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Martin VCustomer Reviews for U-Haul of Old Town Torrance
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be more transparent about the fees, I didn’t know about the “rental fee”.
juan aGreat customer service
Marvin SWish had adaptor to charge phone also navigation. Overall good
Anthony WGreat and friendly service
Karen Jgood
Billy LEverything was perfect guys do great job
STEPAN MExcelente servicio
Edwin TSmooth transaction. Nice people.
Steven JThe original pick up location was 14206 S Van Ness Ave. They wasted an 1.5 hours of my time with faulty equipment and I had to go to the above listed location to get a working unit. Devin in Torrance was great and got me in and out to mitigate the time wasted by the other facility. Also I was not issued any credit for the original equipment not being ready by the time of the appointment under your "equipment ready guarantee". Disappointing to say the least.
Michael AVery good customer service
Mary HThe service was the best I have ever experienced with Uhaul. The fastest and friendliest picking up and dropping off.
Ronald EExcellent customer service.
GARY NGreat staff, friendly and helpful.. even during the morning rush..
Scott GIsaiah was awesome and Micheal as well thank you guys
MARVIN fAlways there when I need em!
Mitch NWe waited 1/2 hour to rent our truck however they upgraded us, so it was a win win. However, the extra charge for the mileage overage, was not noted at the time of the reservation. Was charged for the extra mileage, was told I would get a refund, for that extra charge, I had to call back to get that refund 2 weeks later. It was refunded however, that was at least 3 hours of my time that I will not get back.
Rhonda BThanks!
Steven JThere is no parking on site. The warning signs for the air gap, tire and engine oil remain on the entire time. The rep told me to park off site at Ralph which is quite far.
Sarah TOutstanding location and professional staff👍
Glen FYes the lady at the rental counter I believe her name was Andrea she was excellent she helped me through the process and I want to thank her very much. Also when I first pulled up I want to say that Mr Hilton help me out great let me look at the trucks let me roll up the doors and see how big they were and I want to thank him very much for that assistance and on my key decision on what vehicle I wanted to rent. Thank you U-Haul International years ago I used to work for a Ryder truck rental when they were competition with U-Haul before they strictly went commercial rental. Thank you U-Haul International.
George RI wanted to make sure Isiah was recognized for their hard work and calmness under pressure. He was working alone this morning with a huge line, and handled it all amazingly well, and without ever losing their cool. Give Isiah a raise, he deserves it. -
Reepak Lall's good
jean bOutstanding service 👍
Glen FMy overall experience was excellent until I rec’d my bill. I pd $621 for a one-way drive from LA to Marina Ca. I returned the car with an extra 1/4 tank of gas (~$20) and made sure the inside was cleaned up. I then rec’d an additional charge of $43 because it was 1.5 hrs late in returning it. I didn’t even mention that when I picked it up I had to wait since they had to remove a lock in the back of the truck. I contacted the manager at the western/Carson branch in Torrance ca and they refused to make any adjustment in my case. This was a 10’ ft truck which is usually $19/day. This is a terrible policy with no flexibility with good paying customers.
Simeon GI always recommend this particular location.
EDWARD EI hope my next rental will be less work.
Tracy CYou guys need to put gas on these trucks customers don’t need to fill up their trucks
eugene hMake sure your computer server always running for the benefit of your customers and more importantly, your staff.
McCarthy NEverything was great thanks so much
Emma FThey didn’t hook up the trailer rental properly and cause bodily injury to someone in on coming traffic when trailer disengaged 300yrds from the u-haul store. Them deny and lie about responsibility!
Shaun CThese people are very nice and absolute professionals.
MICHEL SI was overcharged for a truck that had a broken sideview mirror. I called multiple times and did get a hold of someone, who told me I had to wait for their manager to call back. Their manager never called back despite multiple follow ups. I am still waiting for the refund that was promised me. I am extremely disappointed.
isabella vExcelente
Juan FWhen I brought truck back the tendant was rude a rushy stating he would email receipt. He checked me out an hour later and changed gas when I brought it back more than the quarter tank I left with. Bad exit service.
Andrea DYou are doing well now with at least two people in office at all times
Per ENo changes needed, the guy who helped me check out the equipment was professional and very helpful in recommending an upgrade in the equipment I was intending to rent.
Jason LNothing comes to mind. Easy check and out process and very helpful and friendly people.
John WStaff not very helpful or friendly
Judd MOutstanding customer service. Very friendly, helpful and professional staff. Will return here for future services.
MAUREEN OIs only one person. Attended. On front desk. I was waiting for long time.
MARLON CRented truck in Gardena and had the worst experience ever. You guys are top notch and the guy I delt with was a great guy !!!!
CHRISTOPHER HI thought everything went very well. No complaints!
Suzanne CI needed two more hours and was charged a new 24 hrs rental fee. I wasn't told that there was an extra fee for another hour
Roy AThey triple charged me. The truck was dirty. They did not answer the phone, it went to a call center. The trucks side view mirror was loose and did not stay in place. I don’t think I will use them again. If I have to rent a truck again, it will not be at that location.
Victoria fCounter staff very friendly and helpful
Rod LPickup and Auto Transport were hooked up and ready to go at set time per reservation, Thank You
Augustine EWe had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.
ROLAND A | Overall ExperienceThe facility was clean. The staff was not able to help me with what I needed.
kendra l | Overall Experience