U-Haul Moving & Storage of Westfield

2591 reviews

2720 FM 1960 E   Houston, TX 77073

(281) 821-1875

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(281) 821-1875

2720 FM 1960 E
Houston, TX 77073

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

TERESA M. 
Rating:
4.0

Customer did not leave a comment.

Gil S. 
Rating:
5.0

Absolutely amazing customer service from everyone I worked with. Great experience from start to finish!

Christina H. 
Rating:
5.0

Customer did not leave a comment.

Joziah U. 
Rating:
5.0

Doing Great!

Lloyd R. 
Rating:
5.0

Customer did not leave a comment.

CHASITI G. 
Rating:
5.0

Customer did not leave a comment.

BRUCE R.  |  Overall Experience 
Rating:
1.0

I called and told the office staff I was moving out and they told me I would not be charged and I was the day I moved out and they would not give me my money back. I don’t appreciate it and it’s poor communication and customer service. I would like my money back because it’s not fair that uhaul had poor communication!!!!!!!!

christy m.  |  Overall Experience 
Rating:
2.0

Check tire pressures, 20psi in 1 and another was low as well. Trailer handled poorly, even after filling tires to correct pressure. Trailer was loaded properly, have never had an issue, many years of experience loading..

WESLEY S. 
Rating:
5.0

Customer did not leave a comment.

SHARON P. 
Rating:
5.0

Customer did not leave a comment.

NANCY G. 
Rating:
5.0

Customer did not leave a comment.

NANCY G. 
Rating:
5.0

Ava was extremely helpful and knowledgeable.

RONALD GORDON B. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO A. 
Rating:
5.0

Simply Professional in all aspects!

Robert E.  |  Overall Experience 
Rating:
5.0

I was greeted like I was an old friend. I had to extend the U-Haul rental everyday due to the movers changing plans at last moment. I received my free storage and the staff was exceptional and very courteous to me. The female that answers the phone at this location is very professional and had the paperwork ready for me when we arrived. Thank you for making moving almost a pleasant experience.

YVONNE H. 
Rating:
5.0

Great service

ANDREW M. 
Rating:
5.0

I could not have asked for a more helpful and professional staff with my motorcycle trailer rental. Having been my first time pulling a trailer, they were patient and meticulous in explaining to me how to properly load and drive the trailer with my bike in tow. Great prices, excellent equipment and a helpful staff will bring me back for all my trailer rental needs from now on.

HENRY ALEXANDER R. 
Rating:
5.0

The person that checked us out was very friendly and courteous!!!

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

Travis G.  |  First Impressions 
Rating:
5.0

Add the flat mobile phone charger adapter inside the cabin. Place a button to turn on light in back rear inside truck

gloria W. 
Rating:
3.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

EINAR L. 
Rating:
5.0

The staff members were very nice and helpful, excellent customer service. The app was very easy to use and the customer service rep was very efficient. Will definitely recommend this location to others.

Brannon G. 
Rating:
1.0

stole my money

CALVIN M. 
Rating:
5.0

Love the staff very helpful and friendly especially Dennis

Shpat T. 
Rating:
1.0

Customer did not leave a comment.

MARIANA A. 
Rating:
3.0

Make sure there is a strong enough battery that doesn't die on the renter twice. The roadside assistance takes 2 hours to respond.

Stephanie A. 
Rating:
4.0

Customer did not leave a comment.

Breanna F. 
Rating:
5.0

Customer did not leave a comment.

daniel B. 
Rating:
4.0

Customer did not leave a comment.

LINDA P. 
Rating:
5.0

The young lady was very knowledgeable and kind

GYULER A. 
Rating:
5.0

I've always seen this facility and have rented trucks from them in the past so when I went to get a storage unit originally reserved with a different facility I went there by mistake but it was a good mistake as I feel I got a better deal.. The staff was very friendly and knowledgeable..I also like the fact that this facility has an alarm on each individual unit. Thank you U-haul for a wonderful experience

Annette H.  |  First Impressions 
Rating:
4.0

everything was ok Thanks for your service.

JACKSON M. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR B. 
Rating:
5.0

Customer did not leave a comment.

Wes W. 
Rating:
5.0

Customer did not leave a comment.

ANGELICA C. 
Rating:
5.0

Perfect don't have to do anything

SOKPHAL L. 
Rating:
4.0

Get more help at the desk, wait times are extremely long

Yvette P. 
Rating:
5.0

Customer did not leave a comment.

Tanveer A. 
Rating:
4.0

The employees were friendly and courteous. It was such a long walk to my storage unit that I pulled a muscle in one of my legs. It would have been nice to have a motorized cart for the elderly. Seniors should be offered priority on easy acsess units..... Other than that, excellent service.

Johnny F.  |  First Impressions 
Rating:
5.0

My experience with U - Haul was extremely pleasant. The staff was very professional, friendly and courteous. This was my first rental from this location and it will not be the last. Keep up the good work!

JOSEPHINE M. 
Rating:
5.0

Customer did not leave a comment.

michelle M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA A.  |  First Impressions 
Rating:
4.0

The process for mobile checkout was tedious and not clear markings.

Peter A. 
Rating:
1.0

I stored my things from 2016-2020 the increase every few months for “pest control” was ridiculous especially when I cleaned out my initial unit 219 and saw several dead mice. Some had eaten through some of my belongings. Then I moved to a smaller unit 226 because I only had a few things to store and after only being in that unit a month you charge an increase for “pest control” . Thank fully I no longer need your services because you definitely price gauge and don’t deliver. My initial unit 219 was also broken into in 2017 but I was being upcharged for “security” and maintenance of the lighting and pest. What a joke

TIFFANY W.  |  Overall Experience 
Rating:
5.0

Loved the truck, was clean an ready to use. Also, service team was very helpful.

LaDavid T. 
Rating:
4.0

Customer did not leave a comment.

Juanita M.  |  Overall Experience 
Rating:
5.0

Great service and the truck was 26ft with great smooth drive.

BELINDA M. 
Rating:
5.0

Give them a rates

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

RAMON A. 
Rating:
5.0

I accidentally left my tool kit in glove compartment.please call me

Donovynn S. 
Rating:
4.0

Yes

JEROME L. 
Rating:
5.0

Awesome customer service!!

Vanesa S. 
Rating:
5.0

General manager Dennis Cain was so very helpful and made my experience smooth and quick.

greta f.  |  First Impressions 
Rating:
1.0

Review and rethink your rental policies! As a hardworking PROFESSIONAL looking to rent a van for a few hours I shouldn't have to call my boss and interrupt their family time on the weekend. That's a very ghetto policy. I work with high level professionals and their personal time AWAY from work on weekends is valuable. Furthermore the self-checkout policy to avoid this problem was inoperable over the weekend forcing me to deal with a clerk that overcharged me for the rental. Based on this experience alone I'll do everything possible to avoid renting from Uhaul if this is what I have to deal with.

Charlie H. 
Rating:
5.0

Everything fine 👍

EDGAR C. 
Rating:
1.0

Very rude and hateful. Trucks everywhere and you could not even pull in safely. Lady in office was terrible! Had me walk around entire yard looking for her “little guy” to give the keys to. I would appreciate a call from corporate to discuss. This place is unbelievably bad.

Robert J. 
Rating:
2.0

The staff on 10/17 did not assist me efficiently as I would hope. I walked around searching for this elusive qr location code for more than half an hour. I kept coming back explaining that I did not see it, and that I needed to be somewhere soon.

MELODY N. 
Rating:
1.0

Horrible customer service and experience every time we use UHAUL. We will no longer use this service in the future. Blessings

PALADIN M. 
Rating:
4.0

I was happy with my service and I will be using them again in the very near future.

KATHY L. 
Rating:
5.0

Friendly and professional. Thank you so very much!

APRIL P. 
Rating:
5.0

Customer did not leave a comment.

RHONDA O.  |  First Impressions 
Rating:
5.0

The staff was very knowledgeable and made me feel like family. Thanks a bunch!

RYAN CHRISTOPHER L. 
Rating:
1.0

This was the worst experience of our life. First the reservation wasn't what I put in so I had to pay more than expected. Then once we had the truck loaded it wouldn't start. I went to your website to get roadside assistance. That was useless. Finally I got someone on the phone at roadside assistance who helped us. Was told it would be 90 minutes. Turns out we had to wait 6 hours. Then when I went to turn the truck in they wanted to double charge me because we didn't bring it back the same day when we were told we wouldn't. I really doubt I will ever use UHaul again. The local people were no help. Horrible customer service.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

RHONDA O.  |  Overall Experience 
Rating:
5.0

Best U-Haul I’ve ever been to. Best customer service and facility.

Anthony T.  |  Overall Experience 
Rating:
5.0

Make website user friendly.

TIMOTHY A. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO V. 
Rating:
5.0

Customer did not leave a comment.

Garry E. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO R. 
Rating:
5.0

Customer did not leave a comment.

VIRGEL H. 
Rating:
5.0

Customer did not leave a comment.

Mai J. 
Rating:
3.0

Just dropped off truck. No problems

JULIA D. 
Rating:
3.0

There was no dolley in the Uhaul when i was told there would be

DARRION Y. 
Rating:
1.0

Better Customer Service. Staff Seemed Sluggish , and Card Readers Didn't work . The Uhaul and 45&Richey Has Great Customer Service Etc. Communication And Presentation are Key.

ALORYA V. 
Rating:
5.0

Great customer service experience

Ruben G. 
Rating:
5.0

Y'all were awesome, thank you for refunding me for the extra day since I didn't know my Uhaul was due at a certain time!

Joshua U. 
Rating:
5.0

Customer did not leave a comment.

ROBERT LEE V. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Thank you for helping us during a stressful move, we needed some flexibility and appreciate the help that we got from Uhaul.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

NESTOR R. 
Rating:
5.0

Customer did not leave a comment.

cindy v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN C JR S. 
Rating:
4.0

Customer did not leave a comment.

Dion D. 
Rating:
5.0

Excellent

PATTIE J. 
Rating:
1.0

Follow up with customer when there us no truck available..if I wouldn't if called to confirm I would id been screwed..it was terrible experience sent to 3 locations

JAMES V. 
Rating:
5.0

I really appreciate how easy and smooth the mobile check in progress is. Thanks for making this process so easy for me.

SHANA K. 
Rating:
5.0

Friendly, courteous, efficient! Couldn't have been any easier.

HERBERT WAYNE Z. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE R. 
Rating:
5.0

Our truck broke down- after only 30 miles of being driven oil gauge prompt low oil then no oil. As a result we lost about 5 hours of moving time, and had to empty out the trailer and put our things on our own trucks. The store did cover the charge for the truck and all I was responsible for was the mileage and safe insurance but nothing can compensate the hours lost and labor caused due to mechanical issues.

Damaris G. 
Rating:
5.0

Customer did not leave a comment.

RONALD T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathryn H. 
Rating:
4.0

Did not receive my Refund I was told I would get back and did not so I was out of $100!!! But they were nice..

Tasha O. 
Rating:
5.0

Nothing

BEULAH R. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Antonio S. 
Rating:
5.0

Better description of key drop. Key drop photo looks nothing like actual key drop. Description of location would be better (key drop located at garage door).

Cammie C. 
Rating:
5.0

Nothing

RANDAL W. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
3.0

Why they ask me, to call my boss on Saturday to make sure I had a job???? I'm sorry but is very stupid! I'm not asking for a lone.

NOE G. 
Rating:
5.0

Excellent customer service.

LANCE M. 
Rating:
5.0

Customer did not leave a comment.

Wanda C. 
Rating:
1.0

Customer did not leave a comment.

Shayla V. 
Rating:
4.0

Took forever to get uhual once i went to pick up but everything else was good

Michael G. 
Rating:
4.0

Everything was quite good - fast service and hook-up

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

leah h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin K. 
Rating:
1.0

We had to go to three locations to get the right truck after having it scheduled in our city.

Logan J. 
Rating:
2.0

Move out request was on 08-10-20. Was charged for 08-13-20 thru 09-13-20 when in fact my request for move out was before this. Got emails for late notice. When I called to see what what was going on still not clear. Walked in and another lock was on the storage that wasn't mine I apparently got charged for. Had to talk to someone again. And 17 days later finally clear.

Triniche F.  |  Overall Experience 
Rating:
5.0

It was a very comfortable truck to drive. It was clean and very nice.

LeEtta R. 
Rating:
5.0

Great service, as everytime i come to any uhaul .

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

Yuniesky N. 
Rating:
4.0

The sign said to wait in the truck, but no one came for over 25 minutes. I went inside and stood in the line of people who had come after me. The cashier was friendly, but said she was there by herself. The signed should be covered then.

Anne B. 
Rating:
5.0

Customer did not leave a comment.

Roderick B. 
Rating:
5.0

Customer did not leave a comment.

MCKINLEY P. 
Rating:
5.0

All staff members,on the phone and in person has been very nice.

evelyn b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles K.  |  Overall Experience 
Rating:
5.0

Patient and understanding staff and management team. With everything going on in the world today, it's good to see people still have, use and practice humanity.

leah h.  |  First Impressions 
Rating:
5.0

I've been using this location off and on for over 10 yrs, as well as my family, even before the mgr. Leticia came on board. I have only had great experiences.

Leah H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

enrique a.  |  Overall Experience 
Rating:
3.0

Yall need a gate for the amount of rent people pay to store their belongings here. Your units are way overpriced. I got 2 storage rooms somewhere else for less than half of the one 1 had here.

deborah h.  |  Overall Experience 
Rating:
1.0

There were rats and pest in the storage. The staff always seemed angry all the time. I would not go bk to uhaul in my life

princella w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFERY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shandra h.  |  Overall Experience 
Rating:
5.0

I appreciated the most of the 7 years was the fact that U-Haul worked with me and not against me. I didn’t lose anything. Everything was where I remembered.

DEON D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

enrique a.  |  First Impressions 
Rating:
4.0

Had been there since 2016 it was just time to downsize. Great associates ease of the web site all equals a A++. Thank you, Harold Williams

HAROLD W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
5.0

This is my 3rd year using this location and I've never experienced any problems. Excellent facility and service as well.

KERTRINA H.  |  Overall Experience 
Rating:
5.0

This is the second time that I've had my stuff in storage there I go there because of the great customer service and I feel secure when I'm there everything is well lit the people are wonderful especially Leticia and when Christina was there also I recommend this towards to everyone the people there are great management is the best

Brenda G.  |  Overall Experience 
Rating:
5.0

Employees friendly and very helpful. Manger Leticia very friendly and she explain and ask if we needed anything else. Love service there

leticia t.  |  Overall Experience 
Rating:
5.0

I had a great experience

Connie G.  |  Overall Experience 
Rating:
5.0

Thank you so much for your kind patience with 2 very tired senior citizens yesterday! We sincerely appreciate you!

Margaret D.  |  First Impressions 
Rating:
2.0

The 10x14 unit we reserved online was no longer available when we arrived on schedule to sign the contract. We had to rent a 10x10 and will now need 2 units to fit our needs. Bad business practice!

Tsegbemi E.  |  First Impressions 
Rating:
5.0

Your representative was friendly, helpful and efficient

Charles K.  |  First Impressions 
Rating:
5.0

The staff was so friendly, helpful, and patient with me and I really appreciate that.

Jacqulyn s.  |  First Impressions 
Rating:
5.0

I love this Uhaul location everytime I rent a truck or get a storage the ppl are so nice and they do what they can to help you thanks to the team that was there on Dec 14,2019 y'all did a good job 👍

keisha p.  |  First Impressions 
Rating:
5.0

The only suggestion I have is to include an upright dolly for customer use along with your flat dolly's. Some items too heavy to lift up from the floor when you have no upper-body strength.

Linda D.  |  Overall Experience 
Rating:
5.0

All good no problem

Lebruce P.  |  Overall Experience 
Rating:
5.0

A

BETH W.  |  Overall Experience 
Rating:
5.0

This is the 1st time a storage says 1st month rent is free that I have used and it actually was Then the customer service they go above and beyond.

Artisha N.  |  Overall Experience 
Rating:
5.0

Great customer service ...

Regina M.  |  First Impressions 
Rating:
5.0

Thank you guys for keeping my belongings safe. Thank you for your kindness and generosity! Will recommend to anyone..

Shiquesia M.  |  Overall Experience 
Rating:
5.0

Best location to deal with

Yvonne T.  |  Overall Experience 
Rating:
1.0

The management staff is very unprofessional I would never recommend anyone to this location and probably not this company after my experience with them.

quin c.  |  Overall Experience 
Rating:
5.0

great exprence with Christina

Ruby D.  |  First Impressions 
Rating:
5.0

The two young ladies at the 1960 location and the at 45 north location where excellent in there customer service presentation , they represent the company well, thanks lady

Craig H.  |  First Impressions 
Rating:
5.0

Keep up the Great Work!

jazzy b.  |  Overall Experience 
Rating:
5.0

The woman who assisted me was very kind and addressed all my concerns.

Brenda J.  |  First Impressions 
Rating:
5.0

If ever in need of storage. This location will be my only choice

CAROL B.  |  Overall Experience 
Rating:
5.0

Friendly environment

annie v.  |  First Impressions 
Rating:
5.0

I've rented here before and I have always had a good experience! I will continue to use this facility as long as I'm live in near it!

Dari H.  |  First Impressions 
Rating:
3.0

Website says storage access hours are 5am - 10pm but when I arrived there at 530am and could not get in

Beverly D.  |  Overall Experience 
Rating:
5.0

There doesn’t seem to be enough staff to handle All the activity causing lines of people to wait. The staff are working consistently but cannot be in two places at one time. Waits were not long bu

lori m.  |  Overall Experience 
Rating:
5.0

Great customer service

Peggy W.  |  First Impressions 
Rating:
5.0

Good service,Very clean location

Stephen G.  |  First Impressions 
Rating:
5.0

Very pleasant

francis c.  |  First Impressions 
Rating:
5.0

They were able to help with all of our concerns and issues. They are very nice at this location! Thank you for everything.

summer F.  |  First Impressions 
Rating:
4.0

..

jose g.  |  Overall Experience 
Rating:
5.0

The customer service was great Letecia always does and excellent job to satisfy everyone. I never had a bad experience with this location since Letecia has been here. I just got a bad running truck.

Tracy D.  |  Overall Experience 
Rating:
5.0

They was very helpful

Jasmine b.  |  First Impressions 
Rating:
3.0

The facility was always clean, SOME staff was really polite while SOME didn’t care. Need to wrk on communications and consistency with information to customers. Alot of hidden fees.

evonne c.  |  Overall Experience 
Rating:
5.0

Great Experience

Yolanda H.  |  Overall Experience 
Rating:
5.0

Everyone has been helpful and courteous. Very clean.

Maria T.  |  First Impressions 
Rating:
1.0

I'm SO DISAPPOINTED AND I FEEL DISRESPECTED. THEY CHARGED ME FOR THIER MISTAKE.

micheal s.  |  First Impressions 
Rating:
5.0

Your employees were very courteous and helpful. They went out of their way to make my visit as pleasant as possible. I was and am very impressed with them.

sharon s.  |  First Impressions 
Rating:
5.0

They were very kind & accommodating after our long move. Customer service was over the top! Thank you Victor & staff for your southern hospitality.

Sandra W.  |  First Impressions 
Rating:
3.0

Good

Luis R.  |  First Impressions 
Rating:
2.0

Entrance door broken, which made it a fiasco trying to access our unit with our card. We were highly satisfied with the business until this visit. Moved from the area was the reason for closing unit.

WILLARD A.  |  Overall Experience 
Rating:
5.0

The lady that rented my Uhaul was wonderful I really thank her for all she did nothing but smiles sincerely Carolyn davis

CArolyn D.  |  First Impressions 
Rating:
5.0

Reservation process smooth and unit very clean.

KERTRINA H.  |  First Impressions 
Rating:
5.0

Second time using this facility. Both times have been great. Highly recommend them to anyone needing storage space.

Roger A.  |  Overall Experience 
Rating:
4.0

I got great, fast and friendly service. Thanks U- haul.

ashli f.  |  Overall Experience 
Rating:
1.0

My storage was broken into staff was no help

Tyra G.  |  Overall Experience 
Rating:
2.0

Long lines and rude staff. My storage had a water leak and no one cared!

ASHLEY V.  |  Overall Experience 
Rating:
4.0

My free month of storage was not on file when I moved from Kentucky to Texas. This is not the facilities fault but the person that did my reservations. Very disappointing.

william w.  |  Overall Experience 
Rating:
5.0

Beautiful facility. I will rent from U haul again. Thanks so much. I really appreciate all of your help.

JOHN L.  |  Overall Experience 
Rating:
4.0

had to wait a while to be helped. (10 - 15 mins) Other than that the service and facilities are great.

CHRISTOPHER P.  |  Overall Experience 
Rating:
1.0

The female latin mgr was rude. She had the most horrendous customer service I have ever encountered. A long story short an employee had me cut corners and she cursed me and made me pay for it. Terribl

Hank C.  |  Overall Experience 
Rating:
1.0

I live in Utah and have never used this Uhaul which is apparently in Texas??? I hope none of my cards were hacked???

sarah s.  |  Overall Experience 
Rating:
3.0

I moved out of my storage section on 5/26/18, and was told I do not owe anything, yet I am getting emails that my payment is past due and I am being charged late fees. I need this resolved.

Donna B.  |  Overall Experience 
Rating:
5.0

Loved it

Tichelle F.  |  Overall Experience 
Rating:
5.0

i will be back

Michael V.  |  Overall Experience 
No reviews have been submitted for this location.

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    U-Box® Containers

    We ship across town or accross the world!

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    Moving Supplies

    We sell hundreds of products to make moving easier!

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    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

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    Propane

    Propane service delivered straight to your door!

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    Trucks for Sale

    We have the largest selection in the industry!

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