Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a car transporter and when we got it home and the car loaded onto it, the left tire strap was tangled up in the gear shift
I got charged 2-3 extra months because uptown wouldn’t get back with me when I told them I was moving out of the storage unit.
Staff were clueless as to how it all worked, from modifying a reservation to actually filling out the contract, despite the “five years of service†plaque from U-Haul on the wall Biggest flag was that I had to go to a completely separate location to sign the contract, then return to the initial location to pick up the van, which was NOT communicated the first two times I called and spoke to them Overall an incredibly frustrating experience
