Customer Reviews for Ultimate Auto Sales Ltd
(U-Haul Neighborhood Dealer)

361 reviews

50 Millennium Dr   Quispamsis, NB E2E4B1

(506) 849-2236

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/7/2021 - 11/16/2022: Closed

Services at this Location:

Contact Us

(506) 849-2236

50 Millennium Dr
Quispamsis, NB E2E4B1

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/7/2021 - 11/16/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Mitchell C. 
Rating:
4.0

More equipment on hand .

tony S. 
Rating:
4.0

When I reserved the truck online, I also requested moving blankets. Had multiple emails telling me a truck was not available, except for another location, but one was located and sent to the Quispamsis location for me. The location did not have moving blankets, and I had to phone around to 4 different locations before I managed to locate blankets. What is the point of requesting blankets via the online system, if none are sent with the truck, or available in the satellite locations?

Lorena M. 
Rating:
4.0

When you rent a u0haul, it is rarely the onsite person that causes problems. it is the overally u-haul experience that is an issue. There is rarely the equipment that you rented available even when you rent months in advance. I had to use a smaller truck, necessitating two trips and therefore more mileage. The app would not allow me to upload the pictures of the mileage and gas gauge so I had to call the call centre to inform them that we had returned the vehicle. Nothing is convenient or easy. It is ALWAYS a huge headache. This is my last u-haul rental.

Gregory I. 
Rating:
5.0

Everything was good just had to drive a distance to get it and drop it off then to drive by a branch in Sussex and there was 4 of the same size trucks sitting in the yard it was a bummer

Shirley S. 
Rating:
5.0

Customer did not leave a comment.

Troy D. 
Rating:
4.0

Customer did not leave a comment.

tom M. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER MICH R. 
Rating:
3.0

The truck made a terrible high pitched squeal the entire time on the highway Very disappointed and annoyed was driving me insane.

Paul G. 
Rating:
4.0

When I made the reservation, my pick up location was in Fredericton where I live. When I checked with my U-Haul location the day before my pickup date, that's when I learned that my assigned trailer was in Quispamsis, some 100 kilometres away. I was never contacted about this change. It's a good thing my flexible work schedule allowed me to go and pick it up that day as my move involved a multi day travel! That would be my only complaint.

Guy V. 
Rating:
5.0

Customer did not leave a comment.

Jamie G. 
Rating:
5.0

Customer did not leave a comment.

jasbir G. 
Rating:
5.0

Clean place and equipment. VERY helpful staff.

MAUREEN M. 
Rating:
5.0

Customer did not leave a comment.

CATHY M. 
Rating:
5.0

Make sure the box is swept clean, I had to sweep it before I put furniture in..otherwise great

Sherry D. 
Rating:
5.0

Customer did not leave a comment.

Michael Terrance K. 
Rating:
5.0

Customer did not leave a comment.

JIM R. 
Rating:
5.0

This is the second time I have rented at this location , staff are friendly, efficient and professional. Clean office and yard. T Jones

TREVOR J. 
Rating:
4.0

This agent was great. You company : not so much. why don't you set up reservations like most other companies. On July 1 I "requested" a trailer rental(for July 9th), your company called with in 10 minutes to confirm my request, and said they will call back close to the rental date to finalize pick up details. I get a call on the 7th to finalize the pick up, and get a message" by the way we don't have any trailer at your requested location" BUT we have on available that is 1.5hrs away. i would have to drive 6hrs to get this trailer(2 return trips). With 2 days before i needed it; this is crap !! I did benefit from a last minute cancelation, and got the trailer from my requested location. I would recommend to anybody to go to another company that set up "real reservations", and if they don't have a unit available when you call, tell you that up front; not a bait and switch deal !!!

charles M. 
Rating:
4.0

Trucks should have cruise control, especially for long drives, the truck I had none of the power plugs worked, seat was uncomfortable, only way it stayed in the Greene zone for MPG was when it was rolling downhill, but was easy to drive, just wish it had a few more features, especially cruise control

Jennifer S. 
Rating:
4.0

Customer did not leave a comment.

CHEOLJU K. 
Rating:
2.0

Be sure you have all information required so U-Hauls are easy to pick up.

Kali S. 
Rating:
5.0

Customer did not leave a comment.

Inna R. 
Rating:
3.0

Customer did not leave a comment.

Dwight N. 
Rating:
5.0

Excellent customer service, fast in and our experience

Brian S. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Excellent experience

Harole A. 
Rating:
5.0

Keep up the good work

JAMES WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Josh C. 
Rating:
5.0

Customer did not leave a comment.

AUDREY D. 
Rating:
3.0

Service was fine and location was fine. We were greatly disappointed that we booked a truck for 6pm and arrived to find the location had closed at 5pm. We feel this is a failing of the UHaul website. The time selection should correspond to the hours of the pickup location. We paid for 48 hours but lost 14 hours because we weren't able to pick up the truck until the next morning. We would appreciate a refund on these hours.

Dan F. 
Rating:
5.0

After hours check-in was difficult. I have an older phone and had problems connecting to your site. When I used the guest WiFi I could get on but when I went to the truck to take pictures, it wouldn't work. I was just lucky that another customer came along and allowed me to use his hotspot . We both wore our face masks because we had to stay within 6 feet to maintain a good connection. For anyone who doesn't have a new phone, they are penalized if they have to return after hours and pay the fee to have the check in done by staff the next morning. Other than that the vehicle was in great shape and the staff were very helpful.

Roberta C. 
Rating:
1.0

Having the equipment fit. The uhaul truck did not fit our uhaul auto transport, and we had to leave our car in another province.

Nick T. 
Rating:
5.0

Customer did not leave a comment.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

Coral R. 
Rating:
5.0

Customer did not leave a comment.

robert H. 
Rating:
5.0

Customer did not leave a comment.

Earl B. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

The 15ft box truck was great but I would say that there needs to be D-rings/anchor-points on the floor in the corners so a person can tie down things like motorcycles etc. Its hard to do using wall-mounted rails.

John F. 
Rating:
5.0

Everything was excellent.

Harole A. 
Rating:
5.0

Customer did not leave a comment.

Marcia H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL TERRANCE K. 
Rating:
5.0

Nothing to add at this time.

Stephen T. 
Rating:
5.0

Nothing to add

Shawn R. 
Rating:
5.0

Customer did not leave a comment.

Greg L. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

Customer did not leave a comment.

Troy L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

dolly trailer fender was broken and lights did not work on that side. dealer took the time to have someone fix it right away.

dave M. 
Rating:
5.0

Customer did not leave a comment.

Alicia M. 
Rating:
5.0

very easy process

Leslie L. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
5.0

More gas in the tank upon receipt. Only 1/8 full.

chris C. 
Rating:
5.0

Customer did not leave a comment.

Bentley A. 
Rating:
5.0

Customer did not leave a comment.

TODD S. 
Rating:
5.0

All good and good people

David P. 
Rating:
5.0

Staff was excellent and very friendly and helped out a lot. Great experience.

Kerri M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

ELISHA B. 
Rating:
5.0

Had coupler problem, rep assisted in correction, had immediate service

RICK S. 
Rating:
1.0

Online set up by uhaul encouraged, no customer contact. Confused return date, at my expense

Stephen W. 
Rating:
5.0

Nothing, all went very smooth, thank you!

jim M. 
Rating:
5.0

Customer did not leave a comment.

Leslie L. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Nick L. 
Rating:
5.0

Customer did not leave a comment.

Kristen H. 
Rating:
5.0

Customer did not leave a comment.

Dale G. 
Rating:
5.0

Thank you very much. Worked out perfectly

RYAN M. 
Rating:
4.0

Had a fair bit of dog fur through out the driving cab. The service was great though. Very frienfly

Brian F. 
Rating:
5.0

very good experience at this one . however the U haul hickey rd saint john very poor service .

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

Raj I. 
Rating:
5.0

Going to try again this weekend. Truck overheated and we didn't get to use the U-haul.

Beth S. 
Rating:
5.0

The chains on the trailer's tailgate were welded together, therefore it would not lower to the ground as we needed it to, we wouldnt have rented this particular trailer if we were aware of that. It made the job much harder than it needed to be.

PEPPI S. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

Neil A. 
Rating:
5.0

Customer did not leave a comment.

TODD S. 
Rating:
5.0

Ultimate Auto is a great place not only for u-haul rentals but car service also. Great Staff!

Robert C. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Heath S. 
Rating:
5.0

Got me through in a timely manner very friendly

Alicia G. 
Rating:
5.0

That is for helping when the trailer came off. It worked well after it was tightened.

Robert L. 
Rating:
5.0

I'm really impressed. Had help hooking and removing the trailer rental by friendly reps. The price was fair and no issues! Will be using again.

Jacques D. 
Rating:
5.0

Everything and everyone was perfect

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

Guy L. 
Rating:
3.0

I was charged double what my pdf email said

ADAM H. 
Rating:
5.0

Excellent experience overall.

JENNIFER C. 
Rating:
5.0

Very smooth transaction Thank you

BARRY P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Nothing, everything was perfect..

vince M. 
Rating:
3.0

I did not get my appliance dolly ???????

Danielle M. 
Rating:
5.0

the website was a bit glitchy when it came to early check in. It did work ok the next day. the trailer was better than the picture suggested.

Ian G. 
Rating:
4.0

It was an easy process in renting a vehicle. The person I dealt with was very friendly and helpful. I would definitely recommend this company and this location.

CINDY L. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

Adam P. 
Rating:
5.0

Great quick and easy

kyle R. 
Rating:
5.0

Very nice people to deal with.

Angela L. 
Rating:
5.0

You should also have trucks with lift platform. I had to use two 26 ft trucks. I had to rent one of them from Penske because to lift heavy furniture, etc., the lift platform makes loading easier, faster and safer, even if the Penske truck is much higher off the ground.

Victor L. 
Rating:
5.0

Customer did not leave a comment.

Greg T. 
No reviews have been submitted for this location.

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