Customer Reviews for U-Haul of Old Town Torrance

Rating:

5.0

Excellent customer service.

Rating:

4.0

Great staff, friendly and helpful.. even during the morning rush..

Rating:

5.0

Isaiah was awesome and Micheal as well thank you guys

Rating:

5.0

Always there when I need em!

Rating:

3.0

We waited 1/2 hour to rent our truck however they upgraded us, so it was a win win. However, the extra charge for the mileage overage, was not noted at the time of the reservation. Was charged for the extra mileage, was told I would get a refund, for that extra charge, I had to call back to get that refund 2 weeks later. It was refunded however, that was at least 3 hours of my time that I will not get back.

Rating:

5.0

Thanks!

Rating:

3.0

There is no parking on site. The warning signs for the air gap, tire and engine oil remain on the entire time. The rep told me to park off site at Ralph which is quite far.

Rating:

5.0

Outstanding location and professional staff👍

Rating:

5.0

Yes the lady at the rental counter I believe her name was Andrea she was excellent she helped me through the process and I want to thank her very much. Also when I first pulled up I want to say that Mr Hilton help me out great let me look at the trucks let me roll up the doors and see how big they were and I want to thank him very much for that assistance and on my key decision on what vehicle I wanted to rent. Thank you U-Haul International years ago I used to work for a Ryder truck rental when they were competition with U-Haul before they strictly went commercial rental. Thank you U-Haul International.

Rating:

5.0

I wanted to make sure Isiah was recognized for their hard work and calmness under pressure. He was working alone this morning with a huge line, and handled it all amazingly well, and without ever losing their cool. Give Isiah a raise, he deserves it. -

Rating:

4.0

all's good

Rating:

5.0

Outstanding service 👍

Rating:

3.0

My overall experience was excellent until I rec’d my bill. I pd $621 for a one-way drive from LA to Marina Ca. I returned the car with an extra 1/4 tank of gas (~$20) and made sure the inside was cleaned up. I then rec’d an additional charge of $43 because it was 1.5 hrs late in returning it. I didn’t even mention that when I picked it up I had to wait since they had to remove a lock in the back of the truck. I contacted the manager at the western/Carson branch in Torrance ca and they refused to make any adjustment in my case. This was a 10’ ft truck which is usually $19/day. This is a terrible policy with no flexibility with good paying customers.

Rating:

5.0

I always recommend this particular location.

Rating:

4.0

I hope my next rental will be less work.

Rating:

5.0

You guys need to put gas on these trucks customers don’t need to fill up their trucks

Rating:

5.0

Make sure your computer server always running for the benefit of your customers and more importantly, your staff.

Rating:

5.0

Everything was great thanks so much

Rating:

1.0

They didn’t hook up the trailer rental properly and cause bodily injury to someone in on coming traffic when trailer disengaged 300yrds from the u-haul store. Them deny and lie about responsibility!

Rating:

5.0

These people are very nice and absolute professionals.

Rating:

1.0

I was overcharged for a truck that had a broken sideview mirror. I called multiple times and did get a hold of someone, who told me I had to wait for their manager to call back. Their manager never called back despite multiple follow ups. I am still waiting for the refund that was promised me. I am extremely disappointed.

Rating:

5.0

Excelente

Rating:

3.0

When I brought truck back the tendant was rude a rushy stating he would email receipt. He checked me out an hour later and changed gas when I brought it back more than the quarter tank I left with. Bad exit service.

Rating:

4.0

You are doing well now with at least two people in office at all times

Rating:

5.0

No changes needed, the guy who helped me check out the equipment was professional and very helpful in recommending an upgrade in the equipment I was intending to rent.

Rating:

5.0

Nothing comes to mind. Easy check and out process and very helpful and friendly people.

Rating:

2.0

Staff not very helpful or friendly

Rating:

5.0

Outstanding customer service. Very friendly, helpful and professional staff. Will return here for future services.

Rating:

2.0

Is only one person. Attended. On front desk. I was waiting for long time.

Rating:

5.0

Rented truck in Gardena and had the worst experience ever. You guys are top notch and the guy I delt with was a great guy !!!!

Rating:

5.0

I thought everything went very well. No complaints!

Rating:

5.0

I needed two more hours and was charged a new 24 hrs rental fee. I wasn't told that there was an extra fee for another hour

Rating:

2.0

They triple charged me. The truck was dirty. They did not answer the phone, it went to a call center. The trucks side view mirror was loose and did not stay in place. I don’t think I will use them again. If I have to rent a truck again, it will not be at that location.

Rating:

5.0

Counter staff very friendly and helpful

Rating:

5.0

Pickup and Auto Transport were hooked up and ready to go at set time per reservation, Thank You

Rating:

5.0

Don’t improve anything. I deal with east la U-Haul and they are severely undertaffed and mangager is rude. This location was super friendly and I would go out of my way to continue to do business with them.

Rating:

3.0

Guy who was hooking the trailer is very rude and unprofessional.

Rating:

5.0

Thanks

Rating:

1.0

Salesmen should be more forthcoming and less misleading

Rating:

4.0

Thank you for your suppot！

Rating:

3.0

Explain fuel gauge amount. I picked up the Ram Pro Master cargo van and learned too late that the fuel was at half full when I picked it up. I spent $123.00 to completely fill the tank, only to learn that Uhaul does not reimburse over fueling. That's $60.00 that I lost unnecessarily because no one explained anything

Rating:

5.0

I have no comments or suggestions

Rating:

5.0

Chris and coworker were amazing helping me with my tow dolly They were very professional and assisted me in every possible way and I appreciate you

Rating:

5.0

Nothing

Rating:

5.0

High quality of customer service

Rating:

5.0

Very professional…will continue to use this facility when I am in town moving etc…

Rating:

5.0

Devin was incredibly helpful, checkout and return was smooth and easy.

Rating:

5.0

What's easy and convenient drop off nice employees friendly

Rating:

4.0

Using the app to pick up and drop off the truck made it super easy

Rating:

5.0

Good service

Rating:

2.0

We rented a 10' truck for a local Costco pickup. We made our purchase and grabbed a couple of Costco's guys to help us load the truck. But... there was a padlock on the back of the truck. I called our neighborhood U-Haul location, but they didn't answer. The main number answered and tried to reach my local U-Haul, but again, no answer. I was transferred to another person who also tried the local store. Fortunately, she was able to find the combination for the lock. 20 minute delay. I reported the problem when we returned the truck (it also had a burned out headlight). They told us that homeless people sometimes sleep in the trucks, so they padlock them, but apparently forgot to remove it when rented. It wasn't a horrible transaction, but it really added to my already crappy day.

Rating:

3.0

We had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.