Customer Reviews for U-Haul of Poughkeepsie

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Poughkeepsie

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peter S.
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My rating of poor has nothing to do with the uhaul's pickup location. It has to do with uhaul's load trailering program, which soured us on uhaul overall. We personally went into the uhaul rental location a few weeks prior to our move to reserve the truck. At the time they made no mention of uhaul's new pod/load initiative where uhaul offers incentives for truck renters going cross country to trailer their pods a portion or all the way. So we were pleasantly surprised when We started getting texts with different offers to trailer different uhaul pods along a portion of our route. Being as I have a CDL and drive cross country for work and very familiar with most of the routes, we thought this was a win win for both us and UHaul. I spoke directly to Shannon in uhaul's load Dept that handles setting up the truck renters with the POD/trailer load. We actually were very excited and looking forward to the extra cash to help offset the cost of the move. Uhaul offered us 787.50 to pickup a double pod trailer at their corporate branch in Fort Wayne Indiana and drop it at another UHaul location in Helena Montana. The only caveat was that we would have to pick up the trailer in Fort Wayne during business hours. It also wasn't exactly on our route from Poughkeepsie, NY to Richland, WA, but close enough and the extra money would have gone a long way towards fuel. In fact, our fuel cost for the 3,117 mile trip was approx 830.00, so would have just about covered it. I negotiated 300 additional miles and two extra days for potential inclement weather along the way. Anyways, we confirmed we would pick up the POD/trailer and on Saturday, Nov 21 received a confirming text from Shannon stating that the Fort Wayne uhaul branch was expecting us and would have everything ready to go the next morning. I told Shannon that since Fort Wayne was 670 miles from our starting point that we would have to get a hotel room and would be there at 9 am when the store opened. The next morning when we showed up at Fort Wayne Uhaul, we dealt with Carley and Denise. They knew about the POD we were supposed to trailer, and felt badly, but said that the load Dept was notified THREE days prior by Joshua Steven (their General Manager) that they didn't have the trailer on site for us to trailer and would not have it back until well into December. So I got Shannon on the phone to speak with Carley and Denise in the hope that we could rectify the situation. When it was apparent that nothing could be done, all we were offered was 50.00 for our time, along with the extra 300 miles and two extra days I had previously negotiated, but never needed any of the latter. At the time, we told Shannon that we will probably be moving again within the year and threw out the option of possibly getting a credit to go towards a future move. But got no response. The 50.00, in our eyes, was an insult and didn't properly compensate us for our troubles. Uhaul is pushing this Load project internally, but their branches don't seem to be onboard and communication between corporate and the branches is obviously an issue. And as of today, December 1st, we still have still NOT been credited the 50.00 that Shannon said was the ONLY thing she could do monetarily to compensate us for our time, expense and troubles. We were there on time and ready to go to pick up uhaul's POD. Uhaul let us down.

joivana M.
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Customer did not leave a comment.

HARRYM V.
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The guy who helped me when I picked up trailer had an attitude. I reserved the trailer earlier in the day with a young lady and she was great. But when I went to pick up trailer the guy quoted me double what the girl told me. Adding additional costs without conferring with me. I left there very upset. If he has an attitude maybe he shouldn't work with customers.

James H.
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I made a reservation for a utility trailer but the confirmation called for a cargo trailer. A c all to the call center took care of the error. The error could have avoided the second call and long hold time. Suggestion: :et folks know that they are NOT speaking with an employee at the local U-Haul outlet when calling.

Steven G.
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The salesperson who waited on me on 11/28 was abrupt and condescending. He would benefit from attending any available company trainings that deal with customer service.

Barbara W.
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Customer did not leave a comment.

PAULFOX S.
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Customer did not leave a comment.

KW III A.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Elizabeth S.
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Customer did not leave a comment.

DAVIDGERARD S.
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Customer did not leave a comment.

brian F.
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Customer did not leave a comment.

Iacia H.
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Customer did not leave a comment.

Paul B.
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I was a little put off by the fact that I returned the truck with more gas than it had when I picked it up, but was not credited for the fuel, but if I had returned the truck with fuel level below what I taken it out with, you would have a charged me ..... not good policy/karma, shame on you U-haul!

RM JR S.
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The staff was not very friendly for reservations, pick up, or drop off! When I picked up the truck it only had a half of tank of gas I filled it up for my trip and returned it with 3/4 of a tank and the employee said he couldn't do anything about it? I won't rent here again!

DEBORAHANN D.
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Everything was great. Staff was very helpful, the whole process was very smooth.

richard L.
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Staff were very kind

ANDREWTHOMAS V.
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Reservation online went smoothly. Excellent trailer. Fairly priced. Nicely done!

Matthew S.
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Customer did not leave a comment.

CARLAANN M.
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Customer did not leave a comment.

Matthew N.
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Customer did not leave a comment.

Robert B.
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Leg room inadequate for anyone over 6' tall. Side mirrors too difficult to adjust Emergency blinker—couldn't find Cabin light never worked Tire pressure warning light perpetually on Seat belt buckle always slid out of reach when unbuckled Torn seats Fuel sloshing in tank Clock/time display only visible when lights were on (invisible all day) No on/off switch for headlights Fuel economy display had no light—impossible to read at night

RONALDP C.
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Simple easy rental transaction. Trailer worked well and had no issues. Only complaint is employee who did my return wasn't wearing a mask for C19 when we were outside disconnecting the trailer. To add insult to injury, he vaped while he walked in front of me into the building which he concealed and blew a huge bomb out of his lungs that I unknowingly walked through. Not at all cool...

Wanda J.
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Don't use Allseanson movers at all. They charge you 3 times the amount . Uhaul will tell you its not their responsibility for 3 party use.

Henrietta C.
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I had a flat tire when I stopped at my house 6 miles away from the dealership. I realize that there was nothing they could have done to prevent that . But the customer service was pathetic and I was on hold for over 1 hour trying to get back to U-HAUL to report the problem. After 3 attempts and being transferred to different departments only to have the same recording over and over, I finally reached a representative whose name was Shannon. I cannot thank her enough for her ability to get me the assistance I needed through the roadside assistance department and within 20 minutes I had a local repair shop at my house and they removed the tire and took it to their garage and replaced it with a new one. I was behind in leaving because of the delay and I had a appointment with a person who I purchased furniture from who I was supposed to meet at their house at a specific time. They we're waiting to help me load the furniture and they were a bit upset because they had things planned for after I was supposed to have picked up the furniture. I ended up being a few hours late due to the tire and not being able to get anyone to respond to my dilemma . Afterwards I notified U-Haul and asked them if they would extend my return time to the dealership and after consulting “management “ she said they could only extend it for 1 1/2 hours. I told her I was down for 2 1/2 hours plus , but she said that they could only give me 1 1/2 . Later that evening I had a follow up message from Shannon asking me if I was able to get things done with the move and I mentioned to her that I tried to get a extension on my return of the covered trailer and I was not able to get the full down time . Shannon say give me a second and that's about all it took and she not only gave me my 2 1/2 hours but was gracious enough to tell me that she didn't want me to rush back from Pennsylvania because of the delay from the tire and she gave me one extra hour which in the end I didn't need but I really appreciate her concern. So in closing I just wanted to tell you that Shannon is a asset to your company and deserves a thank you from U-HAUL for making what originally started off as a very upsetting and stressful day, bearable. Shannon help and concerning manner was what stopped me from my decision to not use U-HAUL in the future ( I'm moving from New York to Pennsylvania) and go with another company. Because of her U-HAUL will get a second chance from us. Again, please thank her for me and my wife. Respectfully submitted, Henrietta Cronin / Charles Naccarato Highland NY.

ALICIAMICHELLE G.
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Customer did not leave a comment.

Nathan D.
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Customer did not leave a comment.

VINCENTS R.
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Customer did not leave a comment.

JANELMARIZA F.
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Customer did not leave a comment.

Christopher J.
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This place is awesome. Derek went above and beyond to get me the trailer I needed only a few minutes before they closed. I will continue to use these guys for boxes, trucks and trailers.

Michael P.
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We spent a tremendous amount of time getting the U box delivered on time, were told on at least 4 different occasions we'd receive calls from U Haul and didn't, had our boxes separated and delivered at different times, had to call daily to assure changes were made and found little to no communication between branches/ and found the experience to be negative and will be unlikely to recommend or utilize U Haul again in the future based upon being on hold for over 20 hours over the course of this experience.

Jefferson L.
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Customer did not leave a comment.

Shaquana N.
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Customer did not leave a comment.

John S.
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I was called by a regional manager 22 hours before pick up to tell me they didn't have the 10' truck I needed. There was one in Connecticut and I would have to settle for a cargo van. I said with a cargo van I would have to do multiple trips most likely. It was agreed that I would get 500 free miles. Upon picking up the van I was told she onlyauthorized 352. Not enough. I said I wanted the 500 as promised and the check in person had to call someone. After a long hold when she spoke with someone she only asked for 100 more miles not what was agreed to. The check in person said her surpervisor wasnt in the office and would put in 100 more mileswhen she gets in and she could then process me. I asked to be called when this was done.. Well I recieved no call , I just got a text on where to drop off the van and when I dropped the van off I only got the 352 miles. Luckily for me I jammed everything in 1 load cause I felt this would be messed up still. I never get apologys about this so at pick up customer service was piss poor.I'll only rent from you again if there are no other options.

Mary R.
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I did online pick up but then had to go inside and wait for the key. Took a long time to get it. Drop off was great. Truck was clean and worked well.

KLEBERS S.
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Customer did not leave a comment.

SHARONM S.
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Customer did not leave a comment.

Paul F.
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Customer did not leave a comment.

MATTHEWA L.
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Super friendly and quick to get me in and out!

Karilyn C.
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Customer did not leave a comment.

RYANJ M.
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Customer did not leave a comment.

Mary H.
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The young men at the desk have weak commination skills. They should be taught to explain exactly what needs to happen. Like "the van should be pulled into the Equipment Return bay, and you should wait in the vehicle." That's ones good one...

Ingrid N.
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Customer did not leave a comment.

Richard S.
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Customer did not leave a comment.

sonamjit K.
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The man that I asked a question to was rude. This was my first time picking up a uHaul rental and I did not know the procedure. I pulled up tp the building and asked the gentleman standing outside. I asked him if there were specific regulations that were put in place for the covid 19 and he stared at me. He was also smoking and it smelled like marijuana. He started at me for 30 seconds before he answered my question. It was a very awkward, and uncomfortable experience. He was rude and spoke to me as if I was a 5 year old child. I hope the organization will take action on this survey.

PETER E.
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Computer was down. 2 hours to get truck. Mirror on truck could not be adjusted. Severe transmission issue. Apathetic staff.

JOHN P.
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I had an issue trying to return a rented car transport. The app had trouble acknowledging my location. I called the 800 number and was told to go ahead and leave it, and they would note my account that I did. We'll, I tried calling the store for two days to confirm receipt and they never picked up the phone. A few times, I stayed on until the main office picked up. They even emailed the store asking them to call me. Nothing happened. On the second day, the customer rep was able to inform me that my rental trailer had finally been logged back in as returned. I can't imagine that the store was so busy that they couldn't pick up the phone. All I needed was peace of mind that the trailer was received.

Naketa N.
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When you schedule a dolly i believe you should be told before hand if they will not be able to provide one

ERKUT T.
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There was a damage to motorcycle trailer right next to its wheel/tire. I took a photo and sent it thru decline portion of text message I received from uhaul. Metal part was too close to the tire , probably less than half an inch. In my humble opinion it could've been easily repaired less than 5 minutes Before renting the equipment.

Daniel B.
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Worst experience I ever had at this location and will never use U-Haul again. Customer service is horrible.

RAMON JR P.
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Customer did not leave a comment.

Anthony B.
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From reservation to check in and return bmmm it was flawless!

Clark A.
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Rented truck for 5 hours, arrived later than expected and my rental Time was reduced to 4 hours. Truck was covered with old coffee on inside, across ceiling and windshield. Truly disgusting. Overall, truck ran fine and did my job... just a gross experience. I used the online portal to rent and still needed to obtain the keys from an agent... who was NOWHERE to be found, I went to find someone in the shop, only to be told they were very busy. Eventually I did get my key, only took 10 extra minutes of my rental time.

Jason P.
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Manager had an attitude upon return. I never got a bill for my charges. My reservation was cancelled because they over booked. My return was late but I talked to someone there and notified them. They said that would be ok but they did not communicate with the manager and let the manager know. Manager also lied to me and said he called me all day about the late return but once I spoke to someone there I did not receive another call. There's only one person that works the desk normally and they have to do the front desk work, pull up the vehicle, answer questions from other customers so there's always a half hour wait. In the past few months I've spent thousands of dollars at this location renting trucks. Every time the experience is worst then the last. I will no longer rent from this location.

Charles L.
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The customer service at this location was ridiculous! I went into the store at about 6:20 this past wed (10/14/20) - the guys who helped me was 100% unprofessional - basically told me the truck was outside, have fun - this pictures of the truck didn't match at all - I went back inside to ask him about being able to return the truck at a location closer to me and he said that this location didn't do that!!! What?? - someone left a mask and two pair of reading glasses in the truck that they supposedly cleaned and the transmission in the truck was slipping I've been to this location before but I will never return!! They acted like I was bothering them being there at 6:20 picking up my reservation!!!! Are you freakin kidding me!!!!!

Salvatore E.
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upon my arrival I was charge $10.00 because they did not have me in their system ,plus 16..00 dollars for gas . (truck was return with 1/4 tank ) 1/4 tank more that I received ) upon my complain and trying to explain it felt on deaf ears .

NATALIEA H.
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I didn't receive the dolly's I rented with the truck on 9/30 and then I rented again on 10/8 and was told I would get my refund of $30 for the dolly's and still did not get the refund! Im

Barry B.
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Head lights in serious need of adjustment, could only see 15' in front of you

MATTHEWJ H.
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Customer did not leave a comment.

Karilyn C.
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Faults advertisement as $19.95 and got charged $99. Very unprofessional customer service. I reserved a pickup truck but got stuck with a cargo van. Didn't get the right cargo van that was reserved after being told there was no truck. Very rude.

Jonathan M.
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Customer did not leave a comment.

DAVIDA M.
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Exceptional service

Matthew L.
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Again the staff person who checked me in was great. The whole process was very easy.

Kristina G.
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Customer did not leave a comment.

Annmarie P.
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Customer did not leave a comment.

Ashanti K.
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N/A

SHAWNP M.
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Truck was dirty, windows dirty, flooring dirty and drivers side mirror was broken. Original text never went through to inspect vehicle, had to go back in and wait in line to have it resent. Very inconvenient doing damage by text, what if I didnt have a smart phone.

Lev K.
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Customer did not leave a comment.

John D.
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Customer did not leave a comment.

Regina R.
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Make sure the customer knows that a key is necessary to be purchase from Uhaul ; open a line just for contact from people that' are at the unit site when there is a problem regarding getting into the unit the customer doesn't have to go back and forward to Uhaul location for help

JOHN V.
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Uhaual has to stop over booking trucks and changing locations and times on a person. The Greed you have is uncalled for. I booked my truck over 3.5 weeks before I needed it. The location where I was to pick it up said that far in advance should not cause a problem. I was ready for a location change - but then they told me I couldnt get my truck for 10 hours after I asked for it. As you know people make plans, hire help, etc. You can not change the size of the truck. I had to go to a smaller truck and make 2 trips. I hope my $50 credit goes through. Once it does - I will be back to make a compliant about a specific person in one of the main offices who was so rude to me.

Joe S.
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Customer did not leave a comment.

Robert K.
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Marcello the U-Haul representative I worked with was helpful respectful and courteous. Made the chore of getting myself set-up and out on the road, a simple and pleasant experience.

Caitlin M.
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I had the most horrible experience ever on 10/03/20. I've used this location before and never had an issue. The first issue was they lost my reservation and did not have a truck reserved for me when I booked it over a week ago. They had 10 foot trucks coming in but wouldn't give me one because they were reserved for someone else. I got very upset because I also had a reservation and it wasn't my fault it was misplaced. They saw the reservation but it wasn't assigned to any location. Even tho earlier that morning when I checked online it was for that location. They told me I had to go to new Windsor or take a cargo van. But the cargo van was too small for my stuff. Long story short they ended up giving us a 15 foot truck for the same price as the 10 foot truck but I honestly feel that wasn't enough compensation.. I waited at uhaul for 2 hours going back and forth with this guy at the desk who was probably 18 years old or so .. and just didn't seem to care about my issue . I'm hesitant to ever go back.

michael D.
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Customer did not leave a comment.

John B.
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Very pleasant experience. Everything went very smoothly and satisfactorily. All the .U-Haul personnel with whom I interacted on the phone and in person at the location were top-notch.

SHAWNTES B.
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Equipment was clean however the sun visor was broken therefore it kept falling while I was driving which was a huge distraction. I informed them prior to leaving the office however they did not give me a new vehicle.

Dominic D.
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Customer did not leave a comment.

Jorge B.
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I rented a car dolly that was due back at 6:30pm. Unfortunately do to construction and heavy traffic in route I ended returning the dolly after closing. I did call to report I was going to be late and I was told no problem just do the after hour check-in. The dolly is rented for 6 hours and no one had it scheduled for overnight after my return. Meaning the dolly would sit there unused anyway for the evening. I would not have a problem in paying something additional but I was charged for another 6 hour slot rental. I have rented trucks at this location in years past. Overall my experience has been very good .

kevin B.
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Customer did not leave a comment.

Nancy S.
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Everyone was great ,eager to make it a quick easy process and friendly

Maureen E.
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They were great. Explained everything and down to earth!

FREDERICS T.
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Customer did not leave a comment.

Timothy N.
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Customer did not leave a comment.

Brendan H.
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Great experience.

JSCOTT III C.
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Vehicle not cleaned. Food particles on seats and floor. First time ever experienced y ty o that level. Person who handled the order and brought the van around knew the condition. He handled himself in an inappropriate way from the very beginning to the end walking away from the van saying absolutely nothing walking quickly by me. I would like to talk with a regional director immediately about the totally unprofessional behavior and rude treatment. As a business owner of over 100 restaurants and several thousand employees...I would be embarrassed by this employee.

SAMANTHAM M.
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Customer did not leave a comment.

SCOTTP G.
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Customer did not leave a comment.

JAMIELZ E.
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The truck gate was malfunctioned. Roadside assistance came and cut the gate chains. The truck gate was to dangerous to continue the move any further. This has been by far the most inconvenient experience I've ever been thru. I was told I would either be reimbursed or my rental would be extended. Neither option was available to me upon return. Most of all I have not completed a move due to truck malfunction. I would like to be reimbursed completely.

Enrique R.
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Excellent customer service. Curtesy and professionalism.

SHEILA S.
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Customer did not leave a comment.

Sumaiyah Y.
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Customer did not leave a comment.

Clara B.
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you need to have more location offering one way. I had to drive an hour to get to the pick up location. wish it was available closer to home

Michael V.
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Customer did not leave a comment.

Matthew S.
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Customer did not leave a comment.

Kevin M.
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Clean your trucks. The truck you gave me was disgusting. The cab was filthy. You would think with coronavirus going on you would at least wipe down the cab. The back was covered in dirt and debris. I shouldn't have to sweep out a truck I just rented.

Morgan R.
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This was easily the worst moving experience I have ever had. Never using U-Haul again ever. It was beyond this location, it was the call center as well. A to B absolutely everything went wrong at no fault of my own and I was never compensated about it. Poor customer service and spreading the word to all of my friends and family

FRANCISLEE Y.
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Customer did not leave a comment.

Ronald C.
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Customer did not leave a comment.

DEMORA B.
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Customer did not leave a comment.

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