Customer Reviews for U-Haul Storage of Klamath Falls

3,448 reviews

2528 Washburn Wy   Klamath Falls, OR 97603
(Across from the Grange Co-Op)

(541) 883-7147

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(541) 883-7147

2528 Washburn Wy
Klamath Falls, OR 97603
(Across from the Grange Co-Op)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

GALE A. 
Rating:
5.0

I reserved the trailer online the night before. I was aazed at how fast pick-up and drop-off were.

George K. 
Rating:
5.0

Customer did not leave a comment.

Dawn W. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

The office, people, and equipment are great.

robert R. 
Rating:
5.0

I was happy with kindness and speedy service!!

Kathy O. 
Rating:
5.0

Friendly professional staff

Bill J. 
Rating:
5.0

The only issue was we called a few days before our reservation with a question. Someone from the location was supposed to call us back and they never did.

Penny F. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Great service at both pick up and drop off. Quick, efficient and courteous.

Michael Z. 
Rating:
5.0

No comment but very good customer service. Thank u.

JOEY M. 
Rating:
5.0

Customer did not leave a comment.

Kelsey K. 
Rating:
5.0

Top notch service today, I couldn't have asked for anything better. Many thanks to the lady who handled my Uhaul experience.

JAMES N. 
Rating:
5.0

The attendant helped me determine that the trailer turn signal was a faulty fuse in my vehicle.

Dean J. 
Rating:
5.0

Customer did not leave a comment.

Connie T. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

All good

DAVID W. 
Rating:
5.0

These are the most friendliest people and very helpful. If anyone needs a U-Haul these people on Washburn across from the Grange Co Op is the place to go. They have the best customer service!!! Thank You and keep up the great work!!!

Mindy P. 
Rating:
1.0

Rude and condescending.

Lisa A. 
Rating:
5.0

Very friendly and helpful

Mindy P. 
Rating:
3.0

The store was extremely busy and there was only one employee trying to help everyone so the experience took a very long time. The individual behind the counter that finally helped me looked very unprofessional with all kinds of piercings in her face.

Tony H. 
Rating:
5.0

Crystal and her crew were great! Thank you! Mike Garrard

Michael G. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

These guys have always been spot on.

Eric G. 
Rating:
5.0

I personally have no complaints…. Service was great always helpful and always ready to help you with your needs thank you

Douglas F. 
Rating:
5.0

Fast and friendly.

Tony H. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Nothing at all overall they were very professional

benny F. 
Rating:
5.0

Get the prices reasonable… That's it 😊

NOELLE K. 
Rating:
5.0

The woman who booked the reservation had poor knowledge about the van I was renting. She told me that I could only use the van for 4 hours. When picking up the van at store the men told me that I could use the van for 24 hours! Very poor reservation knowledge by lady who took the reservation. In the future I will go to the store to secure my reservation

LORELEI M. 
Rating:
5.0

Customer did not leave a comment.

Gregory E. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

The young lady that helped was pleasant even though it was early and the weather was challenging. She suggested I wait inside while she checked the trailer. A great experience overall.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
4.0

Courteous and helpful staff on both pick up and drop off.

John F. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP RAY B. 
Rating:
5.0

Krystal is always pleasant, as is everyone who works there. She has been there forever and is always fun to see. She is always smiling and makes to you relax, even on an exaggerated day.

Lori R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Very friendly people

Mindy P. 
Rating:
5.0

Employees very helpful and courteous

DAVID W. 
Rating:
5.0

I really don't like that the passenger seat belt ratchets in to be as snug as possible. Any time I needed to reach for the cooler, the radio, anything really, I had to remove the seat belt to do so. Really irritating.

TIMOTHY WAYNE D. 
Rating:
5.0

It was simple and didn't take long

RYAN R. 
Rating:
4.0

Have staff be nice and have some social skills

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Rhonda P. 
Rating:
5.0

Customer did not leave a comment.

Tory S. 
Rating:
5.0

I was VERY DISAPPOINTED with the scheduling. I was told that I could not get the truck I needed until 2:30. When I got the truck, I was told that it had been ready that morning AND the schedulers were going to cancel me and give my truck to someone else. If not for the young man at the local store, I wouldn't have gotten the truck!!

John G. 
Rating:
5.0

Great crew at this Uhaul store. Always friendly and hard working. It my go to store.

john M. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Friendly service

Kim T. 
Rating:
5.0

Customer did not leave a comment.

Brenda Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLESHENRY N. 
Rating:
5.0

Customer did not leave a comment.

Julius R. 
Rating:
5.0

Truck was checked out with red clay mud all over wheels and fenders. So much that it was dropping off the truck onto the ground. The electrical did not work properly. No taillights. With headlights turned on - no brake lights or rear turn signals. Driving with only the day time lights on did not allow the dashboard to light up after dark. The windshield wipers were old and the wrong size. They did correct this problem when I went back to the store the next day.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

Fred G. 
Rating:
5.0

Customer did not leave a comment.

Troy R. 
Rating:
5.0

When we received the equipment contract from this store we were shocked to see the insurance had been added without our knowledge. No receipt or contract was provided at the location where we picked up the trailer. They had added $25. for coverage we didn't need or want. We only needed the trailer overnight, not for 3 days.

Norm R. 
Rating:
5.0

Customer did not leave a comment.

Dylan D. 
Rating:
5.0

Everything always goes smoothly with this location.

MARY P. 
Rating:
4.0

Customer did not leave a comment.

Anson S. 
Rating:
5.0

Give them mounds bar unless they like nuts…then give them a almond joy… OK thanks

Doug F. 
Rating:
4.0

Customer did not leave a comment.

VaShawn A. 
Rating:
3.0

None.

JON S. 
Rating:
5.0

Customer did not leave a comment.

Gordon W. 
Rating:
4.0

Customer did not leave a comment.

Karen S. 
Rating:
2.0

Uhaul really needs to work on coordinating reservations and availability. I reserved a 20 ft. Truck at the Washburn location some 2 weeks before my move, and when I checked 2 days before pick up to if it was available, it wasn't. The nearest location was Chiloquin which I was forced to accept due my flight, etc. The man , Ross, in Chiloquin , was off the day of pick up, and he agreed that he would be there for me at 4pm for pick up. I called he , or tried to, left a message for him to call so we could rendezvous at Chiloquin, but he never called. I ended up going to the Washburn address and paying an additional 1,200 dollars for a 26 ft. Truck. Which was all that was available. Uhaul is a rather shoddy organization, always has been. The truck I rented was dirty and not a good representation of a business. If I ha had another alternative, I would of taken it. Uhaul is quite mediocre.

BRUCE K. 
Rating:
5.0

There were 2 gentlemen helping me- I didn't get there names, but they both were extremely nice and helpful! With everything that I needed

Melonie T. 
Rating:
4.0

The lady that helped me was very knowledgeable in her job and was very pleasant to work with.

Kellie M. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Jacob E. 
Rating:
5.0

Customer did not leave a comment.

Jeffery B. 
Rating:
5.0

Very helpful staff

Robert T. 
Rating:
5.0

Explain how to use the Manuel mode in the ford super duty. I've rented these trucks twice for 1100 miles each time and stupid me finally googled how to use the m mode when going up and down mountains.

Robert T. 
Rating:
2.0

After I dropped my trailer on time.Two days later I got an email saying I still had the trailer.For some reason the staff had not update the drop off in the computer.It took two more days to fix the issue.The temporary manager came in and did an excellent job fixing the problem. It was a little stressful waiting to get problem fixed. Thanks David

David R. 
Rating:
5.0

The pickup smelled like cigarette's. That's the only thing.

mariann G. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY ROBERT M. 
Rating:
2.0

This is the 3rd time over the past few years I've used this location. The last two times have been somewhat disappointing. This time specifically I felt more of a hinderance than a customer. I received what I needed, but not with a smile. Neither sales/service person was happy or even pretended to want to be there. Words spoken under the breath, walk by comments, and the absence of any customer relationship is what I got to experience. When I dropped off the trailer the young woman had a good customer service demener, but the young man was not happy or communicative. Over all I was able to get what I needed, but will likely go to Medford the next time I need a trailer for anything. The customer service was much better over there.

KEITH M S. 
Rating:
5.0

Customer did not leave a comment.

Julee H. 
Rating:
5.0

Customer did not leave a comment.

Kelly N. 
Rating:
5.0

Vehicle interior was clean, exterior wasn't. Great service

Rodrigo D. 
Rating:
5.0

Excellent staff. Young lady was hard working and quick. pick up and drop off both went smoothly. Thanks for the good service!

ROBERT M. 
Rating:
4.0

Automated drop off ends with “3 remaining steps”. After I get out of rig, the list is gone. I had to improvise. Not good. This failure is in the application program. I tried calling but was told that there was a 15 minute wait for a person.

Thomas H. 
Rating:
5.0

Great people!

DANE L. 
Rating:
5.0

Always warm friendly and helpful.

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Store and equipment are clean and well maintained. Customer Service was fast and efficient. Would recommend this location

SOPHIA C. 
Rating:
5.0

Customer did not leave a comment.

jim R. 
Rating:
4.0

Friendly greeting and returning truck was simple.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

DEVIN W. 
Rating:
5.0

The two people working were kind, friendly, helpful and prompt.

LISA KAYE K. 
Rating:
4.0

Everyone was very nice and friendly 😀 Krep up the good work

Anna G. 
Rating:
5.0

Staff were very accommodating and worked with me to extend reservation 3 times. Would definitely use again.

DONNA H. 
Rating:
5.0

Always friendly staff!

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

Jazmine H. 
Rating:
5.0

No improve needed you people are just out standing.

CECILIO R. 
Rating:
3.0

Better managers. Over the years I've dealt with really great managers from that location, until this last couple of years. I told her that I would be using the rental 1 to 2 days, but she went and rented it out without checking with me. Then she went and sent me 40 push notifications in one day. I called several times and she never returned my calls. Just put a hold on my account. Was the rudest experience I've ever had there, and I've been doing business with that location for 10 years.

MICHELLE F. 
Rating:
5.0

Checking in and the rental return was very smooth and fast. The vehicle itself (pickup chevy silverado) was Awesome i want one!! Thank you. The rates were reasonable as well. Nice office people.

Christine W. 
Rating:
5.0

Super fast and easy! The guy working there was very nice!

Warren D. 
Rating:
2.0

Staff were mostly untrained and unfriendly. I waited 20 minutes wanting to buy a sofa cover. Was told by a young lady employee that she had to watch her coworkers hook up a trailer. She also did not know how to do a move out. Told me I would need to wait for another employee to come in and do it. When the other employees came in, she did not bother to watch the move out process.

Donna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrica G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sierra s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert/Dakota E.  |  Overall Experience 
Rating:
3.0

Always had problems with door and a break in I was told that my unit wasn't broken in to but was

Jenifer K.  |  Overall Experience 
Rating:
5.0

The local office, site and all staff are amazing. Ty is awesome! Calling in is a hassle navigating through the automated phone system to get through to the local office is near impossible but staff more than makes up for it in person

Tiffany T.  |  Overall Experience 
Rating:
5.0

The staff at Klamath falls oregon uhaul on Washburn way are fabulous! So friendly, helpful and knowledgeable. Gonna miss seeing them every month

Robin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ralph/anthony h.  |  First Impressions 
Rating:
5.0

Great service and helpful.

Brandon P.  |  Overall Experience 
Rating:
5.0

The staff were great, they helped finding a storage unit to suit my move.

Brandon P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ben S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS M.  |  Overall Experience 
Rating:
4.0

The staff was awesome! Very knowledgeable, friendly and helpful. Would definitely recommend.

Robin S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

milan v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brent J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNETTE A.  |  First Impressions 
Rating:
1.0

The storage unit I rented was just an old box from a truck which was parked behind 2 concrete barriers. This made it inconvenient to pull a truck/trailer up to the unit and impossible unload/load straight into the unit/truck. Also, whoever came up with the bright idea of having a store lock in addition to the renter's secure discus lock, let me wring your neck. How is it that I can't access MY unit that I am renting outside of business hours? I have to go into the store to have an employee unlock my unit for me? Good business practice, uhaul. Great. Make it more inconvenient. Make them combo locks that the old man will never remember the code. I will never rent from this storage facility again and neither will my family or friends. I won't b*** and complain without providing some ways to improve. The staff were courteous and helpful. But the practice and policies from uhaul corporate that hinder your good people have to change. Don't put a double lock on the unit and get your people some real dang facilities.

Kevin B.  |  Overall Experience 
Rating:
5.0

Everything went smooth . Always make sure u have reservations this place seems very busy

Jennifer R.  |  First Impressions 
Rating:
5.0

We live in Klamath Falls and have used the U-Haul numerous times. We are always well taken care of. The office staff are friendly, professional, and very helpful. I will always recommend their service

Dave W.  |  Overall Experience 
Rating:
5.0

I was in a bind, I was way behind and I was willin to make a deal. U'Haul did a great job of helping us. We were in a jam and they got us a storage unit. Took excellent care of us. Thank you.

Dave W.  |  First Impressions 
Rating:
5.0

Great 👍

evan r.  |  First Impressions 
Rating:
4.0

I didn't notice any lights for the outside storage area and it's a bit dirty. This location isn't open with evening hours (closes at 7pm).

Ronald M.  |  Overall Experience 
Rating:
5.0

No problems, as expected.

Kathleen D.  |  Overall Experience 
Rating:
5.0

If it was not for Ben at this location I would never even consider renting or purchasing a thing from U-Haul ever again in my life. Corporate is terrible and don’t care about customer safety

tom d.  |  Overall Experience 
Rating:
2.0

I had issues with payments received and documented. I actually paid twice for transport to Virginia and was never reimbursed despite documentation on my part. Emails were never returned.

Stuart T.  |  Overall Experience 
Rating:
5.0

Very nice customer service people. Returning truck was a breeze. In and out in 5 minutes.

Susan G.  |  Reservation 
Rating:
5.0

Great staff and easy equipment rental. Going back for more soon.

Allison W.  |  Overall Experience 
Rating:
3.0

Storage container very dirty. Belongings were covered in cobwebs

Amy A.  |  Overall Experience 
Rating:
5.0

Great group of people. Amy the manager hardworking, problem solving stellar lady. Neat, organized, good communication.

Angeline A.  |  Overall Experience 
No reviews have been submitted for this location.

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