Customer Reviews for U-Haul Moving & Trailer Hitch Center of Redlands

Rating:

2.0

Inspect the trucks before renting. I was given a truck with over 333,000 miles on it with missing knobs on the radio. Then I was switched to a truck that wouldn’t move ( come to find out, the truck was empty). Last I had to go from a truck to a cargo van. Due to all this , I was late meeting my movers which ultimately cost me a significant amount of money

Rating:

5.0

Your team at the Redlands location were professional & extremely helpful. However, I do have a major problem with your mobile app and website in regards to dropping off your rental trucks. The app crashes upon opening & your website has severe latency which restarts the drop off process. Please fix this ASAP.

Rating:

4.0

Customer service was fantastic

Rating:

5.0

Everything was smooth and easy. Thanks!

Rating:

5.0

I had no problem with anything . Thank you

Rating:

5.0

The gentleman who was helping is wonderful and helpful

Rating:

5.0

All services were great. The wait period was a little long due to minimal employees on staff, but they were very courteous and professional.

Rating:

5.0

The associate that helped us was so friendly. Helpful. Understanding of our situation. Went out of his way. He deserves a raise.

Rating:

4.0

Everything went well. Service was fast and easy. Vehicle was in excellent shape.

Rating:

1.0

The staff serves customers in a bad mood; anything they have to do bothers them, and they do it poorly. It was a terrible experience—we miss Breanna.

Rating:

5.0

Amazing

Rating:

3.0

Have your employees be more helpful and nicer for the return of equipment. One of the employees just kept saying -we are closing, read the sign. He could have been more supportive. He could have said just a few nice words to help us understand how easy it is to return equipment after hours

Rating:

5.0

The team working at this location was very welcoming and helpful. This applies to both when I picked up and returned my trailer. They were courteous and friendly. They were also very efficient and quick. I will recommend this location to any of my friends. Thanks!

Rating:

5.0

Kelsey was awesome!! Efficient and pProfessionsl!

Rating:

5.0

Nothing I can think of, just keep doing what you're doing!

Rating:

5.0

Great team, great price and great experience!

Rating:

5.0

Excellent customer service!

Rating:

5.0

Abel is awesome

Rating:

5.0

The tires on the 26’ truck that I rented are apparently nylon based. They make driving for the first 30 minutes miserable!!! Nylon type tires are out of round until they heat up. Until then, the truck behaves like you are riding a bucking bronco not a very nice brand new truck. Once they come up to heat and become circular as tires should be, the truck was an absolute dream to drive!!! I maintained approximately 60 mph from Redlands, CA to St. George, UT except for the steep upgrade hills where my speed dropped to between 50 - 55 mph. I was told to anticipate about 10 mpg. The truck was fully loaded and my actual fuel efficiency was 16 mpg. Mileage is proportional to frontal area, load and velocity. I saw other 26’ U-Haul trucks passing me at about 75 mph with their motors screaming. They probably got 5 - 7 mpg. All in all, the truck was new (34,000 miles), clean and very easy to drive. GREAT TRUCK if they would put better tires on it.

Rating:

4.0

The upsell for a hitch lock was handled very clumbsy. There is no lock on the hitch so it would be very easy to steel while parked at night. I asked could they get me one and he said I think I have one inside. He brought it out and handed it to me and said , thats $18.00. Going cross country it cost enough for the trailer but that seemed petty to charge for a necessity like that.

Rating:

4.0

My order was changed to this location and whoever did it didn't let me know. They also didn't complete the reservation when they made the change because the app kept sending me back and forth between locations and then wouldn't let me do the pick up from my phone so I had to call in and get it figured out. The lockbox was hard to get open and the lock on the back of the truck was jammed.

Rating:

4.0

Fast and easy checking in online

Rating:

3.0

This location is unorganized one person in the am with a long line and the next person was not due to come in until 11am. The one person who was there did an amazing job with cards her was held.

Rating:

2.0

Our reservation time was 11:00 AM, we arrived a bit early, 10:45 AM, in case it was busy or there was paperwork to fill out. We were not helped until 11:20 and I did not receive the text to upload pictures of the vehicle until 11:30 AM. The website did not work and I could not submit any pictures of the vehicle. All-in-All, we'll be going with a different company next time.

Rating:

3.0

Great service

Rating:

1.0

I was over charged. When I was told it was $230 out the door. And we didn’t have a extra day

Rating:

5.0

Great people

Rating:

3.0

The location is super crowded packed with trucks and equipment. No customers parking and safety issues

Rating:

1.0

I did NOT rent this Uhaul. Someone else did and use my personal information fraudulently. I called the store direct and talk to Jay. He said he would talk to his Manager and call me back. I have not received any call from the Store Manage or a UHaul Representative. I want my personal information and account deleted from the UHaul.. ASAP

Rating:

5.0

All good

Rating:

3.0

Having the equipment that I reserved. I booked this reservation at least 6 months out and when I went to pick up everything you did not have an appliance dolly that I needed for this move. Please do better.

Rating:

2.0

Only one employee on duty both days when I picked up and returned trailer..need to have adequate staffing .

Rating:

5.0

Great customer service pleasure doing business!

Rating:

3.0

Not enough employees working to help the customers. Rep had to be on the phone at the same time as trying to help me. So I was not informed of everything I needed to know.

Rating:

5.0

When I picked up the trailer in the morning, the guy at the desk was very rude

Rating:

5.0

Keep up the EXCELLENT work

Rating:

1.0

I believe Miguel was the mans name that opened on Wednesday our pick up day. He was not helpful at all. Customer service was terrible. I had to count out my own boxes and carry them out to my car. We could not find our rental truck so we walked back in to ask where to find it all he said was it’s out there in the right. He should have walked us out. I had to come back in to ask if our rented dolly was inside the truck. He pointed to the corner and said that’s yours over there. Bad taste in our mouth about this guy

Rating:

5.0

easy and convenient. good service, and good location.

Rating:

5.0

Service was very good. I arrived early in the morning. I was planning to rent a furniture dolly but one wasn’t available. I could have purchased one but didn’t want to do that. I wished they had one to rent it would have made the move easier.

Rating:

5.0

The workers and manager was kind, knowledgeable and professional. The manager when I out of her way to help me in a stressful situation. I would definitely recommend the Alabama Redlands U-Haul to friens, Family or anyone who is in need of this service.

Rating:

5.0

I WISH ALL YOUR UHAUL FACILITIES WERE AS GOOD AS THIS ONE!!

Rating:

5.0

I've been to many U-Haul locations, and this one by far is the best. The manager is probably one of the hardest working females I have ever seen and any location!!! All of the employees I experienced during this visit were friendly and professional. The store was clean and organized as well. Thank you and keep up the good work !!!!

Rating:

5.0

You can find a U-Haul anywhere, but you can’t find staff as great as the staff at this location. Michaela is knowledgeable about the equipment and she’s quite the comedian… all around great experience.

Rating:

5.0

Everything was ready and in and out no delay.

Rating:

5.0

Nothing everything is fast and easy..

Rating:

3.0

When I reserved the van, I was prompted to add dollies and furniture pads to my rental. I added a utility dolly and a half dozen furniture pads. However, when I arrived, I was told that none were available. The associate I picked up the vehicle from recommended that I rent a dolly at Home Depot. Renting a dolly at Home Depot cost over three times as much. This was a highly frustrating experience that significantly impacted the price of my move. If the website is able to prevent me from renting a vehicle that is not available at a particular location, it should be able to prevent me from renting tools that are not available. The associate that I returned the vehicle to was helpful and polite.

Rating:

5.0

thanks so much especially to Miguel who helped me with checking out the equipment

Rating:

5.0

It’s really quick and easy..

Rating:

5.0

I wish it was a little closer to my home.

Rating:

5.0

Jay and Mckayla were very helpful.

Rating:

4.0

Really appreciate the safe location, easy to find.

Rating:

5.0

Easy pickup and return

Rating:

5.0

Best location in the inland empire. Fantastic service!

Rating:

4.0

Don’t have a customer waiting for 5 minutes before acknowledging them. I was the only one in the store, guy behind the counter looked up, then continued with his task on the computer without acknowledging me to let me know I would be waiting for a while

Rating:

2.0

Had a lot of issues with scheduling the delivery of the UBox. Not able to schedule in time due to delivery truck issues, and also was delivered outside of the timeframe - had to take off work all day.