Customer Reviews for U-Haul of Milpitas

5944 reviews

2395 Oakland Rd   San Jose, CA 95131
(@ Montague Expwy)

(408) 943-9191

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(408) 943-9191

2395 Oakland Rd
San Jose, CA 95131
(@ Montague Expwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Cheng H. 
Rating:
4.0

Doing good job

Lydia W. 
Rating:
5.0

Customer did not leave a comment.

Gabriel V. 
Rating:
1.0

I checked out on the app and was charged for two rental periods.

Jason C. 
Rating:
1.0

Customer did not leave a comment.

Aswin S. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO V. 
Rating:
5.0

fast and easy drop off. Billed as expected

Joel H. 
Rating:
5.0

Great location. Very helpful when located near homes.

Terrin A. 
Rating:
5.0

Keep up the excellent customer service, fast, and simple.

Carvelito A. 
Rating:
5.0

Excellent Customer Service

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Manal Kumar S. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Kateryna T. 
Rating:
4.0

Customer did not leave a comment.

Gregory T. 
Rating:
1.0

I put gas for 5+ gallons after I use only 75 miles. Later uhaul charges me another 5 gallons $30 more.

Sung C. 
Rating:
2.0

I had to wait in line forever before somebody would help me. I saw two people coming in and out and thought since they worked at U-Haul they could see there was a line and be more accommodating but that did not happen.

Karla C. 
Rating:
5.0

Customer did not leave a comment.

Loan H. 
Rating:
3.0

Customer did not leave a comment.

Jaakko J. 
Rating:
1.0

Customer did not leave a comment.

Hardip S. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
4.0

The starting mileage reading was wrong which made me paid one more mile cost. It was a small amount that I didn't ask for the correction. Hopefully I won't encounter the same situation next time.

Roger H. 
Rating:
1.0

The gas was only half full when I got the truck. And the lady at the counter marked it as a full tank. I hardly drove 10 miles and I saw that it was already half, I filled up a couple of gallons. It is not fair. Not even sure if they had filled the tank.

SRIHITA R. 
Rating:
4.0

The equipment was not clean at all

MITESH S. 
Rating:
5.0

Customer did not leave a comment.

Aurelio P. 
Rating:
4.0

The digital check in was terrible, waisted 30 mins for verification . Please let people know they need their passport or other items to checking. Why would I have this information with me to pick up the truck?

Jelyssa C. 
Rating:
3.0

There needs to be more then one attendant available for the register at ALL times. One for people that have an exciting reservation and another for people without a reservation. Process was very very slow and I already had a reservation. Overall it was friendly and good, just slow.

Roberto D. 
Rating:
4.0

Customer did not leave a comment.

ROHITH N. 
Rating:
5.0

Customer did not leave a comment.

Jenely L. 
Rating:
5.0

Customer did not leave a comment.

VENKATASAIKARTHI G. 
Rating:
5.0

I've always had excellent service at this location (Milpitas, Montegue and Oakland) in the 9 years that I've lived here.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

Sudeep Reddy D. 
Rating:
5.0

Everyone was great!

Terrence K. 
Rating:
5.0

Customer did not leave a comment.

NAVEEN T. 
Rating:
5.0

Customer did not leave a comment.

Divyesh S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

william H. 
Rating:
5.0

N/A

JESSE M. 
Rating:
5.0

Inside windows can be cleaner.

Jeffery D. 
Rating:
5.0

Customer did not leave a comment.

Christina D. 
Rating:
5.0

All staff were very professional and thorough. It seemed you were understaffed though because of the lengthy wait. But overall it went very well. I w I uld definitely choose this location again.

CORNELL G. 
Rating:
4.0

Customer did not leave a comment.

HYUN H. 
Rating:
3.0

Not following Covid protocols was very disappointing.

DAVID F. 
Rating:
4.0

The staff are always so helpful.

Virginia V. 
Rating:
3.0

Customer did not leave a comment.

Vannesa H. 
Rating:
5.0

Customer did not leave a comment.

SAAHIL K. 
Rating:
3.0

Customer did not leave a comment.

KIANBOON H. 
Rating:
5.0

no comment

Ariel L. 
Rating:
5.0

Great customer service

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Matthew V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
4.0

Nothing at the moment. They are doing a great job.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Jaime O. 
Rating:
3.0

More personnel to help out customers. There was a long line of customers.

Shantha P. 
Rating:
5.0

Customer did not leave a comment.

Gabriel V. 
Rating:
1.0

Cannot return after hours

liyu Z. 
Rating:
4.0

Customer did not leave a comment.

SOHALKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

john V. 
Rating:
5.0

Customer did not leave a comment.

Wing C. 
Rating:
5.0

Customer did not leave a comment.

MUNISH G. 
Rating:
2.0

The morning I got the van went well untill I called in the afternoon because I was told to just call to let them know if I was going to be later than my turn in time. I got a attitude because the person on the phone said there was a extra charge which I was never told. And then when i go turn the van in the guy there asked me if I tampered with odometer. Next time I'll just go somewhere else.

Luis S. 
Rating:
5.0

Customer did not leave a comment.

Matthew V. 
Rating:
4.0

I'm sorry I didn't catch the name of the gentlemen that checked me in but he was very attentive, friendly, helpful and he wore his mask which is great appreciated these days.

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
4.0

U-Haul worker was treating Customer good customer service

QUANG L. 
Rating:
5.0

Customer did not leave a comment.

Conrad S. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

raul F. 
Rating:
5.0

Customer did not leave a comment.

Nilay C. 
Rating:
1.0

Worker at the front desk has an attitude and didn't care to check the truck for other material I ordered with the rental truck. Luckily I got out of the truck and checked inside prior to pulling out of the location. People who does not care about the customers should not be working in the office.

Bernard S. 
Rating:
5.0

Customer did not leave a comment.

Praveen Kumar J. 
Rating:
4.0

Customer did not leave a comment.

Orson C. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
4.0

Excellent customer service. Just excellent experience. Would recommend to anyone. Equipment was in El excellent condition.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Nikhil S. 
Rating:
5.0

Everything went great for my cargo van rental.

DOUGLAS R. 
Rating:
4.0

Customer did not leave a comment.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

You are excellent 👍

NAM N. 
Rating:
5.0

Customer did not leave a comment.

Thomas Y. 
Rating:
4.0

Customer did not leave a comment.

Ko Jen T. 
Rating:
4.0

Customer did not leave a comment.

xufeng L. 
Rating:
5.0

Customer did not leave a comment.

Divinagracia B. 
Rating:
2.0

The truck I had was very unsafe The front end Of the truck was very wobbly when I hit a little bump the front end needs to be looked at I don't go over 40 on the freeway I called and complain to customer service line because I couldn't get a hold of anyone at the store

STEVE R. 
Rating:
5.0

Overall good experience. Although it would be better to provide instructions of after hours return. In order to do after hours return on your phone, you need to be at the location. You can't fill out return anywhere else.

Nikita P. 
Rating:
5.0

Company charges fix rent and per mile charges.This is high .I think it should be reduced.Overall everything is good.Your service and staff is very good and nice.Thanks .

ROOP P. 
Rating:
5.0

Customer did not leave a comment.

ARUN K. 
Rating:
4.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

Allen L. 
Rating:
3.0

Customer did not leave a comment.

DOREENA H. 
Rating:
5.0

Customer did not leave a comment.

ROSALIE D. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Vivian Y. 
Rating:
5.0

Customer did not leave a comment.

Marcos D. 
Rating:
3.0

Customer did not leave a comment.

IQBAL D. 
Rating:
5.0

Customer did not leave a comment.

Meng Z. 
Rating:
5.0

Very honest customer service

JORGE A. 
Rating:
5.0

Customer did not leave a comment.

JIANSHENG W. 
Rating:
4.0

The trailer hitch was loose. I was lucky that it didn't disconnect from my car. This is the first time I've experienced this, but it seems some additional training is needed

David T. 
No reviews have been submitted for this location.

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