Customer did not leave a comment.Randall W.
Customer Reviews for U-Haul Storage of Pasco
Pasco, WA 99301
(W Of Hwy 395)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael C. | Overall Experience
Customer did not leave a comment.Kathleen G.
Told the service agent about the troubles with the vehicle and she said it would be looked into.Leland B.
Customer did not leave a comment.Eric R.
After multiple phone calls to U Haul I was told I could drop off U Haul to a location that was near where I relocated. However, upon arrival I was told that was mis information. Had to deliver the U Haul to a different location. I was Already under enough stress, $351 later and hopeful that U Haul would have been more helpful as well as accommodating to their customers. That was not the case.jason H.
Call was dropped twice when we called to schedule drop off of the box at the end point. We finally had to just look up the number of the Leesburg location and call directly to get it sorted out.Richard B.
Anayeli Flores Is great has exquisite customer service made my u haul rental a great experience recommend this location any day of the week ,keep up the great work anayeliErnesto C.
The customer service was non existent from the individual who was at the counter. If I did not have to move that day, I would have went to another company. Worst ever. The individual who helped with the tow dolly was helpful.Gregory P.
Customer did not leave a comment.Alejandro L.
Nice jobMichael C.
Great customer servicejennifer R.
Customer did not leave a comment.Richard W. | First Impressions
When I arrived to pick up my reserved u haul, the person at Pasco u haul just sat in her chair looking at her phone and said sorry I can't help you. To which her manager replied to and said â€œI'm so sorry our power just went out, everything is downâ€ I called the uhaul 1-800 line and got in touch with a customer service person. Their only reply to my situation was â€œJesus Christ can I ask you to bring your phone to someone who works in the store? They aren't answering the work phoneâ€ so the customer service specialist helped me out. When I returned the reserved equipment, the parking lot was backed up almost to the main road. Walked inside to find about 6-8 customers waiting in line, the manager was on speaker phone with one of her employees and they were talking about why the employee didn't show up for their shift, or even call the manager to tell her she wouldn't be in for her shift. I.e no call no show, and the manager was TALKING ON SPEAKERPHONE ABOUT IT IN FROMT OF 6-8 CUSTOMERS, while also not helping them. Overall, an absolute laughable experience, this was the biggest joke of an establishment that I've ever spent my money on.Jacob K.
Customer did not leave a comment.Peter B.
On the website, it tells you that the 10 FOOT TRUCK (which looks like an 8x8 box) will hold a studio or one bedroom apartment.... I literally could ONLY fit kitchen boxes, clothes and that was IT!!!! (I did not own that much kitchen & clothes) I WASTED SO MUCH MONEY ON THIS MOVE!!!!Aaron D.
Customer did not leave a comment.Jeff M.
It was all very smooth and easy.Melissa M.
Right Rear Tire was low had to add airKelly M.
You didn't provide me what you promisedJohn B.
give your hard workers a raiseRoger T.
Customer did not leave a comment.Diana T. | Online Move In
The second box I put my code is not working and alarm foes off. That box needs to be fixed right now. Not a pleasant experience.DANIEL L. | First Impressions
Customer did not leave a comment.Michele C.
Customer did not leave a comment.Joan S.
Excellent service! Everyone was friendly and very helpful.Madelene M.
Great serviceMARK ALLAN U.
My advice to other: "Avoid if you can". I had to wait 1+ hour inside just to get in a 10' cargo van that I had reserved online. The first car they let me get in was dead (would not start), and then they had me wait another 30-min just to re-assign the second vehicle that was standing right beside the first one. On the return of the car, they overcharged for 1 gl of fuel even though I had filled up over 2 gl and drove only 20 miles with the car. I only noticed the charge later, so be careful of their attempts to sneakily add extra charges. While inside, I noticed numerous customers find themselves without an available vehicle even though they claimed that they had reserved those vehicles online. It might be a U-Haul problem, rather than the store problem, and it didn't happen with me (luckily), but something to be careful of!Soumya K.
The inside of the trailer stunk like weed and they also gave me a trailer that had already been marked as one not to rent out because it had a nail in the tire. I didn't realize it had a nail in the tire until after it was loaded with my stuff and so it sat there for hours while I was on hold with road side assistance for hours to figure out how to get a new tire. This severely pushed back my time for moving in and was unable to move everything out of my storage unit resulting in me having to pay more money for my storage. All of this because I was given a uhaul trailer that employees already knew had a nail in the tire. I no longer have the help I had that day as well to move stuff out of my storage unit. And I was still charged full price for the uhaul. Completely unacceptableJaden E.
The truck had a cracked windshield, less than a half of a tank of gas, very low front tire. Rattled going over 45 mph. Didn't feel safe at all.Sarah D.
Customer did not leave a comment.John H.
Customer did not leave a comment.Dave D.
Customer did not leave a comment.guadalupe V.
Customer did not leave a comment.Dalia P.
Great job at court street! Super helpful. Our other truck was not available at lewis st and court street employee jumped right on it to find a second truck. Not their fault but very frustrating that trucks are no show and I have movers waiting at homeWarren P.
Customer did not leave a comment.ALEXANDRE C.
Customer did not leave a comment.ROSS B.
I have rented from U-Haul two other times and had a great experience but this time it was far from it. The tow trailer's (auto transport) jack was broken and was told it would be fixed but it never was so I had to use it like that which made my move more difficult. I was never given the option of getting a new one even though there were an additional 5 trailers there when I went back to pick up the tow trailer. I also had to use up the gas in my 20' van on an extra trip back to the U-Haul location because the employee forgot to give me a receipt which I need for work. I then made another trip because she forgot to grab my utility dolly. I had even asked her while there if the dolly was part of my order and she said no. But when at a stop light l noticed on my reciept that I was charged for the utility dolly so I had to waste more of the U-Haul van's gas to drive back and get the dolly. Also while at my dropp-off location there was hardly any room to drive into the lot. I am thinking of going with another moving company after this experience.Juan R.
Customer did not leave a comment.ARCHIE MANUEL E.
Good experiencenahum R.
The manager was the only one on staff and had two no show call ins from employees. She was very efficient and moved us along quickly. Stayed focused and helped us all in the store very efficiently.Larry V.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Syndee W.
Staff on desks ignoring customers while on personal phone calls. Poor customer service. They act like don't want to be bothered.Michael M.
Customer did not leave a comment.Salvador M.
Customer did not leave a comment.alan V.
This site was amazing! They were friendly and helpful, even though they were closing in 3 minutes. They were not mad and they genuinely cared about me.JONATHAN R.
I had the tires on my vehicle and the trailer checked at a tire store before heading out with a load. The tech commented that the tires were all at the exact pressure and was impressed with the overall maintenance.Bruce M.
Customer did not leave a comment.Paul D.
Very good cigarettesjulio R.
Provide customers with a paper receive or email specially when you return the cargo trailers or trucks.ALFREDO R.
Customer did not leave a comment.sabrina C.
Customer did not leave a comment.James H.
Customer did not leave a comment.Gerardo G.
Never have had real friendly help at this location. Equipment was great though.ken K.
We used a number of services at the Court St location and we're impressed with the customer centric attitude behind how they do what they do in each area.TIMOTHY H.
Customer did not leave a comment.REBEKAH L.
You guys were pretty up to parâ€¦I was in and out no muss no fussâ€¦quick turnaroundâ€¦two thumbs up; I appreciate!ron S.
I had to come to this location after my original reservation was not filled because the trailer I requested was not at the location. When I arrived I waited in the lobby area for a few minutes when an employee came into the lobby, walked right past me without a greeting, dropped the box on the counter and then said with some tone I can help you over here. After going out to get the trailer it was dirty inside with leaves and other debris. I cleaned it out and was holding the garbage in my hand when the employee said your all hooked up and ready to go. Again, I am standing there with garbage in my hand from their trailer... It was only after I asked if there was a garbage can around that she offered to take the trash. I don't know what happened to U-Haul but from top to bottom the service is getting worse. Very disappointed by the whole process.Jason M.
We made an online reservation at a different store about a week in advance and received a confirmation number. That location did not have our trailer. That location didn't have any trailers at all. The online reservation system should not have even sent us there. I called the 800 number and they reserved us another one at a different location. That location didn't have one either, because the people didn't return it, which is not their fault. But they were supposed to call the people to get an ETA call us right back and we never heard from him again. Then we called the 1-800 number again and they were going to do the same thing, and we never heard from them again. We were pretty much left high and dry. From that point on, the 1-800 number was no help whatsoever, but this store, the Pasco store, put two people into trying to find us a trailer somewhere. They worked hard even though unsuccessful. We finally did get a trailer 2 days later by calling the 800 number and demanding to talk to a manager, who incidentally wasn't in until morning though he magically showed up on the phone after 10 minutes of us throwing a temper tantrum. Funny thing, he found us a trailer at the Pasco store for those two days later. We highly recommend the Pasco store, and in the future I would go directly to the store to make my reservation. Good place.CINDY B.
Do not use my email address for this person Zambrano that used my email address.MARTIN Z.
Customer did not leave a comment.Philip F W.
Customer did not leave a comment.Kathy P.
Customer did not leave a comment.Sogol S.
Teach employees about basic customer service.Neil B.
Customer did not leave a comment.Josue M.
Customer did not leave a comment.Roger H.
Fix the after hour check in. When I go to the site to drop off the rental and log in to the site, it says it's unavailable.Patricia M.
Customer did not leave a comment.Michael M.
Helpful staff and a clean trailerDavid A.
My reservation was changed and I was not given the full 24 hours requested.Todd K.
Made a reservation on Friday April 29th for a box van 10 ft ,The next day I went to pick the van up, and there were no reservation. That's something that really made me mad! Very upset!!! Will never go back to rent anything from you guys!ORLANDO T.
Customer did not leave a comment.Dawn D.
Customer did not leave a comment.Dawn D.
Customer did not leave a comment.David L.
Extremely polite and helpful.brian B.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.Christian J.
Things were not explained and was not given a choice on drop off locationJOSHUA M.
Customer did not leave a comment.Jeff B.
I want say everybody was great especially Anna, she went above and beyond helping meRon C.
Awesome movers! Would definitely use again and we will recommend to friends and family. Thank you!Mike A.
Customer did not leave a comment.Norberto G.
Pasco Court Street U-Haul is the best one around here.RONICA D.
Customer did not leave a comment.Jordy P.
Customer did not leave a comment.Abigal S.
Location was severely under-staffed for pick-up. Wait time was excessive, employees were speaking in a rushed monotone and not even making eye contact. From the customer standpoint it looks like you have a severe morale problem. Heavy damage to the skirt of the vehicle had not been documented (no doubt that is why my truck was a "local only" vehicle. Finally, at the time of return I got caught in a rare local rain shower and found no place to shelter from the cold rain while completing the cumbersome on-line return process. Overall this was my most frustrating U-haul experience in the last 20 years.MATTHEW K.
They could use a couple more employees, they were swamped and had a little wait. However, everyone their was very kind, professional and a pleasant to deal with.KEN G.
Customer did not leave a comment.David B.
Customer did not leave a comment.Antonette R.
We were helped by a very nice young guy that was friendly and good at his job. Will recommend this lication.Steve K.
By far was the best experience I have had not with just U-Haul but any moving rental company. They were the most caring and understanding people in Pasco. They work with me and gave me everything I needed and more to help me when I was taken advantage of 5 fraudulent movie company and everything I own was taken. I could not recommend a batter company U-Haul and the people in Pasco Washington hands down are the nicest people I have ever dealt with. There is no words to thank them enough for everything they have done.Tim H.
Everything was great!! No changes required.Greg H.
Excellent service, , haven't seen this level of service in a long timeAlex K.
the rental agreement stated 3/4 tank, was actually between 1/2 and 3/4. Reported it to the agent, they stated consider it at 1/2. Add a gallon for the 12 miles of use, they charge me for 2 more gallons, because it was lower than 3/4 full. To improve for the next customer, be honest.Ted B.
Customer did not leave a comment.William J.
Customer did not leave a comment.Eric B.
Excellent service. No suggestionsJames S.
Train ppl how to use equipment betterDan F.
Shannon was friendly, helpful and knowledgeable about everything I needed or asked questions about. Your facility was well stocked inside and the availability to hire helpers to move is a real plus. You guys really do rock!CHRIS S. | First Impressions
Customer did not leave a comment.james L.
To much Managers that are quittingpaulo s. | Overall Experience
Maintain the U-boxes. The metal on the bottom gouged the driveway. The boxes were cracked/damaged and had clear gaps/opening. I'll be emailing customer service about the damaged driveway.Joshua S.
Customer did not leave a comment.Cindy S.
Customer did not leave a comment.Darius M. | Overall Experience
Great peopleJuan A.
I had a very good experience dealing with Melissa so thank you.robert C.
Not cost competitive and way too many rent increases over the year.PAMELA Z. | Overall Experience
Always friendly staff and quick to fulfill needsJOSEPH B. | First Impressions
Staff was very nice and helpful. Went above and beyond at the pickup and drop off locations. Truck was nice and handled very well. Awesome experience from start to finish. Igerald d. | First Impressions
I am very satisfied with the service I received the facilities were always clean and the employees were always friendly and I have recommended youAnita W. | Overall Experience
Customer did not leave a comment.Robert L. | Online Move In
Other than the fact that I did not get a climate controlled unit that we requested, and that I got locked inside the building once, our unit was clean, easily accessible and access during business hours was very good. Safety was our major concern and we always felt secure. Overall experience was downgraded only on availability for access to the unit, not on any other factor. thank you!CRAIG G. | Overall Experience
The ladies who helped me return the van & auto transport trailer and get setup in a storage unit were wonderfulDARIN C. | First Impressions
Customer did not leave a comment.Lorena A. | Online Move In
Yo regreso otra vez si nesesitaria volver a rentar un espacio con ustedesTeresa J. | Overall Experience
Customer did not leave a comment.Johnny G. | First Impressions
Super inconvenient that you cannot access the storage unit after the store closes, and staff was not friendly.Chelsea G. | Overall Experience
Great storage space. Staff could be better, a lot better. If I need to get another storage unit in the Tri-Cities I will look elsewhere only due to the staff, the facilities were wonderful.Tawny T. | Overall Experience
Customer did not leave a comment.Robert S. | Overall Experience
Customer did not leave a comment.dustin w. | First Impressions
Customer did not leave a comment.john m. | Overall Experience
Staff was very friendly they help me get a truck and a storage where I got one months free I’m very grateful for that but the hours for Saturday was till 7:00pm so I had to wait to put my stuff in storage till the next day thought you guys would be open at least a little bit laterAMANDA B. | First Impressions
Customer did not leave a comment.RICHARD W. | First Impressions
Customer did not leave a comment.Juan G. | First Impressions
the UNIT I reserved online doesnt exist at pasco wa location (10x20) when i arrived the staff was very helpful The 10x10 unit was in the area where uhaul trucks equipment park, blocking access to assigned unit. im off looking for the 10x20 unit in person - not online LESSON LEARNEDnelson f. | First Impressions
Online unit i reserved was 10x20 when i arrived at pasco location it was defaulted to a 10x10 because there was NO 10x20 Staff was very understanding/helpful - i didnt receive her name---name tags!!!!nelson f. | Overall Experience
The staff at the Pasco U-Haul Storage location were extremely accommodating. Despite this being a particularly busy day, the staff were very clear and helpful. They were very respectful, and had a great and happy disposition.Mackenzie T. | First Impressions
Customer did not leave a comment.Jeffrey M. | Overall Experience
Customer did not leave a comment.Mary W. | Overall Experience
Hopefully no more new management in Pasco Washington State!maryann N. | First Impressions
Customer did not leave a comment.Darius M. | First Impressions
Satisfiedjorge g. | Overall Experience
The crew for today (Aug. 15) was running their rear ends off to provide good service. They deserve a 5 star rating!ROBERT S. | Online Move In
There was a lot of confusion from the side that I came from. These folks were able to help me figure things out and were patient when I was having a rough day. I appreciate that. They took care of me very well.Damon K. | First Impressions
Thank you to the hardworking staff that assisted me.Georgina M. | Overall Experience
The worst experience ever and I would never use this Service again.Maribel P. | Overall Experience
The storage unit building was really clean smelled nice when walking in and the carts available were an awesome help it was a good price for the service receivedOlivia C. | Overall Experience
Maybe if I need more space for my stuff I will come again. But now I just move to a new Apt and all my stuff are bit in. I will let all my friends know about U-Haul storage facilities are really nice..Tamiko l. | Overall Experience
I left my things for almost 6 years and found them in the same condition as I left them.... thank you so much for keeping your word in regards to cleanses and care. There was no trace of dirt or even pests! Gracias!NOEMI O. | Overall Experience
I even got a band-aid when I scraped my leg!George G. | First Impressions
No commentThomas N. | Overall Experience
Only thing I didn’t like is there was no light in my spaceBrock D. | Overall Experience
Customer did not leave a comment.William S. | First Impressions
Would highly recommend this facility for storage...Manager Jose really is great at this business, he could use some help from time to time.Paula P. | Overall Experience
Muy amable el manager y los empleadosTeresa J. | First Impressions
Had a minor hiccup accessing my second unit today but the customer service gal Essence was very friendly & efficient and did a great job assisting me. Also, I forgot to bring my ID when I went to the register and I appreciated that she waited for me to get it & checked it to make sure I wasn’t a random person trying to get into my unit.Alexandra A. | Online Move In
Estan muy bien solo no me gusto mi ultimo cobro q tube q pagar mes completo por dos dias de arrendamiento 😏😏😏Natialie Del Ros C. | Overall Experience
Absolutely no issues from day one. Great staff and service.Jorge G. | Overall Experience
Jose, the manager went the extra mile to make sure that all of my issues were resolved! He and his employees were wonderful! Thanks again Jose!Jennifer K. | Overall Experience
Wait times in line need to be improved. Waiting for an employee while in line needs to improve. Other than that, excellent facilities.Shawn J. | Overall Experience
I was going thru a Rough patch in my life and had found myself in a horrible situation all I needed was a place to put my things your staff at u-haul Were very prompt and courteous and got me on my way especially kassandra thank you so muchjesus b. | First Impressions
Everyone was so helpful. Thank youanna D. | Overall Experience
My only negative with this facility was the unlit unit.....even during the day, it was very hard to see my way around inside it. Everything else was positive about the experience.Linda H. | Overall Experience
Move into Pasco facility was great. The owner was amazing at helping me calm down after a bad situation with Uhaul in Idaho Falls.anna D. | First Impressions
The staff there is so helpful & friendly and made our entire move a great experience.Tamara M. | Overall Experience
The general manager Jose was awesomekeith b. | Overall Experience
Customer did not leave a comment.RONDA M. | First Impressions
My card worked for a few days then it quit working. I was then instructed to put in a code in the pad. I was not trained how to use the pad. It took me a few tries to learn how to use the pad. Other than that it was a goid experience. Thank youSeveriano S. | Overall Experience
Customer did not leave a comment.Heather A. | Overall Experience
Tryed to book in person but guys don't seem to know what they are doing. Guy spent 20mins trying to get me set up but in the end told me he would have his boss call me. Which by the way he never did. I finally booked onlineBonney M. | Online Move In
The manager was very friendly and acomidating!JENNIFER K. | First Impressions
Customer did not leave a comment.Jesse S. | Overall Experience
Was nice to have a plan B and free storage with my one way rental. As my apartment had fallen thru and no where to go. They were friendly and helpful.Shawn B. | Overall Experience
Great team of people. This is our second time working with the manager and she is great. I would go out if my way to use this facility.conner d. | First Impressions
Awesome managerkeith b. | First Impressions
I had my unit there for over 12 years and the facility was always clean and well kept. The office personal was always helpful in all my needs and though just terminated my rent would definelty do business with them again.RAYMOND P. | Overall Experience
Everyone was very welcoming and friendly. This is a great place to use for any storage or moving needs.Patricia A. | Online Move In
Your manager Yvette Rios made everything smooth as I dropped off my U-haul in, Pasco Wa., and provided me with storage. I was not impressed with my experience in Olympia. I had to go 60miles out of my way to get a trailor for my car. This involved un planned time. It may have been in writing by u-haul but was not communicated by the manager. It was difficult to get a hold of the manager there. She was not present or reacheable by her staff when I had a few issues to take care of. I will say Olympia has an excellent mechanic staff who stepped in to fix my trailor that was broken and figure out the problem so I did not lose my car on the way to Richland. A major part the winch to hold the car was put on backwards. You might want to see how long this part was upside down which could have had devastastng results. The manager was not at the store and I am not sure what they would have done for me if this could not be remedied. The manager and independant operator in Yelm helped me with the trailor and helped me as well to smooth out my overall experience with U-haul in Olympia. Overall my experience was even pretty good at both stores, but overall Yvette was excellent, perhaps she should be promote to a regional manager position. Thank you. The truck was in great mechanical shape and everthing was as smooth as could be when I arrived in Richland. Thank you. By the way the reason I dropped off in Pasco, was the store was open on Sunday and had storage available. I do want to emphasize that Olympia was good but Pasco wins the Gold.John S. | Overall Experience
Customer did not leave a comment.Tamiko l. | First Impressions
Everyone was very helpful and accommodating to helping us move in. They were very willing to move trucks that were in the way for us to have easy access to the closest door to our unit.Scarlett R. | First Impressions
The staff at the Court Street Pasco location are great. Manager was competent and she worked with me to get what I wanted done quickly and went out of the way to help me with my move.Matthew H. | First Impressions
Great customer service!Uriel R. | Overall Experience
They did not walk me to my storage unit to ensure we could get in it. When I opened the door the alarm went off. Everytime I open door the alarm goes off.Melanie H. | First Impressions
Even though I was there all day they were very helpful in getting me in.Thomas N. | First Impressions
It was pretty goodtroy m. | Overall Experience
Everything was fine except for the 5pm deadline access our unit. The price was a little too high. Due to this I don't know if I would recommend or not. Depends on the persons needs.Tia A. | Overall Experience
Awesome experience, was only used temporarily as we pulled into town, but would definitely recommend! Thanks!Artiesa W. | Overall Experience
Most of the time the security was fine but as I was moving stuff out the doors you have to have a code to access were broken for a while according to what I was told so anybody can walk in at anytime.heather b. | Overall Experience
Staff is amazing!Artiesa W. | First Impressions
We miss Manny but the new staff seems nice also. Thank you for the last 5 years of storage. Troy brown #1910TROY B. | Overall Experience
Excellent customer service!! Helpful and funny. I was upset my storage unit was a 5x6 for a 20’ truck (free 1 month w/ rental) and was not told size difference when booking on Uhaul website.Andrea B. | First Impressions
The daily staff here are great.Chris A. | Overall Experience
The price for the storage unit was too high to continue to keep the unit. Which is why we ended our services with uhaulSean S. | Overall Experience
Happy with the storageMaria V. | Overall Experience
I have always had issues with my reservations I don’t know if I would rent again here.Maria V. | First Impressions
Great overall experienceDavid C. | First Impressions
Great overall experieneDavid C. | Overall Experience
Great overall experience.David C. | First Impressions
Need cruise control make easyer long trips.jeff g. | First Impressions
If the rating is a 5 I’ll give young lady that answered a 6. Very well spoken answering with no hesitation to all my questions. Very well done keep up the good work. Arnoldo ChapaARNOLDO C. | First Impressions
The previous management was far better than this bunch of people. Very unfriendly and seem not to care.Thor N. | Overall Experience