Customer Reviews for U-Haul Moving & Storage of Ypsilanti

Rating:

2.0

The day our movers were supposed to pick up the containers, the Washtenaw location did not have them, and had the movers stall for more then 4 hours, to then make them come back the next day.

Rating:

5.0

The best around

Rating:

5.0

Patrick is Awesome, always friendly and get you what you need

Rating:

5.0

Your service have always been excellent, thanks

Rating:

3.0

I arrived 15 minutes early to pick up the U-Haul truck at the scheduled time of 10:00am. I stood in a long line which went out the door into the front lot. An hour and 20 minutes later I was next in line. There was only two employees working the counter. Even the customers ahead of me had to stand in line as their self check-in apparently was not working properly. I did ask for extra time added to the timeframe I scheduled for. I was given extra time for the use of the truck and to my surprise, I was also given a small credit for the long wait. Thank you for that!

Rating:

5.0

No issues, very easy to drop off .

Rating:

1.0

Please have the van I reserved.

Rating:

2.0

There is room for improvement in communication and organization at the U-Haul Ypsilanti location. My U-Haul Ubox was not at the U-Haul store as requested, and it was like pulling teeth to get the staff to find a solution to the issue. Customer service was contacted about this, and I have since resolved my issues. All of this is to say that this location needs serious restructuring and organization to be more efficient.

Rating:

5.0

Geroy was awesome! He was friendly and helpful and made this hard time in my life a little bit easier. Thank you Geroy!

Rating:

5.0

Great people working there 10/10

Rating:

3.0

In and out quick, did find an open backpack with loaded pistol magazines between the seats, less than ideal but that’s Ypsi for you

Rating:

5.0

The staff was friendly, helpful, and efficient!

Rating:

2.0

The truck wasn’t even ready upon arrival. I didn’t check out with the truck until 6pm and instead of altering the time for 24 hours she made the return time 5pm so it ended up being late even though I had it less than 24 hours.

Rating:

2.0

The gentlemen who worked at the front desk Monday Aug 24th around 9am. Did not greet me, did ask if he could help. He just stared at me until I walked up to the counter. I offered to give him my order/job number so he could look up the details of my reservation instead of asking me uncessary questions. He is not customer friendly and the service was perfunctory ( no real enthuisasm or interest.). I would recommend The gentleman who was there for my drop off same day at 1-2pm was nice, friendly and polite. Excellent service

Rating:

4.0

Make sure to let customer know it’s low on fuel before handing over the key fob. Ran out of gas in middle of traffic. Police were helpful and gas station was across street.

Rating:

5.0

The staff here are great.

Rating:

3.0

Since the center tells you don’t go over in replacing the gas’s because you won’t get your money back, they should tell you how many miles per gallon the truck gets so you can get a better gage as to how much to put in at the end of the usage. When u received the truck, the gas was actually less than 5/8. After I put in 3 gallons, it was pretty much at the same spot. I used went 40 miles. If the truck got 12 miles to the gallon, I think it was close enough before going over. They charged me for not getting to 5/8ths, which it was not there.

Rating:

5.0

Excellent experience! Outstanding customer service!

Rating:

5.0

Very friendly and helpful staff.

Rating:

1.0

When I paid for my Uboxes I was promised one guaranteed delivery date. Once they picked the boxes up, the "guaranteed" date was moved by 10 days without any explanation. I ended up receiving my boxes 13 days late. Meanwhile, they accidentally cancelled my master order and started calling me non-stop to ask for my credit card number (in a threatening tone), so they could reinstate the order. Once they did, there was an extra $70 charge for no reason whatsoever. The employees at the local center I spoke to were rude and uncooperative. They were unable to explain the extra charges and constantly promised a call back just to get rid of me. If you're in this situation, do not waste your time calling this particular center. Call the Uhaul costumer service in Arizona. They were very professional and helped me file two separate disputes. The $70 extra charge was dropped and I received a $650 compensation for the delay. This cost me 15 plus calls and a lot of time and energy. Overall a very disappointing experience...

Rating:

5.0

Staff is friendly and very easy return.

Rating:

5.0

Great experience again...I can always count on this location to have what I need...A+

Rating:

3.0

Based on my experiences with this rental, cannot recommend U-Haul regardless of location. Helpful, friendly individual at drop off location noted safety chain links significantly rusted/eroded. "If you had needed the chain, it would have snapped.

Rating:

3.0

Very good and helpful regarding the return of the truck.

Rating:

5.0

Great staff and equipment. Had exactly what we needed!

Rating:

2.0

Waited in lot for 20 minutes for someone to move vehicles being checked in so I could access the trailer I rented. Eventually I moved the trailer 75 feet on my own and hooked it up and left. Upon returning trailer, check in line was backed out to road. I pulled out of line and checked the trailer in using the app, due to the lack of personnel running this location.

Rating:

5.0

Excellent associates

Rating:

1.0

One of the traveling staff members named Nicole was extremely rude and offensive upon my request to locate my belongings. She raised her voice at my mother and I and threatened to not help us and to not let me access my belongings at the storage facility after speaking with her for only a couple minutes. Once we got to the storage facility, my box could not be opened for 45 minutes because of a large nail and no box cutters at the building. After going back to the other store we had to buy our own box cutters just to get into the container. I will never do business at this location again because of the first employee’s behavior and the unprofessionalism in general.

Rating:

5.0

Keep doing what you are doing

Rating:

5.0

the left blinker on the trailer did not work, it was not checked by the employee.

Rating:

5.0

Great customer service

Rating:

4.0

The cargo van still had dirt and plant debris from a previous user in the back

Rating:

1.0

Everything was super smooth on the Kansas City end, but we had problem after problem in Ypsilanti. First they told us they couldn’t deliver our pods on the requested day or even that week, even though I was scheduling two weeks ahead of time. Then I switched to a third party contractor through Moving Help like they suggested (and paid for it), but no one told me that I had to book a separate appointment through Uhaul so our pods were not available when they arrived to pick them up. They told us there was no way we could access them at all that weekend, even to pick up ourselves. Then they canceled my delivery that I had scheduled the previous week because they said they were overbooked. I rescheduled with another third party contractor from Moving Help for the following week (and paid even more), making sure my appointment was booked, but twice they switched the appointment in their system to unloading on site instead of picking up on a trailer so we had to call twice to switch it back. When the day of our appointment arrived, I had scheduled to pick up at 8:00 am, but the kids were not even at the location by 10:00 am. In fact, they were not able to load them until after 1:00 pm. Our Moving Help contractors were great and stayed flexible but our experience with Uhaul was terrible.

Rating:

4.0

My daughter in law did yhe transporting

Rating:

3.0

#1-Make sure EVERYTHING on the piece of equipment is operational before sending them out on the road. #2-When the equipment ISN'T functioning properly and it gets returned late because it doesn't function properly, a touch more than, "We won't mark it late" may be required. Especially since that equipment ended up costing an extra night in a hotel room that wasn't planned on. #3-Better communication and coordination between U-Haul locations. We stopped by other U-Haul locations that couldn't help us, and Roadside Assistance wanted us to pull over and wait 60-90 minutes even though we were already running late due to the equipment failure.

Rating:

3.0

First, location is too small for volume of rentals. Hard to drop off a 26’ truck in a small parking lot especially with the volume of drop-offs already in line. Second, ordered a 20’ unit, not a 26’ unit. Set us up with a 26’ and charged us for that size. Good customer service would have kept the price at the 20’ rate. You aren’t out anything in doing so. Check-in on the app didn’t work as the save/upload failed so anything I documented was lost. That’s on the Uhaul org as a whole.

Rating:

1.0

The location took several hours to check in the truck. The location was unprepared lacking paper to print the return receipt. The day after turning in the truck I got a call from the location. The caller had really bad attitude with an undertone of accusations, questioning me where I had put the truck. They had acknowledged they had the keys to the truck but the could not find the truck. It is not my responsibility on what the location does with the truck after they take possession of the truck. They we impossible to reach and too several hours to get a callback.

Rating:

5.0

The staff at this location worked so hard to help customers overcome the challenges of the AWFUL "reservation" system UHaul has.

Rating:

5.0

Absolutely incredibly friendly staff I don’t know their names, but the people that helped us at the front counter and the person that that helped get the keys to the U-Haul and checked it and we’re both so incredibly friendly it was so nice of an experience. I would go do it again in 1 million times thank you so much.

Rating:

5.0

The manager here was very professional.

Rating:

1.0

Absolutely the worst customer service I’ve ever experienced. I understand it was the end of the day when we rented the truck, but the agents were extremely disrespectful and dismissive. I will never go back to this location..

Rating:

5.0

Very helpful with vehicle and auto transport pickup. Needed a wiring harness extension and they were able to quickly find one and get me on my way.

Rating:

5.0

Friendly crew

Rating:

4.0

A warning light came on immediately once I started driving the truck: Service stabilitrak. Otherwise no complaints. The customer service representative was nice.

Rating:

5.0

Nice very helpful and patient.

Rating:

1.0

customer service

Rating:

2.0

Please see customer report 5927352. I rented a trailer and also used Homeward Bound movers through UHauls contracted moving help. They are on a time contract and only have 2 hours to load and unload the trailer. After we loaded, we discovered a flat tire on the trailer. I utilized the roadside assistance app and was quoted 90 minutes for assistance; I only had 1 hour remaining on my moving help and had a full trailer to unload. I called Uhaul and Eli was very helpful and calm in helping me figure out what to do with the situation. He transferred me to Mr Digs who left me on hold for 20 minutes (leaving only 30 more minutes left on my moving help) I called back and Eli had to escalate this further for me to receive help from Mr Digs. This assistant manager was incredibly unhelpful in the situation and needs basic customer service training, and problem solving skills when situations like this occur. I gave up and called Homeward Bound for advisement as I was sitting there waiting for the 90 minutes for roadside assistance to arrive and a full trailer without help to unload. The owner of Homeward Bound blamed UHaul and had to send their workers to the next job, leaving me stranded. After pleading, the owner of Homeward Bound agreed to send his help back out if I paid additional fees. Uhaul needs better safety nets and contracts with these companies to help the customers when dealing with a situation such as this. I ended up spending far more than I have or wanted to spend to get this job completed, and would not ever feel comfortable using Uhaul in these situations again.

Rating:

5.0

Truck was ready to go pick it up and returned it no problems bunch of nice people working in the office. Appreciate all your people for your help during transplanting

Rating:

5.0

The computer was slow and that delayed things but that's not the agents fault, all the employees I interacted with were very friendly and happy to help

Rating:

5.0

None

Rating:

5.0

Quick and professional. Thank you !!!

Rating:

4.0

Staff polite and courteous, truck information correct to contract, in and out in under 10mins

Rating:

3.0

The dropoff went smoothly and the guy there was great. HOWEVER, after I left the location, they charged me $8.25 for two gallons of gas. I purposely overfilled the tank by a few dollars so I wouldn't be charged like this, but they still did it. Grrrr... I even took a photo of the gas gauge to prove I brought it back with more gas than stipulated in the contract. But I didn't see the charge until the next day and by then I was fully involved in unpacking and running around and couldn't deal with it. I know it's only $8.25, but it's the principle of the thing and it was a blatant ripoff they knew they could get away with. I don't appreciate it, U-Haul. Do better.

Rating:

5.0

Very easy and professional rental process.

Rating:

2.0

I was there at 9am and did not leave the lot until 9:40am. There should be more staffing on the weekends, two people working on the weekends. When I arrived at 9am to up my equipment there were 4 people waiting on trucks to be checked in so they could leave. There were several people behind me waiting in line.

Rating:

1.0

I reserved an utility dolly but they didn’t have one in the store, and they didn’t refund me.

Rating:

5.0

Great experience with this location and van was well-maintained. Also it appeared brand new which was awesome!

Rating:

5.0

Friendly staff!

Rating:

5.0

Nice staff very helpful

Rating:

5.0

I dropped off the uhaul and was out very quickly!

Rating:

2.0

Increase number of staff. We waited in line for 45 minutes to get the keys to our truck, and then the truck still needed to be cleaned on the inside. In addition, the truck’s transmission was in bad shape, and we weren’t sure it was going to be able to haul our furniture.

Rating:

3.0

The staff was friendly and honest. Prices were fair. I scheduled a 1:30pm pick up time and the vehicle was parked out front, but not ready to go. The person cleaning the vehicle said it smelled like stale cigarettes and that it would take longer to clean if I wanted to wait. I had a time line that I needed to stick to so I told them don't worry about it. The vehicle literally looked like it hadn't been cleaned in years with dirt, dog hair and grease on the dash and instrument panel, and cleaner had just been sprayed all over the floor to try to mask the cigarette smell. When we reached our destination to load up we noticed multiple roaches scurrying around from behind the wall of the cargo box. Thankfully the large item we were loading didn't have anywhere for the roaches to hide and hitch a ride to our drop off destination. This location, as I assume many others, could benefit from having more than two people operating it on a busy weekend so that vehicles can be cleaned properly and inspected thoroughly before customers arrive for pickup.

Rating:

5.0

Tell them to use app ahead of time. It was great and I was in and out.

Rating:

4.0

I had to wait to get tire pressure inflated for my vehicle, since a tire was more than 10 psi too low when i picked it up.

Rating:

2.0

The ignition on this truck sticks, making it very difficult to get started. I wasted almost 2 hours trying. It cost me more in gas because I had to leave it running and it added hours to my day and rental.

Rating:

5.0

I am forgetting their names but both people working that morning were kind and helpful. I was nervous driving a U-Haul for the first time and within 5-10 minutes they put me at ease. I would encourage corporate to reach out and acknowledge their great work.

Rating:

4.0

Nil

Rating:

2.0

I reformed my truck at the location that uhaul requested during business hours and no one was there to receive the truck. I drive through the security gate and left the truck. Very confusing.

Rating:

3.0

Our unit leaked water and had a mouse infestation.

Rating:

4.0

The lady with blond hair very welcoming I was sick and she was helpful without complaints she was the only reason I stayed . U can tell she is a kind person u don’t see it often . Tone matters 💕

Rating:

1.0

I was not able to move in during the day of purchase due to staff forgetting to removed lock on storage unit. Upon mutual arrangements, we made an verbal agreement to keep unit unlock during closed hours on the day of move-in. Unfortunately, my items were left in the truck on the property overnightdue to not being able to access the unit. I was angry and was not able to contact anyone after hours to access my unit to move in.

Rating:

5.0

Second visit and I can only see this is an outstanding team. They were patient and kind and very friendly.

Rating:

5.0

Joey is the man for a manager and should be running the whole company

Rating:

5.0

The mgr and all the employees were great!

Rating:

5.0

Always accommodating and courteous!

Rating:

4.0

Easy to get in

Rating:

5.0

the storage unit leaked. but otherwise I was very happy with the rental. Tre was particularly helpful.

Rating:

5.0

Saved my skin during some renovations at my house. Location was perfect for me - just around the corner and much more affordable than other storage. Less $ for more space than I really needed.

Rating:

2.0

This was one of my worst visit to uhual ever.

Rating:

2.0

Took forever to reserve a truck after steady reserving one.

Rating:

5.0

Very friendly and helpful staff

Rating:

5.0

Manager Mandie was extremely efficient, professional and resourceful when dealing with unexpected circumstances that were not of her fault. I couldn't have been happier with her help. Very impressed.

Rating:

2.0

Mice and Rat droppings was spotted in the Unit, they put down traps but I was still afraid to go in.