Customer Reviews for U-Haul Storage of North Jackson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of North Jackson

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BRIAN T.
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Again, the ladies at this facility have excellent customer service skills! This is the second time I've used this location in the past month or so and they were nice and remembered me.

DWANYETTE B.
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Be clear on insurance options and if a customer call and report they running late, prorate the charges. Don't charge a whole additional day with insurance and then they rent it again. So if you ever late just keep it the whole day. Don't let them get triple paid.

WILLIAM K.
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Customer did not leave a comment.

Richard Joseph C.
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Customer did not leave a comment.

THOMAS B.
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The gal working at this location was very professional and very friendly.

JOSHUA K.
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Customer did not leave a comment.

BRIAN T.
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Both ladies who helped me upon pickup and dip off were EXTREMELY friendly and quick with service! Great customer service!!!

LASHONDA B.
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Customer did not leave a comment.

Easter D.
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This young lady was very rud

VIRGIL O.
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Customer did not leave a comment.

USHEKIE SHUNYA T.
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Customer did not leave a comment.

Samuel W.
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Customer did not leave a comment.

OLLIE T.
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The lady who helped me was very rude. SheShe would shrug her shoulders whenever I would ask a question instead of verbally speaking. Never made eye contact just looked at her phone. Her entire demeanor was very rude. I will never use this location again.

James S.
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Log in returned equipment in a timely manner.

CHRISTEEN W.
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Great customer service. Reasonable prices

John P.
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Customer did not leave a comment.

HENRY A.
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Customer did not leave a comment.

Andy C. | First Impressions |
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Love the team at this location! Bathroom is unexpectedly nice and always clean! GREAT PLACE!

Donald Y.
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Get a body there that want to work. The young lady lied about someone else getting the equipment because she didn't want to bother with it. I got on the phone with customer service and put a deposit on the renter in order to rent it and she didn't have a choice at that point.

Donald S.
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Customer did not leave a comment.

TAYLOR W.
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There was no gas, low tire pressure light on.

WILLIAM W.
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The workers at this location were professional and helpful but the location has only one worker and at peak hours is understaffed. We waited 30+ minutes to pick up a pre-scheduled van. This was on a Saturday afternoon. The van had not been cleaned because it had been returned close to the time we were to get it. Again, understaffed. I kept the van a week for a long trip and it drove well and was good for what I needed.

Paul M.
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Customer did not leave a comment.

Shannon C.
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It took making 4 reservations to actually get a truck. U-Haul canceled the reservation 3 times the day before the scheduled move day even after giving them a week to 2 week reservation. I had to drive to a location that was out of the way to get a vehicle where it should have been transferred to the location I chose by U-Haul. I would recommend going with any other truck rental company if available. It wasn't the case in the town I was moving from.

ANDREW C.
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Make sure truck in good condition this was not working at it best. Your truck power bro was not working right. When drive it was pulling to the left I was not very happy at. All thank yu mr-ACamphor. My phone number is. 601/9408276

sylvia T.
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Customer did not leave a comment.

John G.
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I told rep we never got the dolly an was still charged for it.

Sean Q.
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Customer did not leave a comment.

Angela H.
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Customer did not leave a comment.

JERRY S.
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Customer did not leave a comment.

MARY H.
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Ms Destinee Slater was very helpful. She was very polite and understanding. She really needs to be committed for her performance.

CARRIE B.
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Very professional and courteous staff. Very much appreciated especially this day and age when customer service isn't as valued

Dawn M.
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The cab and deck were clean, but the outside of the truck was pretty banged up. There were dents in the driver's side door, and the rest of the truck had a number of scratches and dings. It didn't affect my ability to move, but hopefully the internal mechanics of the truck are better maintained than the outside. The staff at this location is always helpful and friendly. Highly recommend.

Christopher S.
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Customer did not leave a comment.

ALEXANDER M.
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Employee was rude

Sarah L.
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Customer did not leave a comment.

Liquanda M.
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Verifying the right information on pick up location and size of truck

Richard G.
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Customer did not leave a comment.

ADAM L.
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Customer did not leave a comment.

SHARON H.
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Ya'll doing a great job 👏

Denise W.
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Customer did not leave a comment.

Manuel P.
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U-haul rep was very quick in coming out and checking in my return. Probably spent no more than 10 minutes on site.

TIFFANY J.
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Customer did not leave a comment.

Antoinette T.
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They were nice ,quick , and convenient... I was in and out thanks keep up the good work....

Alice S.
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Customer did not leave a comment.

tony M.
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Very good experience. Everyone was very friendly and they took care of everything I needed.

Valerie T.
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Customer did not leave a comment.

Leon W.
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I dropped of the vehicle at a location other than the one mentioned when booking the truck. I explained my situation and the lady was very helpful in processing the return.

Joshua C.
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I am not sure if this is where I should communicate this, but I paid for movers; specifically EZ Movers. They never showed up on the day that promised to come. It completely inconvenienced us in so many ways. I had to end up getting another moving company, The Mighty Movers. They made it happened. My wife and I are Mr. and Mrs. Mississippi 2020 for the Mr.Mrs.Ms Black America Pageant and we so honor that moving company for doing what they did for us that day when they didn't have to. I applaud them!!!! Thank you Uhaul for your help during a challenging time for me and my family

Amandeep S.
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Customer did not leave a comment.

Sharmon R.
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The inside of the truck was clean which was good. Only thing was some kind of dried up Red liquid splashed On the Left rear view mirror. Great experience overall and customer service excellent!

DARLENE R.
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My experience was wonderful. As soon as I stepped inside the door I was greeted by a professional yet friendly employee by the name of Amber. She was so amazing because she knew exactly what to do and how to do it to get me taken care of in under 20 minutes. She fully explained the important details of the contract, return information and process. I was very impressed with Ms Amber! I noticed that the location has EVERY kind of moving supply a person would ever need. I ran around to Walmart and Target when I could have gotten my supplies there. I was very happy about my experience with this location and highly recommend!

Timothy S.
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The service is wonderful, this is my third time using uhaul. Great customer service.

Aaliyah W.
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Customer did not leave a comment.

James T.
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Customer did not leave a comment.

Kimberly S.
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Customer did not leave a comment.

Katrina H.
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Customer did not leave a comment.

Dorothy L.
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My dolly and furniture dolly were not in the truck. I had to wait on the worker to find the equipment. She took up another fifteen minutes trying to locate and place the equipment in the truck which should have already been in there.

sharon L.
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Trying to reserve over the internet is very frustrating. It's to complicated and time consuming.

wodrow W.
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The lady manning the location the morning of 8/15/2020 need a lesson in customer service. Her attitude and voice was not friendly.

James S.
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Customer did not leave a comment.

MARLON P.
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Customer did not leave a comment.

Cassandra A.
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Customer did not leave a comment.

Lithashia W.
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Customer did not leave a comment.

Hank A.
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Not very much every thing is fine

Joseph L.
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The two Ladies that helped me did an Outstanding job. Thank you so much!

Mannie R.
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Customer did not leave a comment.

Warren C.
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the staff was professional and very knowledgeable

Fabiana D.
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Customer did not leave a comment.

byron G.
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Customer did not leave a comment.

JOHNNY M.
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erica H.
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Gwen L.
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Karen W.
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Customer did not leave a comment.

Lithashia W.
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Customer did not leave a comment.

LATASHA C.
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Great customer service. The young ladies were very helpful, courteous and friendly.

Gray S.
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Smooth and easy.

Kim T.
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Customer did not leave a comment.

Destine S.
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Customer did not leave a comment.

LAQUITA T.
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This location was very unprofessional. Associates were walking around with ear pods and when having trouble with returning the truck both associates were little to no help.

mannie R.
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Customer did not leave a comment.

Jay M.
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Friendly staff. Quick service. Great job.

Jim C.
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Customer did not leave a comment.

RODERICK P.
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If employees do not want to do their jobs then fire them. My rental smelled like cat urine, and both young ladies who were working during the morning when I picked up the rental were more interested in their phones and hair than the customers in front of them. I will never rent from U-Haul again. And fix the fricken app!!!

Barquita S.
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Ensure that the personnel is more inviting and helpful.

Latory S.
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None

sam O.
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Online check in was at times difficult because all my location services needed to be on which typically are not. Some scanning stuff didn't work or I had to try multiple times. I still needed help from the guy working. More signs or something to direct me, but honestly, this would have gone much better if I could have just had someone help me from 6 feet away with our masks on. Just was way too many steps for me still needing assistance. Guy who helped me was pleasant and kind. Van worked out great, but wish it had a trailer hitch. No problems with the vehicle

Alicia G.
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Customer did not leave a comment.

James E.
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Keys were not in the box by the door. So had to go in to retrieve the truck keys.

Floyd S.
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The self-check-in was cumbersome and complicated for me, but the attendant was quite helpful.

forest G.
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Customer did not leave a comment.

Trent W.
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Was supposed to pick up UHaul in Ridgeland MS at 430pm on Friday July 10. Arrived at 430pm, was told truck not available and had to drive 7 miles to Jackson MS location. Arrived at Jackson MS location and no furniture dolly was available. When returning the truck, the app would not not allow me to input the mileage.

Darrell S.
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The service provided was exceptional as always.

WILLIE C.
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Customer did not leave a comment.

James B.
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Customer did not leave a comment.

Carl S.
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Customer did not leave a comment.

David D.
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Stop renting from uhaul they move the pick up location every time we rent from the Madison, ms area. Horrible customer service from Uhaul. They make you go into the worst neighborhoods when you clearly select and get confirmation from a different location.

Baker F.
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We arrived at the drop off after 4 PM so the very nice lady, told us we would have to check it in online. I could not get it to work on my phone, so she did it for me. She was so very helpful. We have always had a good experience at this location.

Shirley S.
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I didn't like my online experience, however I did like the service provided by the manger in the store

Rena S.
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The manager is on point and very attentive. He is very good at multitasking. Looked up from helping another customer and saw me from inside the store, came out, checked me out right there with a handheld, and I was out in about 2 mins.

JOHNNY S.
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Customer did not leave a comment.

ROBERT S. | Overall Experience |
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Customer did not leave a comment.

Henry M. | Overall Experience |
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Extremely helpful and excellent customer service! If I ever need storage again in the area there will be no guess to where I'm going.

Henry M. | First Impressions |
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Very happy with the service!

latasha t. | First Impressions |
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They lost my reservation twice..so I didnt get it right until the 3rd time.

David B. | First Impressions |
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Very helpful and professional

Andy C. | Overall Experience |
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I’ve used several different u-haul locations. the manager and staff here are AWESOME! Their personalities made me feel appreciated and if the need arises they will be my “Go-to” people.

Yeong K. | Overall Experience |
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Thanks for the prompt and courteous service.

Andy C. | First Impressions |
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Love the manager!

Andy C. | Overall Experience |
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Love the manager!

Andy C. | First Impressions |
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Loved MRS Jobert and her team!

keyandra p. | First Impressions |
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Very nice employees. Both employees I met were helpful, informative and courteous.

Reba J. | Reservation |
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Excellent customer service

dorothy h. | Overall Experience |
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This was the worst moving experience I've had in my life. From the storage and the truck. You have some of t worse reps in that store. Never again. Nobody would even try to help me.

No reviews have been submitted for this location.

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