Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
5-star service! The team was super helpful when I had to extend my rental twice. They made the process quick and stress-free. The truck was in great shape, and I’ll definitely be using this location again for my next move.
AARON H
Rating:
5.0
Thank you
PAUL R
Rating:
3.0
Badly understaffed location, one person can only do so much, visibly unhappy long line of customers when I went back to return the trailer, and only ONE staff.
I'm sure is stressful, overwhelming and probably reportable to Division of Labor Standards Enforcement (DLSE/Labor Commissioner's Office and Cal/OSHA.
This is bad business.
JOSE C
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
NATHAN H
Rating:
5.0
Customer did not leave a comment.
JUAN H
Rating:
5.0
I reserved a 16’ toy trailer on the app. Put it my truck type make and model. 2016 Ram 1500 6 cyl diesel. You accepted reservation. When I the young man at the counter informed me I could not rent that trailer with a 1500 truck. I needed a 2500 truck. We had to scramble to find something different. This is something you need to fix in your system. Very frustrating for your customers. I had already made all the plans to pick up the load.
BRIAN M
Rating:
4.0
Good service
RONALD V
Rating:
5.0
Customer did not leave a comment.
BARBARA A
Rating:
5.0
Brandon Leon is Excellent customer service knowledgeable, helpful, easy to work and pacient.
JOEL C
Rating:
5.0
Customer did not leave a comment.
DANIEL G
Rating:
5.0
Above and beyond the staff here! 👍
CHRISTOPHER K
Rating:
5.0
Customer did not leave a comment.
HALEY K
Rating:
5.0
Customer did not leave a comment.
STEVEN M
Rating:
5.0
Great costumer service
Timothy S
Rating:
5.0
The entire crew was very helpful regarding any questions or concerns I had. Truly a great experience!
Ellen R
Rating:
5.0
Manager does a great job
CAMERON G
Rating:
1.0
I returned the van back around 1:20 when looking at my receipt it showed it was returned around 2:20
CAROLYN S
Rating:
5.0
Customer did not leave a comment.
FRANK L
Rating:
5.0
2nd time I've used them in past 5 months. They make it super simple. Skyler was great getting me out and then checked back in at the end of the day. The App was very easy to use and post pictures on. Truck was clean and pre-loaded with all the carts and blankets. Class A run facility. Thank you.
SCOTT D
Rating:
5.0
Customer did not leave a comment.
DWAYNE O
Rating:
5.0
Customer did not leave a comment.
JOHN M
Rating:
5.0
Truck was in great condition with dolly/blankets in the back for purchase if I needed them.
Customer service at this location was great. Explained everything to me at pick-up and got me out fast at check-out.
Will definitely use them again for next move.
DOUGLAS B
Rating:
5.0
friendly and professional service
ROBERT Q
Rating:
5.0
I came to the U-Haul not expecting anything but boy was I wrong. Right off the bat, Brandon was there taking great care of me. Super easy going guy full of knowledge. A type of person you would want in your friend group. He helped point me in the right direction and told me about the special offers U-Haul had going on at the moment. I ended up getting a pickup truck. The truck was super clean inside and out. It drove like a champ. Talk about torque on demand! It was perfect for what I needed to haul. I gotta give a big thanks to Skylar as well. I only talked to him on the phone but he helped me with every question I had and was very knowledgeable and easy to talk to. Thanks U-Haul for your reliable truck, services and kind hearted workers. I’ll definitely be coming back to that location!
JOSEPH M
Rating:
5.0
Very friendly and helpful customer service prided by in-store clerk.
THOMAS H
Rating:
5.0
very helpful and on top of it
DANIEL W
Rating:
5.0
Customer did not leave a comment.
JOHN F
Rating:
5.0
Customer did not leave a comment.
TERESA M
Rating:
5.0
NA
PHANITNANTA R
Rating:
5.0
The associate was so good and great customer service!!
FERNANDO R
Rating:
5.0
Brandon was easy to communicate with, very helpful and guided us with options, Thank you we WILL be coming back :)
KEVIN W
Rating:
1.0
They charge me for cleaning but car was clean when I drop off
DAVIT H
Rating:
5.0
Don't make customers do the walk around taking so many photos, employees should be doing this to ensure accuracy
JENNIFER R
Rating:
5.0
Had great service
Joseph T
Rating:
5.0
Staff were knowledgeable and friendly
Levon T
Rating:
5.0
Customer did not leave a comment.
NAZARETH V
Rating:
5.0
Staff was incredibly helpful and quick, best and most complete service I have had at a U-Haul location
JONATHAN G
Rating:
5.0
Customer did not leave a comment.
SHIHPING C
Rating:
5.0
I really appreciated the person checking me in. He was extremely helpful. Awesome customer service.
LAWRENCE B
Rating:
5.0
Uhaul of Simi Valley outstanding customer service and support. I highly recommend this location. Rented toy hauler, tow vehicle 2009 Dodge Power Wagon, vehicle towed 2009 Supercharged Dodge Challenger.
KEVIN M
Rating:
5.0
Brandon was amazing and gave excellent service! Definitely recommending this location 🤗
ERICA F
Rating:
5.0
Very nice experiance
ALEXANDER S
Rating:
5.0
Nothing, everything was smooth, professional and organized.
Kyle P
Rating:
5.0
Excellent service from the employee Juan. Very helpful and professional. I recommend this unit.
REGINALDO M
Rating:
4.0
last person spilled gas in the back of van. Very nasty smell that would not go away with any spray. I only needed it for a 50 mile trip, and I think they gave me a little discount for it. Other wise, very good.
Paul S
Rating:
5.0
It’s sometimes hard to get someone on the phone at the local level.
ROBERT C
Rating:
5.0
Customer did not leave a comment.
GARY P
Rating:
5.0
Customer did not leave a comment.
BRIAN C
Rating:
3.0
Lower the cost
CHARLES B
Rating:
5.0
The drop off process couldn't be any easier. Great experience with uhaul all around.
SYLVIA C
Rating:
5.0
Customer did not leave a comment.
DONALD U
Rating:
5.0
great service and good quality equipment - I use them often
DANIEL W
Rating:
4.0
lights were not working. my husband had to buy a fuse in order to use the trailer
nataly r
Rating:
5.0
The assistant manager was very friendly, accommodating and professional. They also provide propane tank refills, so I'll be back to use that service as well. Highly recommended!
Thomas O
Rating:
5.0
Customer did not leave a comment.
severo g
Rating:
5.0
Customer did not leave a comment.
RHONDA B
Rating:
5.0
Easy service and more importantly, a very user friendly App.
Apurva K
Rating:
5.0
Customer did not leave a comment.
DIRK D
Rating:
5.0
Nothing at all.
JASON B
Rating:
5.0
Customer did not leave a comment.
Steven S
Rating:
5.0
One tire semi bald. Was a little worried
KEVIN P
Rating:
4.0
Customer did not leave a comment.
THERESA B
Rating:
4.0
Customer did not leave a comment.
BRENT S
Rating:
3.0
Vehicle was filthy. Minimal cooling from A/C. Radio didnt work. Only 1 one clerk for busy waiting area.
THOMAS S
Rating:
4.0
You need more than one guy working this location. The guy hustles, but pick up takes a long time.
RODNEY Z
Rating:
5.0
Dropoff was easy. Handed over the keys and I was on my way. Received an email receipt within 30 minutes.
JOHN C
Rating:
5.0
Fast pro service..
RONALD G
Rating:
5.0
Customer did not leave a comment.
HILDA O
Rating:
5.0
Customer did not leave a comment.
ROBERT G
Rating:
5.0
Customer did not leave a comment.
GARY K
Rating:
5.0
TW hen I picked up the truck, the clerk told me the cruise control had been disabled by U-Haul. I discovered in New Mexico That it had not and loved using it all the way to Tennessee. Thank you for the free truck upgrade and the awesome experience. Even the helpers (I found from your website) at the other end of my journey were amazing.
U-Haul has got everything you need. A Smooth and simple experience.
DON A
Rating:
5.0
Everything was great in Simi
JODY W
Rating:
5.0
Customer did not leave a comment.
ROBERT G
Rating:
5.0
Customer did not leave a comment.
DAVID A
Rating:
5.0
This is the second time I've rented at this location and I'm very happy and satisfied with the service. The vehicles are great and the employees are excellent - very polite and accommodating.
JONATHAN M
Rating:
5.0
Easy process would highly recommend
TREVOR S
Rating:
5.0
Customer did not leave a comment.
ROBERT G
Rating:
5.0
Customer did not leave a comment.
DIRK D
Rating:
5.0
Customer did not leave a comment.
ALEXANDER G
Rating:
5.0
Customer did not leave a comment.
CHRISTY T
Rating:
5.0
Customer did not leave a comment.
Pedram M
Rating:
5.0
Great employee, very helpful and nice
MATTHEW T
Rating:
5.0
Customer did not leave a comment.
CLAVE M
Rating:
5.0
Very professional and courteous
LEONARD F
Rating:
5.0
The fuel gauge was at full but I don’t think the tank was completely full because I had to refill over 7 gallons for 23 miles
HARVEY J
Rating:
4.0
This time there was only one person in line in front of me on the pick up and no customers there on the drop off. The gentleman that helped me on the pick up and drop off was great. Friendly and customer service oriented. Which is always appreciated.
THOMAS H
Rating:
5.0
Drew was super helpful and kind. Made the transaction super easy!
TAIALEXANDER U
Rating:
3.0
Customer did not leave a comment.
Else-Marieke G
Rating:
5.0
Customer did not leave a comment.
JAMES J
Rating:
5.0
Giovanni excellent customer service top notch should be employee of the year
JUAN A
Rating:
5.0
Love the staff at this location. Super friendly and knowledgeable. Process is quick and easy!
JOLYN T
Rating:
5.0
Customer did not leave a comment.
ROBERT M
Rating:
5.0
Customer did not leave a comment.
MOSHE H
Rating:
5.0
Customer did not leave a comment.
WAJIH T
Rating:
5.0
Very accommodating and easy to work with.
Steven B
Rating:
5.0
Customer did not leave a comment.
JASON J
Rating:
1.0
Rude Customer service at the desk. Brandon Leon is not friendly
MATTHEW D
Rating:
1.0
Rude !!! Brandon is a very rude person. did not make my experience a good one..
TRAVIS B
Rating:
5.0
Customer did not leave a comment.
Eileen M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RICHARD C
|
Overall Experience
Rating:
5.0
Driving east on Los Angeles Avenue there is no easy way to pull into the Uhaul lot. I had to drive much further up the avenue to find a business I could turn around in to travel back west on L.A. Ave and then pull into Uhaul lot. That's a city of Simi Valley street design flaw. It does frustrate Uhaul customers though.
RICHARD C
|
First Impressions
Rating:
3.0
The staff was very kind and helpful. Unfortunately this particular location doesn’t have very many storage units. I came 5 minute before closing thinking I could access my reservation of the storage unit and simply load my stuff in once the office closed, unfortunately that wasn’t an option. When I came at opening the next morning, the worker wasn’t able to locate my reservation or set me up properly. We waited for over an hour for us to finally get access to the storage unit. Again, the staff was super kind and I could tell they were doing everything they knew to do, but it was an unfortunate situation. This location seems great for truck and van rentals, but probably not the best for just storage rentals if you’re looking for something quick.
ARI B
|
First Impressions
Rating:
5.0
Joe and the entire team at this location are the most professional, attentive, knowledgeable and refreshing types of professionals — working in a demanding and clearly busy (seemingly non-stop) environment of steady customers in and out).
They have made multiple services of this Uhaul site easy and seamless to use and invest patronage in, from rental vehicles to storage space, to moving supplies, to friendly advice and enjoyable almost “small town” friendliness.
Thank you and your them for the truly rare and higher quality customer experience than is as easy to find and salute as this Uhaul team is at this location. 👍
STEPHEN F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerry K
|
Overall Experience
Rating:
5.0
The staff was very helpful and the storage units are clean and easily accessible. Im very happy with it and I would recommend all my friends who are looking for a storage unit to rent here.
Jeff H
|
First Impressions
Rating:
4.0
There was quite a long period of time where I couldn't reach the staff at this location by phone. I was always transferred to another facility to take a message for them. 9 out of 10 times that I left messages I did not receive returned calls.
Charles S
|
Overall Experience
Rating:
1.0
The workers were rude and unprofessional and did not make me feel welcomed so I canceled the unit rental because they are dirty and small located in a parking lot customer service needs to be improved
ERIC S
|
Overall Experience
Rating:
5.0
The staff are excellent! This U-Haul has gone above and beyond my expectations. The U-Haul of Simi Valley is the best U-Haul on this Planet!
DeMetra M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff H
|
First Impressions
Rating:
5.0
Thanks for your help
nicole w
|
First Impressions
Rating:
5.0
The staff was pleasant and helpfull in every maner of the process even help me load the storage unit. i couldnt ask for better service.
RONALD T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMEER N
|
Overall Experience
Rating:
5.0
The staff was excellent well trained and cater to every need I had I would recommend this facility to all my friends they are the last stop shop don't need to go anywhere else thank you for the great service muchly appreciated
RONALD T
|
First Impressions
Rating:
1.0
Rude, lazy and not willing to work staff. They all had their cars blocking my storage unit. I had to ask them for access, when not one but 3 employees leisurely took their time moving their car show vehicles as I waited a few minutes. The facility is dirty and it would make sense with 3 ppl who just take their time doing almost nothing. There was a mixup by uhaul of my pickup location and the staff were not helpful. Which all coincided with the customer service number who basically did the same thing and pushed me off to someone else to someone else. What a waste of time having me drive all over town and not be helpful. Horrible experience. If I wasn’t moving and needed your services that day I would have gone elsewhere. From this point forward you lost a customer. Thanks for wasting my time. Good to see staff being paid to do absolutely zero work.
Jackie B
|
Overall Experience
Rating:
5.0
The manager of the Simi Valley branch is great.
Alyssa M
|
Overall Experience
Rating:
5.0
Over the phone customer service was not helpful. Decided to go in person to inquire more and the in person staff at Uhaul Simi Valley is so friendly, helpful, and considerate.