Customer Reviews for U-Haul Moving & Storage of Westfield

The young lady was very knowledgeable and kind

I've always seen this facility and have rented trucks from them in the past so when I went to get a storage unit originally reserved with a different facility I went there by mistake but it was a good mistake as I feel I got a better deal.. The staff was very friendly and knowledgeable..I also like the fact that this facility has an alarm on each individual unit. Thank you U-haul for a wonderful experience

everything was ok Thanks for your service.

Perfect don't have to do anything

Get more help at the desk, wait times are extremely long

The employees were friendly and courteous. It was such a long walk to my storage unit that I pulled a muscle in one of my legs. It would have been nice to have a motorized cart for the elderly. Seniors should be offered priority on easy acsess units..... Other than that, excellent service.

My experience with U - Haul was extremely pleasant. The staff was very professional, friendly and courteous. This was my first rental from this location and it will not be the last. Keep up the good work!

The process for mobile checkout was tedious and not clear markings.

I stored my things from 2016-2020 the increase every few months for “pest control” was ridiculous especially when I cleaned out my initial unit 219 and saw several dead mice. Some had eaten through some of my belongings. Then I moved to a smaller unit 226 because I only had a few things to store and after only being in that unit a month you charge an increase for “pest control” . Thank fully I no longer need your services because you definitely price gauge and don’t deliver. My initial unit 219 was also broken into in 2017 but I was being upcharged for “security” and maintenance of the lighting and pest. What a joke

Loved the truck, was clean an ready to use. Also, service team was very helpful.

Great service and the truck was 26ft with great smooth drive.

Give them a rates

I accidentally left my tool kit in glove compartment.please call me

Yes

Awesome customer service!!

General manager Dennis Cain was so very helpful and made my experience smooth and quick.

Review and rethink your rental policies! As a hardworking PROFESSIONAL looking to rent a van for a few hours I shouldn't have to call my boss and interrupt their family time on the weekend. That's a very ghetto policy. I work with high level professionals and their personal time AWAY from work on weekends is valuable. Furthermore the self-checkout policy to avoid this problem was inoperable over the weekend forcing me to deal with a clerk that overcharged me for the rental. Based on this experience alone I'll do everything possible to avoid renting from Uhaul if this is what I have to deal with.

Everything fine 👍

Very rude and hateful. Trucks everywhere and you could not even pull in safely. Lady in office was terrible! Had me walk around entire yard looking for her “little guy” to give the keys to. I would appreciate a call from corporate to discuss. This place is unbelievably bad.

The staff on 10/17 did not assist me efficiently as I would hope. I walked around searching for this elusive qr location code for more than half an hour. I kept coming back explaining that I did not see it, and that I needed to be somewhere soon.

Horrible customer service and experience every time we use UHAUL. We will no longer use this service in the future. Blessings

I was happy with my service and I will be using them again in the very near future.

Friendly and professional. Thank you so very much!

The staff was very knowledgeable and made me feel like family. Thanks a bunch!

This was the worst experience of our life. First the reservation wasn't what I put in so I had to pay more than expected. Then once we had the truck loaded it wouldn't start. I went to your website to get roadside assistance. That was useless. Finally I got someone on the phone at roadside assistance who helped us. Was told it would be 90 minutes. Turns out we had to wait 6 hours. Then when I went to turn the truck in they wanted to double charge me because we didn't bring it back the same day when we were told we wouldn't. I really doubt I will ever use UHaul again. The local people were no help. Horrible customer service.

Best U-Haul I’ve ever been to. Best customer service and facility.

Make website user friendly.

Just dropped off truck. No problems

There was no dolley in the Uhaul when i was told there would be

Better Customer Service. Staff Seemed Sluggish , and Card Readers Didn't work . The Uhaul and 45&Richey Has Great Customer Service Etc. Communication And Presentation are Key.

Great customer service experience

Y'all were awesome, thank you for refunding me for the extra day since I didn't know my Uhaul was due at a certain time!

Thank you for helping us during a stressful move, we needed some flexibility and appreciate the help that we got from Uhaul.

Excellent

Follow up with customer when there us no truck available..if I wouldn't if called to confirm I would id been screwed..it was terrible experience sent to 3 locations

I really appreciate how easy and smooth the mobile check in progress is. Thanks for making this process so easy for me.

Friendly, courteous, efficient! Couldn't have been any easier.

Our truck broke down- after only 30 miles of being driven oil gauge prompt low oil then no oil. As a result we lost about 5 hours of moving time, and had to empty out the trailer and put our things on our own trucks. The store did cover the charge for the truck and all I was responsible for was the mileage and safe insurance but nothing can compensate the hours lost and labor caused due to mechanical issues.

Did not receive my Refund I was told I would get back and did not so I was out of $100!!! But they were nice..

Nothing

Better description of key drop. Key drop photo looks nothing like actual key drop. Description of location would be better (key drop located at garage door).

Nothing

Why they ask me, to call my boss on Saturday to make sure I had a job???? I'm sorry but is very stupid! I'm not asking for a lone.

Excellent customer service.

Took forever to get uhual once i went to pick up but everything else was good

Everything was quite good - fast service and hook-up

We had to go to three locations to get the right truck after having it scheduled in our city.

Move out request was on 08-10-20. Was charged for 08-13-20 thru 09-13-20 when in fact my request for move out was before this. Got emails for late notice. When I called to see what what was going on still not clear. Walked in and another lock was on the storage that wasn't mine I apparently got charged for. Had to talk to someone again. And 17 days later finally clear.

It was a very comfortable truck to drive. It was clean and very nice.

Great service, as everytime i come to any uhaul .

The sign said to wait in the truck, but no one came for over 25 minutes. I went inside and stood in the line of people who had come after me. The cashier was friendly, but said she was there by herself. The signed should be covered then.

Just Continue great service I really appreciate you guys thanks a lot

We use the drop after hours option.

This was the third location visited trying to run down a trailer originally confirmed at the KIngwood location. Showed up to find the trailer was not ready. Waited 20 minutes to have chains installed then another 5 at hook-up because the wiring harness was damaged. Overall very poor customer service today. The gentlemen at the location were very nice however.

Great customer service on the phone and in person. Thank you!

Eventhough understaffed at the time coworkers worked well together to ensure customers got on their way as soon as possible. Good job.

you should offer military discounts to Veterans,I am sure as big as uhaul is they are not hurting for money. so i will be looking for other companies that offer discounts to veterans.

App did not show what to do with key after completing drop off. Had to wonder around and then luckily ask another customer what they sid. Their app showed a drop box. I was just going to leave the key in the truck. Also the drop box was not as depicted in the picture the individual showed me. We searched the property and found a dimly like area that was just a mail drop.

All staff members,on the phone and in person has been very nice.

Easy pickup & return ! Needed to extend an extra day and was allowed with ease !

Ridiculous 11 dollars per gallon for gas. I literally went 11.9 miles barely moved the gas gage. Never again it's a rip off advertise 19.99 but in the end my bill for 11.9 miles was 68.00 should not charged mileage. You don't pay mileage when you rent a car.

It should have taken about 3 minutes to get checked out. I was forced to use a worthless app. It took an hour with me running back and forth. Employees were unhelpful

Nothing!!

Patient and understanding staff and management team. With everything going on in the world today, it's good to see people still have, use and practice humanity.

I've been using this location off and on for over 10 yrs, as well as my family, even before the mgr. Leticia came on board. I have only had great experiences.

Yall need a gate for the amount of rent people pay to store their belongings here. Your units are way overpriced. I got 2 storage rooms somewhere else for less than half of the one 1 had here.

There were rats and pest in the storage. The staff always seemed angry all the time. I would not go bk to uhaul in my life

I appreciated the most of the 7 years was the fact that U-Haul worked with me and not against me. I didn’t lose anything. Everything was where I remembered.

Had been there since 2016 it was just time to downsize. Great associates ease of the web site all equals a A++. Thank you, Harold Williams

This is my 3rd year using this location and I've never experienced any problems. Excellent facility and service as well.

This is the second time that I've had my stuff in storage there I go there because of the great customer service and I feel secure when I'm there everything is well lit the people are wonderful especially Leticia and when Christina was there also I recommend this towards to everyone the people there are great management is the best

Employees friendly and very helpful. Manger Leticia very friendly and she explain and ask if we needed anything else. Love service there

I had a great experience

Thank you so much for your kind patience with 2 very tired senior citizens yesterday! We sincerely appreciate you!

The 10x14 unit we reserved online was no longer available when we arrived on schedule to sign the contract. We had to rent a 10x10 and will now need 2 units to fit our needs. Bad business practice!

Your representative was friendly, helpful and efficient

The staff was so friendly, helpful, and patient with me and I really appreciate that.

I love this Uhaul location everytime I rent a truck or get a storage the ppl are so nice and they do what they can to help you thanks to the team that was there on Dec 14,2019 y'all did a good job 👍

The only suggestion I have is to include an upright dolly for customer use along with your flat dolly's. Some items too heavy to lift up from the floor when you have no upper-body strength.

All good no problem

A

This is the 1st time a storage says 1st month rent is free that I have used and it actually was Then the customer service they go above and beyond.

Great customer service ...

Thank you guys for keeping my belongings safe. Thank you for your kindness and generosity! Will recommend to anyone..

Best location to deal with

The management staff is very unprofessional I would never recommend anyone to this location and probably not this company after my experience with them.

great exprence with Christina

The two young ladies at the 1960 location and the at 45 north location where excellent in there customer service presentation , they represent the company well, thanks lady

Keep up the Great Work!

The woman who assisted me was very kind and addressed all my concerns.

If ever in need of storage. This location will be my only choice

Friendly environment

I've rented here before and I have always had a good experience! I will continue to use this facility as long as I'm live in near it!

Website says storage access hours are 5am - 10pm but when I arrived there at 530am and could not get in

There doesn’t seem to be enough staff to handle All the activity causing lines of people to wait. The staff are working consistently but cannot be in two places at one time. Waits were not long bu

Great customer service

Good service,Very clean location

Very pleasant

They were able to help with all of our concerns and issues. They are very nice at this location! Thank you for everything.

..

The customer service was great Letecia always does and excellent job to satisfy everyone. I never had a bad experience with this location since Letecia has been here. I just got a bad running truck.

They was very helpful

The facility was always clean, SOME staff was really polite while SOME didn’t care. Need to wrk on communications and consistency with information to customers. Alot of hidden fees.

Great Experience

Everyone has been helpful and courteous. Very clean.

I'm SO DISAPPOINTED AND I FEEL DISRESPECTED. THEY CHARGED ME FOR THIER MISTAKE.

Your employees were very courteous and helpful. They went out of their way to make my visit as pleasant as possible. I was and am very impressed with them.

They were very kind & accommodating after our long move. Customer service was over the top! Thank you Victor & staff for your southern hospitality.

Good

Entrance door broken, which made it a fiasco trying to access our unit with our card. We were highly satisfied with the business until this visit. Moved from the area was the reason for closing unit.

The lady that rented my Uhaul was wonderful I really thank her for all she did nothing but smiles sincerely Carolyn davis

Reservation process smooth and unit very clean.

Second time using this facility. Both times have been great. Highly recommend them to anyone needing storage space.

I got great, fast and friendly service. Thanks U- haul.

My storage was broken into staff was no help

Long lines and rude staff. My storage had a water leak and no one cared!

My free month of storage was not on file when I moved from Kentucky to Texas. This is not the facilities fault but the person that did my reservations. Very disappointing.

Beautiful facility. I will rent from U haul again. Thanks so much. I really appreciate all of your help.

had to wait a while to be helped. (10 - 15 mins) Other than that the service and facilities are great.

The female latin mgr was rude. She had the most horrendous customer service I have ever encountered. A long story short an employee had me cut corners and she cursed me and made me pay for it. Terribl

I live in Utah and have never used this Uhaul which is apparently in Texas??? I hope none of my cards were hacked???

I moved out of my storage section on 5/26/18, and was told I do not owe anything, yet I am getting emails that my payment is past due and I am being charged late fees. I need this resolved.

Loved it

i will be back