Customer Reviews for U-Haul of Concord

Rating:

2.0

Have employees show up to work or make arrangements for replacements so customers aren’t stuck waiting for someone to show up

Rating:

1.0

Waited a long time because an employee never showed up to work so no one could get their reservations.

Rating:

3.0

There was one guy working his tail off. I think his name was De. No one else was there and the computer was off line. The U-haul app SUCKS. I tried over 10 times to get my truck. Finally worked. The truck assigned has the caution engine and tire pressure on, but I was already 2 hours late. Don't get me wrong, every employee I have worked with has been polite and helpful. I really think the issue is systemic and would blame the owner.

Rating:

5.0

BRODEE was very helpful and made my experience effortless and satisfying one. Very grateful for Concord U-Haul 🎯 center. I will recommend others.

Rating:

5.0

Customer Service was on point. Quick! Super nice and helpful. Never panicked from the flood of customers. Wish I had that patience with people. Well done!

Rating:

4.0

Trailer lights did not work

Rating:

3.0

Make sure the truck has at least a half tank of gas.

Rating:

5.0

Great customer service

Rating:

5.0

Check in at counter took about 30min. I wish I would have done express.

Rating:

3.0

Make sure the attendant is giving the customer the attention. The young lady that was helping me answered a call on her cell phone while helping me and spoke in spanish. Never said sorry or excuse me. I felt marginalized and unimportant. She was not very friendly either.

Rating:

5.0

Everything was fine

Rating:

2.0

The service is always slow and there is always and issue with the renting. This time the truck did not start and it took a long time for them to get a replacement set up, something about the new truck not being checked in. I was there over an hour between the wait for the first truck and wait for the second.

Rating:

5.0

group was very quick and nothing for me to do.

Rating:

1.0

I ended up at the wrong location on accident and was told I couldn’t leave the trailer there. I told her I was leaving it whether she liked it or not.

Rating:

5.0

I can’t think of anything that would have me add to service and quality control everything was fantastic from California to Arizona no issues

Rating:

5.0

Gave me a great deal, really nice employees. Van was clean. Would recomend.

Rating:

5.0

I always appreciate the help I get at this U-Haul spot. The team is super quick and easy to work with. My U-Haul is always ready and on time. Big shout out to the team on monument.

Rating:

5.0

Their customer service was solid I can definitely appreciate the quality of their performance!

Rating:

5.0

The location was great spot to drop off. No changes needed for me.

Rating:

4.0

I didn't talk to anyone at 1am when we dropped off the trailer.

Rating:

5.0

Had to fix door before I could drive off

Rating:

2.0

The counter people were adamant that a customer must have a smartphone to complete a reserved trailer. They displayed a poor attitude, left to “speak with their manager” and refused to complete the paperwork. A different counter person became aware of the issue and stepped in to complete the transaction. This has occurred previously, with insistence that a customer use text message and internet prompts to transact business when a smartphone is not a requirement to use U-Haul equipment.

Rating:

1.0

Understaffed. Store even left unattended because of attendant required to go do "propane." Chaos of outgoing and return equipment. Long wait; Best lication: Tacoma, WA 12th&L st. Stellar staff.

Rating:

3.0

Front desk people are not good. Stood there for about 5 minutes thinking the woman at her computer was actually doing something work related but she never even looked up until I let her know I was there to pick up a truck I had reserved. Then when I finally got through the “paperwork” (all on the phone now) she sent me to the wrong truck. My truck was at the complete other end of the lot which I didn’t know until I went back in and asked the other woman working the desk where it might be. Anyway got my truck and all worked out, just disappointing walk up greeting and customer service like they pretty much don’t care you are there.

Rating:

4.0

Very nice, helpful staff

Rating:

5.0

Amazing Service and Great Vibes! Had a great experience with this U-Haul location. The staff was well-trained and brought nothing but good vibes. I did run into a minor issue with the vehicle while on the road—nothing anyone could’ve predicted. I called the location and spoke with Brodee (I believe he’s the manager), and he immediately took care of it. He got me back on the road quickly and with no hassle. What really stood out was that even after I was back on the road, Brodee called to follow up and make sure everything was going smoothly. Now that is customer care—my own lady didn’t even call to check in on me! 😄 Thanks again! You guys definitely earned my business in the future.

Rating:

5.0

great service

Rating:

5.0

Five Stars Every Week! I rent five cargo vans every week from Concord U-Haul for my catering business, and the experience has been nothing short of excellent every single time. The vans are always in top-notch condition — clean, well-maintained, and ready to go. The staff is what really makes the difference. Huge shoutout to Nataly, Monica, David, and of course Brodee, the manager, who runs a seriously well-oiled machine. From the smooth check-in process to the person outside helping fill my propane tanks — it’s clear this team takes pride in what they do. Thank you for always making my weekly pickups a breeze. See you guys again soon! – Kyle

Rating:

3.0

Line for returning the U-Haul were out of the property onto the street. Nobody directing or helping. Lines were long, but when you did reach an employee they were kind and helpful.

Rating:

2.0

Customer service is horrible. Everyone looks like they don’t want to be there. They all clearly need training. Especially the young man that attended me. Very monotone voice. Almost as if he was annoyed that he has to work. When I went to return my vehicle, no one was at the front desk. Every single one of the employees was out back talking to each other . Mind you there were 2 people waiting when I got there. I was trying to hand the keys off to an employee but I waited 15 minutes and I had to leave. So I left it in the drop box. From what I’ve seen and heard, the Concord location on Monument Blvd is horrendous. There needs to be a serious overhaul on customer service methods . Unless the manager/owner/ corporate doesn’t give a damn since they’re riding on the coattails of the brand name.

Rating:

5.0

The employees are very nice and friendly. Thank you!

Rating:

5.0

Efficient and fast with respect and helpful, I like it so much

Rating:

1.0

I got charged 48 dollars for equipment I was not issued but somehow that was not the worst part of having to use this location. I made two truck rentals during the same week. Both times I visited the location I was surprised at how awful the customer service was. I would stand in line on both occasions for 3 plus minutes being ignored by the staff while they talked or used their phones. Everyone's customer service was horrible, and they all seemed annoyed having to assist me with checking out. By far the worst Uhual I've been to. Staff needs to do much better.

Rating:

5.0

The oil filter was loose and upon arriving at my house to start loading, all of the engine oil poured out onto the street. This costs me almost a half a day waiting for the remote technician to arrive and make repairs.

Rating:

5.0

Really nice

Rating:

2.0

Bad experience at this location as they didn't honor the pre-arranged order agreement. Not my fault the system gave me special pricing on a one-way rental when I originally made the order. I even confirmed with the headquarters to make sure it was the right one way pricing several weeks before pick up and they confirmed what I was seeing on my confirmed order was accurate. Then local staff would not give me that price and wanted over $200 extra. I was forced to change my moving plans to round trip even though I needed one-way. That made our move very difficult. We will not use that location again. I have always had good service at other uhauls before.

Rating:

5.0

The employees at this location have great customer service.

Rating:

1.0

It took 45 mins to get truck. App was useless and never worked right.

Rating:

4.0

I was a drop in customer and was helped right away. Originally a large trailer was hooked up to my car but a smaller trailer becomes available. The staff accommodated me and actually saved me some money

Rating:

1.0

Counter help seemed disinterested…the posted sign for return of equipment said to wait by the vehicle but after 15 minutes no one came. And the counter person said to leave the keys.

Rating:

5.0

Brodee Natile Veronica and all the staff are Professional, caring and just great people I will be renting a few more times soon because of the great staff at this location. Everyone who has helped me with Questions to buying rolls of Tape have made moving easier

Rating:

2.0

I wasnt aware if your ordering online and need to refund, you have to deal with customer service rep online as well. The Customer Service people in person one of the guys was very rude. His name is Daniel. I didn't appreciate how he was talking to me.

Rating:

5.0

Rented a 10' truck for a day to move items to storage. The price for daily use ($19.95) was terrific. $1.19 per mile, is steep, but we only drove a total of 25, so it was okay. The truck was clean inside and out. They marked the amount of gas correctly and we only put in enough to get it back to where we started out. They were busy (Tuesday) so it took awhile to check-in and to check-out, but it all went smoothly. They have a lot of items to buy to help with a move. We purchased a couple pairs of gloves that were reasonably priced. We had a good, no hassle experience.

Rating:

5.0

Check in was great. Nataly was very friendly and helpful.

Rating:

3.0

It took almost 2 hours to pick up a trailer that we had already scheduled ahead of time. There was a long line and the staff wasn’t in a hurry to help people get their rentals in a sufficient timeframe

Rating:

2.0

Unorganized; Gave me wrong truck; terrible operations

Rating:

5.0

The truck I got initially had a flat and the manager at this location made everything right when I brought the truck back. Brody was his name and he was fantastic to work with. The gentleman that helped me initially was super helpful as well. He was dealing with a lot of difficult customers and stayed calm and was helpful. Didn’t get his name

Rating:

4.0

Great transaction√

Rating:

5.0

Nothing, best service I’ve ever had!

Rating:

5.0

The individual that I got the truck from was very nice and extremely helpful. He made the experience a pleasure.

Rating:

1.0

The rating is for Pittsburg -- CONCORD was excellent! But this matter needs attention!!! I had originally booked with Pittsburg (Bliss Road) location and they were HORRIBLE!!!! They closed a lot earlier than they have posted therefore I couldn't get access to my truck. I showed up at 11:40 am and they close at 12 PM on Saturdays. I didn't select self-checkout therefore I was stuck and stranded without any warning that no would be at this location. There were a couple of people before me that were trying to return their trucks claiming they had showed up 20 and 30 mins prior to me and NO ONE WAS THERE. This is poor customer experience and unprofessional to close shop before posted hours of operation. It was a long weekend and apparently every truck was rented, luckily we got the last one, ONLY because someone had just returned it.

Rating:

1.0

Service is horrible! They told me to wait in the trailer pick up spot for someone to hook up my trailer. No one showed up. I went back to the office three times and they kept saying someone will come and no one ever came. Finally, I demanded to have someone come hook up the trailer and then the front desk person came to do it. And was not nice about it. Then later in the day after returning the trailer, I got a call saying I returned the wrong trailer. What does that mean? I only rented one trailer. The person who hooked it up hooked up the wrong trailer. They end up getting it straightened out. But they are a real mess over there!

Rating:

5.0

I was helped by Nataly! There is nothing you can improve Tue service was excellent

Rating:

5.0

I was extremely impressed with the responsiveness and personalized service of the team.Brody, the general manager was especially helpful. I would highly recommend U-Haul of Concord

Rating:

5.0

Manager helped out of a jam and provided great customer service.

Rating:

5.0

Easy location to deal with the staff was friendly

Rating:

5.0

Thank you

Rating:

5.0

Brody was very helpful and attentive to all our uhaul needs. He was knowledgeable about equipment truck & tow we needed. Really personable guy, great experience went above and beyond.

Rating:

4.0

There was not much interaction. Dropped it off and that was it.

Rating:

5.0

Great

Rating:

5.0

We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.

Rating:

5.0

Very happy about UBx service

Rating:

1.0

I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn’t know his job. Anyway, we were really inconvenienced and irritated.

Rating:

5.0

Sara was great! Friendly, energetic, caring.

Rating:

3.0

Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.

Rating:

5.0

Very good service

Rating:

5.0

Awesome.

Rating:

5.0

Uhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.