Customer Reviews for U-Haul of Poughkeepsie

6,788 reviews

2560 South Rd   Poughkeepsie, NY 12603
(Located in the Post Road Plaza on Route 9 in Poughkeepsie NY 12601)

(845) 462-1027

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(845) 462-1027

2560 South Rd
Poughkeepsie, NY 12603
(Located in the Post Road Plaza on Route 9 in Poughkeepsie NY 12601)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Good and excellent service

Hector S. 
Rating:
4.0

After-hours drop-off procedure was not explained, and this led to overbilling. Once the office staff understood the problem, they were accommodating, but this required an extra trip to the store and a lot of arguing, which wasn't fun for anyone.

Bruce G. 
Rating:
5.0

Keep up the good work! 🙂

James H. 
Rating:
5.0

Customer did not leave a comment.

Vilma C. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

JOHNA M. 
Rating:
4.0

Customer did not leave a comment.

george B. 
Rating:
1.0

Truck should not be on the road. Beat. Mobile check in is a joke as well.

Anders J. 
Rating:
5.0

These folks were on the ball ready to serve even though it was Thanksgiving time. I am very grateful for the help given to me at the Poughkeepsie location and would whole heartily recommend anyone to go there. Please let the staff know I appreciated all thier efforts and will see them soon. I will be moving more office spaces and our church offices and will be renting cargo vans. So thank you

Peter B. 
Rating:
5.0

Customer did not leave a comment.

fortunate H. 
Rating:
5.0

Customer did not leave a comment.

Mustafa M. 
Rating:
5.0

tire sensor not working, no cruise control!

John P. 
Rating:
1.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Lori P. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
4.0

Customer did not leave a comment.

Michalia L. 
Rating:
1.0

The staff double charged me and gave me a truck with no ramp when I noticed it , I turned around to return the truck and the charged me , I also had to purchase another bigger truck and was charged . 😯 poor communications and to much side talk between staff

Mary W. 
Rating:
5.0

Millie was great patient caring and understanding. She's wonderful . Thank God for her kindness.

Carolyn P. 
Rating:
5.0

This location gave us top notch service, easy to get thru the process via my cell phone, the rental was parked waiting so we didn't have to wait on it..Kudos UHaul!

kathy J. 
Rating:
3.0

counter person who assisted me was quite rude, was eating his pizza at the checking counter as a 81 year old I not up on high tech checking process , he went ahead and charge the full rental of day to credit card without knowing the actural mileage used

JOHN R. 
Rating:
1.0

Stop/quit ripping people off. Sometimes people don't understand how to use your links or don't want to be bothered in typing answers about their contracts.. I HAVE GOTTEN OVERCHARGED FOR GASOLINE.. I have pictures of the mileage Odometer and gasoline gauge.. ..But your employee is telling me I didn't put it in the return E-Contract.. almost calling me a liar. I picked up truck from Poughkeepsie, went to Kingston 55-60 miles round trip, and you pulled out of my account almost $140. Dollars. Give and take.. and now I'm on the phone with your Poughkeepsie office for an hour. The guy that works there put me on hold.. I'm still on hold.. I will call the BBB, the Dutchess county district attorney, and the local news to report you. I need this resolved.. Such a shame for a loyal customer. You can look me up. I'm in your system.. 845-275-7169

ROBERT O. 
Rating:
5.0

Keep the same level of. professionalism i dealt with when I went their to pick up my rental. Very polite, no fuss, no muss. Pleasant experience.

Kathleen H. 
Rating:
5.0

Customer did not leave a comment.

Rex J. 
Rating:
5.0

Customer did not leave a comment.

donald R. 
Rating:
5.0

Even though the ENTIRE area just went thru Hurricane Ian, Richard Perrin and his staff worked tirelessly without electricity, computers or running water, all the while keeping the business open. Richard stayed in contact with me to make sure my Ubox was sent on time and arrived on time. They all worked even though their families were also trying to recover from Hurrican Ian. Their dedication to the job and company should NOT go un-noticed. THANK YOU ALL FOR HELPING ME!

Denise G. 
Rating:
5.0

Customer did not leave a comment.

Maria Z. 
Rating:
5.0

Staff was awesome!!

zef C. 
Rating:
5.0

Customer did not leave a comment.

Grant H. 
Rating:
4.0

you need a bell or alarm on the front door when people walk in so workers are made aware that someone is in the shop so they can be available to help

Linda A. 
Rating:
5.0

Reserving and pickup were easy-peasy. My after hours return a bit confusing, but worked out. Went on web to do the return but could not find the skew code to photo. The truck was gassed up, doors and rear locked, so I put keys in the lock box—next day invoice was fine, so I'm good

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Vivienne S. 
Rating:
5.0

Rear taillight release button was not working. This makes it difficult to open the tailgate. Thanks

JOHNP S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Gerardo G. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
4.0

Customer did not leave a comment.

john O. 
Rating:
5.0

My experience was great. The lady was awesome and very knowledgeable.

Stephanie V. 
Rating:
5.0

I was unable to take any pictures or log on to the site before taking the van this may have caused an issue for me but not others

LYNNMARY D. 
Rating:
5.0

Great friendly staff. Very affordable! Going to be using them again this Monday. Truly recommend! 100 percent!

debrorah A. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Jameshid M. 
Rating:
3.0

Charging me $25 for cleaning is not the right thing to do. I called the Poughkeepsie location and they said they would not budge. I will wait a couple more days and if not resolved I will dispute the whole charge. Thank you -

Thomas F. 
Rating:
5.0

all your representatives do a great job

Vilma C. 
Rating:
5.0

Great job!

Fei W. 
Rating:
3.0

I overfilled the gas tank, I was told that credit will be given when truck was processed. There was no such credit given :(

Ashraf S. 
Rating:
4.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

The employees were very great and helpful 😁

tony C. 
Rating:
5.0

Excellent service

Anderson H. 
Rating:
5.0

The employees that assisted us were professional, courteous, and friendly. It was a very positive experience. Thank you very much!

Patrick B. 
Rating:
4.0

Staff was good and everything explained well, However, was not told at any point that there was an additional $20.00 charge for returning after hours so I did not know that until after the truck was already returned. That should be something told to the customer by the staff when checking in. Other than that good experience

Brendan J. 
Rating:
5.0

Sales person was very helpful and courteous. Maintain this level of professionalism. Thank you

Peter G. 
Rating:
5.0

Great staff wouldn't change a thing

jiovanni C. 
Rating:
5.0

Customer did not leave a comment.

EMILIO P. 
Rating:
5.0

on pickup laticia (?) i think. was very proficient and amicable. would definately be glad to contract with her. on drop off and at reservation "puffy haired" young man was excelent also, will positively recommend this location to any one i know in need of your services. thanks

steven M. 
Rating:
5.0

Customer did not leave a comment.

VILMA C. 
Rating:
3.0

Well, I am in love with clerkTatiana.of the town of poughkeepsie site ; ) Have to check on whether or not you all auction off old vans.

Keenan W. 
Rating:
5.0

Nothing everything was nice & pleasant with no long waiting thank u

ANDRE SR P. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

shacola C. 
Rating:
5.0

Very efficient, polite and friendly. Vehicle was clean and sturdy. Thank you.

JOSEPH M. 
Rating:
5.0

Uhaul should allow one place to take care of all my needs.I had to get trailer here and a truck at a diffrent location.And they had a truck but you would not let me take it.Also your one way charges are crazy!!!!! I had to go round trip but it was half the price.!!!! You should take better care of customers

Russell S. 
Rating:
5.0

Customer did not leave a comment.

AJAYB C. 
Rating:
3.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Installation was faster than I thought. Polite, respectful and cooperative. Great tribute to their owner.

Thomas K. 
Rating:
5.0

All workers at location were excellent!!!! Thank you.

Valerie F. 
Rating:
5.0

Customer did not leave a comment.

Victor B. 
Rating:
4.0

The cab of the truck smelled of smoke. I returned the truck with 1/2 tank of gas which is what it had and I was charged for gas.

Maureen O. 
Rating:
5.0

Nothing I can think of.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

stanley C. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Great service!

Tatsiana C. 
Rating:
5.0

Customer did not leave a comment.

Kyra M. 
Rating:
2.0

First, if I order a furniture dolly and furniture pad, and pay for them, I need to get them. Why were they not in the van at pickup? Early morning pickup means no one in the store to resolve the issue and I didn't have hours to wait. Second, I don't need customer service reps telling me "Oh, you did that" when I explain that I made my payment in a timely fashion because I was proceeding with automatic payment and now need the dolly/pads charge removed. Actually, YOU guys did that - you failed to provide equipment I had reserved. Third, transparency in pricing would be appreciated. The base cost for the van rental was considerably more than indicated when I reserved it.

Brian K. 
Rating:
5.0

Thanks for the quick service and drop off !! I got done before the rain came !! Thanks again !!

Nicholas L. 
Rating:
5.0

Customer did not leave a comment.

CAMILOANTONIO G. 
Rating:
4.0

Recommend U-Haul to a friend to transport his motorcycle from his house here in Ny to his house in Florida and you would not do a one way and he would have rented a trailer to come back to his home here in march 🤷‍♂️

James P. 
Rating:
3.0

The staff was courteous and very helpful. However, the trailer was gross. A sweeping wouldn't be enough. It really needed to be pressure washed inside. And the door was very difficult to close. I cut my hand trying to move the latch when it caught in the up position. I had to step on it to close at the bottom.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

VILMA C. 
Rating:
3.0

Drop off was a nightmare. My understanding was you can drop off at any uhaul. I was told none of the uhauls in my area did not accept a one way. Ridiculous. Customer service said we would be charged 500.00 if we left it at any uhaul. They helped us and we got it returned. It was out of town but not too far. Luckily because a 1.00 a mile is crazy.

Judy B. 
Rating:
4.0

Customer did not leave a comment.

VILMA C. 
Rating:
5.0

Customer service and equipment was excellent! Only negative comment was when cleaning check door compartments for garbage.

Carole F. 
Rating:
5.0

Customer did not leave a comment.

Kim Z. 
Rating:
4.0

Truck needs maintenance but clean.

FRANCOISL R. 
Rating:
5.0

Customer did not leave a comment.

kelly R. 
Rating:
4.0

Customer did not leave a comment.

Brittany G. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Derek, Isaac & Jen did a great job of getting us on the road quickly and then a quick check-in process. Keep up the great work!

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Janel F. 
Rating:
4.0

Customer did not leave a comment.

sara B. 
Rating:
1.0

You can fulfill your reservations. This was the worst customer service experience I have encountered in a very long time. I'll use enterprise if I ever need another van.

richard L. 
Rating:
4.0

Customer did not leave a comment.

Danielle G. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

All of are experiences have been exceptional at this location. Prompt service. Clean facilities. Especially the bathroom. I know that seems odd to say but how a bathroom is maintained, says a lot about how a business operates.

Noble S. 
Rating:
1.0

The insurance is a scam. We got the SafeStor mobile insurance for our U-Boxes thinking naturally that it would cover us if anything was damaged during transport. But turns out the fine print excludes almost all types of damage. Did your stuff arrive damaged? You must not have packed it correctly (correctly packed stuff won't arrive damaged) and the policy doesn't cover damage due to poor packing. Did the damage occur from rough handling during transit? The policy doesn't cover damage due to items shifting during transit. Did someone break into your box and damage stuff? The policy doesn't cover damage due to intentional acts. Did something valuable get damaged? The policy doesn't cover "valuable items" like antiques or jewelry or art. In short, the optional insurance is a scam. It won't cover you. Don't buy it.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

erica T. 
Rating:
3.0

More customer service training, when I brought the van back a day early, I waited for ever for someone to come. I eventually went into the store though the garage area, found 2 employees behind the desk doing nothing. Neither checked me in, and was told they would email me the final receipt. Two days later someone else called and wanted to know when I would be returning the van, I told her it was 2 days back in their store and I was still waiting for final receipt. She was helpful and within a couple hours I got final receipt.

Charles C. 
Rating:
5.0

Advanced check-in was great. Probably saved 10 mins at the desk. Checking back in was easy and fast as well..a uhaul rep met me at return, was out of there in 3 minutes.

Gerard G. 
Rating:
5.0

Staff were friendly and responsive. A pleasure doing business.

joe R. 
Rating:
3.0

The ordering experience was very easy. We ordered our box online, and when we went to pick it up the people working in the Minnesota office were very helpful and knowledgeable. The box was available right when they said it would. Filling it up was easy. Taking it back to the U-Haul location and dropping it off was easy. The difficulty started about three days after we dropped off our box. Due to some real-estate issues we were not 100% sure where we would need to have our box delivered so we asked for it to be held at the U-Haul location in Poughkeepsie. Once we arrived in NY and had a definite home location, I went online to change the order to have our u-box delivered to our new home. I went online and clicked “Edit Reservation” and was unable to change anything about my order. So I called the number listed on the website and spoke with a very friendly operator who said they could give me information about my u-box, and that it was picked up and on route. This was good to know, so I asked if I could adjust the delivery location of my box. I was told I could and I was transferred to another rep. This rep was very short, and she said that I would only be able to make that change after my box was delivered in Poughkeepsie. She said that as soon as the box came off the truck they would call me and I would be able to make any delivery arrangements I would need. Also, she said if I needed help I should contact the office in Poughkeepsie, and they could arrange delivery or anything else I needed. This seemed very strange to me, as this is a national brand and I should be able to have an order changed. Especially if it was a small change, and one I was more than willing to pay for. However, I was told that this was impossible and I needed to contact the U-Haul location my box was going to be delivered to. So, we waited for the call on the delivery date given, however the call never came. At around 4:00PM the next day I went to the uhaul location in Poughkeepsie and asked if my box arrived. The man on staff was named Jason, and he was very helpful. He said that according to their system our box had not arrived yet. I told him that I was told by the customer service rep that he would need to schedule delivery. He said he was not able to handle that because they only ran the storage facility. However, he gave me the phone number for ‘Traffic' and said they could schedule delivery once the box arrived. As it was already after normal business hours when I got back home I planned to call Traffic the next morning. Before I made that call I decided to check online and see if my box had arrived. According to the online tracking system my box had not arrived. I called the Traffic number and they said that the box should have arrived, but they will transfer me to the local office to get more information. The person from the local office was very helpful, but confused as to why I was calling about an order from weeks ago. Also, she was sure it was filled, and not sure why I did not know it was filled because the order was a drop-off. Then she said this was the Minnesota office, and I would need to call the New York office to get my box delivered. She connected me to the New York office. The very nice rep from the New York office said that my box was in Poughkeepsie, and that it was delivered on time, even though the Poughkeepsie U-Haul people did not know it was delivered. This rep called the Poughkeepsie office, had someone go out and visually verify that the box was delivered. Let me emphasize that the second rep I spoke with on my first call insisted that as soon as my box arrived in Poughkeepsie someone would call me, however I never got a call. Also, she said that it would be a simple matter to get my box delivered and it was not. After that I drove over to the Poughkeepsie location and asked where I could find my box. Turns out, it was at another Poughkeepsie location, just down the road. I drove to that location and found my box behind the warehouse. At this point I was told delivery would take a day or so to set up, so I just made trips back and forth to unload some stuff, then take it back home in my car. Once we unloaded our box I went back to the first Poughkeepsie U-Haul location to let them know I was done with my box. The very nice woman who helped me asked if I had clean-out photos. I did not as I was never told I would need to take clean-out photos, nor was it mentioned on the directions inside the box door. She said that would be ok, and she took my name and number so she could close out my order. However, her system would not allow her to do so. Also, another customer in the office was having a similar issue at the same time, so when she used her personal cell phone to call someone for support, she ended up sharing her phone with another employee so they could both get their issues resolved. The checkout process took about 20 min. Overall every person I spoke with was very professional and all but one were very friendly. Each person obviously wanted to do their job well, and cared about the customer. However, the system setup they were working with was very cumbersome. I gave up on having my box delivered to our new home due to the hassle involved with the U-Haul website and phone tree. The U-Box service was great, and I would use it again, however, I would plan for self delivery at both ends of the trip, and I would not put anything into a U-Box that was ‘mission-critical' for work, as delivery can go sideways very easily.

Levi T. 
Rating:
5.0

Customer did not leave a comment.

mike N. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top