Customer Reviews for U-Haul of Poughkeepsie

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Poughkeepsie

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Melissa S. on

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James C. on

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Alexander A. on

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Fast and courteous

William R. on

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I was sent to Newburgh location, and redirected to Poughkeepsie location, told I would get a discount because of miscommunication. Discount did not happen.

Thomas C. on

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Michael M. on

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This was one of the worst experiences I have had with a rental company from start to finish I would not recommend anyone I know to use this company anymore the service has dropped drastically and was overcharged and took 10 times calling back to and 3 days before they could figure out why I was wrongly charged horrible horrible horrible I rate the overall experience at a 0

Ivette R. on

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Use again

Minkailu J. on

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no issues, efficient, accurate in estimates

Alexander A. on

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Fast and curious service

Michael L. on

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George L. on

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Krystal M. on

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Michael S. on

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Brittenee P. on

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Leonard W. on

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Carlo M. on

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Roberto V. on

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Osama E. on

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The manager named Vitti in last name was so mean and not professional at all i had to argue with her over stupid illogical stuff

Lemont B. on

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Nothing really,your employees were great excellent!!.. very respectful and very informative

ABDUSSHAKOOR S. on

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The vehicle was hot in the cabin. All the heat from the engine was flooding into the cabin no matter what temperature controls or vent settings I had on. The vehicle was also extremely bad on gas and no automatic windows. Why are we still using roll up windows in 2019? The cabin is so big I have to stop just to reach over and roll up the windows.

Bruce D. on

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Only minor thing I would recommend - clean windows, haze on inside of the windows was a real distraction while driving home to load. I cleaned the inside/outside of the windows before driving to location to avoid any vision issues while driving during the day.

Jennifer S. on

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Robert H. on

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Roberto Z. on

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More representatives to take care of customers. Had me waiting for 15 minutes

Gary B. on

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Only complaint was that the passenger mirror on the truck flopped around leaving a blind spot on that side of the truck. It was a short rental, so not a huge problem but it would have been a safety issue on a long haul.

RICHARD E. on

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Veronica E. on

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Karsten R. on

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Jennifer F. on

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Everything was super easy. I was just needing to pick up a piece of furniture from Homegoods that I couldn’t fit in my car. Worked out great!

Roberto Z. on

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JAMES K. on

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Stephen G. on

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Steven K. on

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Steven P. on

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Reserved vehicle not available even after I confirmed in person at the location a few hours before the rental. Vehicle severely requires suspension overhaul. Too much reliance on text messages and too little person to person contact. $19.95 largely painted on vehicles is an unethical advertising ploy.

Lori B. on

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Only needed rental for 3 hours, had to pay for 6 hours, maybe offer 3 hour fee. Thank you.

John V. on

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Mone

Richard R. on

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Customer did not leave a comment.