Customer Reviews for USA 3 Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of USA 3 Self Storage

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Bruce M. on

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Office disorganized. Personnel not able to process my reservation efficiently. It took an hour to check me out with a truck. Same problem on return. The office staff had difficulty checking the truck back in. Computer program kept erroring and the clerk had to go online with her cell phone to complete the check in through the U-haul app. I doubt it was all user error. It seemed a combination of poor training and a not very intuitive program. Less than stellar experience. I hope to have better luck next time with another U-haul location.

Vernon M. on

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Perfect smooth

Donald E V. on

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John P. on

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Patrick T. on

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John G. on

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She was very efficient

RENAUT P. on

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Michael S. on

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Andrea J. on

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Jorge I. on

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Clark W. on

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Diego C. on

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MATHEW M. on

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They were out of dollies and low on blankets to cover the furniture. I found out when I got there and didn’t have time to get a truck from a different place. I did my best with my furniture but ended up scratching up the corner of a $1,600 dresser.

STEPHANE R. on

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Jeffrey K. on

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Understaffed and it took forever to check out the truck

Ashley A. on

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Great service

Claudia P. on

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Laquana was very helpful, she is the reason i would definitely use this store for my future rentals.

John G. on

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PEGGY S. on

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Very friendly and helpful staff

Wayne's W. on

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It was provided to me buy U.S Self Storage in Fort Lauderdale. They are always very professional. Thank you! Wayne

Jean P. on

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michael K. on

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A.+ operation and great support !

kathy T. on

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It was very easy to rent the truck from this company. Would certainly rent from them again.

RAFAEL M. on

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Everything was great!

Steven K. on

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The young girl who checked me in on Sunday May the 19th was superb! Excellent service!

Anthony V. on

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fast and easy service

LAURA B. on

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No improvements needed. The staff was excellent in how we were treated and how well they explained everything. Great experience.

Robert S. on

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I picked it up and dropped it off after hours. The van was very dirty on the outside, and the cab was not very clean either. Windshield was dirty both inside and out. Staff was helpful with arranging pickup and drop off

Jeffrey K. on

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Gary M. on

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Alfonso M. on

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they good......

Jose B. on

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Josian S. on

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Service was great

Scott M. on

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Everybody is so helpful. Don't change a thing!

james S. on

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My experience was very good, keep it up

sherrie H. on

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The staff at the reception area were pleasant, helpful and informative.

peter H. on

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Caren was very helpful, hud showed me all options, move him to manager.

Ronald D. on

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James E. on

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CECIL P. on

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Fix the check engine light and the back lift gate.

Daniel F. on

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Corey P. on

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Randall W. on

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LUIS R. on

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I returned the truck around noon The clerk didn’t review the truck, nor its mileage and told me she will email me the receipt. Two hours later, we called because we haven’t received the email. She told us that soon we’ll receive it. Now, it’s 10:22 pm and I’m still waing for it

JANICE P. on

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Robert S. on

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Nothing, service was fast and van was excellent

Rachel I. on

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ASLIN S. on

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Christiano A. on

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Jennifer S. on

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Everything was good.

Keith J. on

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They ask for far more information then I am normally asked for when I go to a standard Uhaul location. I actually picked this locate by accident, I will be very careful to not make that mistake again.

Mackenzie T. on

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I got a call the night before picking up saying that they didn't have the furniture pads that I reserved available. I had to go the morning of my move to buy a bunch of furniture pads. I had to spend over $200 on furniture pads. Very inconvenient on moving day.

Hope H. on

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Michael S. on

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While I admittedly showed up about 15 minutes late, I proceeded to wait for 35 minutes before someone was there to assist me. I was very unhappy and was prepared to go to an entirely different location that was completely out of the way. I would not recommend based on this alone - and the lack of being able to contact the on-site manager when they're not in the office to assist with the rental.

Carlos J. on

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Reception could be friendlier/more welcoming.

CONSTANCE M. on

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John C. on

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Van reaked of cigarettes.

Lee E. on

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luis R. on

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All good

Christina J. on

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Najeeb R. on

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yaser H. on

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Lise L. on

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shadrika T. on

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THEY TOOK MONEY OFF MY CARD

harlan C. on

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open earlier

Siobhan M. on

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FRANK P. on

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Brent C. on

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Rafael M. on

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Ankush K. on

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Ines N. on

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Claude D. on

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Henry K. on

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Richard L. on

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Nothing. Every thing was perfect

Nadia P. on

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Customer service was great

Marcia P. on

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No

David N. on

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David C. on

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Reny H. on

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Paul L. on

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Scott M. on

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Don't Change

Kenneth H. on

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Alan E. on

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This location just made a customer for life!! They went above and beyond what anyone could have reasonably expected and helped me with an equipment return that allowed me to make a flight I though I was going to miss, for sure!!! The equipment was clean and worked flawlessly, the staff is the best ever, and this team is my new go-to location for equipment rental!!!!

THOMAS D. on

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Nothing, everything was FANTASTIC! Thank you! From the initial online experience renting the truck, to the staff at the pick up location and then the return, everything and everyone was very professional and our experience overall with UHaul was 5 Star. Many many thanks for help taking a lot of stress out of our move.

Jack B. on

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Aretha S. on

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Everything was great

Timothy R. on

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Easy check in and check out if Uhaul truck. Friendly and helpful. Will use this location for future needs. Thank you very much.

Trent B. on

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The UHAUL website was a bit confusing when it came to questions regarding rates (hourly, daily) and for dropping off after hours. However, this location was helpful, and representative was friendly and answered all questions. It ended up being less stress than first thought, and was affordable. I'd be happy to use UHAUL again and recommend it to others.

Sean B. on

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Gabriel B. on

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The process was quick and easy. The guy who helped me out was extremely helpful and nice.

Tamara R. on

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Wonderful Customer Service at this location!

scott R. on

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Cynthia F. on

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More staff needed to lessen wait time. Great customer service reps: Nicki and Romain!

kyle W. on

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Kristen T. on

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Jevron C. on

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Full tank of gas to start that way easy to hand back with full tank .

Leigh N. on

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Luis D. on

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SAMUEL L. on

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Woman was very pleasant, and professional. Easy to work with made it go super smooth. She represents you well, and I would recommend you guys because of her. Thank you