Service was awesome they helped me out of a tough spot and I thank them for that.
tom p
Customer Reviews for United RV & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person at this location was extremely helpful. He showed me how to use the phone app to do the entire transaction.
James AMuy buen servicio
fernando fThank You
joelzel hThe representative, Will, was extremely helpful and nice looking. It kinda makes me want to drive all the way back to Sac to rent another truck for no other reason than to see Will
Tiffany TRenting from UHaul for 30 years and this was the worst experience ever. My reservation did not show up for them, but he did accommodate me by renting me a truck as long as I had it back before 10am for the next rental. I showed up at 8:45am. He said he would email me a receipt. No walk around the truck, confirming miles (it was less than my deposit) and he told me "you're early, I am eating my breakfast burrito". My boyfriend went back in and asked for a receipt and was told we have to wait until after 9am, because thats when he clocked in. This is all understandable, however, it is the way in which he said these things that did not represent even mediocre customer service in any way. He stated twice that they were not a uhaul only place and they were 3rd party. I have used a third party several times before and have not had an experience like this one. Please give this guy some training in customer service and de-escalation techniques.
Julie RWill was professional, courteous, and very helpful. I will highly recommend his place of business to anyone looking to rent a Uhaul product. Thanks will
Joseph WFix the truck. It broke down and I am still fighting charges I should not have been charged.
Calvin WNo one answered the phone (even though it was during business hours) it looks like a vacant house and run down lot and i felt very uncomfortable leaving the equipment at the property with no one willing to communicate with me.
Medardo CEverything great😊
cindy aOur customer service rep Aheranwill went above and beyond to explain all that’s involved with renting a truck. He was very , knowledgeable, patient and thorough. He made our day a lot easier. I highly recommend him for raises and bonuses.🙌🏽
Natasha NThe rental agent with very polite and helpful with me making my helping me make my decision of what to read I recommend him with five stars
michael dTerrible service; charged over $800 for a 20 hour rental, and I've been fighting them since. They should train their people better!!
Nicole Bthe 19 $ advertising is a big scam with gas, milage, insurance ( that did not seem to pay anything for the mirror)(we got sideswiped and broke a side mirror) i paid almost 300$. -
Antonio MUpon arrival the associate was not in the office and the door was locked. I waited while looking from the front door for someone. A guy appears eating a sandwich with a drink. He says he’s on break and asked if I can wait for him to finish. Then he further wasted my time lying to me about $100 added to my bill because of driving long distance (64miles). That $100 charge never happened. Then he tried to push me over to the side to go help another customer. After already taking up 20min. of my time. I was to have the U-Haul for 24 hours. He changed the drop off time on the paperwork to 11am. Instead of leaving it 12pm. My pick up time was scheduled 12pm. So my drop off time should have been the same. Then he prints out locations that are far to drop the U-Haul off. These long distance locations were Suisun, Vallejo, and Martinez. When I had a location down the street from me in Fairfield already chosen for me to drop off. U-Haul associate tells me he doesn’t know if they will take it. They took it with no problem. I feel that he was racial profiling me and purposefully continued to give me a hard time during the pick up of the U-Haul. Also he was scamming trying to get more money paid for me using the U-Haul!!! This is inexcusable and unacceptable. He should be fired!!!
Talitha CWe rented a 10 foot truck. The 1st one they have is had a dead battery. They switch us to a new truck and didn’t change the vehicle we had in the system. We have the truck for 2 hours and drove 7 miles. They charge us for 41 miles beck they had the wrong truck in the system.
Mike AOver charged for fuel
Karen CThe owner's son very unprofessional I will never rent from them ever again
SALVADOR CI had a bad experience as Uhaul switched my pick up location about three hours before pick up and that put my mileage way up and cost me more money . Uhaul location was not accommodating at all. They referred me to call customer service , but customer service never returned my call. Very unsatisfactory experience overall.
Alyssa WAlthough the women working was friendly and attentive she was a little over her head. I don't think she could have hitched up the trailer.
David HNo where did anyone say the gates closed at 6pm. We got there past 6pm and they were open. While we dropped off the uhaul the gates closed and would stay closed until the next day as the office was closed at 5pm. Once inside we saw the sign that said the gate closes at 6pm and other seasons at 7pm. Luckily someone was house sitting at the location and was nice enough to let us out. It should be clearly marked that this location can't do after hour drop offs. Very disappointed.
ERIKA GThere isn't anything that needs to be improved everything is just find.
Sharon TEverything was great
GARY JShe’s will taking care of me and good customer service
Kao MCustomer service was great!
Jennifer BGreat !!
Garrett EI got locked behind the gate in 104 degree. It took like 20 minutes or more for someone to finally show up and let me out.
Rita CI was charged for insurance when I clearly marked it online as NO insurance. I never signed the contract or handed the papers back in because I did not agree to this charge
JUSTIN MAttendant was nice and even took keys from me before I could get to drop box
ARNOLDO VPersonnel EXTREMELEY RUDE and UN-HELPFUL!!!. Train on how to check in vehicles WHEN THEY COME IN and NOT when they hit their button!!! Did NOT accurately report how much gas was left in tank, as I left it EXACTLY as full as when I rented it!!! This location should NOT be affiliated with U-HAUL!!
ARON AVery good service and helpful staff.
Narender SThis location was not open as directed to go to by the app. The owner came and let us in when he realized there were customers waiting to return. He said his location was not open for after hours drop off but was accommodating for your error.
Eric VThere was more than 3/4 of a tank
Dante D