I found the access gate was left open 24/7 after I had rented my unit. No use having a gate and entry card if any one can enter However the staff were very professional and courteousLori M. | Overall Experience
Customer Reviews for Ustore & Lock
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rachel was excellent to deal with every time i need something. However, last spring my storage locker was leaking and it was “fixed”. When i went to get something from my storage in late March, a lot of my items were covered in water. I have a lot of furniture and as i was looking at, i discovered that a lot of it was covered in mold. I then decided to move my things to a different storage facility as i can’t afford to replace all of my items. I had to throw away a lot of items that were in boxes because they were covered in mold and spent a entire day reboxing and trying to save what i could. I lost a lot of items due to the mold issue. When everything was moved out of the unit, it was clear that the bottom of the storage locker was wet. (I have pictures) Rachel was very understanding about it and again was great to deal with. However, nothing was done about my items that were ruined.KRISTA B. | Overall Experience
Rachel is great to work with and very accommodating. Best rates. Liked being able to access my unit whenever I wanted. Thanks!Sue E. | Overall Experience
Staff was very friendly, helpful and professional. Our unit was clean and accessible. I would highly recommend this facility.Norma M. | Overall Experience
Racheal was a great help and very personable to work withGARY M. | Overall Experience
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