Customer Reviews for U-Haul of Old Town Torrance

4,218 reviews

21707 S Western Av   Torrance, CA 90501

(310) 533-7037

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(310) 533-7037

21707 S Western Av
Torrance, CA 90501

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Roberta V. 
Rating:
5.0

The return process was very easy and quick - didn't even have to go into the facility. The lady who checked us in was super friendly and nice.I wish I would have gotten her name, she deserves a shout out for being so pleasant to work with.

scott M. 
Rating:
5.0

Customer did not leave a comment.

christina C. 
Rating:
1.0

Poor customer service. Rude employee. Yesenia is very arrogant and disripecfull.

Adriana M. 
Rating:
4.0

Customer did not leave a comment.

paulo M. 
Rating:
5.0

Customer did not leave a comment.

DEVEN R. 
Rating:
5.0

very excellent service very friendly that is important excellent customer service I have no complaints I love the good service thank you

Roberto C. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Customer did not leave a comment.

JEAN C. 
Rating:
5.0

Customer did not leave a comment.

Jacob L. 
Rating:
5.0

Customer did not leave a comment.

Carolina G. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

darel K. 
Rating:
5.0

Fast service, with knowledgeable agent. Really built my confidence in my handling my predicament.

Jerry L. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Was pleased with my experience. Didn't see anything that needed to be changed

Denise K. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
3.0

More staff to service customers. I had to wait in a long line even though I was there at my designated pick up time.

Diane H. 
Rating:
5.0

Everything works properly. Very kind

gabriel O. 
Rating:
5.0

Customer did not leave a comment.

JEAN C. 
Rating:
4.0

I left a pair of keys in the rental that were found, but I was not notified. I went back to ask a couple hours later. Would have saved some searching around my home had I been given a courtesy call. Thanks

Derrien M. 
Rating:
5.0

Staff goes way out the way to assure quality service and all are hard workers

Tricia T. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Definitely recommend

raffelle R. 
Rating:
4.0

Customer did not leave a comment.

Kwang J. 
Rating:
5.0

Overall a good experience

ilene S. 
Rating:
3.0

The agent at the center was partially rude and watching TikTok while helping me.

Marlow L. 
Rating:
5.0

Customer did not leave a comment.

Sean J. 
Rating:
1.0

Terrible disgruntle employees...

Joseph R. 
Rating:
1.0

You cahrge me 18 miles and I only did 6

MARCO D. 
Rating:
5.0

Do nothing. Everything there was in great order. Clean facility and professional and friendly staff. It was a great experience to get in and out with a smooth transition. Returning of the vehicle was a smooth close out as well.

Marcellus B. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

The staff at this location are hard workers and I appreciate their effort of making my experience here every week a pleasant. Appreciate even more how hard they work but still are professional. Thank you everyone here they all get 10 from me

Tricia T. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Courteous and prompt service. I am not sure she told me to replenish the gasoline. $50.00 became $95.00🙁

patricia L. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
2.0

You have one rate of $0.73/M and then you charge $89.00/day claiming if driven over a 100Miles. that is not shown in my contract. how can this happen? I use regularly Budget truck rentals and they charge us $0.21/mile for what ever mile we use. you're ripping customer for what you sign on a contract and what you charge after we return the truck. this is improper and need to look into.

ABDULRAZAK F. 
Rating:
5.0

Customer did not leave a comment.

Jamshed S. 
Rating:
1.0

I checked Credit Card statement and found that they overcharged around $50. I won't ignore it.

Shinya S. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

JEAN C. 
Rating:
5.0

Customer did not leave a comment.

Oscar P. 
Rating:
5.0

Great customer service!

Paula L. 
Rating:
5.0

Customer did not leave a comment.

Felix A. 
Rating:
4.0

Customer did not leave a comment.

george M. 
Rating:
5.0

Get more help on Sunday's ! I arrived a little after 9:00 AM for my reservation & there was only one person to help the 6 to 7 people standing in line ?

WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

Babylyn V. 
Rating:
5.0

Customer did not leave a comment.

Peter V. 
Rating:
4.0

Nice and Helpful Staff

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Customer did not leave a comment.

kirk S. 
Rating:
5.0

Excellent service. Thank you.

Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

SACHIO O. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
2.0

The team in the late morning was either severely understaffed or just extremely slow. I counted three employees at around11:00 a.m. all three were outside doing one thing or another and no one was inside helping the three customers

Vincent C. 
Rating:
5.0

One of the better Uhaul places I been to I recommend this location!

Robert M. 
Rating:
5.0

Customer service was exceptional

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Trenon J. 
Rating:
5.0

Customer did not leave a comment.

JEAN C. 
Rating:
3.0

Customer did not leave a comment.

richard H. 
Rating:
5.0

Very friendly and helpful staff. Thanks

Joseph D. 
Rating:
5.0

Job well Done

LAZARO H. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Customer did not leave a comment.

Shiena A. 
Rating:
5.0

Customer did not leave a comment.

Selena D. 
Rating:
5.0

Customer did not leave a comment.

CAMILO B. 
Rating:
3.0

Back up cameras. :)

Bryan L. 
Rating:
5.0

None.

KYUNGMO H. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
4.0

Provide parking for customers.

Jeron M. 
Rating:
5.0

Customer did not leave a comment.

Juan E. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

I returned the truck with 1/8 of a tank more gas in it than when I picked it up, and was surprised to learn no credit could be given for the overfill. That was the only negative. Other than that, everything was great .

Philip P. 
Rating:
4.0

Drop off on Monday morning took a while. Only one person was working in the office and one in the lot.

David C. 
Rating:
5.0

Everything was great very great customer service your employees there especially the young female that works at the counter is very very nice 100% customer service🙌🏻💜

MARTHA M. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Awesome

AHMED H. 
Rating:
4.0

Customer did not leave a comment.

Daylon B. 
Rating:
5.0

Customer did not leave a comment.

BOB I. 
Rating:
5.0

What you did for me

VICKY A. 
Rating:
3.0

Need to fix Online service for checking in & out vehicles! Train employees to know how to assist with online services. So lines wouldn't be out the doors! Cargo van I rented was clean but NO GAS AND SMELLED LIKE WEED!

Denise T. 
Rating:
5.0

Customer did not leave a comment.

Atsuyuki M. 
Rating:
5.0

Customer did not leave a comment.

Samuel T. 
Rating:
4.0

Customer did not leave a comment.

Kellie C. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
3.0

Better drop off area. Very congested. Not easy to return vehicle. More personnel available

Alan K. 
Rating:
5.0

Customer did not leave a comment.

Monica H. 
Rating:
5.0

Customer did not leave a comment.

Harunur R. 
Rating:
5.0

Only thing I might recommend to improve for next customers is have a few more people handy for desk duty in the afternoon/busier times, as it appeared to get to quite a line after a while.

Nathan S. 
Rating:
5.0

Great customer aervice from walking in to check in until walking out after dropping off rental. Great employees at this location U-haul!

rico A. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Sheila K. 
Rating:
5.0

Customer did not leave a comment.

Cary C. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

The lady who attach the trailer to my truck is really professional and she checks every detail and safety checks. The best 👍

Jose D. 
Rating:
5.0

Customer did not leave a comment.

LORETTA W. 
Rating:
4.0

Truck wasn't at this location.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

MARIE A. 
Rating:
3.0

We had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.

ROLAND AND JOYCE C.  |  Overall Experience 
Rating:
3.0

The facility was clean. The staff was not able to help me with what I needed.

kendra l.  |  Overall Experience 
No reviews have been submitted for this location.

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