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Charles FCustomer Reviews for U-Haul of North Hollywood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have more people like Eric working and his co-worker. Eric was kind and understanding of my needs. He respected me as an older client and made me feel appreciated. He was extremely professional, yet caring all wrapped into one. He’s a 100% rating in my book.
VERONICA BFairelynn is the epitome of customer service. Don't let her go!
Lura VIt’s too expensive. You should lower your per mileage rate. And you should absolutely not let sales people take photos of your customers. This invasion of privacy is inappropriate, and people should be able to opt out if they don’t feel comfortable with that. Won’t be using U-Haul ever again.
Amy HPerfect customer service and very clean car
LILIT KService was great at this location. Pick up and drop off was easy and fast.
Jaime ROnly issue: the gas tank was completely empty! So I had to buy gas before I went anywhere at all. I was given a discount, which is good, but it was a surprise and inconvenience. There should always be at least a quarter tank in there before renting, yes?
Mark HVery help full
Alberto HTerrific!
Heiko DThe vehicle was functional overall, but the gear shift (drive/park) was quite difficult to operate. Also, the lack of a rearview camera is a major downside for such a large vehicle — it was definitely noticeable. Without helpers, parking in tight spaces would have been very challenging. Overall, everything else was okay.
Roman G👌🏻Exselent
GARNIK NGreat service and good trucks.
MARTIN CI am a returning customer at this location because the staff are excellent. Thank you!
KRISTEN PMy son and I literally had to wait 45 minutes to rent a truck. Customer ahead of us had issues with the charges. After the resolution, he proceeded to wanting to return couple of rolls of tape which he had purchased and paid cash and he had no receipt for it. It took the clerk over 30 minutes trying to figure out how to locate the transaction and process the refund with several calls made to his supervisor. He was the only clerk on duty with 4 angry customers waiting in line. The clerk should be knowledgeable about every aspect of customer service if he is left alone.
vahik hI was charged a $25 cleaning fee I was no told about it. And the truck was not clean had a lot of dust in the interior. Totally disappointed. Just used the van for 3 hrs.
Jose DEverything was fine considering the circumstances that the system was down on the day that I picked up the truck, but you should never rent a truck out that has less than a quarter tank of gas in it. I think I pulled outnof your lot with the tank 3/16 full. The fact that I had to get gas before I could actually start using the truck and wasting mileage is not right for the renter who is just needing to start getting the job done. I shouldn't have to worry about gas within a few miles of pulling out of the U-haul lot. This is my only issue with the rental of the truck.
Michael AIt is 5 star service. The team there, headed by Fairelynn, is friendly and very accomodating and service oriented. The equipment is clean and well maintained. I already recommend this location to others.
PATRICIA FCustomer service was excellent!!! 5 star service
Dionza BGreat customer service!
Amy GTruck breaks were terrible, I almost crash because breaks were bad.
Julian SGet rid of the atrocious call center, and allow customers to call a location directly.
Derek APaid for blankets but they were not included. Wasted my time going to another location
EDWARD Gfriendly staff member
Vartan YFairelynn is always really helpful and friendly. A+ service
Daniel AFairs Lynn is the absolute best !!!
ANDREA VThe two fellas that were working were kind enough to help hitch my trailer and keep it on their lot even though they mostly deal with Bans and Trucks. Really good dudes. Thank you!
Howard JSmall location and a little hard to pull into with very little parking
CHRISTINE CNot having inventory during day.
EVELYN RGreat experience. Thanks!
CYNTHIA EThe door to the gas spout had been completely ripped off. It was totally exposed. The reps assured me they were aware of the damage. I was told not to worry about it.
VERONICA BI was given 2 different vehicles with NO GAS. please contact me regarding this and th extreme inconvenience
DEREK BMy total experience was a disaster I tried too book a car after waiting 10 minutes on calls the found a car i went there and all of the sudden they couldn’t find the key so again i tried to call after 20 minutes the found another car so ive charged two times And one more thing i thought my distance is 35 miles so they charged me 35 miles but when i have done my job i realized that my total commute was 25 miles but they didn’t refund me This was my first experience
Mohammad AGood
JOSE PIt would be helpful if the back of the van did not have windows.
CLARK BONE OF THE BEST UHAUL CUTOMER SERVICE IVE HAD OVER the LAST 10 YRS ! HIGHLY RECOMMENDED ! MGR WAS A+++++++++++++++++++++ !! GLAD I FOUND THIS LOCATION !! THX !
VINCENT LSuperb Manager provided excellent customer service!!
Deborah LThanks for good and amazing service! Clean truck, amazing staff !!
ILIA OWhen I returned my vehicle, the clerk took the keys from my hand but did not say a single word, and walked away. I followed the clerk for a few feet, then he looked at me and told me "you can leave". Horrible customer service by that clerk.
GEVORK ACustomer service here is great. Good equipment and always good to go. I love this place. I recommend this U-Haul!
CELSO CThe best 👌
VAHAGN REric was very personable and was very easy to work with. He was very accommodating and made sure that I had a great experience renting with U-Haul.
ANTHONY MHire people that are more professional and helpful and won't lie to customers. The lady working there is unprofessional and rude.
Edgar Bit was fast and easy to rent. the staff was very helpful and friendly. kudos!!!
MARIACLEOFE IThe first truck I was given: 1) The engine squealled loudy like the engine didn't have enough oil and the tow/haul button could not be turned off. Below I left the site, I ask for a better truck, I was given another truck. 2) The second trust had the oil lamp show up after I filled it with gas. The lamp went off after maybe 4 minutes. It did not come back on again.
STEVEN NLa unidad la encontré limpia, pero con todo respeto al estar cargando mis cosas me percate que olía muy fuerte a orines... tuve que lavar la defensa de atras del camión muy bien.. el camión lo ocupo para llevar mis cosas al mercado de pulgas y obviamente el camión esta estacionado durante la venta y ese olor no es bueno para la clientela. Mil disculpas pero creo que deben de revisar eso
CRISANTO CI recommend that Ford make the little door covering the gas intake be made of metal instead of plastic. This location has problems with gas being siphoned and that door was broken from being pried open. Otherwise great van!
MONIQUE HStaff here are top notch!
BREEANNA EThe A-Team
mark rFairelynn was great. Super easy.
JAY RFairlynn (i think that’s her name) runs that place like the navy. i have rented from same location and both times it was her working hard and efficient and very friendly. give her a raise
DYLAN CStore manager was great & friendly!
Jeanette GExcellent customer service representative- helped me select needed size, very helpful and positive!
ANGELA EThank you!! Customer service was fantastic!
DANIELLE BFast, very friendly staff and accommodating. Nothing to improve. Always a pleasure
KEITH WWe rented twice in one week and had the same counter person. Farelynn is amazing. Her customer service sales are amazing and because of her, I will use you again and recommend your uhaul center to everyone.
NICHOLAS KMy favorite location. Won’t go anywhere else. Friendly staff and seamless experience every time—very consistent! I find using the app to be cumbersome and prefer pickup at the desk bc staff are efficient.
KRISTEN P