It's my first time using this location and I highly recommend them. The process couldn't have been easier.
Haig K
Customer Reviews for US Storage Centers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This local and their staff do a great job of providing friendly service and the trucks are always clean and ready to go.
David PI am all about wanting to support a local business, but I did not have a positive experience. Poor customer service with vague and unresponsive return procedures. I was told to take a business card and email the address on it when I returned the equipment. Email did not work. Sent a text to the mobile phone number provided, no response. I had to call the 800 for US storage to report that I returned the equipment, was given another email, sent a message, no response. I will not be returning to this location.
James CEquipment was damaged, check equipment for safety issues before renting it to someone
William MRobert was very helpful and knowledgeable, Vehicle was spotless and drove well !
Art CEverything was perfect, except when I called the number one customer service agent called it storage center and not uhaul.
Vanessa VAmazing Place and Robert was very Helpful and the Minivan was Great and Clean I’m so happy to have this place close by I recently million of times 😄🙏
JOSE ARobert was very helpful and friendly. He needs a raise 👍 💰 💵
Charlie WRobert is very helpful in La Crescenta
Kay MFriendly staff and an easy transaction! What more could I ask for?
Fred LSmelled like livestock in the van when I picked it up.
David SThe sign says open 9:30 am it opened 10:45am
Arnold BTo be fair, I have no issues with this location. They were actually great. My issue is with the district manager. I reserved a truck and set it up to be automated through the app. When I went to pick up my rental, I found the lock box where the key should have been was empty. No one set the key out. No problem. Mistakes happen. I set up a rental for the next day instead. When I canceled the existing reservation, I was informed my reservation had a $50 guarantee. Since they were unable to keep my reservation, I would be getting $50 . Cool. A month and a half and 4 calls to customer service later, and I still haven't seen that $50. It's a different excuse each time I call, but the district manager in charge is clearly playing games hoping people will just drop it . Not me. It's only $50, but it's the principle. Don't offer that guarantee if you don't intend to honor it. I've filed a complaint with the BBB. BUYER BEWARE...if you have any issue with your rental, the district office in this are will not help you!
NICHOLAS WA very quick and easy return of the rented truck. Thanks!
Les sVery dumb policy to not refund gas filling beyond where it is requested. To get that accurately is guess work. This has nothing to do with the location, but Uhaul's policy.
Ariella Kvery helpful at the end.
DAREN RStaff excellent, clean truck, got what I needed to get done. Definitely recommend to others. Thank you
JANICE Gthank you!!!
NORAYR AI contacted UHaul customer service about the issue with the perishable boxes left in the back of the truck from my pick up location. The agent said I would get a credit for the issue I encountered. The agent at the drop off location tried to issue a credit but could not. I'll give it to them for trying, will be contacting customer service to see if that credit can still be applied.
Carlo SWhen we came there in the morning at 10 am they had a lot of trucks. However, the person sitting there refused to give me any vehicle because I didn’t have a reservation. I wouldn’t complain if I didn’t see other people renting the trucks without a reservation. I said okay, I’ll do the reservation for 1:30 pm and when I came there, I saw the employee wearing a t shirt with Robert name, was trying to leave his office, knowing that I have the reservation at this time. There were issues even with the return - the location was supposed to work till 5 pm, but when we came at 4:48pm nobody was there. The guy just left his job earlier. The one stat is for the bad employee, not for the company itself.
Suren KRobert is your biggest asset at this location! He is friendly, professional, incredibly helpful, and very easy to work with. His positive attitude and personality make it a pleasure to rent a truck at this location!
JAN BEasy to book the van and friendly and helpful staff.
Ara AAgent was very kind and helpful. He explained details thoroughly. Robert. US Storage on Cloud in La Crescenta, Ca
KAY MNothing I can think of at the moment. It works just right for our project. Thank you.
JERRY WI wish this place carried UHall boxes and packing supplies.
ETHAN HI rented my uhaul down the street from me. My uber drop off went from 20$ to 70$!! I would rate my overall experience as below average.
LASHME GRobert was truly the best we were in a dire situation where we had 130 kids waiting on buses to get to a marching band competition. We needed trucks cuz ours broke down we needed them immediately he was unbelievably helpful. I can't thank him enough
REBECCA GNone.
ARNULFO GAmazing customer service
Lizza CGOOD EXPERIANCE OVERALL
WILLIAM MEverything went smoothly and we were treated well.
NANCY PThe Associate was professional and very helpful.
LAMONT WMaybe have parts for towing equipment, E.g. needed adapter going from 7 pin to 4 pin light connector. I had to go buy one elsewhere before hitching up trailer. If I would have known I would have been better prepared.
Carlo SThey are very helpful and very friendly
ADRIANA CClean, fast and easy. Customer service was helpful. I've used this place for storage needs and other rentals, and I'll be back. It's a nice place to do business and it feels safe and secure.
Christina PRobert, facility manager, is very professional, polite, and customer service oriented in assisting me with my appliance equipment rental. Price rental and equipment very reasonable and in very good shape. Thank you.
Suzette LFriendly staff made the process smooth in person, but the truck itself was another story. Old, worn-out seats, a sketchy emergency brake, and a rough-running engine made the drive feel more like a test of endurance than a rental. My early pickup didn’t go as planned either — no keys in the drop box meant I had to come back 1.5 hours later, which threw off my schedule. Still, despite the hiccups, the truck got the job done. If you’re flexible and just need wheels that move, this location can work. I’d rent again for the service, but the fleet seriously needs an upgrade.
shane bRobert was great to work with. Very helpful.
FREDERICK GThe employee you assign to respond to customers should fully justify the customers, while in this location your employee did not justify the customer and charged additional amounts from the customer. In addition, this additional amount is applied after settlement, and this is a form of fraud and theft. Please be sure to investigate.
SAEED RVery quick and easy rental experience.
Andrew MSome difficulty returning the vehicle on the app but the employee took care of it.
John PI set up a mobile pickup; however, the app indicated that the equipment was not set for mobile pickup therefore I had to wait for the store to open. Wasted time again and this is the second time a mobile pick up didn’t work at this location.
CENK KStephen was great at serving us The process was simple and fast Thank you Meg
Margaret PI had selected mobile pick up at 10 AM. Arrived on time. Your app said I needed to get the keys from inside the store, but the door was locked and no one was there. Waited. Then called. Was told to wait more. eventually got keys... a full hour after arrival. Not cool.
Lisa BExcellent customer service.
FREDERICK GI didn't like the last minute change of drop off location, but appreciated that I was notified by a call rather than text or email.
RAINA FKey was not in lock box. Had to sort out with customer service. Lost time and was late. No offer to offset inconvenience.
CHRISTOPHER BThe check in process could have been great, but I had to call twice because the truck and keys were not ready for me. At first a truck was not assigned to me, which I find just odd since that was the point of my reservation. Then when I checked in to get my keys, the keys were not in the box. I had to wait for the location to open, which was 30 mins after my reservation time. Again, just unprofessional and odd since this is the point of all of the “24/7” service. Had I needed the truck earlier I would have been very upset. Lastly, I never requested pads or extra dollys, but they were listed as inside my truck, but they were not. I was already late since the aforementioned issues, so I just indicated they were not there and left. Then the employee called me and asked if I wanted them. Again, it COULD HAVE been a lot better, but whoever was suppose to prep the trucks the night before did not do their job properly. That’s disappointing.
Tyler LWell Done! Pleasurable experience.
ERIC RCheck the unit very well extensively because they might charge you for thing that you did not mess uup.
JAVIER SCustomer service
JORGE RWhen you make an offer, honor it. I was overcharged for the rental rate (promised 1 cent a day charged $1 a day, my "insurance" rate which was really covered by my insurance magically went from $75 to $90) Do what you are saying you will do. Disappointed and really you should credit me $25...
CHRISTOPHER BEquipment problems
WILLIAM HI drove the truck 12 miles. I put in 4 gallons of gas to reach full. Obviously the previous driver didn't fill the tank. I showed my gas receipt to the agent who confirmed the 4 gallons I paid for and the odometer usage of 12 miles driven. No, compensation was offered. $18 in gas to drive 12 miles. The gas station is across the street. The agent should verify the tank is full by filling it, instead of just reading the fuel guage. Or at least offer some compensation.
WILLIAM JLeaving the place locked with an active reservation and claiming to have never seen it came off as very unprofessional. Unless no other location is an option for whatever reason, I won't be using this location again. I booked a van an hour prior. When I showed up the door was locked and no one was inside to give me the keys. It was during business hours. The Open sign was on and there was a sign that said "Will return at 1:00pm" which was when my reservation was but there was no one there. The lady showed up 20 minutes later and claimed she never saw my reservation. She didn't apologize or anything. She just handed me the key. I had people waiting on me who had somewhere to be after helping me move furniture. I felt bad for holding them up. I had called customer support and when the lady pulled up in her car it sounded like she was on the phone with them because she said something like, "I'm arriving at the office right now, which customer is it?" I don't know if anyone was even going to be there if I hadn't called the support number.
Chloe SKey was not in the lock box. I had to talk to the service center representative. They gave me the wrong key at first and I had to go back to get the correct one.
Alice SThe gentlemen who helped us with dropping off the U-Haul was great. He was professional and very helpful. Literally was so much better than the people we picked up the U-Haul from. Don’t have any pointers or anything to say that he could improve! He was very great
Roxana M