Customer Reviews for U-Haul of Concord

15,724 reviews

2291 Monument Bl   Concord, CA 94520
(Across the street from Costco)

(925) 827-0661

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    7 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(925) 827-0661

2291 Monument Bl
Concord, CA 94520
(Across the street from Costco)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    7 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Erika T. 
Rating:
1.0

When you are renting you are not informed about the rent options. I didn't know that are different plans for unlimited miles and payed miles. If I knew it I would choose unlimited miles instead of paying every single mile!

jessica D. 
Rating:
5.0

Customer did not leave a comment.

Matt E. 
Rating:
5.0

There was a misunderstanding on of the drop-off location of the trailer. The original order specified this location, but paperwork listed another rental center 30 minutes away. Staff was absolutely fantastic in explaining the situation and were able to make some quick adjustments remedying the situation. I am very grateful for their professionalism and friendly customer service. Great experience!

Charles G. 
Rating:
5.0

Great service and easy return. Will recommend U-Haul to EVERYONE! Phone help people were amazing on my many calls.

John B. 
Rating:
5.0

Very good service and convenient location for me

Jaime R. 
Rating:
5.0

Customer did not leave a comment.

Celeste G. 
Rating:
5.0

I had an initially terrible U-Haul experience when a franchisee left me cold rain, saying he wasn't coming in that day, despite my reservation. What??? HOWEVER, Brodee Loggins Jr at the Concord, CA U-Haul rescued me. Brodee and staff were *excellent*. They transferred my reservation details, and got me a new van ready at their location. When I arrived, their friendly staff helped me through the checkout and I was on my way. When I returned, it couldn't have been simpler - they checked the vehicle back in for me. And they were sure to cancel the previous unfulfilled reservation so I wouldn't be charged. Next time, I'll just start with Brodee and team at Concord and know they'll handle the request professionally and reliably. Thank you guys for making it right, and making it easy. You deserve an award.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
3.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

You have all the competition beat, don't change a thing !

DAN R. 
Rating:
5.0

The workers are very kind and professional.

LAURA H. 
Rating:
5.0

First I was supposed to pick up the truck in Brentwood at time confirmed , we show up and no info was to be found for our rental , we were then sent to Anitoch to pickup the truck at a different time . Very busy and chaos at this site no where to park . Waited in line for about 45 minutes to be told that they didn't have the reservation there . We were then sent to a other site in concord. By then we were way behind schedule . They did confirm our rental and we're sorry for all the B-S that we were just put thru . We should be compensated at least 50% off for delayed time and total confusion. Please hear me

Bernardino V. 
Rating:
5.0

The truth is,...'I'm Feeling Totally Spoiled', with the ease of renting a vehicle at U-Haul (Concord/Monument Blvd) facility. The excellent Customer Service begins immediately after you walk through the door. Kathleen is there to pleasantly greet you, she then gets you through the required paperwork, and she does all of this while making the U-Haul rental customer feel valued, and very appreciated. She's such a good will Ambassador for the company. Upon returning the vehicle, the customer service pleasantries don't stop, I had 'Ovonte' greet me with a smile, he checked in the vehicle, asked me if I had any problems with the vehicle, and then he thanked me for choosing U-Haul. Amazing customer service. Thank you U-Haul for hiring such quality employees. Keep up the good work.

Robert Darryl W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Great location always great service.

mason W. 
Rating:
5.0

My rental was split up because I realized I needed a trailer after the fact and they were kind enough to let me take both to the same location.

mason W. 
Rating:
5.0

Customer did not leave a comment.

Govind K. 
Rating:
5.0

Customer did not leave a comment.

NILO G. 
Rating:
5.0

Customer did not leave a comment.

Marissa C. 
Rating:
4.0

The Van that I used had a turn-signal indicator (blinker) that wasn't working. Please check.

Marlo S. 
Rating:
5.0

Hire more staff! Kathleen provided me with excellent service and was very patient and helpful in finding me the best deal possible and making sure that I was set up for this move. However, it was a busy Sunday in that location and there were other customers who needed assistance too, and there simply were not enough other employees to help. I cannot say enough about Kathleen though, she was great to work with and I commend her highly for her service.

James W. 
Rating:
1.0

Hire more staff! The folks working there were great but they had too much to do. This location has always been a disaster and I will never rent from this location again if I can possibly avoid it.

Darren M. 
Rating:
1.0

Staff is untrained, rude and have no sense of customer service or professionalism. The truck was barely holding together and having motor issues. The night crew was much friendlier and seemed to be better put together. But the morning crew you had there, you should fire everyone of them. Except for the larger gentlemen, he was the only one working or seemed to know how to do anything. Terrible experience

Mark M. 
Rating:
5.0

Excellent costumer service, friendly employees, thank you so much

Cheryl N. 
Rating:
5.0

Very easy pickup. Manager Anthony was easy going, helpful & very professional. Highly recommend

Ashley H. 
Rating:
5.0

Excellence customer service from my representative!

Joe A. 
Rating:
5.0

Excellent service very efficient

LAURA H. 
Rating:
4.0

It was so helpful to have left my car key and entrusted to the assistant manager so my friend pick up the key and my drive my car from that location to where I picked up the auto-trailer in Vallejo.

GERRY T. 
Rating:
3.0

Customer did not leave a comment.

Robert O. 
Rating:
4.0

Customer did not leave a comment.

janice C. 
Rating:
5.0

Customer did not leave a comment.

Alphonso K. 
Rating:
5.0

Customer did not leave a comment.

FATINA C. 
Rating:
4.0

Customer did not leave a comment.

Glenn C. 
Rating:
5.0

Katherine the rental clerk was AMAZING!

Nick B. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Staff was very courtesy, engaging, and helpful.

CHAD H. 
Rating:
3.0

The truck I reserved was "buried" on the lot and they could not get it out. So they had to give me a smaller truck with out easy load skids. I also reserved an appliance dolly but when I was checking out they said there were non still available so I had to settle for a regular dolly. Where was a discount for what I had to settle for?

Randall R. 
Rating:
4.0

Anthony was awesome! That guy is a quality man and ambassador of the brand!

Jonathan B. 
Rating:
4.0

Two small things came up while renting – unable to close the tailgate on the assigned truck, but was able to swap for another. And unfortunately didn't have furniture dolly's available, although requested 2 in advance, which made my move more difficult.

Wade C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
3.0

Customer did not leave a comment.

Pamela H. 
Rating:
5.0

I am happy with the flexibility of the company. I ran into many issues on my side but everything was accommodated. Thank you.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

MARCUS H. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Another 'Top Notch' U-Haul rental accomplished, starting out with your amazing counter rental representative 'Kathleen'. Kathleen's amazing customer service skills were on full display once again, she has that wonderful ability to complete all the necessary rental paperwork, but also through her very pleasant demeanor make me feel so welcomed, and appreciated as a U-Haul customer. I have absolutely no reservations recommending the Concord (Monument) U-Haul to anyone seeking a rental vehicle. It's been a great place to do business.

Robert Darryl W. 
Rating:
5.0

Love the vibe you get when you walk in to this store only improvement is parking

Jonathan G. 
Rating:
3.0

I was was told the truck had 1/4 tank of gas The needle indicated less than 1/16 of a tank With the check in process requiring pics how can the amount of gas be so wrong unless you want to rip off customers

mary K. 
Rating:
1.0

Never rent from them.

Naqibullah A. 
Rating:
5.0

My experience at concord uhaul was great the lady Monica was such a amazing to work with as I walk in say good morning with a smile would like to say thank you for having such a wonderful lady on your team I will be a returning customer yard guy David hookup my trailer had sunshine attitude this hands down best uhaul service I ever received thank you guys

Henri L. 
Rating:
5.0

Best experience I've ever had with Uhaul. The staff was extremely helpful and friendly

Stephany W. 
Rating:
5.0

The sales person went to pick up the truck it was very Knowledgeable

Najib Z. 
Rating:
5.0

Customer did not leave a comment.

Enkhjargal N. 
Rating:
4.0

The truck was dirty but the lady helping me with my reservation was one of the best customer service representatives I've met in my life! Probably the best. I'm not exaggerating. The line was long and she acknowledged us while we were waiting. When she spoke her kindness was real. She actually made my day better. I'm usually the type of person to only write reviews to complain. She changed that! Make sure she is compensated or I might try to hire her myself.

Gregory S. 
Rating:
2.0

Paid for dolly, none was provided. Conflicting information on mobile pick up and drop off instructions vs actual in person experience. Trip information in ford transit not reset making me worry about whether I would be overcharged. No clear signage inside indicating that I could pick up my key without waiting in line after reserving online. Did not feel comfortable interrupting other customers at front desk to retrieve keys so waited in line for a long time just to pick them up. Also was surprised to find no gas in the tank when picking up the truck which delayed my trip and was not a good customer experience.

Colin M. 
Rating:
5.0

Khatleen was amazing and very friendly. Love coming to this location and be served xoth a very friendly and qualified staff.

ANIS C. 
Rating:
5.0

I was helped by Kathleen, who was fantastic! She brought that Raygun-esque hospitality straight from Iowa and her efforts were greatly appreciated.

Benjamin C. 
Rating:
5.0

Kathleen helped me on the phone and in the office. Very pleasant to work with and efficient. Everything went very smoothly working with her!

Laurie M. 
Rating:
5.0

The customer service was great. Kathleen was sweet and very helpful. I wouldn't change anything. I will continue to use this location for the forseeable future.

Manuel R. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

The manager , was beyond helpful a true delight to speak with my check-in and check out went very smooth, a great experience, keep up the good work.very professional and respectful of how valuable your time is. THANKS YOU VERY MUCH.

Keith S. 
Rating:
2.0

Customer did not leave a comment.

Mikko Stephen C. 
Rating:
5.0

Older lady clerk was very kind and informative.

Joel D. 
Rating:
3.0

Very busy, disorganized

Valerie B. 
Rating:
5.0

The entire staff, from the office to the yard team, was helpful and professional

John D. 
Rating:
3.0

On two trucks the padlocks werent working

David R. 
Rating:
5.0

Picking the Van up and returning was very easy thanks to the employees help. Special thanks to Katelyn (hope I spell her name right), and the young man who received me after I returned.

BENJAMIN J. 
Rating:
5.0

I was scheduled to pick up a truck in Bay Point, there was no truck there. U Haul customer service sent me to regional dispatch, regional dispatch found me a truck at Monument Blvd in Concord. I was out of my mind with worry when I got to Concord, and wasn't confident that there would actually be a truck there. We had arranged for a loading crew that day, and had a tight timeline to get back to Washington, so a delay would be annoying and expensive. One of the CSR, Kathleen, was friendly, and made it clear we would be taken care of. She radiated calm and helped me through the process. She also found me an option to return the truck at another location for an additional credit. With the cost of gas, opportunities to reduce costs were very welcome. In general, U Haul people were friendly, and she stands out for me. After we picked up the truck, U Haul sent me a text saying that I was to return the truck to Bay Point - I have a screen shot of the text. Since it was a one way rental to Washington state, and since I never picked up any truck in Bay Point, I figured it was another example of U Haul's weak computer system. We received enough strange communications from U Haul that we read the text messages with caution. We did a load share, and there was some drama getting the initial load, and miscommunications from U Haul.

George S. 
Rating:
5.0

Customer did not leave a comment.

Rick O. 
Rating:
1.0

I clearly stated I did NOT want the $25 coverage charge and yet there it still was on my receipt. Not okay. I will argue this charge and if it is not deducted from my bill, will rate UHaul poorly and not return. Also, the dimensions of the door opening on the van are not accurate. The item I rented the van to transport did not fit through the opening, even though we'd confirmed it would fit based on the dimensions publicized. Turns out there is curvature on the corners of the opening, which changes things a bit.

Samantha S. 
Rating:
4.0

The staff at this U-Haul location went 'Above and Beyond' to assure that I felt welcomed, and appreciated as a U-Haul customer, I greatly appreciate receiving that special treatment level of customer service. Special shoutouts to 'Kathleen' at the initial rental counter checkout in the morning (she's an extremely pleasant person, and very informative), and also 'Anthony', who conducted my rental vehicle return inspection/check in process. He (Anthony) had my final cost assessment, and he had also emailed me my final cost receipt before I had vacated the U-Haul property. 'Big Kudos' to both of these before mentioned U-Haul team members.

Robert Darryl W. 
Rating:
5.0

Kathleen aherns

saravy Y. 
Rating:
5.0

I rented here a couple yrs ago, everything was fine then too but this place has really stepped up their game as far as custmer service, and a much larger rental fleet. Kathleen was very professional and helpful

Greg S. 
Rating:
5.0

Kathleen is incredible! You should promote her and give her a raise. It is rare to see such fun and enthusiastic customer service.

Nicole F. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Thank you so much

Sayed M. 
Rating:
5.0

Kathleen was awesome!

Daria B. 
Rating:
4.0

Kathleen was wonderful. She was courteous, kind, helpful and present. This was the best customer service person that I have experienced in a very long time. Everyone there was very nice.

Veronica R. 
Rating:
5.0

Convenient check in and check out using the UHaul app.

Kimberly R. 
Rating:
3.0

The day laborers make it very uncomfortable to enter and exit your facility, otherwise everything was fine.

bruce S. 
Rating:
5.0

Staff was courteous and professional in a high level

Scott H. 
Rating:
5.0

Manager and staff are top notch. They were super busy but efficient and took great care to ensure I was hooked up properly. Highly recommend this location and will absolutely use it again.

Wilton A. 
Rating:
4.0

Customer did not leave a comment.

Anthony F. 
Rating:
1.0

Trailer has a sidewalk bubble, extremely unsafe to tow with. I ended up not using it out of risk that I would get a blowout. Trailer also smelled like weed, renter before me must have smoker in it, then when returning the trailer, there was a line of 12 trucks and trailer and I had to loop around the block several times with a trailer before I could get in to the lot. The attendant that did end up helping me was good, friendly and professional but I wouldn't reccomend someone use this location as it cannot handle the capacity they try to rent from it. Also the tire was a huge risk and kept me from towing with anything in it so would reccomend someone renting here check there stuff themselves or go elsewhere.

matt H. 
Rating:
5.0

Customer did not leave a comment.

anntonite B. 
Rating:
5.0

Great customer service, fast to help and get you on the road. Thanks Catherine!

ELISHA H. 
Rating:
4.0

Anthony is awesome, he checked in my truck and made sure I was totally taken care of!!

Joey H. 
Rating:
5.0

Customer did not leave a comment.

Luisa S. 
Rating:
4.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

The best uhaul experience I've ever had! Kathleen was really helpful and knowledgeable. Made sure we had everything for our move. The process was easy, fast and we had all the equipment ready for our move. The manager Brodee had a good deal on storage too! Definitely helpful staff and affordable prices. (Wish we purchased our moving boxes here!) Highly recommend coming here for your next move.

Eli B. 
Rating:
3.0

Customer did not leave a comment.

Charles J. 
Rating:
2.0

1st CS person rudely told me my reservation was CANCELLED because I was 30 minutes late. She was then corrected and I was told where to go to get my trailer. Then the trailer had BOTH tail lights that were faulty and not working. It took them over 2 hrs to fix the tail lights. Upon returning the trailer, it took over an hour. This location seems poorly managed with staff that isn't very cs friendly nor very motivated.. I'd look elsewhere for rentals.

Gary C. 
Rating:
4.0

Customer did not leave a comment.

Robert O. 
Rating:
2.0

I reserved an appliance dolly and they did not have one available. The truck was not clean inside and the transmission slipped considerably.

Joseph K. 
Rating:
5.0

The speedometer and my phones GPS reading was 3mph off at 65 mph. Truck read 65 and Google maps read 62. I'm assuming it wasn't intentional but when the cost is per mile and I traveled 375 ish miles it's a bit annoying.

Alex L. 
Rating:
4.0

Nothing. It was a good experience.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Julius S. 
Rating:
4.0

Customer did not leave a comment.

Alex L. 
Rating:
5.0

Appreciate the customer service, and positive environment.

Isiah B. 
Rating:
5.0

Customer did not leave a comment.

PATIENCE M. 
Rating:
5.0

Great

Shamica M.  |  Overall Experience 
Rating:
5.0

We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.

Jamie V.  |  Overall Experience 
Rating:
5.0

Very happy about UBx service

Majid R.  |  Overall Experience 
Rating:
1.0

I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn’t know his job. Anyway, we were really inconvenienced and irritated.

James R.  |  Overall Experience 
Rating:
5.0

Sara was great! Friendly, energetic, caring.

GREG K.  |  Overall Experience 
Rating:
3.0

Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.

Leo C.  |  Overall Experience 
Rating:
5.0

Very good service

jassie t.  |  Overall Experience 
Rating:
5.0

Awesome.

stephanie b.  |  Overall Experience 
Rating:
5.0

Uhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.

Lily F.  |  Overall Experience 
Rating:
5.0

Everything was great.

Lawrence J.  |  Overall Experience 
No reviews have been submitted for this location.

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