Customer Reviews for U-Haul Moving & Storage of Westfield

2,892 reviews

2720 FM 1960 E   Houston, TX 77073

(281) 821-1875

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 821-1875

2720 FM 1960 E
Houston, TX 77073

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Have someone to meet the return equipment on normal office hours and provide with the final invoice within a reasonable time after return. It is 22:40 and I haven't reserve the final confirmation.

JOSE S. 
Rating:
4.0

Maybe The truck should be full that way all you had to do was fill them back up ! The truck I got only had about a quarter in it!

JERRY D. 
Rating:
5.0

She was very helpful and he was also

LORRIE T. 
Rating:
5.0

Customer did not leave a comment.

JOHAN C. 
Rating:
5.0

Customer did not leave a comment.

JAY F F. 
Rating:
4.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

XAVIER G. 
Rating:
5.0

All good

STEVEN W. 
Rating:
5.0

The facility was well maintained and organized. The staff were helpful, courteous and professional upon pick up and return if vehicle. Will recommend to friends and family. And will return

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

CANDACE DAWN A. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
4.0

Customer did not leave a comment.

FERNANDO N. 
Rating:
5.0

Customer did not leave a comment.

TRADARRIUS H. 
Rating:
1.0

Customer did not leave a comment.

SHARAN G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Great service from start to finish. Love using this location for moving. Literally every single time here has been amazing.

Shayne B. 
Rating:
5.0

The staff was incredible and got me in and out very fast.

Mason J. 
Rating:
5.0

Customer did not leave a comment.

BRANDON D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
4.0

Customer did not leave a comment.

CYNQUITHIA S. 
Rating:
5.0

Customer did not leave a comment.

JORGE N. 
Rating:
3.0

Had to settle for uncovered trailer because the trailer that was guaranteed (I use this term lightly) was not available. Had a flat tire and had to wait over an hour in the rain as all of my stuff got soaking wet because my guaranteed trailer was not available. This location was great, the fact that I did not get my guaranteed covered trailer was a major problem and the flat tire added to the problem. So would I recommend uhaul … in short NO. Every time I have rented a trailer from uhaul there had been some issue as to equipment or location pick up. I rented a trailer 3 times in the last month, problem every time.

Vonnie H. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY S.  |  Overall Experience 
Rating:
2.0

Be more flexable with customers. I needed to change my drop off point because of a personal issue and you wanted to charge me my rental fee plus 200.00. That is not working with your customer. Alao the brakes on the trailer was not adjusted right this was a vwry unsafe trip.

THOMAS M. 
Rating:
1.0

Check in was sad

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

DONYALE R. 
Rating:
5.0

Customer did not leave a comment.

Candace A. 
Rating:
5.0

I should've gotten a better offer and assistance with uhaul since I was inconvenienced for 6 hours. I booked the reservations early to stay on track with this move and I was thrown away. I had to keep calling for help nobody called me they just wanted to send messages which they stated takes a few days. The location in CENTER, TX wasn't at fault nor the one in Houston again it was the fault of the Bossier City, LA locations issue that they threw away.

SHELIA O. 
Rating:
5.0

I got a text telling me that I had to drop off the trailer in a city other than the city that I was moving to because the city was not accepting drop offs. This was false. The other drop off place would have caused me a 60 mile round trip. I recommend that you leave the drop off location blank so you can choose where you drop off and check the contract to be sure drop off does no have call the 877 # it or you will be on the phone hold forever.

IRMGARD J. 
Rating:
5.0

Customer did not leave a comment.

Samantha M. 
Rating:
5.0

Customer did not leave a comment.

Sara L. 
Rating:
5.0

Customer did not leave a comment.

Lonnie B. 
Rating:
3.0

Called the return place talked to a person named Christie and asked if I could return truck to a closer location she said sure no problem, Well drove to two closer locations and both said no! So after driving farther then I should have I returned it to the location on my paperwork. I asked her to inspect vehicle and she said don't worry about it. I told her I don't want any more charges on my credit card and she assured me there would not be, I also told her of the problems with the truck!

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

As always great customer service

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

BRENT R. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Fanny D.  |  Overall Experience 
Rating:
5.0

Very friendly staff!

Wendy P. 
Rating:
4.0

Customer did not leave a comment.

Dasha D.  |  Online Move In 
Rating:
5.0

They are ready to help. I couldn't park the trailer, and the guy saw me and asked me if I need help or if I wanted him to park it for me.

Brenda A. 
Rating:
5.0

Customer did not leave a comment.

Carmen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRE H. 
Rating:
1.0

Poorly serviced vehicle with transmission issues, gave tons of trouble and concerning gear shifting issues throughout trip. Car stalled, breaks failed once. Continuously had to stop in the middle of route and re-hear or turn engine off and turn back on to get van to shift correctly.

Destini R. 
Rating:
5.0

Customer did not leave a comment.

Quentin S. 
Rating:
4.0

Add more people to the Check In Desk. Your young lady was perfect and sweet as can be but it was only her and you could see that she was overwhelmed otherwise the whole experience was good.

JOHN CHRISTOPHER H. 
Rating:
5.0

STAFFING

JEROME N. 
Rating:
5.0

General manager was amazing! Very personalized service!

RONALD K. 
Rating:
5.0

Thank you for the great services and fast.

MARAY C. 
Rating:
3.0

Customer did not leave a comment.

RUTHIE JUNE T. 
Rating:
5.0

The ac went out in the truck and the radio quit working.

LISA L. 
Rating:
1.0

Not to satisfied with the guy who hooked the trailer he just installed trailer in to the hitch and not even secured the chain around. Than he didn't connected the light harness, to the vahicle he didn't walk around to make sure light works properly then he give attitude to customers he name is jason he's to lazy that job is not for him he should get fire.. if i didn't double check everything and the trailer come out of the vehicle that can cause serious accident then who's fault we be i wouldn't recommend that place

Rogelio H. 
Rating:
5.0

Customer did not leave a comment.

CHERYL M. 
Rating:
5.0

Customer did not leave a comment.

KAI V. 
Rating:
5.0

Give full information regarding your services to avoid long lines.

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

CARMEN T. 
Rating:
5.0

if uhaul doesnt have a certain part in their inventory the system needs to alert the consumer that it isnt available and possible find another location that has it in stock. This causes an inconvenience.

wesley S. 
Rating:
1.0

Customer did not leave a comment.

DIEGO G. 
Rating:
5.0

Customer did not leave a comment.

HOWARD B. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
4.0

Great job

CAL C. 
Rating:
5.0

Customer did not leave a comment.

ALANN G. 
Rating:
5.0

Very friendly

Cal d C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

L'JAUNET M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON D. 
Rating:
5.0

Customer did not leave a comment.

Timaka V. 
Rating:
5.0

Thanks made get my Son set-up in a new town easier

CLARANCE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA T. 
Rating:
5.0

Customer did not leave a comment.

REYNA R. 
Rating:
3.0

The experience has been AN EXPERIENCE!!! I asked for a refund of unused days and I was denied the opportunity to receive back money for days unused. The policy WASNT explained to me how I was treated regarding my refund. I was letdown

THELMATRIC P W.  |  Overall Experience 
Rating:
5.0

The customer service was outstanding! Made my little quick move smooth . I want to thank the CSR who help me can't remember her name but she was great I think she was still training but she handle everything like pro . Thanks again .

JUSTICE D. 
Rating:
5.0

Customer did not leave a comment.

Anna Bell M. 
Rating:
5.0

Eventhough I had to go to several different locations before I found an actual U-Haul facility, because the one listed on my contract was apparently closed indefinitely. But once I did find the U-Haul facility located on FM1960 Humble, Tx, the return process was very smooth and easy!

ORLANDIS T. 
Rating:
3.0

The truck we had was trash. Smells of god knows what. The ac was poor. The driver's seat was broken down. Gear shifter was not working right. When you turn the wheel you had like 1.5 of play before it moved. But it was cheap to rental.

VAN C. 
Rating:
5.0

I rented your smallest trailer. Worked out great. Would have been helpful to have photos on the reservation website showing examples of items that could be stored like bicycles. Also, more tie points for stretch bands along the top of the trailer would be great.

LEANDER O. 
Rating:
1.0

Make sure you trucks work. Start then and Drive them often to ensure the trucks work properly.

Andrea J. 
Rating:
5.0

Customer did not leave a comment.

CLARANCE L.  |  First Impressions 
Rating:
5.0

It helps to Become familiar with the uhaul website before renting a uhaul. It will keep you from feeling overwhelmed later.

MARIA E. 
Rating:
1.0

The person working the front counter had an attitude as if I was a low class fool. He was very ugly to me and acted like I was messing up his day I will search for other options the next I need to rent a box truck

MICHAEL J. 
Rating:
1.0

We needed to make a change and in order to make it there was a $150 charge. The experience has soured me to U-Haul as a whole.

ELIZABETH H. 
Rating:
5.0

I visited this location to pickup boxes and the associate Paula was so kind that we changed our original pick-up location to this one. Then we had to change our pickup time the day of and Paula happened to answer the phone, she made all the last minute updates we needed and made the transition so smooth! I am so happy we received such great service from her. Paula truly went above and beyond to make our moving experience as pleasant as possible. I wish every location had associates like her!

MIGUEL B. 
Rating:
5.0

Customer did not leave a comment.

Louis G. 
Rating:
4.0

The self check worked well but pictures did not really look representative of the minor tears and abrasions. I felt like I had to take many pictures which does not feel comfortable. The app and upload worked well.

PAUL E. 
Rating:
4.0

Customer did not leave a comment.

Juan A. 
Rating:
5.0

No complaints

SMITH J. 
Rating:
5.0

Customer did not leave a comment.

Gerson Z. 
Rating:
5.0

Customer did not leave a comment.

Bobby F. 
Rating:
4.0

Neither of these locations were the problem, it was the reservation system that was a major fail.

NICHOLAS C. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE S. 
Rating:
3.0

My issues with UHAUL have nothing to do with the locations that this trailer wes picked up from or dropped off at it's with the customer service people on the phones/chats.

Allen S. 
Rating:
1.0

I returned say before due at 5:30 - was told was due at 4 on that day and was billed approx 100 more Agent even wrote on contract was due next day - but apparently system wasn't updated Agent at end location filed a report but have not heard back on getting my money back - truck and trailer too like $130 total extra taken

RENEE FIEDLER L. 
Rating:
4.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Very helpful and accommodating staff.

DANIEL M. 
Rating:
2.0

1. Being greeted 2. Having willing help to do their job. The guy working outside was lazy.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Day before we leave we are told no trailer, it wasn't brought back. Next option was 40 min away. A discount was give to compensate and appreciated. When returned we could only re to location 40 min away. Overall trailer experience was ok.

DWAINE W. 
Rating:
4.0

The truck drove like it needs to be serviced

SAMANTHA T. 
Rating:
1.0

When I arrived to pick up my reserved truck there was a line of people waiting to also pick up but no employee was in sight. I was there about 5 minutes before the desk clerk came in and started helping people. Drop off after I was done was even worse. I waited at the designated drop off spot for over 20 minutes and no one came to help me check in. I finally went on line and checked it in myself.

Robert P. 
Rating:
3.0

Customer did not leave a comment.

Gwendolyn W. 
Rating:
4.0

Customer did not leave a comment.

JAVIER R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS L. 
Rating:
4.0

Very nice customer service / efficient.

ZERVRONICA W. 
Rating:
5.0

The staff displayed professional, friendly customer service.

DEMITRIA B. 
Rating:
5.0

Customer did not leave a comment.

Jennie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Davion T.  |  Overall Experience 
Rating:
1.0

The staff worker was not friendly was not listening

JESSICA G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Latrice W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david s.  |  First Impressions 
Rating:
5.0

Great staff and place to store your important belongings with a very clean, well lit and secure storage facility. I highly recommend this place to everyone.

Edward J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry W.  |  Overall Experience 
Rating:
5.0

Rey nice customer service and very informative. Will definitely use this location again. Thank you

ROBERTO M.  |  Overall Experience 
Rating:
5.0

Staff is always helpful, professional and personable. Thank you.

carlotta b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rita B.  |  First Impressions 
Rating:
4.0

Stored my stuff here for over a year, it all came out in good condition except that there were a few roaches inside the unit when I left.

Alec M.  |  Overall Experience 
Rating:
5.0

I have 3 storage units due to an unexpected move. They made me feel like a person, and was very friendly, help me do everything needed including 24 hour access due to my work schedule, and climate control. I love it there. Will definitely recommend and have. I have worked personally with each employee and they never disappoint me.

Artisha R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Edward S.  |  Overall Experience 
Rating:
5.0

I would definitely return if ever I need storage again. I really felt that my belongs were very secured. I would definitely recommend UHaul Storage to anyone.

rachel a.  |  Overall Experience 
Rating:
3.0

Because the units are not self contained the smell of the facility is all over my stuff, which now smells bad.

David H.  |  Overall Experience 
Rating:
3.0

I’m only writing this because I’m tired of getting an email every day asking to rate my experience and I want them to stop.

Jade W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benito H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanitra A.  |  First Impressions 
Rating:
1.0

When I closed out my storage unit, I received a call from one of your associates telling me that I had cut my lock off of the unit. I stayed that he was wrong in his assumption and asked why would I do that. His response was, they do it all of the time. At thAt point I lost it! The nerve of him to accuse me of something that I hadn't done. When I got a break from my work, I drove back over to your facility to explain to him that he shouldn't ever accuse someone of wrongdoing if you don't have the backing of solid evidence. I told lock with me to show him that it hadn't been cut off. I don't appreciate him saying that an told him that my phone records every conversation that I have because it's my work phone. He defamed my character and I don't appreciate it!

ROBERT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aqil S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nina a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hubert P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nina a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica R.  |  First Impressions 
Rating:
5.0

The staff was helpful and friendly. Overall an excellent experience.

Joan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pauline M.  |  Overall Experience 
Rating:
5.0

Thanks so much for working with me when I was late on my payments although I had to pay late fees no one mess with my things! I appreciate your patience.

loria e.  |  Overall Experience 
Rating:
4.0

Keep up the good work

Dorothy D.  |  First Impressions 
Rating:
5.0

Was very nice took care of me and the experience was smooth.

MICHAEL P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WESLEY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCE R.  |  Overall Experience 
Rating:
1.0

I called and told the office staff I was moving out and they told me I would not be charged and I was the day I moved out and they would not give me my money back. I don’t appreciate it and it’s poor communication and customer service. I would like my money back because it’s not fair that uhaul had poor communication!!!!!!!!

christy m.  |  Overall Experience 
Rating:
5.0

Simply Professional in all aspects!

Robert E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis G.  |  First Impressions 
Rating:
5.0

I've always seen this facility and have rented trucks from them in the past so when I went to get a storage unit originally reserved with a different facility I went there by mistake but it was a good mistake as I feel I got a better deal.. The staff was very friendly and knowledgeable..I also like the fact that this facility has an alarm on each individual unit. Thank you U-haul for a wonderful experience

Annette H.  |  First Impressions 
Rating:
4.0

The employees were friendly and courteous. It was such a long walk to my storage unit that I pulled a muscle in one of my legs. It would have been nice to have a motorized cart for the elderly. Seniors should be offered priority on easy acsess units..... Other than that, excellent service.

Johnny F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA A.  |  First Impressions 
Rating:
1.0

I stored my things from 2016-2020 the increase every few months for “pest control” was ridiculous especially when I cleaned out my initial unit 219 and saw several dead mice. Some had eaten through some of my belongings. Then I moved to a smaller unit 226 because I only had a few things to store and after only being in that unit a month you charge an increase for “pest control” . Thank fully I no longer need your services because you definitely price gauge and don’t deliver. My initial unit 219 was also broken into in 2017 but I was being upcharged for “security” and maintenance of the lighting and pest. What a joke

TIFFANY W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Juanita M.  |  Overall Experience 
Rating:
5.0

General manager Dennis Cain was so very helpful and made my experience smooth and quick.

greta f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RHONDA O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RHONDA O.  |  Overall Experience 
Rating:
5.0

Best U-Haul I’ve ever been to. Best customer service and facility.

Anthony T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cindy v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD T.  |  First Impressions 
Rating:
5.0

All staff members,on the phone and in person has been very nice.

evelyn b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david k.  |  First Impressions 
Rating:
5.0

Thank you so much for your kind patience with 2 very tired senior citizens yesterday! We sincerely appreciate you!

Margaret D.  |  First Impressions 
Rating:
2.0

The 10x14 unit we reserved online was no longer available when we arrived on schedule to sign the contract. We had to rent a 10x10 and will now need 2 units to fit our needs. Bad business practice!

Tsegbemi E.  |  First Impressions 
Rating:
5.0

I love this Uhaul location everytime I rent a truck or get a storage the ppl are so nice and they do what they can to help you thanks to the team that was there on Dec 14,2019 y'all did a good job 👍

keisha p.  |  First Impressions 
Rating:
5.0

Friendly environment

annie v.  |  First Impressions 
Rating:
5.0

I've rented here before and I have always had a good experience! I will continue to use this facility as long as I'm live in near it!

Dari H.  |  First Impressions 
Rating:
5.0

Great customer service

Peggy W.  |  First Impressions 
Rating:
5.0

Your employees were very courteous and helpful. They went out of their way to make my visit as pleasant as possible. I was and am very impressed with them.

sharon s.  |  First Impressions 
Rating:
3.0

Good

Luis R.  |  First Impressions 
Rating:
5.0

The lady that rented my Uhaul was wonderful I really thank her for all she did nothing but smiles sincerely Carolyn davis

CArolyn D.  |  First Impressions 
No reviews have been submitted for this location.

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