Customer Reviews for U-Haul of Old Town Torrance

Rating:

4.0

all's good

Rating:

5.0

Outstanding service 👍

Rating:

3.0

My overall experience was excellent until I rec’d my bill. I pd $621 for a one-way drive from LA to Marina Ca. I returned the car with an extra 1/4 tank of gas (~$20) and made sure the inside was cleaned up. I then rec’d an additional charge of $43 because it was 1.5 hrs late in returning it. I didn’t even mention that when I picked it up I had to wait since they had to remove a lock in the back of the truck. I contacted the manager at the western/Carson branch in Torrance ca and they refused to make any adjustment in my case. This was a 10’ ft truck which is usually $19/day. This is a terrible policy with no flexibility with good paying customers.

Rating:

5.0

I always recommend this particular location.

Rating:

4.0

I hope my next rental will be less work.

Rating:

5.0

You guys need to put gas on these trucks customers don’t need to fill up their trucks

Rating:

5.0

Make sure your computer server always running for the benefit of your customers and more importantly, your staff.

Rating:

5.0

Everything was great thanks so much

Rating:

1.0

They didn’t hook up the trailer rental properly and cause bodily injury to someone in on coming traffic when trailer disengaged 300yrds from the u-haul store. Them deny and lie about responsibility!

Rating:

5.0

These people are very nice and absolute professionals.

Rating:

1.0

I was overcharged for a truck that had a broken sideview mirror. I called multiple times and did get a hold of someone, who told me I had to wait for their manager to call back. Their manager never called back despite multiple follow ups. I am still waiting for the refund that was promised me. I am extremely disappointed.

Rating:

5.0

Excelente

Rating:

3.0

When I brought truck back the tendant was rude a rushy stating he would email receipt. He checked me out an hour later and changed gas when I brought it back more than the quarter tank I left with. Bad exit service.

Rating:

4.0

You are doing well now with at least two people in office at all times

Rating:

5.0

No changes needed, the guy who helped me check out the equipment was professional and very helpful in recommending an upgrade in the equipment I was intending to rent.

Rating:

5.0

Nothing comes to mind. Easy check and out process and very helpful and friendly people.

Rating:

2.0

Staff not very helpful or friendly

Rating:

5.0

Outstanding customer service. Very friendly, helpful and professional staff. Will return here for future services.

Rating:

2.0

Is only one person. Attended. On front desk. I was waiting for long time.

Rating:

5.0

Rented truck in Gardena and had the worst experience ever. You guys are top notch and the guy I delt with was a great guy !!!!

Rating:

5.0

I thought everything went very well. No complaints!

Rating:

5.0

I needed two more hours and was charged a new 24 hrs rental fee. I wasn't told that there was an extra fee for another hour

Rating:

2.0

They triple charged me. The truck was dirty. They did not answer the phone, it went to a call center. The trucks side view mirror was loose and did not stay in place. I don’t think I will use them again. If I have to rent a truck again, it will not be at that location.

Rating:

5.0

Counter staff very friendly and helpful

Rating:

5.0

Pickup and Auto Transport were hooked up and ready to go at set time per reservation, Thank You

Rating:

5.0

Don’t improve anything. I deal with east la U-Haul and they are severely undertaffed and mangager is rude. This location was super friendly and I would go out of my way to continue to do business with them.

Rating:

3.0

Guy who was hooking the trailer is very rude and unprofessional.

Rating:

5.0

Thanks

Rating:

1.0

Salesmen should be more forthcoming and less misleading

Rating:

4.0

Thank you for your suppot！

Rating:

3.0

Explain fuel gauge amount. I picked up the Ram Pro Master cargo van and learned too late that the fuel was at half full when I picked it up. I spent $123.00 to completely fill the tank, only to learn that Uhaul does not reimburse over fueling. That's $60.00 that I lost unnecessarily because no one explained anything

Rating:

5.0

I have no comments or suggestions

Rating:

5.0

Chris and coworker were amazing helping me with my tow dolly They were very professional and assisted me in every possible way and I appreciate you

Rating:

5.0

Nothing

Rating:

5.0

High quality of customer service

Rating:

5.0

Very professional…will continue to use this facility when I am in town moving etc…

Rating:

5.0

Devin was incredibly helpful, checkout and return was smooth and easy.

Rating:

5.0

What's easy and convenient drop off nice employees friendly

Rating:

4.0

Using the app to pick up and drop off the truck made it super easy

Rating:

5.0

Good service

Rating:

2.0

We rented a 10' truck for a local Costco pickup. We made our purchase and grabbed a couple of Costco's guys to help us load the truck. But... there was a padlock on the back of the truck. I called our neighborhood U-Haul location, but they didn't answer. The main number answered and tried to reach my local U-Haul, but again, no answer. I was transferred to another person who also tried the local store. Fortunately, she was able to find the combination for the lock. 20 minute delay. I reported the problem when we returned the truck (it also had a burned out headlight). They told us that homeless people sometimes sleep in the trucks, so they padlock them, but apparently forgot to remove it when rented. It wasn't a horrible transaction, but it really added to my already crappy day.

Rating:

5.0

Excellent customer service both on pick up and drop off

Rating:

5.0

Everything was excellent

Rating:

4.0

Keep up the good work!

Rating:

2.0

I was told that I wouldnt be charged extra for being 45min late but was charged anyways no need to lie.

Rating:

5.0

Excellent customer service, thank you

Rating:

5.0

Everything was great

Rating:

2.0

The trailer was filthy, with hay and straw piled up in every corner, so I had to clean it before loading my things to avoid getting everything dirty. It was a very unpleasant experience.

Rating:

2.0

Multiple billing errors, overcharged and it is a hassle to get it corrected

Rating:

5.0

Still had gravel debris in bed, lift gate was extremely difficult to lift - need lubricant? Had fresh tires which is most important!

Rating:

4.0

Weeks for me! Good deal

Rating:

5.0

When the morning manager Mike checked in my truck, it was a one day rental and he billed me for over and close to 5000 miles and my bill was $3300. Luckily I checked my receipts. I called and complained and he said he just made the mistake and move the decimal point over one and rolled the wrong number. Not checking to see if it was correct and he submitted it. He got processed through my bank as pending luckily I was able to call the bank and let them know what’s going on and the charges are getting reversed, but it’s ridiculous that I would have to do that. I told him that Jeff the manager would not make this mistake and that he needs to take his time and not rush the job especially when you checked in my truck at 5:30 in the morning this is freaking ridiculous. Other than that everything went well.

Rating:

5.0

The whole experience was great from staty to finish. I truly appreciate the service that I received

Rating:

1.0

Car window door was so dirty No parking for customer

Rating:

5.0

the trailer waaaaaas in good condition, but trash in it a cigarette box and papers left in it, i did return the trailer the same day but the person working there didnt return the trailer on paper till the next day i was there at around 400pm. the next day i get a call from the location that when am i going to return the trailer when it was already there. ? i even tried to store the trailer before anyone came out of the office, the worker stop me telling me its a maintanence problem. there to do that?

Rating:

4.0

Good

Rating:

2.0

well for one the staff are slow to respond; they are not looking at the trucks close enough and expect you! to make sure they did their job cleaning and making sure the dollies are locked down , almost got charged for that and was pretty upset at their incompetence, however not all bad i do rent what i expect to rent so, they lack some curtesy and respectful response. I would still use them but this time around i didn't really like my experience, I've rented from them 4 or 5 times already. Ive seen them upset customers and do nothing to remedy the situation.

Rating:

5.0

Nothing at this time

Rating:

5.0

Excelent workers in place but customer service by phone is the worst i have in my life charme doble bother me about the trailer all days supposed i dont pay and y pay cash and the sistem charme doble

Rating:

3.0

We had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.