Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Finding the correct lockbox with the correct key was like a carnival game that I didn't want to play, all the while in freezing sleet and rain.
Until i loaded the U-Haul app, i had trouble on my Android with location services and taking required pictures thru my browser. This was due to Location and Camera services being shut down on my phone for security purposes. The chrome-driven experience did not indicate that it needed these services via popup - creating confusion. Once i loaded the app, when i got to the same point in the process, a popup would be presented allowing me to approve uhaul access to location and camera, and then i proceeded just fine. This idiosyncrasy caused me confusion and significant extra time when picking up my truck. Also, i rented a 10 foot truck and assumed that it had a loading ramp - which it did not. If that had been more prominently displayed online, I would have upgraded to the next size larger truck that included that.
My pickup location was changed due to availability. When I got there, one must complete an online check-in to obtain the necessary information to open the lock box respective to the key for the vehicle I was renting. It took over 2 hours to complete the online check-in as at first the vehicle was not set up properly for 24 hour service and then the app was erroring out on my payment where my banking institution said there were no issues. This caused a severe delay in my move and added a shit ton of stress to an already stressful situation.
Have knowledge staff on site during business hours. Not suggest I go to another location only to be told to return back to pick up the truck.
Very helpful staff here too
Very friendly place. Was able to get my uhaul easy and conveniently to get some stuff moved if I ever need one again I'll definitely stop back by.
Thank you for always having my uhaul ready for me
I ordered a utility doll and they didn't thane one but was still charged. Please refund me the $10.
Better customer service. And an area where you can actually see whos processing your transaction. I was charged for the insurance that i did not want (was transferred to this location) and im still waiting for a refund. Id honestly recommend taking my business elsewhere from now on.
The trailer was ordered on line. When the initial receipt arrived the location for drop off was incorrect. When making the reservation I stated the drop off would be in Versailles KY. The location on the statement listed Stanton KY. I immediately called the reservation center and changed the drop off to Versailles KY--approximately 1 miles from where I lived. When my friend who was the driver dropped of the trailer the drop was listed as somewhere in Indiana. The rating for reservation accuracy on 0 to 10 would be 0.
It was a great experience. I really appreciated the hard work that Joshua put in to make sure everything was resolved without an issue. Would definitely use this location again. Thank you very much!
Everything was great. From time spent getting everything processed to the easy drop off procedure!!!
Very odd transaction... Took my information over the phone. Ordered Dolly and moving mats. Charged for both. None provided. Not clear instructions on how to return the vehicle. People were nice, seemed like they were new to doing this at this location and have a few kinks to work through
Great customer service, got in and out quick
Wouldn't change much. Great customer service, and quick process
