Customer Reviews for U-Haul Storage of Rogue Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Rogue Valley

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Acsa R G.
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Customer did not leave a comment.

Melody D.
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Customer did not leave a comment.

REILLY HAUSCHILD O.
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Very easy to make and change my reservations!

WILLIAM DOUGLAS S.
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Both the guys that will help me Or amazing and I would recommend this place to everybody

GLENN MONTEREY H.
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Customer did not leave a comment.

EDWARD CHARLES L.
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Customer did not leave a comment.

claude F.
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Customer did not leave a comment.

kai J.
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Super friendly and quick service. Clean and good location. On top of information. Good crew an trained staff. The guy at check in hasn't lived in the area long, 9 months I think he said. Super friendly. And I appreciated the quick personal call to tell me I needed to find other storage options since the online format of my reservation was false leading.

Briana L.
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They are always very helpful and funny.

Erica D.
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Please see my Google Review on this location. Due to our experience we will NEVER rent from UHAUL again, as many years of being repeat customers. I highly recommend someone review all the negative reviews from customers that have rented from this location. The way this location is currently operating gives the whole company a bad name.

Ted E.
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Customer did not leave a comment.

GW W.
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Customer did not leave a comment.

Jeffrey F.
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Customer did not leave a comment.

daniel S.
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Customer did not leave a comment.

JESSICA LAURA G.
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Nothing they are perfect

Jess G.
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Nothing they are perfect

Bruce R.
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The overall condition of the truck was poor. And I dont like the fact that a dolly and blankets are in the truck taking up valuable space even if you dont reserve them for use. Which I didn't, so they were in the way.

Katherine L.
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Only suggestion I might have is that inside the truck floor was wet. whether by rain under door or washed out I don't know but it did get our items we loaded wet on the bottom of them. Other than that everything went fine. Everyone was very helpful and nice. thank you.

Armando S.
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I was put on the "E Alert" list for a late drop off like, 4 years ago. This made me late since I had to call customer service to get cleared. The front desk lady "Mary" at this location was NOT Helpful AT ALL and lied to me SEVERAL TIMES! She said that she was the Assistant Manager. (She's Not) She told me that the truck I wanted wasn't available. (But the nice lady I talked to with customer service, found 2 at this location) I Am Considering Giving Them A Bad Review On Google, Yelp and Yahoo.

Kevin G.
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The customer service was not good at all she was rude and disrespectful. Will not be going back

Linda S.
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I always had a hard time getting thru to a live body at the Medford facility. Also, contract shows 144 pads were supposedly used in the packing - I only found 103 when everything was unpacked = no idea where the other ones may be...

ASHLEY O.
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Having more people working is always a plus, but you guys did great with the staffing you had. Thank you!

TIMOTHY CHURCHIL G.
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It was a good idea to do the early check-in which sped up the process on a busy Saturday morning.

ERIC E.
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Consider issuing a partial refund when equipment is returned a day early. We ended up paying for equipment that we did not use for a full day. We returned ours over 24 hours early and were told that no partial could be given.

Michelle R.
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The truck I reserved wasn't available, and the dollies I paid to use were not included in the smaller truck that they provided for me. I called to have the charge removed and saw that I still got billed for the equipment I wasn't provided.

Roberta B.
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Unfortunately when you try and call this location you are rerouted to a corporate call center, it creates problems for rental extensions and billing! In person contact is prompt and courteous.

Glenn T.
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Best store UHAUL I ever have been to. Everyone capable, enthusiastic, and very helpful. It was relieving to watch the "team" sort out issues that one person may not be so familiar with and just get stuff done fast, accurately, and with a great attitude! This is my UHAUL home for now on very impressive! Kudos to Duane just going the extra mile and knowing his stuff!

lisa D.
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Awesome service

Wouter L.
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Customer did not leave a comment.

Aaron S.
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make sure employees do not lie to customers or badmouth the company itself

Stephen S.
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Customer did not leave a comment.

Roberta G.
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Very quick and easy pickup and return.Ty

Rachel K.
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I dropped the truck off 20 minutes early. I was checking it in on the app when a store employee came out and took the keys and said he would check me in and I didn't need to check in on the app. 2 hours later I was still not checked in, I had to call to get them to check me in. Because they didn't check me in until 2 hours later I was charged for an extra day. I had to call again to get them to refund me the extra day, which they did. There was also a thick, black grease on the floor of the truck that got on some of my stuff. I would definitely make sure you are checked in and have the proof before leaving.

DAVID M.
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Smooth and easy.

THOMAS R.
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I had a very positive experience picking up and dropping off. Very competent and friendly staff.

Gregory B.
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Customer did not leave a comment.

ARTHUR C.
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Customer did not leave a comment.

Jason S.
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This has been the most excruciating thing I have ever dealt with. 4 locations across 2 states and I have never heard the term "our system is down," more in my life. Its almost like its part of your script. It is more than obvious that you fired all of the inside people that know how to work a computer and deal with people, and you make the warehouse guys do that work. I have never seen anyone fumble more through anything in life like I do your employees. At one point I literally asked myself "are they trying to go out of business." I hope to never ever ever ever deal with Uhaul again. What a horrible experience.

GARY C.
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Customer did not leave a comment.

robert G.
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Customer did not leave a comment.

Brice S.
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Customer did not leave a comment.

Erin S. | Online Move In |
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I have not been able to accsess my unit and I was told after I already paid that I could only access my unit during store hours 7am to 7pm not 10pm like I was told it would be.

Whitney B.
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Customer did not leave a comment.

Tom P.
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Charge a late fee not a full fee can feel like I got screwed first and last time for everything

Stephen R.
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Not much. It was good for me Thanks

ERNESTO B.
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Customer did not leave a comment.

Matthew W.
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Rental return was horrible. I returned trailer at 9:30am, less than 24 hours after renting and it was not checked in until 1:30pm so was charged 2 days. When I contacted the manager (Greg) he was clueless at first, talking about millage costs (non-existant on trailers) and other things, and then falsely accused me of yelling at him before telling me I was wrong and hanging up on me. He never gave me a chance to explain. I had to go through U-Haul chat, which was very patient and reasonable. So while U-Haul corporate did a great job with customer service, this location, and the manager in particular was horrible.

Tasha R.
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Customer did not leave a comment.

STEPHEN CHARLES M.
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Excellent customer service!

Amanda M.
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Both times I've been to this location in the past two weeks there was staff indoors behind the counter not wearing a mask and wearing a mask improperly (under nose).

Sandy C.
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-Staff at desk discussing politics in a strong manner in front of customers. It's a tense political climate and if coworkers want to discuss it with each other, that's fine, but not in front of customers who may or may not have the same view. -Staff slow to respond to customers standing at desk and not very friendly, more interested in conversations with each other. We had to walk to desk, get the staff's attention, and even while he was ringing us up he continued his conversation with his coworker. -This was our first time renting from Uhaul and the staff was not very friendly. They were pretty blunt, not very welcoming, didn't walk us out to see where we could find our vehicle - just pointed and said it was "probably "n that row." When we returned it, the experience was the same when we asked where to park it - not welcoming, very blunt and not friendly. -Vehicle was clean, but at a quarter tank of gas - which meant the first stop was to fill it up. -Overall, I was appreciative of the ability to rent a large vehicle - but the experience with staff was less than the best. -Honestly, I might given another Uhaul location a chance but the customer service at this one was not impressive. We felt like we were bothering them.

Paul S.
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Checking out. No one one to unhook trailer

Charles S.
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Customer did not leave a comment.

Vicki R.
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Customer did not leave a comment.

Candee M.
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Kelsi L.
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Fix your mobile check in and don't give a customer the option to pick up before the store opens if it doesn't work for the store. I couldn't get the key out from the box because they never put it in there. I had to wait past my pick up time for the store to open. Also, they overcharged my card two times without my knowledge.

James R.
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It seems they are usually understaffed and some of the employees are not overly professional. Marlin helped us Saturday and he was most kind and helpful. And there were two older gentleman helping with incoming returns Saturday night 1/9/21 that were also very helpful and kind. I do not remember their names.

Arthur W.
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used one day charged for 2

Logan V.
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Be more professional and ur staff should go over each truck with the person just like the rental car places do this way if something is missing or wrong with it u know right there u write it down not look at the person later when they drop it off profile them and then accuse them of something they didn't do

Robert C.
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Customer did not leave a comment.

JESSE RAYMOND B.
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Customer did not leave a comment.

Patrick V.
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The attic on the truck leaked all over our boxes, ruining pictures. It's an absolute waste. Paid almost 100 for the truck to have this happen. Two crap experiences with UHaul in a row.

Jeffrey C.
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I reserved a van online for 100 Pm and arrived at 1245 . After waiting in line I was told that I didn't have a reservation by the employee at the counter. I understood her to say that I had to go and resubmit it . Then another employee assisted her and found my reservation in the computer. Then I had to repeat information that was already entered , when I made the reservation. Finally I was able to get the van . But the first employee gave me inadequate instructions for returning the van . Inadequate training of a new employee, maybe ?

Dena E.
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Customer did not leave a comment.

David J.
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Customer did not leave a comment.

Charles T.
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Can't think of anything to improve. Marlin assisted us and was wonderful! He was knowledgeable, helpful and eager to assist and guide for appropriate needs. Thank you

ryan C.
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Get your stuff sorted out. Multiple times your systems were down. Get a different manager. Greg is not suitable for a customer service oriented business. Yelling at me and threatening to throw me out of the store for "throwing" my drivers license to the lady helping me (Mary). I was standing over 6 feet away and there were totes in front of me that prevented me from handing it to Mary, so I tossed/flicked it like you would a playing card. Also, since the systems were down and had been for some time, people were standing in line for extended periods of time. One couple complained when they couldn't rent something with a credit card. They said "It would have been nice if you had told us 20 minutes ago when we walked in the door that you weren't going to be able to rent to us." Greg ignored that and instead went on and on about how he had been on the phone and done this and that. An appropriate response would have been to apologize for the inconvenience. Mary was pretty good. Merlin (sp?) was pretty good. When returning equipment, I was told to go outside and the gentleman there would help me. I spoke to him and said with a smile "Hi, I was told to speak to you about returning this trailer." He snipped at me: "I don't have a spot so you just have to wait" (or something close to that). It would have been nice to have a reply like: "I'm just finishing this truck up and I will be with you as fast as I can. It will be about 5 min." Waiting for 5 min wasn't an issue at all. They guys attitude was poor.

Adela L. | Online Move In |
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I came in on my one day off, I packed all day and planned to move quickly after picking up the truck. I arrived and Gary was so slow, unhelpful and Unknowledgeable. The rental unit I paid for on line was unavailable, Gary was not aware of this, did have a alternative unit. I could go on and on. Please get capable staff.

SKYLAR D.
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I would not use them again when truck was received and we got home the Truck had a hole in the Roof on the left side near the Cab. We slipped due to. Rain and had to. Use towels to keep our belongings dry. When we brought it. Back the next day we reported the damage that was already there. And the employee said thank you and apologized. 2 months later they are now trying to charge us 700 dollars for damage we didnt do and caused us stress using there product. Always triple check everything if you use them.

Devin G.
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Make sure they confirm pick up on the website before leaving

Lenita N.
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Before my UBoxes arrived, I talked with three different people about billing the (large) charge for transportation to a new account. At least two people confirmed that account. Then the charge for over $4K landed on the old account. Such a substantial amount on an account which I had three times confirmed for a different bank has been a significant problem.

CRAIG DOUGLAS B.
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The manager guy was rude to employee in front of us when we returned truck. The employee who helped return the truck was great! When we picked up truck (first time renting Uhaul) it was not explained how to return truck. Return on truck being on Jan 1 was due at 715 but everything said store was closed. Would have been nice to have this explained.

ROBERT EARL W.
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Everything went great at the pick up; the tow went real well and the drop off was quick and easy. I'd do it again.

Derby M.
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Customer did not leave a comment.

JENS H.
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Staff at this location were brusque and not very courteous.

DENNIS B.
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Please put ice scrapers in your vehicles. Ever drive a van with frosted windows?

mitchell C.
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U-Haul as a service overall is getting the one star. When the U-box service was sold to me I was told all my U-box containers would be delivered to my house the same day and would be ground level. This did not happen. U-haul was unable to deliver at all and I was charged for using a private contractor that could only deliver two U-box containers at a time and on a trailer making it more difficult to load, also I was now working with this private contractors schedule and not mine. This caused me to leave several days later than expected and I was unable to reschedule the help I had hired to load all U-box containers in a single day this was an extra wasted expense. Upon request for delivery other problems occurred, I called several weeks in advanced to schedule the delivery and was told to call when it was 14 days to my requested delivery date. I called back and was told delivery was not available until after my requested date and I would be charged an extra months storage fee for all U-box containers. Again it took nine days to deliver and remove my U-box containers all while working with yet again a private contractor which lead to me receiving a somewhat accusatory call one morning at 6:45am about why my number was on this phone, unprofessional. Overall I worked with three U-haul locations and several of their representatives, two private contractors and one angry spouse this whole experience was frustrating, time-consuming I feel lied too and overcharged I will never use U-hall or U-box or any service from you again.

david J.
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Customer did not leave a comment.

Arie N.
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I would recommend it because this seems to be the location most easily reachable, yet the whole experience was not great. The wait to check out the truck was about 20 minutes. The dozen blanket I ordered was not available. Thankfully the service representative was able to give me 4 blankets. The computer system was very slow. Worst of all, when I came at night to check in the truck via the app, I tried for at least 15 minutes to upload the first picture. It never worked, and I am no stranger to using phone apps. I called and related the mileage data over the phone. Then I got charged $20 for After Hours Service, which I certainly would not have used if the app would have worked correctly. I called and was told that I would get a refund for this charge, but have yet to see whether it is showing up on the credit card. Hope I don't have to run after this too much. The truck worked fine.

Ashley M.
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Customer did not leave a comment.

Shaun B.
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Very fast and speedy service. Got us in and out with no issues, thank you...

DAVID JAMES M.
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I enjoyed driving the brand new truck! I do not understand ALL the extra BS charges!! I told the intendant that I did not want the $10 CDW charge, but did not notice it until after I had already gotten home! Environmental fee - $1.00? Vehicle license recovery fee - $1.00? Rental tax – $5.42? These three charges are complete and total BS just to run the bill up! $5.42 for a rental tax? I live in a tax-free state!

Duane P.
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Customer did not leave a comment.

Della D.
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No improvement needed, you guys are excellent. Your staff went above and beyond Thank You so much U-Haul Merry Christmas

norton S.
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Customer did not leave a comment.

Jeremy A.
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For one I rented a 10 foot truck online and when I got there the guy told me that it was not available for some reason but he was really nice about it with great customer service I returned the truck the next day full of gas and exactly the way I found it the total for the truck was 120.44 which I paid out of my count well yesterday this place did another transaction for 40.44 and it overdrawn my account so when I call just now this asshole guy who was very very rude with zero customer service tells me there is nothing he can do until Monday I tried explaining to him that the truck came back exactly the way I got it and he basically called me a liar this guy should not be able to talk to customers like that ever..... I will never rent from this location ever again and I will be posting everything that happened especially about that asshole who was rude all over social media......

Jens H.
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The truck smelled like cigarettes. The online rental procedure was a pain in the ass (not the fault of the local location). How stupid to wait until I get to the parking lot and then ask for a bunch of additional information and make me wait while the rental is approved. Approve the damn thing beforehand, so I don't have to wait in the cold in the lot!!

Robert B.
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They're great there

Dylan Y.
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The inside of the cab was clean and the storage compartment was a little dirty but not bad. The truck had not been washed though. It was in well working order and the vehicle was acceptable. However, the staff were rude and very unwelcoming. The man that helped us looked like he rolled out of bed and went to work. We were waiting for them to open out in front of the business and when he drove up and saw us, he rolled his eyes. When he opened the store, he unlocked the door and walked away. He didn't even greet the many customers waiting to spend their money at his establishment. How hard is it to say "Good morning"?? Everybody there acts like it's a giant burden to help the customer. When I originally called to inquire about a truck to rent, the woman that answered the phone was rude and not helpful. I asked if they had a cargo van or pick up and she said, "We wont have any of those until after Christmas", Which is fine. So I asked, "Do you guys have trucks?" And she said "No". I then called around and a nice man from an another, independent Uhaul dealer gave me a number to reserve a rental over the phone. They were more than willing to help me with a rental AT THAT SAME LOCATION! When I told him I was told they have nothing available, he said, "That's funny, I see plenty of 10 foot trucks?" Maybe the woman thought I only wanted to cargo van or pick up. But, why not at least TRY and help the customer find a solution to their problem. I understand it's tough to find employees right now. I get it. But these people were awful and if the owner of that store saw what was going on, I don't think they would appreciate how their potential customers are being treated.

Tammy O.
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Customer did not leave a comment.

Russell D.
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Better customer service needed at this location. Abrupt and not very helpful.

Joseph D.
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Nice truck! Very friendly group. Marlin was very polite and had a nice demeanor when I returned the truck. Thanks

Andrew C.
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The paperwork said gas tank was full, when I got in the tank was 7/8 full. I drove 11 miles total returned with 7/8 full and was charged for 3.3 gallons. I explained the situation with the employee they said they would take care of the issue and I would not be charged. I guess they did not take care of it. Always check your gas before leaving this location does not have accurate documentation on there vehicles

LORIKAY D.
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Customer did not leave a comment.

Devante L.
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Online reservation was quick and easy. Although i was moving my house and the truck completely smelled like weed very strong. Didnt have time to get another truck so i dealt with it

George S.
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Customer did not leave a comment.

Paul V.
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Customer did not leave a comment.

Ragen L.
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Customer did not leave a comment.

Othello H.
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U-Haul came through when nobody else would thank you the service is excellent and I will most definitely use you all again

Lauren W.
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Customer did not leave a comment.

Nigel W.
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Many thanks to the excellent crew at the Rogue Valley UHaul. Each person I encountered over the course of several months of Ubox juggling was helpful, patient, and kind. I appreciate their help very much. I think the Ubox system, itself probably could use some refining. But that doesn't diminish the good work of Rogue Valley Uhaul.

Jeffrey H.
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Customer did not leave a comment.

darlene w. | Overall Experience |
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My two year experience with Rogue Valley UHaul was beyond great until the Almeda Fire fallout and the ensuing madness forced us to move out of the area. I found it taxing to deal with all I was dealing with, and then to have UHaul not quickly enough recognize I had extenuating circumstances and aid in ending my contract. It was too much with the no response and continued charging. I do appreciate though that everything has been resolved and thank all who did help to do so. I will recommend UHaul Rogue Valley to others.

Ashley w. | Overall Experience |
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I would give this place no stars if I could. They tried to charge me two weeks after I signed up then locked me out then I closed my account and took my lick and they are still trying to charge me pathetic I will send people far away if I see anyone near this place or talk about going here I will tell them find somewhere else far far far far away from this place

richard g. | Overall Experience |
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Customer did not leave a comment.

Arthur F. | First Impressions |
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Always helpful when needed. And if corp reads this then please get theses guys new computer system. The staff there are always friendly and helpful thanks guys.

Stanlee K. | Overall Experience |
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Thanks for the storage opportunity.

Kenneth T. | Overall Experience |
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Customer did not leave a comment.

David S. | Overall Experience |
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The reason is I have tried numerous times to get my July payment back since I closed my account on June 24th. The answer ing service assured me someone would call me right away and it still hasn't happened to resolve this. My number is 541-497-4266..

RYAN P. | Overall Experience |
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The only thing I had an issue with was getting parking in front of storage units, as a disabled veteran I think parking across the parking lot to get a few things out was a hassle/difficult. You should have one or two spots there specific for loading and unloading storage units infront of units. But all your U-Haul are taking all the parking. OR look into ADA accommodating people with disabilities

Kenneth T. | First Impressions |
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Customer did not leave a comment.

destiny o. | Overall Experience |
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Customer did not leave a comment.

Kenneth B. | Overall Experience |
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Customer did not leave a comment.

Michelle T. | First Impressions |
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Parking was impossible. The reservation had to be redone on 3 separate occasions. Twice in one day within a few hours. The first reservation could not be found. It took almost 40 minutes to check in, I was charged first months rent when it was supposed to be free. The associated could not reverse the charges. We were late for moving help coming at 2pm even though we showed up 45 minutes early. There was a dead mouse in one of the units.

devin p. | First Impressions |
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Customer did not leave a comment.

Fabrienne B. | Overall Experience |
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Customer did not leave a comment.

Ted T. | First Impressions |
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Treated us very well and courteous

reba d. | Overall Experience |
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Great from start to finish in our moving and storage needs

colleen c. | Overall Experience |
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Great place, great people, user friendly. Easy move in and easy one out

Francisco R. | Overall Experience |
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My only comment regarding this location is the lack of an elevator for the second floor. Itthe than that, good experience

Greg S. | Overall Experience |
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Was good place store items

robert h. | Overall Experience |
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Thanks for being flexible when I was late with my payments

Dawn H. | First Impressions |
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Very helpful and accommodating. Recommend this location 110%. Mahalo!

CHARLES F. | First Impressions |
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Polite and Professional

martha d. | Overall Experience |
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katherine s. | Overall Experience |
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The person checking us in had a lot of patience and let us look at a couple storage units to see what worked best for us. Super friendly and persoble.

Scott S. | First Impressions |
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Very nice staff member 👍🏻 I did not get his name

rebecca c. | Overall Experience |
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We could not be happier. Even when we had trouble figuring out the card key locking system, a very friendly lady magically appeared to assist us. Great service all around.

Ellen B. | Overall Experience |
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Only problem, I was not told the unit would be on the second floor with no elevator access. I’m in my late 60s and carrying very heavy boxes up 2 flights of stairs was extremely difficult.

crystall e. | Overall Experience |
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Staff was always helpful and friendly

Megan G. | Overall Experience |
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I have no complaints about this facility. The staff was amazing.

Marquaita B. | Overall Experience |
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Was told on ph no need to notify when moving out. Move was june 6-7th due to a neck injury, then charged in full june 7th. Why was I told no notice for moving out. Then charged? That is fraud.

Nathaniel O. | First Impressions |
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Very friendly staff!

Ellen B. | First Impressions |
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The lady was very efficient and helpful. Only downside was having to rent a unit upstairs with no elevator. I’m a woman in my late 60s, so lugging heavy boxes up 2 flights of stairs was difficult.

Doug G. | Overall Experience |
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Lyndsey is first class@ helpful and knows Uhaul like she OWNS THE PLACE! It was our first time there and I had to go back and forth to pick up you boxes three times each time was the great

Kecia N. | Overall Experience |
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The issues we had were more related to your whole system overall. It was a tremendous fiasco paying for things... We provided a credit card and had to make several calls to get the shipping charges ++

Mike S. | First Impressions |
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Great customer service

Julie S. | Overall Experience |
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An overall positive experience with the staff and convenience, and location.

Gary P. | Overall Experience |
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Prompt service, met all their commitments

Julie S. | First Impressions |
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I appreciated the help and service that I received there. Zach Walker was extremely helpful and courteous.

tammie B. | Overall Experience |
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all my stuff got ruined because the temperature was very hot! this facility temp never been consistent and i found it over 80 degree in several accation and told the staff but they never adjusted it.

Kelly E. | Overall Experience |
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Your staff was wonderful. Gary especially stood out in many ways. Thanks to Jamie and all of you for making storage in Medford simple and as good as it gets!!! Thank you!

John f. | First Impressions |
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Quick and clean

Joanne F. | Overall Experience |
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our ubox was not accessible as was promised, had to wait for them to find it n bring it out. then we were limited on our time to unload as they would be closing soon.

Vickie L. | Overall Experience |
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Dina D. | Overall Experience |
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Not once were we able to access our storage ourselves. We were told that it due to a 'computer glitch'. This meant we had to wait in line everytime we needed access and wait for someone to open it.

Adrian B. | Reservation |
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Return of rental equipment went smoothly. But I had booked a storage unit over the phone, and when I arrived the unit was neither the size that I booked nor as accessible as I was told to expect.

Ronald P. | Overall Experience |
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It was overall a nice experience. However the machine that gave access for the doors was broken and wouldn't take the access cards. As well as the Uhal stafe never game me a code or anything.

Anne D. | Overall Experience |
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Thanks for a good experience. Drop off was especially quick and easy.

Pam B. | Overall Experience |
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The phone system is not very customer friendly. Was instructed to call when returning to pick-up second U-Box and was routed to off-site message center. Gary Hill was very helpful,

Sivoney A. | Reservation |
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They were very fast, polite and helpful.

SILVI G S. | Reservation |
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Drop off was quick and easy.

Malia S. | Overall Experience |
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need to keep the building door locked, so just the pass key is used. to keep out curiosity seekers and thieves and vandals.

Bryana B. | Overall Experience |
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The staff was very curt to me everytime I called includong in the store. Very few employees smiled- I undeestand it isn’t a busy time of year but I felt as thought I paid too much money for that

Susan N. | Overall Experience |
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The gentleman that helped me was very accommodating.

Shannon M. | Overall Experience |
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In April of this year, we were given a free month of storage so we used that opportunity to store merchandise for 2 weeks. 5 phone calls and 5 hours later they are still billing us even when closed it

nathan l. | Overall Experience |
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Overall very satisfied with the whole experience. Only drawback was the Medford location was so busy and slow, we stood in line for over 30 minutes.

Adria B. | Overall Experience |
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I am extremely satisfied and impressed by how well my 3 Uhaul Boxes were transported from Indiana to Oregon, and kept safely and securely in clean storage for almost 2 years.

Bing C. | Overall Experience |
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A very good experience with the U-Haul of Rogue Valley. The staff was very nice, and helpful. This was my second time using them as well.

Mercedes K. | Overall Experience |
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Local office seemed disorganized and some interactions lacked courtesy.. Emails were uninformative. Website didn't reflect current information. Ubox didn't have any moving pads.

No reviews have been submitted for this location.

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