It all went well. Had a tire go out on the auto transport halfway through the 2500mi trip. It was about 7pm outside Joliet IL. They had us back on the road within about an hour, which I thought was exceptional. I did pick up a can of WD-40 to lubricate the ratchets on the tire straps. They were pretty dry which made them tough to operate. That should be part of their regular maintenance. All in all though, it was a good experience.
JOHN DCustomer Reviews for U-Haul of Poughkeepsie
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean the equipment before you rent it out.
Alfred JDefinitely a good location with good staff.
Jeff PMy only issue was with the gasoline readings. The staff stated the fuel tank was higher than it was when we left the lot. When we returned the truck the staff's reading was lower than it actually was. We did not take pictures of the fuel gauge as stated in the fine print of the contract. I know I returned the truck with the same amount fuel as when I picked it up. A lesson learned!
Mario CCharges for fuel unjustified, last year it was removed while in the store, this time manager was not available and had to email with pics - no response
PERVAIZAHMED IThe airbag light was on and the toe light would not go off even when I press the button
WALTER DJoy, and the team were awesome.
Joseph FMore staff needed at this location. Drop-off took quite long.
Brian DAwesome!
Ethan SMelony was very nice and helpful
Kevin MPLEASE add Velcro stickers on the inside on the center of the windshield as the device available would not hold the current design of the ePass device. These will secure the ePass device while driving vs leaving loose on the dash board.
STYLIANOS TI rented a 15 footer on 06/17/2026 for 1pm pickup. I did my initial pre trip and took pictures of the vehicle. Eventually, I was on my way when I noticed the wheel alignment on this truck was severely off. Nonetheless, i had no other choice because I needed to be at my destination at a certain time. It’s very concerning that Uhual or there mechanics would put this truck on the road.
HARASH CExperience was fantastic, everyone was helpful, professional, courteous, no problems. I’ve used this location several times and it’s always a good experience
MATTHEW WNone
Thomas SIt went very smooth. Customer service was excellent.
Edward CGreat customer service from the staff, helped my navigate the online process and get me on my way in no time!! Highly recommend them!!
Thomas JExcellent customer service provided by the staff.
fiona rFantastic location. We rent from them often and never have an issue!
Robert MSimone and were extremely helpful and knowledgeable. I wish everything went as smoothly as this.
Joseph FAlways a great experience.
Bob OAll good NO ISSUES
Valerie DFolks at U-Haul of Poukeepsie were very helpful in getting me unhooked and checked out when I returned the trailer. However, construction on the Mid-Hudson Bridge created a one-hour delay in getting across the bridge from the west side when I returned the trailer. Thus, if you are arriving from the east side of the Hudson, you might better find a location on that side of the river.
David RThe app to do inspection was updated to require a gps location function which did not work for me. App updates should be THOROUGHLY tested before release. I could not get past the gps request to take pictures and record mileage.
Gary MVery friendly and great customer service.
Marvin DSharlenet continues to run a great location. Check-out and then the check-in process is always quick and smooth. Thank you very much.
Robert MWell I shouldn't of bin in a rush to drive off. First I never saw the bill was just charged without getting a receipt,because computer was down. Now if I did get the receipt I would have questioned why I was charged for the full wiring of my hitch because it was not completed....left the wire wrapped up in the back of my van. TECHNICIAN SAID there's no way to get it out under the van ....you will have to do it yourself. Plus the next day I go to pull out of a parking spot and my dash lights up everytime I put it in reverse?????? Never again will I trust U-Hall
james mKeep providing the great customer friendly service as you do . Tx!
Christopher WAgent was helpful, checkout process was quick and easy
Ryan AI was charged an extra $20 because I returned the truck earlier, and there were additional miles beyond what was included in the contract, so I paid for the extra mileage.
MUHANADJ HConvenient location. Check-In process was streamlined. Great Experience!
JOSEPH KGreat rental
Daren SWe will rent from this location again when needed.
DEBORAH BYou guys charged me for not cleaning the truck when I clearly did. You guys suck!
AKI OCharlenet continues to run a very organized operation. Everyone is quick, efficient and friendly!
Robert MEnsure that the vehicles are clean and the seats vacuum and the floor swept,the van and the seats was so nasty it messes up my wife allergies,because dust was flying everywhere in the van,vehicle have to be clean
Jason MNice people easy place to use
Joseph KTruck engine light was on when first got in. Went back into store and employees said that the high mileage causes the engine light to come on. However driving the truck, the transmission was sticking in the first few gears. So the entire driving experience was horrible. Upon return, the employee by the garage receiving the trucks was one of the rudest individuals I have interacted with. Seriously that guy has no business interacting with customers. While I don't rent trucks often, this entire experience was so bad that I will not be using uhaul anytime soon, and I will be recommending a different company to anyone who asks.
Geoffrey CRented a 6x12 trailer but was unaware that the opening was only 5.5ft wide. wasted an entire day because I was picking up a Utv and it didn’t fit through the gate. It does not say anywhere about that. Luckily tractor supply rents trailer for half the price. Would not rent from U-Haul again
Nick LThe staff needs education on customer service. This is the second time I’ve been in that location and the staff is rude and unhelpful.
Charise OStop using that app. It’s extremely glitchy and caused me to be charged a late fee when dropping off the truck and also made me miss my storage closing time. Doesn’t work. And your services are outrageously expensive.
Jermaine GYour app kept getting stuck and timing out. Was impossible to take pics and verify mileage when getting the truck.
Jeffrey DKeep doing what you’re doing with excellence t customer service and cleanliness of the rentals !
Christopher WFriendly and professional service
Robert ZThe woman who helped me was super helpful and friendly. She walked me through what texts I’ll be receiving from uhaul and even brought me out a broom to help sweep rain water out of the open trailer that I was renting. Thanks to her for a great uhaul experience today!
DEAN BThrough clean and more when helper helping tell me about taking pictures of cargo I did on my own I saw but now pictures aren’t there
Jessica VEvery time I rent from a location 2 miles from my home, I have to go another 6 miles to get and drop off. This takes away from my rental time and I have to pay for an additional 12 miles. $18 each rental. So this last time, I was late because I have to travel to get to the location and had to pay for an extra day because of a couple of hours of time. And the $18 extra for mileage. 1-2 hours should not constitute an additional $30 charge for a day. Especially if the facility is closed and they will not be renting to someone else when they are closed. It is a scam and a rip-off!!!! And they do nothing when you complain or ask for a discount because of the change in pickup and drop off. There should a pro-rated amount for a couple of hours not a full days charge. In addition, We picked up at 6pm. The agreement said 5:30pm. So we lost a half hour right there!!!
jodi aSales floor is a little odd and confusing with a shelf hiding the sales counter. I would suggest redesigning the sales floor.
Jeff W10 foot truck lacked backup camera. Surprised you do not have them in your fleet like the Uhaul in Hanover, NJ
JAIME LLearn how to help your costumers more and not just leaving them to try and figure things out for themselves after paying money and needing help they don’t know anything in this store.
jonathan nLockbox now to the right instead of the left of the sliding doors - worth updating for people like me who are apparently blind
COLIN CKeep up the excellent customer satisfaction !
Christopher WExplain the return policy, when renting a vehicle... The staff was excellent, the vehicle was perfect for the pre-move, drove well, and handled great. Thank you ..
Joseph MNeed better signage directing folks to the the equipment Return especially if they hadn't looked at directions texted and just planned to go to the desk when returning. I parked it, waited at desk, had to go back out and pull it around back, went back in and waited at desk again to be told that I was good to go anyway.
Dean RAbsolute worst customer service I’ve ever experienced. Would never go back to this location, with the same employees. I rent from U-Haul on a regular basis, but this location changed that. I will now spend my money at Home Depot, for their rentals. This U-Haul location is absolutely horrible.
ATHENAELENI OThe girl who helped me needs to communicate better. She wasn’t friendly, and explained things with an idk what I’m saying tone.
Matt BYou're doing a wonderful job. Keep up the good work.
CARLOS HAnnoyed that the tru k was on E and i had to fill it up. Also the photo submission wasn't working and i want to submit them incase flushing pulls a fast one. I feel like the guy knew it would expire and wants to pull a fast one
NIA sMake sure the truck is clean i got charged for cleaning the truck when it was already dirty
Jimmy Mclean truck, polite and quick service.
Thomas MThe trucks are out of windshield washer fluid; please fill them with the necessary fluid.
jhonep ASelected mobile pick up option, key was not in box,, so I had to go inside to pick up key. Cardboard insert still on windshield of truck. Worst part was being charged for 3 gallons of gas even though I only drove 13 miles!
Stephen CDoor doesn’t close on the truck. I can see the road while driving through the crack. WiFi doesn’t work. App didn’t work. Had a terrible time dropping off the vehicle and registering that I did it on time
Harold HSimon was very helpful and professional!!
Jeffrey B