Customer did not leave a comment.Gerson Z.
Customer Reviews for U-Haul Moving & Storage of Westfield
Houston, TX 77073
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Bobby F.
Neither of these locations were the problem, it was the reservation system that was a major fail.NICHOLAS C.
Customer did not leave a comment.JOSHUA C.
Customer did not leave a comment.DOMINIQUE S.
My issues with UHAUL have nothing to do with the locations that this trailer wes picked up from or dropped off at it's with the customer service people on the phones/chats.Allen S.
I returned say before due at 5:30 - was told was due at 4 on that day and was billed approx 100 more Agent even wrote on contract was due next day - but apparently system wasn't updated Agent at end location filed a report but have not heard back on getting my money back - truck and trailer too like $130 total extra takenRENEE FIEDLER L.
Customer did not leave a comment.JAMES V.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Matthew L.
Very helpful and accommodating staff.DANIEL M.
1. Being greeted 2. Having willing help to do their job. The guy working outside was lazy.Michael L.
Customer did not leave a comment.CLIFTON R.
Customer did not leave a comment.MICHAEL S.
Day before we leave we are told no trailer, it wasn't brought back. Next option was 40 min away. A discount was give to compensate and appreciated. When returned we could only re to location 40 min away. Overall trailer experience was ok.DWAINE W.
The truck drove like it needs to be servicedSAMANTHA T.
When I arrived to pick up my reserved truck there was a line of people waiting to also pick up but no employee was in sight. I was there about 5 minutes before the desk clerk came in and started helping people. Drop off after I was done was even worse. I waited at the designated drop off spot for over 20 minutes and no one came to help me check in. I finally went on line and checked it in myself.Robert P.
Customer did not leave a comment.Gwendolyn W.
Customer did not leave a comment.JAVIER R.
Customer did not leave a comment.CARLOS L.
Very nice customer service / efficient.ZERVRONICA W.
The staff displayed professional, friendly customer service.DEMITRIA B.
Customer did not leave a comment.JOHNNIE R.
Customer did not leave a comment.Jennie H. | Overall Experience
Customer did not leave a comment.Carlos S.
The customer srrvice was beyond my expectation! Christy on the front desk was great she was able to answer all my questions about what storage unit to get. Also the gentleman outside who assisted me in hooking / unhooking the trailer is a keeper. He was very kind and very helpful. You should give him a raise!MARIO S.
Customer did not leave a comment.Kenneth p. | First Impressions
Customer did not leave a comment.DEMITRIA B.
Customer did not leave a comment.KENNETH M.
This place is well run and has great staff. It was a pleasure to work with such qualified, knowledgeable and helpful people.David B.
Customer did not leave a comment.Johnny K.
I waited 25 minutes to speak with the national number to know how to drop off the truck here since the app erroneously said I had to drop it off back in Houston, even though this was a one-way rental - very confusing procedure!JAMES C.
They guys there are awesome. They helped everyone in a timely fashion, and was very knowledgeable of the process. They helped many of us although we were at the wrong location. My experience was flawless. Thanks to your staff.CHERYL M.
Customer did not leave a comment.Lakisha A.
Big U-haul location that was at work before the posted opening time. got me unhooked and on the way in minutes.Keith B.
The fuel gauge for the truck I was using was not working because I pumped gas to almost a full tank instead of 3/4 when I returned the truck. I spent 35 dollar on gas which I should not have if the fuel gauge was working. Smh.SON TIEN N.
Customer did not leave a comment.Davion T. | Overall Experience
I was cheated out of my money When I got in the u haul to do my inspection the didn't add up with the picture in the system so I updated the picture and Mileage the manger and employee still say the pic did not add upEUGENE J.
Customer did not leave a comment.BRIAN H.
Customer did not leave a comment.Tracey J.
The staff worker was not friendly was not listeningJESSICA G. | First Impressions
Everything GoodSTEVEN W.
Customer did not leave a comment.JUAN ATONIO L.
Office staff was rude and EXTREMELY slow and untrained.Walter S.
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.DUANE M.
Customer did not leave a comment.Latrice W. | Overall Experience
Customer did not leave a comment.david s. | First Impressions
Great staff and place to store your important belongings with a very clean, well lit and secure storage facility. I highly recommend this place to everyone.Edward J. | Overall Experience
none noted at this timeCHARLENE W.
Customer did not leave a comment.Dustin W.
Customer did not leave a comment.ONEIDA R.
Customer did not leave a comment.THOMAS R.
Customer did not leave a comment.Larry W.
Customer did not leave a comment.TIMOTHY V.
Customer did not leave a comment.Jennie H.
Customer did not leave a comment.Darlene A.
The truck I rented had roaches inside and also the air didn't blow good from the vent on driver sideBRIAN W.
Customer did not leave a comment.Leander O.
Customer did not leave a comment.CAROLYN D.
When I pick up and return I had difficulties with the system. To me was no friendly and I had to call customer service to solve.ROBERT A.
Customer did not leave a comment.Sherry W. | Overall Experience
All was great. Everyone was easy to work with.KENNETH T.
Customer did not leave a comment.DONNELL E.
Rey nice customer service and very informative. Will definitely use this location again. Thank youROBERTO M. | Overall Experience
The vehicle was clean don't get me wrong, but there where like 10 tires back there and I had to just stack them, and it took up a lot of space. I also paid for a dolly but it wasn't even back there and I didn't get a chance to go pick it up again since after I picked up the Uhaul, I had been working and moving at the same time. Also, for some reason when I picked up the Uhaul, they had sent me the wrong address and location so I was late because of that and I had to drive like 15 min to another place. Not so convenient when I'm in a rush but I'm just glad I managed to get everything done. Thank you so much!Isabel A.
Customer did not leave a comment.JONAS P.
Staff is always helpful, professional and personable. Thank you.carlotta b. | Overall Experience
Customer did not leave a comment.DARLENE D.
Nice, professionalKEVIN F.
Customer did not leave a comment.Lynn B.
Customer did not leave a comment.Ruhan I.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.Rita B. | First Impressions
Excellent staff. The contract was highlighted and explained very thoroughly by the attendant. Car hauler was hooked up properly and documented.Robert R.
Customer did not leave a comment.JOSEPH B.
This location needs more faculty. I know it's U-HAUL, but it shouldn't be U-set up, U-make sure everything is safe, and U-do it yourself. This is a high safety risk and if this is my first time renting how am I suppose to know it's safe. This has happened at ALL uhauls I went to so I can create a reservation or pick up. 0/10 would not recommend. Also, here is where I switched equipment and in essence I was cheated out of 82$ and didn't receive any accommodations as a customer who is delayed by a cargo trailer is that made me feel unsafe. On top of this, I am now waiting hours for roadside assistance to fix windshield wipers when I am supposed to be well in Louisiana by now. Again, 0/10 would not recommend.ANTWAN W.
Excellent customer service.HAROLD G.
Awesome service!JOSEPH G.
Customer did not leave a comment.BOBBY JOE M.
They did not have the appliance dolly I reserved. They did not have furniture pads I reserved.Srikanth R.
The young man who received my trailer had me unhook at the cleaning area and stated he would clean and move to park it. He was checking air in tires as I drive off. Very personable! You should value his employment. When I returned a trailer the previous week the employee asked me to park it in a space and walked away.Brenda P.
Customer did not leave a comment.STEVEN L.
Customer did not leave a comment.Danielle B.
Fix the ratesJARVON-ISMORE S.
Great job!!!FREDA L.
Customer did not leave a comment.RANDALL S.
Customer did not leave a comment.Tonia H.
Stored my stuff here for over a year, it all came out in good condition except that there were a few roaches inside the unit when I left.Alec M. | Overall Experience
Customer did not leave a comment.JAMES E.
Customer did not leave a comment.ADAM T.
I have 3 storage units due to an unexpected move. They made me feel like a person, and was very friendly, help me do everything needed including 24 hour access due to my work schedule, and climate control. I love it there. Will definitely recommend and have. I have worked personally with each employee and they never disappoint me.Artisha R. | First Impressions
Customer did not leave a comment.Edward S. | Overall Experience
I would definitely return if ever I need storage again. I really felt that my belongs were very secured. I would definitely recommend UHaul Storage to anyone.rachel a. | Overall Experience
great customer service.WILBER C.
This was not where I made my reservation. Where I made my reservation had no truck for me. I'm grateful I was able to get one from here, buti shouldn't have had to go there.JOHN C.
Customer did not leave a comment.Tasha H.
I don't knowROBERT H.
Customer did not leave a comment.STEPHANIE A.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.HOLLY W.
The after hours return was bad I the website was c Glitched and would not let me take pic ......I tried ask the guy on the for for 20ins doing all I could to get it working. then next day mother in law had same issue different location, other than the site everything was greatRYAN ANDREW R.
Customer did not leave a comment.Leslie W.
Customer did not leave a comment.ABRAHAM R.
Customer did not leave a comment.JEFFERY P.
Customer did not leave a comment.BRENDA I J.
Customer did not leave a comment.Jonathan S.
Because the units are not self contained the smell of the facility is all over my stuff, which now smells bad.David H. | Overall Experience
I’m only writing this because I’m tired of getting an email every day asking to rate my experience and I want them to stop.Jade W. | Overall Experience
Customer did not leave a comment.AMANDA W. | Overall Experience
Customer did not leave a comment.Beverly R.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.RAMIZ S.
You can what your customers put in reservations for..!FALAMA F.
Customer did not leave a comment.Teresa R.
Customer did not leave a comment.PATRICIA S.
Customer did not leave a comment.Javier M.
Customer did not leave a comment.Benito H. | Overall Experience
Customer did not leave a comment.Lanitra A. | First Impressions
When I closed out my storage unit, I received a call from one of your associates telling me that I had cut my lock off of the unit. I stayed that he was wrong in his assumption and asked why would I do that. His response was, they do it all of the time. At thAt point I lost it! The nerve of him to accuse me of something that I hadn't done. When I got a break from my work, I drove back over to your facility to explain to him that he shouldn't ever accuse someone of wrongdoing if you don't have the backing of solid evidence. I told lock with me to show him that it hadn't been cut off. I don't appreciate him saying that an told him that my phone records every conversation that I have because it's my work phone. He defamed my character and I don't appreciate it!ROBERT B. | Overall Experience
Customer did not leave a comment.Aqil S. | Overall Experience
Customer did not leave a comment.Stephanie W. | Overall Experience
Customer did not leave a comment.Melissa B. | Overall Experience
Customer did not leave a comment.nina a. | Overall Experience
Customer did not leave a comment.Hubert P. | Overall Experience
Customer did not leave a comment.Richard H. | Overall Experience
Customer did not leave a comment.Travis G. | Overall Experience
Customer did not leave a comment.nina a. | First Impressions
Customer did not leave a comment.Melissa B. | First Impressions
Customer did not leave a comment.Paul G. | Overall Experience
Customer did not leave a comment.Erica R. | First Impressions
The staff was helpful and friendly. Overall an excellent experience.Joan H. | Overall Experience
Customer did not leave a comment.Wendy H. | Overall Experience
Customer did not leave a comment.Pauline M. | Overall Experience
Thanks so much for working with me when I was late on my payments although I had to pay late fees no one mess with my things! I appreciate your patience.loria e. | Overall Experience
Keep up the good workDorothy D. | First Impressions
Was very nice took care of me and the experience was smooth.MICHAEL P. | First Impressions
Customer did not leave a comment.WESLEY C. | Overall Experience
Customer did not leave a comment.Mark T. | Overall Experience
Customer did not leave a comment.BRUCE R. | Overall Experience
I called and told the office staff I was moving out and they told me I would not be charged and I was the day I moved out and they would not give me my money back. I don’t appreciate it and it’s poor communication and customer service. I would like my money back because it’s not fair that uhaul had poor communication!!!!!!!!christy m. | Overall Experience
Simply Professional in all aspects!Robert E. | Overall Experience
Customer did not leave a comment.Travis G. | First Impressions
I've always seen this facility and have rented trucks from them in the past so when I went to get a storage unit originally reserved with a different facility I went there by mistake but it was a good mistake as I feel I got a better deal.. The staff was very friendly and knowledgeable..I also like the fact that this facility has an alarm on each individual unit. Thank you U-haul for a wonderful experienceAnnette H. | First Impressions
The employees were friendly and courteous. It was such a long walk to my storage unit that I pulled a muscle in one of my legs. It would have been nice to have a motorized cart for the elderly. Seniors should be offered priority on easy acsess units..... Other than that, excellent service.Johnny F. | First Impressions
Customer did not leave a comment.CYNTHIA A. | First Impressions
I stored my things from 2016-2020 the increase every few months for “pest control” was ridiculous especially when I cleaned out my initial unit 219 and saw several dead mice. Some had eaten through some of my belongings. Then I moved to a smaller unit 226 because I only had a few things to store and after only being in that unit a month you charge an increase for “pest control” . Thank fully I no longer need your services because you definitely price gauge and don’t deliver. My initial unit 219 was also broken into in 2017 but I was being upcharged for “security” and maintenance of the lighting and pest. What a jokeTIFFANY W. | Overall Experience
Customer did not leave a comment.Juanita M. | Overall Experience
General manager Dennis Cain was so very helpful and made my experience smooth and quick.greta f. | First Impressions
Customer did not leave a comment.RHONDA O. | First Impressions
Customer did not leave a comment.RHONDA O. | Overall Experience
Best U-Haul I’ve ever been to. Best customer service and facility.Anthony T. | Overall Experience
Customer did not leave a comment.cindy v. | Overall Experience
Customer did not leave a comment.RONALD T. | First Impressions
Customer did not leave a comment.leah h. | Overall Experience
Move out request was on 08-10-20. Was charged for 08-13-20 thru 09-13-20 when in fact my request for move out was before this. Got emails for late notice. When I called to see what what was going on still not clear. Walked in and another lock was on the storage that wasn't mine I apparently got charged for. Had to talk to someone again. And 17 days later finally clear.Triniche F. | Overall Experience
All staff members,on the phone and in person has been very nice.evelyn b. | First Impressions
Customer did not leave a comment.david k. | First Impressions
Customer did not leave a comment.Charles K. | Overall Experience
Patient and understanding staff and management team. With everything going on in the world today, it's good to see people still have, use and practice humanity.leah h. | First Impressions
I've been using this location off and on for over 10 yrs, as well as my family, even before the mgr. Leticia came on board. I have only had great experiences.Leah H. | Overall Experience
Customer did not leave a comment.Victoria G. | Overall Experience
Customer did not leave a comment.enrique a. | Overall Experience
Yall need a gate for the amount of rent people pay to store their belongings here. Your units are way overpriced. I got 2 storage rooms somewhere else for less than half of the one 1 had here.deborah h. | Overall Experience
There were rats and pest in the storage. The staff always seemed angry all the time. I would not go bk to uhaul in my lifeprincella w. | Overall Experience
Customer did not leave a comment.JEFFERY W. | Overall Experience
Customer did not leave a comment.shandra h. | Overall Experience
I appreciated the most of the 7 years was the fact that U-Haul worked with me and not against me. I didn’t lose anything. Everything was where I remembered.DEON D. | Overall Experience
Customer did not leave a comment.Maria A. | Overall Experience
Customer did not leave a comment.enrique a. | First Impressions
Had been there since 2016 it was just time to downsize. Great associates ease of the web site all equals a A++. Thank you, Harold WilliamsHAROLD W. | Overall Experience
Customer did not leave a comment.Amanda M. | Overall Experience
This is my 3rd year using this location and I've never experienced any problems. Excellent facility and service as well.KERTRINA H. | Overall Experience
This is the second time that I've had my stuff in storage there I go there because of the great customer service and I feel secure when I'm there everything is well lit the people are wonderful especially Leticia and when Christina was there also I recommend this towards to everyone the people there are great management is the bestBrenda G. | Overall Experience
Employees friendly and very helpful. Manger Leticia very friendly and she explain and ask if we needed anything else. Love service thereleticia t. | Overall Experience
I had a great experienceConnie G. | Overall Experience
Thank you so much for your kind patience with 2 very tired senior citizens yesterday! We sincerely appreciate you!Margaret D. | First Impressions
The 10x14 unit we reserved online was no longer available when we arrived on schedule to sign the contract. We had to rent a 10x10 and will now need 2 units to fit our needs. Bad business practice!Tsegbemi E. | First Impressions
Your representative was friendly, helpful and efficientCharles K. | First Impressions
The staff was so friendly, helpful, and patient with me and I really appreciate that.Jacqulyn s. | First Impressions
I love this Uhaul location everytime I rent a truck or get a storage the ppl are so nice and they do what they can to help you thanks to the team that was there on Dec 14,2019 y'all did a good job 👍keisha p. | First Impressions
The only suggestion I have is to include an upright dolly for customer use along with your flat dolly's. Some items too heavy to lift up from the floor when you have no upper-body strength.Linda D. | Overall Experience
All good no problemLebruce P. | Overall Experience
ABETH W. | Overall Experience
This is the 1st time a storage says 1st month rent is free that I have used and it actually was Then the customer service they go above and beyond.Artisha N. | Overall Experience
Great customer service ...Regina M. | First Impressions
Thank you guys for keeping my belongings safe. Thank you for your kindness and generosity! Will recommend to anyone..Shiquesia M. | Overall Experience
Best location to deal withYvonne T. | Overall Experience
The management staff is very unprofessional I would never recommend anyone to this location and probably not this company after my experience with them.quin c. | Overall Experience
great exprence with ChristinaRuby D. | First Impressions
The two young ladies at the 1960 location and the at 45 north location where excellent in there customer service presentation , they represent the company well, thanks ladyCraig H. | First Impressions
Keep up the Great Work!jazzy b. | Overall Experience
The woman who assisted me was very kind and addressed all my concerns.Brenda J. | First Impressions
If ever in need of storage. This location will be my only choiceCAROL B. | Overall Experience
Friendly environmentannie v. | First Impressions
I've rented here before and I have always had a good experience! I will continue to use this facility as long as I'm live in near it!Dari H. | First Impressions
Great customer servicePeggy W. | First Impressions
They were able to help with all of our concerns and issues. They are very nice at this location! Thank you for everything.summer F. | First Impressions
They was very helpfulJasmine b. | First Impressions
Your employees were very courteous and helpful. They went out of their way to make my visit as pleasant as possible. I was and am very impressed with them.sharon s. | First Impressions
GoodLuis R. | First Impressions
The lady that rented my Uhaul was wonderful I really thank her for all she did nothing but smiles sincerely Carolyn davisCArolyn D. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!