Customer Reviews for University 11 Gas Station LLC
(U-Haul Neighborhood Dealer)

1,230 reviews

1102 N University Dr   Pembroke Pines, FL 33024

(954) 430-4353

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 10/7/2022: Closed
  • 10/8/2022: 9:00 am - 12:30 pm
  • 10/9/2022: 9:00 am - 11:30 am

Services at this Location:

Contact Us

(954) 430-4353

1102 N University Dr
Pembroke Pines, FL 33024

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 10/7/2022: Closed
  • 10/8/2022: 9:00 am - 12:30 pm
  • 10/9/2022: 9:00 am - 11:30 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Monica G. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Great customer service!

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

REGGIE M. 
Rating:
5.0

Customer did not leave a comment.

ALEX W. 
Rating:
5.0

Customer did not leave a comment.

irenaida D. 
Rating:
5.0

Thank you

Mazen H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO R. 
Rating:
5.0

Everything went smoothly

RENE B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Myeisha S. 
Rating:
5.0

Customer did not leave a comment.

Francisco R. 
Rating:
5.0

Outsanding customer service!!!

Robert R. 
Rating:
2.0

Representative was great, but truck was horrible! Broken A.C. and missing gas tank cap.

Jennifer C. 
Rating:
4.0

Customer did not leave a comment.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

The gentleman working at the location was very friendly and courteous,I've rented from this location before and will absolutely use them Again as needed

ANDREW P. 
Rating:
1.0

The Uhual cabin was not clean out after the previous renter. There rental paperwork was left in there. There was cookies behind the driver seat and some article of clothes left in the cabin. Other U-Haul has there door still open so it would've been super easy to take equipment off they trucks. When I walked in to location because it was my first time renting there and I needed some clarification the lady working for uhual blurts out ‘U-Haul is closed' and I advise her I had a reservation already her reply to me was ‘Well I guess you ain't doing it right because if you followed the steps you would know how to get the key' I will never use this location again.

Kenyanna A. 
Rating:
5.0

Best uhaul rental experience highly recommend this merchant !

Danielle W. 
Rating:
1.0

I had the worst experience I booked for a location close to my house for 10:30 they called at 10:25 saying the truck not there. So I had to go to another location & got over charged

Jazmonet R. 
Rating:
5.0

Customer did not leave a comment.

jesus A. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHINE R. 
Rating:
5.0

I wish I could remember the sales guy name because he was exceptionally awesome at his job. My previous reservation at a location near my home was canceled due to me arriving late from a previous incident. This location was the only one with a trailer available left in a 75 mile radius from my home. So I was completely stressed out but he turned my frustration into a excellent experience.

Tiffany M. 
Rating:
5.0

Customer did not leave a comment.

Kipp S. 
Rating:
5.0

Customer did not leave a comment.

GOERGE G. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

Nothing the U-Haul at this location was good no problems.

Kathleen S. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
Rating:
5.0

In general, excellent service

LILIANA T. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Great service!!

Valdeeta B. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
5.0

Customer did not leave a comment.

Orville F. 
Rating:
5.0

Customer did not leave a comment.

JOSE F. 
Rating:
5.0

Fantastic customer service.

David M. 
Rating:
5.0

Customer did not leave a comment.

michael L. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
5.0

The truck was clean and ready for pick up. I often rent trucks from U Haul. I will be reserving from them in the future.

Luis G. 
Rating:
5.0

Onve again, a great customer service and a lot of observed improvements from the Store Team. Just please improve the U-Haul self check in and pick up system, to make the Customers experience better, the Camera connectivity side is so slow and the Store Manager has to do it manually. Thanks!

Rodolfo G. 
Rating:
5.0

Customer did not leave a comment.

Christian M. 
Rating:
5.0

Customer did not leave a comment.

Valentin A. 
Rating:
5.0

Nothing. Custer Service was great.

MONIQUE R. 
Rating:
3.0

Right side windshield wiper arm didn't work - only had left side during several downpours in Orlando!!! Unsafe condition!!!

Donald M. 
Rating:
3.0

Customer did not leave a comment.

Alma M. 
Rating:
5.0

Customer did not leave a comment.

Seth M. 
Rating:
5.0

CUSTOMER SERVICE WAS EXCELLENT!

Thadra Y. 
Rating:
5.0

Customer did not leave a comment.

Vegenc A. 
Rating:
5.0

The employee at this location is amazing. He's patient and definitely knows how to multi-task. He deserves a raise. Ottis is the best.

Michael S. 
Rating:
5.0

Really good customer service

JOSEPH T. 
Rating:
5.0

Excellent customer service & very pleasant atmosphere.

Joel E. 
Rating:
5.0

Everything was excellent!!!

Moraima A. 
Rating:
5.0

Everything was perfect, and the Uhal manager, Otis I believe was his name, was the best I have ever experienced in a Uhal rental!!

Albert N. 
Rating:
5.0

Customer did not leave a comment.

KELVIN N. 
Rating:
5.0

Customer did not leave a comment.

JULLETTE T. 
Rating:
5.0

The vehicles there are always clean and the attention of the manager is excellent.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

None,

javier R. 
Rating:
5.0

Very nice person

OSVALDO T. 
Rating:
5.0

Customer did not leave a comment.

Yves L. 
Rating:
5.0

Great Customer Service and the safety always upfront, before the equipment delivery. Keep going in this direction, this Uhaul place is a sample of Customer appreciation, for a Customer Satisfaction at the Equipment Return, thanks!

Rodolfo G. 
Rating:
5.0

Fortunately, I was able to work with Otis at the Exxon at 1102 N University Drive. The initial reservation at 6951 Stirling Road was a disaster. I had a reservation to pick up the truck at 8:00. The contact at the location kept telling me it was for 8:30, but when he called for the truck, the driver told him he wouldn't be back with the truck until 1:30, at the earliest. The contact told me to reach out to U-Haul. After I spoke with a U-Haul representative, they confirmed a 2nd truck at 6951 Stirling Road at 9:00. We went back to find out, yet again, there was no truck. The contact then switched my reservation to an entirely new location in a different city. Luckily, the guys at 1102 N University Drive were professional and got us out efficiently. I appreciated their efforts.

Justin G. 
Rating:
5.0

Otis the operator was extremely helpful and pleasant

Steven C. 
Rating:
5.0

Store employee was very helpful & professional. The truck cup holders were dirty.

Dwayne J. 
Rating:
5.0

Very minor. Have a second person working at the counter. It was busy when I picked up and I had to wait while another customer was processed. Still a good experience overall.

Brian P. 
Rating:
5.0

More vehicles

Talib N. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

The best Uhaul in South Florida ... Amazing costumer service !

SASCHA H. 
Rating:
5.0

They do a great job of helping you to get going. I mean that in a good way. I've rented there twice and everyone is personable.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO F. 
Rating:
5.0

The husband and wife team at this location were very helpful and friendly. I will definitely rent from this location again in the future.

William E. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Great place great customer service and very friendly

Enrique D. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Excellent customer service. The person working on Thursday morning was outstanding!

Alex C. 
Rating:
5.0

Everything was as expected plus friendly, helpful staff

Alvaro G. 
Rating:
5.0

No complaints,exelent service.... that's.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

ALBERT F. 
Rating:
5.0

The online return process for the mobile website does not work correctly. It will only allow to select no for the question "is the trailer clean enough for the next family to use" and then it charges you $15 cleaning fee. Other than that, it was a great experience.

Brian P. 
Rating:
1.0

I used it for 3 hours I didn't even get 20 miles and they charged me 80 dollars and they had told me 35 I think it's a total scam they offer you a price and they charged me much more

Miguel Q. 
Rating:
5.0

Awesome customer service.

BRUCE B. 
Rating:
4.0

Customer did not leave a comment.

Riley O. 
Rating:
5.0

He alquilado en otras agencias uhaul y no había tenido tan buena atención como en esta. Los detalles hacen la diferencia. Excelente trato, orientan en base a las necesidades,

angela B. 
Rating:
5.0

Great cuatomer service!! Agent was exceptional

Gabriel P. 
Rating:
5.0

The service was exceptional, and everyone one was friendly and polite. Will always rent from there.

KEITH A. 
Rating:
4.0

The truck was hogh mileage and smells little bit but drves good

Kun B. 
Rating:
5.0

Don't change a thing it was smooth and easy.

Conrad M. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Vladimir R. 
Rating:
5.0

Customer did not leave a comment.

Naomi H. 
Rating:
5.0

Excellent coustome service

BERRULD D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Humberto A. 
Rating:
5.0

Customer did not leave a comment.

RACHEL G. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
No reviews have been submitted for this location.

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