Customer Reviews for Valley Equipment
(U-Haul Neighborhood Dealer)

697 reviews

11110 N Ventura Av   Ojai, CA 93023
(& Encino Dr)

(805) 649-4183

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(805) 649-4183

11110 N Ventura Av
Ojai, CA 93023
(& Encino Dr)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Andres D. 
Rating:
5.0

Customer did not leave a comment.

Nick S. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
3.0

When you tell the customer there will be blankets in the truck and you will only be charged if you break them open, have blankets in the truck. I was counting on them being there.

Lloyd W. 
Rating:
5.0

Friendly, knowledgeable

Martha S. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

You should change Uhaul's policy on gas returns.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
4.0

Agent on-site was fantastic. Agents on phone were a bit short.

Gwendolyn B. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
3.0

Service was excellent, great people behind counter, super friendly, efficient would definitely recommend them to anyone.

Robert W. 
Rating:
5.0

This is a family run business, with Elaine at the helm managing the phones and computer. They are located on Hwy 33, the main drag between Ventura and Ojai. If I didn't see a particular vehicle in their lot that I needed, Elaine would find it for me. The staff is friendly and easy to talk to. I found it interesting they have an antique store there also. Anyway, great service.

PHYLLIS C. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
4.0

Customer did not leave a comment.

DANA E. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Easy pick up. Easy return. Using u-haul for a local move was perfect. I wouldn't hesitate using u-haul for the next move. I used u-haul to move here from New Mexico 10 years ago. State to state was great, and around town this time saved a lot of woe. Thanks.

Laura B. 
Rating:
5.0

Great people that run this location…!

Eva K. 
Rating:
5.0

Fantastic service great 👍 communication

Renee H. 
Rating:
3.0

Don't give away your customers rental until you have contacted them....

Karen P. 
Rating:
5.0

They were very helpful and kept me informed on any changes.

Melvin B. 
Rating:
4.0

Customer did not leave a comment.

Debra L. 
Rating:
4.0

The online check in was confusing and did not work.

Jennifer O. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Very lucky to get a truck last min

Jeff W. 
Rating:
4.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Just keep being you!

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE G. 
Rating:
5.0

Customer did not leave a comment.

steve L. 
Rating:
3.0

open a little earlier

James R. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Truck had great ac

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Ian P. 
Rating:
5.0

Customer did not leave a comment.

arian O. 
Rating:
5.0

The people at Valley Equipment in Ojai were fantastic, helpful and a joy to work with.

Duane E. 
Rating:
5.0

Customer did not leave a comment.

Lonn J. 
Rating:
3.0

Well the location of the shop is ideal for Ojai and OakView residents. Saves us from having to go into Ventura, miles away n full of traffic.

SUSAN R. 
Rating:
2.0

I am utterly shocked by how disgusting this facility is. It is dirty, it looks like pack rats have been living there for 50 years. I cannot believe that Uhaul allows this lace to have its name represented. Why can't they clean up this place? How can Uhaul corporate not be aware of how dirty, stinky, and disgusting this establishment is. Other than that the woman who ran the front counter was nice. But someone from Uhaul should this place.

Gregg E. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
2.0

Windshield dirty and air conditioning marginal. Location not prompt on 9-5 reported hours.

Edward B. 
Rating:
4.0

Customer did not leave a comment.

Arthur F. 
Rating:
1.0

Shockingly poor experience. No truck at the reserved time. Waited for an hour for it to be returned by the previous customer. No apology. Gas not full so I had to guess at how much gas to buy to get it to the same level. Then the location could not use my online reservation-the point of which was to avoid people. So, she needed to do the reservation again even though she knew I already had a confirmed reservation. She says she couldn't see it on her system but she sure knew who I was when I walked in so I guess she could see it! 30 mins later (so, that's 90 minutes in total) after having to produce my credit card and drivers license again AND go through the entire reservation process again (including a local contact “in case you don't return the vehicle”!!!) I managed to escape. The place is kept like a dump even though it has UHaul Top 100 posters all over it. It looks like it should be on an episode of the TV show Hoarders. And, on top of that, the location charged me for ‘safe move' which I had expressly declined on my online reservation. When I called to have it reversed the woman said she had someone in the shop so she'd call me back. This is the same thing I heard at least five times when I was in there. And, of course, because I started 90 mins late, I ended 90 mins late and so did the guys helping me. All of whom missed dinner with their families and ate pizza courtesy of an embarrassed me. In short: Utterly useless on every level and I will never use that location again. If they are Top 100, your systems and criteria are equally useless. I wonder if I'll get the courtesy of a response from Uhaul? Is there a human reading this?

Nigel C. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Everything was great.

Ted L. 
Rating:
5.0

Customer did not leave a comment.

Jane R. 
Rating:
5.0

Make clear than one cannot check out truck before it opens at 9am

Dennis M. 
Rating:
5.0

Nothing. I am completely satisfied with my Uhaul experience today

CHAUN M. 
Rating:
5.0

Very nice business owners. Highly recommended.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Catherine T. 
Rating:
5.0

I've used U-Haul several times and I've never been disappointed by them they are amazing to work with I've rented trucks trailers and they are always clean and run good and I've never had a problem. thank you you all

Steven W. 
Rating:
5.0

Customer did not leave a comment.

KIM R. 
Rating:
5.0

Customer did not leave a comment.

Janis H. 
Rating:
4.0

Customer service was outstanding. No suggestions for improvement.

John G. 
Rating:
2.0

Drop off location was changed, this was 20 miles away ( I just moved to the Ventura and had no idea how far away It is from our new home.

John A. 
Rating:
3.0

It was really convenient to have a pick-up location in the Ojai Valley!

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

AMBER C. 
Rating:
5.0

Guy running the place is awesome. Knowledgeable and considerate

Elliott J. 
Rating:
5.0

Great customer service.

Robert F. 
Rating:
5.0

I liked it thank you and I will de using haul again thank you 🙏

Jesus G. 
Rating:
5.0

Steven from Ojai went above and beyond. He drove to Oxnard to pick up the truck so I wouldn't have to. The trailer was bs, uhaul wanted me to go all the way to Santa Barbara, cancelled the trailer. Steven 10 stars! 😁

Doreen L. 
Rating:
5.0

Customer did not leave a comment.

Stephanie P. 
Rating:
4.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

JUAN H. 
Rating:
5.0

Always great service from this location

Graham S. 
Rating:
5.0

Customer did not leave a comment.

Nicole K. 
Rating:
5.0

Customer did not leave a comment.

Harold C. 
Rating:
5.0

Service was excellent. Steve is always helpful and professional.

Lynda K. 
Rating:
5.0

Customer did not leave a comment.

Stanley T. 
Rating:
5.0

Customer did not leave a comment.

Annemiek S. 
Rating:
5.0

Include a spare tire, jack, & lug wrench on the truck.

William E. 
Rating:
3.0

Customer did not leave a comment.

ROGER F. 
Rating:
3.0

Straps fried, not flat of valley equipment, I had to travel far to pickup trailer u haul problem.

Geoffrey H. 
Rating:
5.0

Love, Love, Love this location! Honest, trustworthy and family!

Paula W. 
Rating:
5.0

Just a minor comment, but I have rented this same 10' U-Haul truck in the past, and the knob for the driver's side window is missing which makes it difficult to roll that window up and down. Otherwise, I am very satisfied and find Steve to be very good.

Robert W. 
Rating:
4.0

I was told to drop the trailer at a location that no longer does UHaul. This messed up my schedule and was a big inconvenience.

MICHELE M. 
Rating:
5.0

Just good service and fast,

Christine H. 
Rating:
5.0

Nothing. Everything went well.

Dennis L. 
Rating:
2.0

I told the agent that I was hauling a 7.5x7.5, 3.5 inches deep jacuzzi and would the truck I rented be able to haul it. I drove over 2 hours to discover that it wouldn't fit. Had rented 2 floor dolly's, that never got used.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Theodore M. 
Rating:
5.0

Absolutely professional & would refer to everyone 5 STARS ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Renee H. 
Rating:
5.0

Customer did not leave a comment.

Michaele S. 
Rating:
5.0

Nothing, all was great. This location provided excellent, friendly service!

Ellen K. 
Rating:
3.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Jerilyne D. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Gael B. 
Rating:
5.0

Customer did not leave a comment.

GINA T. 
Rating:
3.0

Customer did not leave a comment.

becky L. 
Rating:
5.0

Always extremely friendly and accomodating

Graham S. 
Rating:
4.0

Customer did not leave a comment.

Christine B. 
Rating:
5.0

Steve and the other gentleman who work here are very helpful!

Renee M. 
Rating:
5.0

Love this place! It is the real deal!!

PAULA W. 
Rating:
4.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

All good. Pete at rental location was very friendly and accommodating. Good vehicle. No problems.Thanks! Harald Goplerud 

Harald G. 
Rating:
5.0

Great costumer service, fast and efficient Best place in Ventura county!

Luis G. 
Rating:
5.0

Customer did not leave a comment.

KIM R. 
No reviews have been submitted for this location.

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