Nothing notable. Dropped off trailer with no issues or concerns.
Ray FCustomer Reviews for U-Haul of Poughkeepsie
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was wonderful all right can
Glen MNo complaints
Gerard BThe guy at the counter whose name is believe was John, told me I can drop the van I rented off in New Windsor because thats where I live. That was not the case, I got called the next morning from the New Windsor branch informing me I dropped the van off at the wrong location and I would be charged sn additional $300 for dropping the van off at the wrong location. U-Haul should hire people who do their job correctly. Or do a better job of training their employees. Also this "customer service rep" was more worried about being on his phone than he was assisting me and the customer in front of me. Customer service was not his specialty.
BRIAN GVery Professional Atmosphere and Service
robert tStephanie was great this morning. Opened at 7 AM sharp and as the only employee on duty with 3 other customers, she was able to switch us to a larger truck within minutes. Thank you very much.
Robert MThe breaks are always bad on the trucks I rent! It’s ridiculous
Jasmin LKeep doing what you do.
KEITH Htuck was bad
Micheal PAbigail was a huge help with this rental. She did a great job in Sharlenet's absence this week. Thank you!
Robert MI have no comments
John GDisappointed
Qiana WYou should find return location closer to where client is staying to return truck. Make return process easier for elder people - return truck that has employees on site to help. Don’t have client drive half hour out of way. There were 6 closer u-haul location to were I am staying.
Sarah CSharlenet & her team continue to do a great job!
Robert MCustomer Service not very friendly, acted like I had rented a U-Haul Before and didn't explain what the process was, didn't walk me out to my truck to go over any issues that may been wrong with the truck. Everything was to geared to processing online and still took forever to get through the line on a Sunday Morning to get the keys. Need to get more friendly people working the customer service desk
Steven SThey were very helpful in making sure the trailer was hooked up properly to my truck.
Eric Fworkable company
Stephen SMaybe more types of vehicles will help people in different needs.
Qin LThe gas gage was not full but she claimed that it was
MAIN SWhile I can appreciate the online rental process being "self serve",I would have liked to truck to be pulled out of the parking spot. All in all it was a good experience.
LATRAVIA JEverything was great with the 20' truck we rented for the day.
Robert MClean, neat, very helpful staff. I would use this location again. It is well located and typically has good inventory.
Arthur BYou can improve the system for returning the trucks. When I try to return the truck on October 18, 2026, I wasn’t able to do it cause I didn’t understand the barcode or the system and they were three other people waited to return their cars and weren’t able to do it as well. Make the system more simpler right now is too complicated.
Mary RSharlenet went out on a limb to rent us a truck that was scheduled for service. She postponed it so we could use it for our short local run. It was the last truck on the lot! Thank you so much.
Robert MDrop off is terrible.
John WQuick and easy drop off. Convenient location.
Theodore TEverything was perfect with today's rental & return. Thank you very much Sharlenet & team.
Robert MNo complaints everytime I go everything is smooth.
Dana TThe cargo van I rented was very clean. The woman who helped with my reservation was very professional as well the gentleman that took care of me when I dropped the van back. Thank you. Definitely we'll recommended.
Claudine BThe 20 foot truck that I rented was leaking water from the visor area located within the cab. Water leaked profusely. I paid close to $300 for my rental and unfortunately during a move life happens and I returned the truck 3 hours later than was agreed upon and was charged an additional $65…I voiced my displeasure with the additional charge and was met with a quick hang up from the female U-Haul representative. This is not a good way to get people to come back to your business and I most certainly would not recommend U-Haul to a friend or family if this is how customers are treated. It’s not always about money but that’s what it appears to be. Please feel free to contact me if you have any further questions.
Shawn HOne person working the counter had to wait too long. The person was very friendly. The tire on the open 5x9 trailer was bald on the outside and dry rotted. It was good that I had taken a look at the photos I took and saw this before my 500 mile round trip. U-haul sent someone out right away which I thought was awesome. Dropping off is easy with the app no waiting! overall I’m happy
William Cthis site is run by an arrogant manager, not very helpful - had to get help from the main on the phone waiting for 40 minutes
PERVAIZAHMED IFantastic experience this time. Unexpectedly needed to extend the rental 2 extra days. Sharlenet made it happen! Thank you so much.
Robert MStaff was friendly and helpful and the 9' Van that I rented was in excellent shape.
Jeffrey BEasy drop off
Cathy MService was ok. The 15 ft trucks are very noisy.. Several trucks have been rented all are noisy
June hWe needed 2 trucks today. Both were prep'd and ready to roll right at 7:30 AM as requested. Stephanie was very friendly & helpful and got us on the road within minutes.
Robert MWe needed 2 trucks today. Both were prep'd and ready to roll right at 7:30 AM as requested. Stephanie was very friendly & helpful and got us on the road within minutes.
Robert MEmployees had very nasty attitudes, and pricing was not clear charged almost double
Justin RI got a phone call from a guy harrasing me about returning the equipment
Johan FEverything was fine until I got charged extra for things I shouldn't have been charged. This last rental had a cleaning charge when I cleaned it out myself. Time before that there was a gas charge when I filled the gas back up myself.
DANIEL MBoth check in employee and check out employee were excellent. No complaints
Yvette BThe representative was easy to work with and polite when there was a problem with my reservation
Thomas MThe vehicle was in pristine condition. Staff was friendly.
Evelyn LConstant phone calls to return the equipment despite already doing so and was charged an additional rental fee for returning to the location identified when picking up the equipment.
Joseph FThis has been a very busy few weeks for us and yet the staff continues to make our check-in & check-out process very quick and efficient. Thank you so much Sharlenet et al !!!
Robert MThe representative was very rude and unprofessional
ERROL CThe staff is very quick to turn-around the rental trucks as they come in. We were able to get the only available 26' truck within 15 minutes of it's return. Keep up the great work Sharlenet !
Robert MI made a mistake by reserving the truck for the wrong day. I was able to get it within 1/2 hour of when I needed it. Many thanks to Sharlenet and her new team for being so flexible.
Robert MWe have a very hectic week and with a shortage of large trucks, Sharlenet was still able to schedule what we needed on a "Just in time" basis as trucks were returned. Thank you so much!
Robert MMarker lights on front right side broken wires I fixed.
Charles MI drove a van for 12 miles. The trip computer said that I was getting 16.8 miles per gallon so I added 1.25 gallons of gas. The indicator didn't rise much but the amount of fuel I added should have been more than enough. I was still charged over $7 for one gallon of fuel.
Gaberiel RThe staff is not helpful and are very rude.
ROMEL TModern truck, very clean in cab and cargo area. ONLY conplaint was a very dirty interior windshield
Mark BIt was all good! Great experience. Thanks
Arthur BWaiting around, the cargo van was wet inside as if they hosed it out, not an issue of it was completely dry inside.
Desmond AVery good
Jung YI reserved a 26 ft truck on Friday a guy calls me Saturday to confirm I told him i would be doing a remote pick up at 11 pm Sunday night. I get there get a message to call in and had to change to a 20ft tuck to small for what I needed by the way. I want my money for the garintee! Also had trouble with remote pick up they wanted two extra contacts or my lease agreement for my house what’s that I rented like 60 trucks just this year and i was never treated so bad what a joke . So once I got the truck. It had a bad wheel bearing and the fuel lever was wrong I think it had a gas leak i could smell gas . I would like my money for my truck garintee at lest. I had to make two trips because my truck was to small so my mileage was double as well
KURT WI was charged for a two day rental when it was technically one day. Not only that, I was charged for a late fee because I dropped it off in the night drop about 9pm ish. I was never told there was an extra fee. I need to rent one again for the next three weeks but might go elsewhere.
MICHAEL CExcellent service. They processed me quickly when I turned in my trailer and got me on my way.
John WEveryone there was super helpful
James Cnothing great location
Cesar REveryone was nice and the drop off was easy.
Jane L