Customer did not leave a comment.MOUSSA D.
Customer Reviews for Upper Marlboro Xtra Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul representative was helpful and courteous. A positive experience.Robert N.
Orginially supposed to pick up at Edgewater, MD and was then changed last minute to Lanham, MD. The agent at Lanham, MD gave my truck away after I had already paid for it and checked in online. I was then changed to Upper Marlboro and given a smaller truck. The agent at Upper Marlboro was nice but was already dissatisfied with my service from earlier in the day.Christie D.
This location was changed without my approval nor did I have the opportunity to make a no decision given this location was to far out!!! More gas & time !! Very disappointedJames T.
I would not recommend using uhaul at all. I had a horrible experience with them. They changed my pickup location the day before my move and it was 20 miles from my original location. Then they didn't even give me enough miles to make the trip let alone the extra 40 miles to get to and from the pickup location. The information on their side never matched the information I had from uhaul and I never got firm answers about any of my questions. I got charged all sorts of extra fees for things I shouldn't have. Every step of this process was more trouble than it was worth. I will not be using uhaul again in the future and I will likely have to spend another full day on the phone with customer service to get some more things sorted out. Would not recommend uhaul if you are looking for a smooth, stress-free process.Kenneth S.