Customer Reviews for U-Haul of Concord

Rating:

2.0

They did not fill the gas to 1/4 it was on E and then I had to pay to not only fill the tank to use but also refill to the 1/4 at the end.

Rating:

2.0

The cargo was so dirty and I didn’t check it prior me taking the car

Rating:

3.0

Bushing in trailer leaf springs were missing making the trailer very difficult to tow. If I wasn’t in a rush I would have taken it back. When I dropped off trailer staff seemed not to care that the suspension was broken. This is a potentially dangerous condition and should be fixed. No offer of refund or apology of faulty equipment

Rating:

5.0

The girls were very polite.

Rating:

3.0

Unfortunately, there was no dolly available, which made my move a bit frustrating. Other than that, the representative who helped me, I believe her name was Ashley, was very kind and professional. She even tried contacting me after I left to let me know a dolly had been returned, but I was already on the freeway. I truly appreciate the effort thank you, Ashley!”

Rating:

4.0

No complaints thank you

Rating:

5.0

cargo van was very clean and well kept. The guy who handled my return had a great sense of humor and turned a stressful moving day into a smile. Much appreciated!”

Rating:

5.0

Hope this reach the right person I would like to mention the gentleman Daniel was extremely polite and respectful. Even while dealing with some not-so-pleasant people, he stayed professional and handled everything with patience and class. I tip my hat to him excellent customer service!

Rating:

5.0

Great experience at U-Haul! The vehicle was very clean and drove amazing. Monica had such a beautiful personality and a very professional attitude. She was very knowledgeable and great at multitasking while helping me, she was also walking another customer through the self-service rental process, which even gave me knowledge on how to do it myself. She made the whole experience smooth and enjoyable. Definitely recommend this location!”

Rating:

5.0

Amazing service from start to finish! The staff was very welcoming, professional, and made the whole rental process easy and stress-free. The location was clean and organized, and the vehicle was in excellent condition very clean and drove amazing with no issues at all. Definitely one of the best experiences I’ve had renting a truck. Highly recommend this U-Haul location and will definitely be coming back!

Rating:

4.0

Representative made the check in procedure seamless. I appreciate her efficiency. When I returned the truck Monica and her associate were very helpful.

Rating:

3.0

Truck did what I needed it to and worked well. Desk clerk could probably use a litte more training. Was given a truck that was behind another truck so I had to go back to the front desk to get that issue resolved. She ended up just switching me to the truck in front. Then I was never sent the new text link for that truck so I had to go back inside again. What should have been 5 minutes turned into 15 minutes

Rating:

5.0

Thanks to the team down there

Rating:

5.0

Had a great experience at U-Haul of Concord. The environment was positive, clean, and welcoming. Staff showed good practices, were professional, and worked hard to make the customer experience smooth. You can tell they care about creating an atmosphere that makes customers want to return. Great customer service and overall experien

Rating:

5.0

⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Top tier service customer service 5 stars this was a very welcoming experience I’ll be back without any doubt

Rating:

5.0

Brodie was so helpful! The truck I reserved wasn’t going to make it to the facility in time, and Brodie reached out ahead to make sure I had everything I could possibly need. He truly went above and beyond to make sure my wife and I were taken care of. Happy to report we fit everything and it was a smooth ride. I will be telling all my friends and family about this location and the excellent service from Brodie. Thank you!!

Rating:

1.0

The car was not safe.The door wasn't closing melted , when you're driving , the door was keep opening the car looked like a junk car .

Rating:

1.0

I was dropping off a trailer and went into the office for assistance. Inside was a little guy with the long hair helping another customer. I noticed he had a cell phone permantly affixed to his hand and spoke in two word sentences. When I told him I was dropping off a trailer he said "Out back" and slowly turned and walked away staring into his cell phone. After he finally disconnected the trailer he then wheeled over a dolly to move it. The dolly uses a simple lever and fulcrum design to raise the trailer tongue off the ground. He was unable to do this even after numerous attempts because the upright obviously needed to be adjusted. When I pointed this out to him he said "Doesn't move." So I adjusted it for him and miraculously he was able to raise it on his first attempt, I then helped him pushed the trailer back and forth to its storage location. No thanks or acknowelegement what so ever, he just walked away in slow motion staring at his phone. I never spend my time writing reviews and I doubt anyone at UHAUL even cares, they likely have the market cornered and have no interest in their daily operations, only dollars on a spread-sheet.

Rating:

5.0

I was very pleased with the service provided by Ashley. 10 out of 10. Thank you

Rating:

1.0

No one at this location is smart or helpful!!!!!!!

Rating:

5.0

The lady who helped us is a multi tasking expert. Questions from customers, employees, all while making us a priority. Didn't catch her name, but she gets 10 stars. 👍

Rating:

5.0

.

Rating:

5.0

To be honest with you. At this time I cannot think Of anything negative. The Manager at this location is very knowledgeable, hard worker. Goes above and beyond for all his customers. For these important reasons. I highly recommend this location for all your moving needs.

Rating:

5.0

Nothing. I got good service and friendly staff.

Rating:

5.0

This location has a great Manager on staff. Brodee goes above and beyond for his customers. He’s accommodating, and really cares about his customers. We ran into a small snag from a hitch install. Brodee spent several hours locating the correct part. He’s very knowledgeable, patient, and knows how to treat a customer with respect. I highly recommend the Concord location for all your moving needs. Thank you Brodee for your help and support!

Rating:

2.0

I ordered a 20ft truck a week in advance. I arrived the morning of my move and they informed me there were no 20 ft trucks available and that they were overbooked. Nobody had attempted to contact me ahead of time to make other arrangements and I had movers meeting me to load the truck in only a couple hours. They looked at several nearby locations in an attempt to find another truck but those locations were closed well beyond when I needed the truck by so they ended up having to give me a 26 ft truck instead. What kind of booking system allows further reservations when the supplies don’t exist?! And when it does, why the hell didn’t someone contact me and let me know so I could make other arrangements?! Is nobody overseeing their reservations?! I seriously considered letting this go and not saying anything but what would have happened if they didn’t have the larger truck?! Not only was this incredibly stressful the morning of my move but I still had to pay full price for it and the situation was handled in a completely haphazard and reactionary manner that very well could have left me footing the bill for a move that never happened. Very disappointing.

Rating:

5.0

Muy buen servicio, se los recomiendo

Rating:

5.0

Brodie was such a great help throughout our entire process! Thank you! Can’t wait to rebook

Rating:

2.0

Contact person was abrupt and not very friendly. The contract was for five days and I only used two, there is no credit given for days not used and I was charged for the difference in the gas.

Rating:

4.0

The line was very long and the first vehicle they gave me was not clean and had trash in the back

Rating:

5.0

Nice trailer and good service.

Rating:

5.0

Brody was amazing!!! Seriously—great customer service is rare these days, but Brody delivers it effortlessly. From the moment I walked in, he was friendly, professional, and genuinely helpful. He took the time to explain all my options, made sure I had the right equipment, and even shared a few tips that made my move way easier than expected. You can tell he actually cares about doing a good job and helping people, not just rushing through transactions. Everything was quick, stress-free, and organized. I will definitely be a life long customer because of him! He is a major asset to the company!

Rating:

4.0

Oil or replace the padlock on the rear of the truck, fix the right turn signal and attach the dash under panel so that it's not in the way of the brake release.

Rating:

2.0

Vehicle was older with over 150,000 miles. Truck exterior was damaged, interior fairly worn. Key complaint here was cost of gas. I transported a light load which was half a truck for the 10' panel van, nothing really heavy. My total distance driven was 31 miles. I added four gallons of gas before returning the truck and was still charged for an additional 3 gallons of gas. Something is not right if a U-Haul truck is only getting 4.4 miles a gallon (31 miles/7 gallons of gas). What can be improved? Not overcharging a customer for gas or fix your fuel gauge.

Rating:

5.0

All people who helped me were very nice, friendly and professional.

Rating:

5.0

This Uhaul saved my bacon.... I originally reserved my trailer for pickup at San Mateo for a one way trip back to Reno, NV. I was staying in Walnut Creek Saturday night, drove 4 hours with traffic down Saturday afternoon and received a notification 3 hours into the drive that my reservation was cancelled and that I should reschedule my reservation... I called U-haul trying to find a solution, informed them of where I was staying and the first gentleman I got ahold of said my reservation was a "request" for a trailer. He could not find a solution. I called a second time, they person could not find a solution and said no trailers were available. I called a third time and that person said there was a trailer available in Concord, 20 minutes away from Walnut Creek. Receiving a notification the night before you are supposed to pickup a trailer or truck that it is now not available, and that you need to reschedule, is beyond stressful...

Rating:

1.0

Bad customer service

Rating:

2.0

The counter representative appeared distracted and not wanting to be there. He was in a hurry (my wife and I were the only customers there -7:15 am). The rental keys were handed to me and I was told the truck was outside. No walk-around inspection or offer to explain how truck equipment worked with the representative was offered. The inside cab of the truck was free of trash, but it was obvious the dashboard, steering wheel and seats had not been wiped down/cleaned. I have rented from the Concord center before and I was disappointed with the start of this transaction. The truck and rented equipment worked just fine. Please improve on customer service (customer engagement) and cleaning the truck cabs.

Rating:

2.0

The location had no Dollys of any type available even though I reserved one through my reservation. The vehicle also had a check engine light on.

Rating:

5.0

The lines were very long but a very nice African American took care of me while I was in line and was able to get into my rental within 15 minutes. He was a rockstar!!

Rating:

3.0

Understaffing results in long wait times to complete paperwork and get equipment. It's impossible to get equipment here in less than 45 mins.

Rating:

5.0

Front desk people are not very personable. They can try to be more “people” persons. Not rude or anything, just lacking friendly or accommodating personality.

Rating:

2.0

I always expect delays when using U-hual, but I did not expect to wait an hour for my equipment. We did all of the check-in steps on the app before showing up and still somehow we had to do it again in person. The guy helping us had way too much on his plate with propane fills and a full line of people and of course the equipment was not checked in so he had to physically go search for it in the yard. Eventually a second person came, but that did not help much as the system kept having issues on both computers. U-hual needs to support their workers and improve the software and systems they use daily.

Rating:

5.0

Outstanding experience at the U-Haul on Monument! They introduced me to their self-dispatch service, and honestly, it’s a lifesaver. I’ve now used it for both pickup and drop-off, and it made the whole process quick and easy. Even though their customer service is already great, this takes it to another level. I’ll definitely be using this method from now on. I’ll be back soon ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

When I arrived, I was greeted by Monica, who was very friendly and got the trailer off my truck so fast it was impressive. I had a quick question, and she introduced me to the manager, Brody, who was also very friendly and helpful. I wouldn’t hesitate to return to this location. Overall, it was a very pleasant experience.

Rating:

5.0

Great service for a busy Saturday morning the Brodee an his crew have it running like a well oil machine

Rating:

1.0

Customer service was really bad, when I dropped off the truck , i called the place I picked truck off to tell them were I dropped off ,truck no one was there. They had me waiting for over 30 min . So I hung up . Service at Monument is sad !

Rating:

5.0

Staff was friendly and accommodating

Rating:

4.0

Only one front desk person on a busy Saturday morning. Should at least have two. Line got pretty long. Otherwise smooth.

Rating:

5.0

This is the place where I always like to rent the vehicle s.. thanks

Rating:

5.0

The trailer was in great shape, plus it had brand new tires. Very well maintained.

Rating:

5.0

Broady at U-Haul was absolutely amazing! He went above and beyond to help us during our move and made the whole process so much easier. His professionalism, kindness, and willingness to step in wherever needed did not go unnoticed. Moving can be stressful, but Broady truly made a difference for our family. Thank you for being great—we really appreciate you!

Rating:

5.0

Keep up the amazing work every time I rent here the whole staff is on point and delivers consistently great service. I rent quite often and it’s always a smooth, professional experience.

Rating:

5.0

Good service overall. The only suggestion would be to add more staff during busy evening hours, as there were many truck returns at once. Monique and Ashlee handled the rush well despite the high volume.”

Rating:

5.0

Overall, I had a great experience. No complaints at all staff greeted me with a smile right away, even with everything going on out front. The vehicle was well maintained, clean, and had no issues throughout my rental. Appreciate the solid service.

Rating:

5.0

From the moment I arrived, the representative made me feel like a valued customer. The van I received was brand new and in excellent condition. Brodee was extremely knowledgeable about the products and provided outstanding service throughout the entire process. It’s clear why he’s in a management position he truly sets the standard for great leadership. Keep up the excellent work

Rating:

5.0

My rental experience was excellent. The truck was clean, and despite this being a very busy location, the team handled everything smoothly and professionally. It’s easy to see why they stay busy great service all around.⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Drop off was easy fast great service uhaul of concord will be my new uhaul also be back for propane thanks Monica she was very welcoming

Rating:

4.0

Couldn’t verify mileage on the truck because of a maintenance message on the display regarding tire pressure, but everything else was good otherwise.

Rating:

2.0

Bad attitude. I found the trailor ball still connected to my car after the trailor was remove d. When I rented the trailor it was put on the car. I was not charged for it. I thought it came with the trailor rental. Apparently it is an extra purchase. I did not purchase it. I called uhaul and was told to keep it. The female at the Monument uhaul had an ugly attitude

Rating:

2.0

Mobile method was terrible waste of time and slow

Rating:

1.0

Absolutely horrible experience. First off there is no cell service at this location which is no fault of yours but the representative also indicated no WiFi access. I find that strange as you all prompt for mobile check in, there is no option for guest WiFi. So I wasn’t able to redeem vehicle by myself I had to get assistance from young Gen Z kid who was EXTREMELY disrespectful and negilgent not only to me but your equipment as well.

Rating:

1.0

See above. This review is for UHaul of Concird, not U-Haul of Santa Rosa where I actually dropped off.

Rating:

2.0

Train and/or develop customer service training for the gentleman at the front desk with long wavy hair. He displayed terrible customer service. No greeting, speaking to customers snarky & you just generally get the sense that he doesn’t like his job nor wants to be there.

Rating:

5.0

Nice staff… clean vehicles… I’m a repeat customer of U-Haul. Thx again… concord staff is exceptionally friendly and easy to deal with… it’s always a great experience for me with fast check ins and fast check outs… thx again Doug

Rating:

5.0

The kid with the long hair should be more customer friendly and helpful and the assistant manager needs to learn how to talk to people she was extremely unhelpful and unprofessional.

Rating:

2.0

The young man behind the counter at the Concord location should not be in customer service position since he obviously doesn’t know what that means. The engine light in the truck was on.

Rating:

5.0

5 star all around vehicle was nice and clean drove great the rep who help me was top tier

Rating:

5.0

The service was amazing! I really appreciated how understanding the staff was—it’s clear they genuinely love what they do. My move ended up taking longer than expected, but they reassured me it was no problem and were more than willing to help me extend my drop-off time. Thank you all for the excellent experience—I’ll definitely be back!

Rating:

5.0

Already referred to a friend who has a catering business thank you all

Rating:

5.0

Great

Rating:

5.0

We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.

Rating:

5.0

Very happy about UBx service

Rating:

1.0

I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn’t know his job. Anyway, we were really inconvenienced and irritated.

Rating:

5.0

Sara was great! Friendly, energetic, caring.

Rating:

3.0

Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.

Rating:

5.0

Very good service

Rating:

5.0

Awesome.

Rating:

5.0

Uhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.