Customer Reviews for Vale Trails
(U-Haul Neighborhood Dealer)

Rating:

5.0

This is the location I tried to get the first time and was told "they have no trucks. I HAD to go to Ontario Oregon to pick up a truck and could not get it because of the nonsense at the gate and app. I was there for 45 minutes trying to get the original truck (which no one every contacted me about not picking it up). I was on the phone with a rep from uhaul but she said she could read my drivers license because it had a shine on it..,. It was dark out and I had already sent other pictures. Then we got cut off. The owner of the store says it is a real bad cell area. I find it ridiculous that companies doesn't understand that not everyone has GREAT CELL SERVICE. You need to pay attention to the areas you THINK people can use there cell phone app. I drove 32 miles to get a truck that I could not use. When I passed the Trails end Uhaul, I saw a truck there so I re rented it.. I never received any information on the 15 foot truck I originally rented. I know I will not hear back from anyone but I feel it was YOUR MISTAKE making me drive 32 miles to NOT GET A TRUCK.

Rating:

1.0

My reservation was messed up, they couldn't fix it, cost me more in fees.

Rating:

5.0

Excellent customer service. Organized and tidy equipment parking area.

Rating:

5.0

Very friendly staff.

Rating:

5.0

Very nice people and very accommodating.

Rating:

5.0

Helpful with the drop off information and instructions. Great job !

Rating:

3.0

Train your employees Do not commit false advertising.... picture shows the small box truck for 19.99 and .69 a mile but after rental is complete you are charged 1.69 a mile and told oh no....that is for the regular trucks only! The associate in this office had absolutely no training and finally had to do the transaction over the phone by a supervisor.... took over an hour to complete the transaction

Rating:

5.0

Daisy was so awesome! We returned truck after hours and she told us exactly what to do and where to drop keys at.

Rating:

5.0

Scanning of information for Drivers License did not work well. Everything else went very well. Thanks

Rating:

5.0

The site was very convenient. However, it took me a whole hour to rents a appliance dolly. This is because I had to use my own cell phone to rent it. The reception at the place was very slow. It was not the workers fault. She was very friendly and helpful, why do we need to go on your website to rent trucks and equipment? Why can’t you allow the suppliers to handle all of the paperwork? What if somebody did not have a cell phone but needed to rent a truck? They would not be able to do it. Your rental process needs to change.

Rating:

5.0

Very helpful and heated interior business. The gal called the head office to make sure my card could be changed and the transaction had already went through. The man there helped me unhook the trailer.

Rating:

2.0

The female representative was very nice but had no training on the rental process so it took about an hour to complete the process. The male representative was just no help at all.

Rating:

3.0

They were open but hadn’t turned the phone lines. I was trying to let them we were running late.

Rating:

5.0

Very polite and helpful. Better signage would help customers to find it easier.

Rating:

5.0

Check out equipment better. And fix the problems. Broken Saftey chain hook.

Rating:

2.0

Truck hadn't been cleaned and the designated gas level was almost a 1/4 off.

Rating:

1.0

Fill gas tank,clean the vehicle,. No one was there when I arrived, waited 45 minutes for person to show up, lied about truck being full of gas ,cigarettes in ashtray and dog hair all over

Rating:

5.0

Would be helpful if they marked a spot in the lots to leave equipment that is being dropped off after hours.

Rating:

5.0

The U-Haul staff really came through for me. My BMW broke down 50 miles from Vale on my way back to Texas. The nearest service location was 75 miles away. I am now back home because these people found me a truck within 2 days of my reservation. As far as I’m concerned, there is absolutely nothing they could do better. These guys saved my butt!

Rating:

3.0

Don’t rent from U haul.

Rating:

1.0

When we arrived to pick our rental up, the customer service representative was not fully trained. We had to wait for someone who knew what they were doing to get there. They stated that they would be open until 5:00. We arrived at 4:30 to return the rental and they were not there. We attempted to call the number on the door multiple times and they never answered. Very poor customer service. I understand that it is a small town and people are not generally concerned with quality customer service in small towns. However, they are representing your company. They are doing that poorly.

Rating:

4.0

Check-in of the trailer was fast and efficient. The owner was very friendly and helped make the return very easy.

Rating:

4.0

We got help on short notice.

Rating:

4.0

The gasoline in the truck was not checked at my pick up of the truck and it was only half full , so up on delivery I had to fill it up to full which cost me $49 out of my pocket. That’s a big mistake. Being a 68 female I didn’t know any better than to drive it away half full from the Vale Oregon pickup location.

Rating:

3.0

Truck filled up with fuel and truck clean. Had to clean all windows before being able to leave parking lot due to being covered in dirt.

Rating:

5.0

Very helpful. Great.

Rating:

2.0

Could not turn heater off of my feet. Tried everything. Ten hours of hell.

Rating:

1.0

We were reserved to pick up on a sunday, but apparently they aren't open on Sunday! They wouldn't answer their after hours phone number. Had to call the uhaul 1-800 number and get help!