Customer Reviews for U-Haul Storage of Jackson

4,079 reviews

2234 Hwy 80 W   Jackson, MS 39204
(E Of Ellis Ave)

(601) 352-2607

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(601) 352-2607

2234 Hwy 80 W
Jackson, MS 39204
(E Of Ellis Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Donnie W. 
Rating:
4.0

Customer did not leave a comment.

ROSIE B. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE B.  |  First Impressions 
Rating:
5.0

I had a good experience. Lady at the counter was nice. Truck was there and ready to go. When I returned the truck I didn't have any problems. Overall good experience.

BARBARA W. 
Rating:
5.0

Lady was very nice!!

ELIZABETH M. 
Rating:
5.0

I would send anyone to your company

CHARLES O. 
Rating:
4.0

The app is difficult to use. All questions did not populate for me. I had to go in to get an error corrected.

Joyce B. 
Rating:
5.0

Customer did not leave a comment.

PORTIA G. 
Rating:
5.0

Customer did not leave a comment.

TAMARA M. 
Rating:
4.0

It’s was VERY warm for a climate controlled place

Jazmyn N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA L. 
Rating:
5.0

NA

ROSE W. 
Rating:
5.0

I didn't see where there is any Improvement needed

ANNETTE W. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY A. 
Rating:
4.0

Continue good customer service.

JOSEPH F. 
Rating:
1.0

Nothing for me at hey 80 location in Jackson rude bad customer service. From here on out if it's Northview Dr in Jackson I'm going to hwy 80 in Pearl if not one of those I just

Jermaine A. 
Rating:
3.0

When are y'all going to get with me about my stuff they done broke and tore up and took out of my son's tote please get in touch with me soon as possible

QUEEN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA M. 
Rating:
5.0

Customer did not leave a comment.

CLYDE M. 
Rating:
1.0

To whom this may concern I queen Bell has lost two of my TV's a 50 inch and a 42 inch and my king size mattress that they tore and my wedding glass that I had since I were married in 1997 and when I were married in 2015 were all broke now I don't have a TV to watch or my mattress to sleep on then my son's Polo shirts are missing I can't pay him for what was in the storage in his tote

QUEEN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENIS T. 
Rating:
5.0

Customer did not leave a comment.

MARCUS T. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

JACOB H. 
Rating:
5.0

Customer did not leave a comment.

MONDARIUS W. 
Rating:
4.0

The dolly is not tied down properly. The little green tie broke while driving. I did not use the dolly but it got moved while in motion. Upgrade the tie down on the dolly.

ALVIN M. 
Rating:
4.0

This a busy location so I understand. My only suggestion would be having some of the workers to assist customers when they see them pull up in the designated areas with equipment return. Ms. Shay is exceptional and took time to explain some things to me.

SHARMON R. 
Rating:
5.0

Customer did not leave a comment.

RODERICK W. 
Rating:
3.0

Based on COVID-19, I recommend cleaning the inside of vehicle before renting .

RONZA A. 
Rating:
5.0

No comment.

Robert D. 
Rating:
5.0

I was not given a receipt for the amount of refund when I returned trailer. A day early.

EARNEST W. 
Rating:
4.0

Customer did not leave a comment.

BILLY L. 
Rating:
4.0

I was told that there was a significant charge for returning packing blankets unfolded. I did fold them all, but when I returned the truck the receiving location manager was very surprised that the blankets were folded. Not a big deal.

MICHAEL B. 
Rating:
3.0

I made a reservation to pick up a car dolly as closest possible to the location where I was picking up a vehicle, which was more than three hours away. A half hour after getting on the road, I was contacted by the U-Haul location where I was set to pick up the dolly and was told they did not have a dolly there and I would have to drive even farther out of my way to pick up the dolly at a different location. They failed to tell me that the new location would be closed by the time I got there. So once this was discovered, I spent the next 30 minutes calling around the city trying to find a tow dolly, which was unsuccessful. I ended up going to a fourth U-Haul location and renting a car trailer. The individuals at the first location were rude. I don't care to continue on writing about my awful experience on here. Please contact me at 205-253-4333. Thank you

CHRISTOPHER R. 
Rating:
4.0

Customer did not leave a comment.

Olivia G. 
Rating:
5.0

Nothing always pick up at this location very friendly

STEPHANIE O. 
Rating:
5.0

Customer did not leave a comment.

Clinetta G. 
Rating:
5.0

Customer did not leave a comment.

IDA T. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
2.0

Customer did not leave a comment.

EDITH H. 
Rating:
5.0

Customer did not leave a comment.

BENARD J. 
Rating:
4.0

Customer did not leave a comment.

Darlene B.  |  Overall Experience 
Rating:
5.0

Offer disposal blankets to the customers att a set price.

BENITA B. 
Rating:
5.0

Customer did not leave a comment.

Bert W. 
Rating:
5.0

Nothing- excellent customer service

SHERRI M. 
Rating:
5.0

The tail light was installed with revers and they came out. I had to tape tail light in. This was a plastic fender

ROBERT S. 
Rating:
5.0

The personnel at this location were friendly, professional, and very helpful.

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

CHANDA R. 
Rating:
1.0

Customer did not leave a comment.

SHANEKA B. 
Rating:
5.0

Customer did not leave a comment.

BRIDGETTE L. 
Rating:
5.0

This pickup location was great. It was UHaul that changed our pickup location to one further and out of my way.

Jerri M. 
Rating:
5.0

Customer did not leave a comment.

micheal G. 
Rating:
3.0

I reserved at one location and location was switched without notice. The new location address was not given I had to figure it out myself.I didn't get the furniture or appliance dollies I reserved.I was not compensated for the inconvenience.

KADESTRIC R. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL L. 
Rating:
5.0

Customer did not leave a comment.

ERIC Q. 
Rating:
5.0

Customer did not leave a comment.

THEODORE J. 
Rating:
5.0

Excellent and courteous service

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

Kenneth N. 
Rating:
5.0

So fat so good . Keep up the great work. PJ was very nice and Friendly. He had a great attitude. Great customer service. Mr. B.

JIMMY B. 
Rating:
5.0

Customer did not leave a comment.

Charles J. W. 
Rating:
4.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Customer did not leave a comment.

Christopher B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KEVIN U. 
Rating:
4.0

The workers at this location were excellent, friendly, and helpful.

Avery S. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

GREAT CUSTOMER SERVICE.

NINA D. 
Rating:
4.0

Have all items reserved available. No furniture blankets were available.

Donald G. 
Rating:
3.0

I reserved a truck close to where we were moving to cut down on mileage. The pick up location was changed twice before the pick up day. On pick up day, the truck was not at my pickup location and I had to travel 15 minutes to the other side of town to pick up a truck in a location that I did not choose initially on purpose. In talking to other people that have used the service recently, this appears to be par for the course with UHaul recently. It's a poor customer experience and feels like it is being done on purpose so you can charge more. When I picked the truck up at the final location, the employees were fine and did their jobs as well as can be expected.

ROBERT T. 
Rating:
3.0

Encourage extending a more professional and engaging experience to ALL clientele…

GREGORY S. 
Rating:
3.0

Reps didn't seem interested in helping; Reps weren't wearing masks; overall not a very inviting work crew

Latoya F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber S. 
Rating:
5.0

Customer did not leave a comment.

Amber S. 
Rating:
3.0

the staff was not as helpful and the attitude was not what I would call too friendly. the ladies were preoccupied with their cellphones

TARESA L. 
Rating:
5.0

Customer did not leave a comment.

MYRON S. 
Rating:
1.0

Customer did not leave a comment.

PATRICK P. 
Rating:
5.0

Customer did not leave a comment.

Cara S. 
Rating:
4.0

The place was supper busy, only one worker and she did her best to get everyone out the door quickly and efficiently.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Alexis K.  |  First Impressions 
Rating:
3.0

Time consuming when checking in and bringing truck back to location. Customer service not that great.

Marian C. 
Rating:
5.0

excellent service and service reps were very nice and friendly. Thanks

GERALD W. 
Rating:
1.0

Two young women met me when I pulled into their location wiith the tow dolly. They were adamant that they would not touch the dolly until our car was off. I kept telling them that I would drive the car off the dolly but I did not know how to remove the ratchet style tire straps. After about 20 minutes of this back and forth, one of these women realized she better get the straps off so I could remove my car. There was no such thing as service at this location.....the two women were rude, lazy, and did nothing to assist a customer. Would never use this location again!

Stephen D. 
Rating:
5.0

Nothing

ISLEY C. 
Rating:
2.0

Every time I called about my storage nobody answered the phone. Even when I was trying to pay the bill and ask why fees are steady getting adding nobody answered my questions.

Destiny H.  |  Overall Experience 
Rating:
5.0

Awesome service

TYLER T. 
Rating:
5.0

Tony, Carmen & Shaun were fantastic. Please make sure there is fuel in the rental (11 miles of fuel)

howard S. 
Rating:
5.0

Customer did not leave a comment.

LATOYA C. 
Rating:
5.0

Customer did not leave a comment.

Dajoure M. 
Rating:
3.0

Good

Walter E.  |  First Impressions 
Rating:
2.0

I reserved a 6x12 utility trailer for Sunday morning. While waiting my turn I watched an employee drive up with a small utility trailer drop it off then go and hook up to the only 6x12 and leave with it. So when I got to the counter I was told there were no 6x12 trailers available. Not sure how it works with employees using the trailers but if there is only one trailer on the lot they should check and see if it's reserved.The lady at the counter did find that a 6x12 was over due and called to get them to bring it in. So I had to wait. He brought it in but wanted to extend for one more day. He could not because I had it reserved, so he had to find another trailer somewhere else. So a lot of trouble and frustrated customers could have been avoided if the employee had checked first on taking the trailer.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

WANDA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colton S. 
Rating:
1.0

Make sure not to make false advertising

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

VALENCIA W. 
Rating:
5.0

Customer did not leave a comment.

JAY B. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

T

MARCUS S. 
Rating:
2.0

I completed a mobile checking and still had to spend time at checking out. The computer was running slow once I was being serviced. I made it there on time but had to wait 40 minutes to leave and 30 plus minutes to make a return.

CARLOS D. 
Rating:
5.0

Fast service

Annie J. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P. 
Rating:
5.0

Customer did not leave a comment.

Erika C. 
Rating:
5.0

Customer did not leave a comment.

IVORY W. 
Rating:
5.0

Customer did not leave a comment.

IFE M. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

SHARON P. 
Rating:
5.0

Customer did not leave a comment.

MARTY L. 
Rating:
4.0

Customer did not leave a comment.

Royeisha W. 
Rating:
5.0

Customer did not leave a comment.

TERRI H. 
Rating:
5.0

Customer did not leave a comment.

TINA B. 
Rating:
5.0

Customer did not leave a comment.

CURTIS S. 
Rating:
5.0

No problems.

Shekia R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shatandria m.  |  First Impressions 
Rating:
3.0

Unit leaked

John M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brad l.  |  Overall Experience 
Rating:
1.0

Rats ate peed dead decayed rats my storage fume of rat poo and urine all the things will have to be cleaned and sanitized Poor very poor for the price I struggled to pay Hoping something can be done to rid the bid RATS

sheila j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lillian H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronnie h.  |  First Impressions 
Rating:
4.0

Everyone at Uhaul was nice and gave great customer service. We are from Texas and needed storage for our college student so thanks Jackson Uhaul for a job well done.

calvin n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nekysha W.  |  Overall Experience 
Rating:
3.0

My card never worked for the door my storage unit was in

KIMESHIA W.  |  Overall Experience 
Rating:
5.0

The staff was great and took care of everything that needed to be taken care of.

shelby P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

TORNESHA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keyonna M.  |  Overall Experience 
Rating:
4.0

Overall my experience was alright only saying that because I found rat pellets on some of my furniture.

Latonya W.  |  Overall Experience 
Rating:
5.0

Shay Jones was very polite and professional. Thank you so much for your customer service.

Keyonna M.  |  First Impressions 
Rating:
5.0

Convince Prices

Helping Hands C.  |  First Impressions 
Rating:
5.0

Very friendly and helpful service.

willie j.  |  First Impressions 
No reviews have been submitted for this location.

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