Customer Reviews for Valley Equipment

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Valley Equipment

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MICHELE M.
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I was told to drop the trailer at a location that no longer does UHaul. This messed up my schedule and was a big inconvenience.

Christine H.
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Just good service and fast,

Dennis L.
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Nothing. Everything went well.

Gregory M.
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I told the agent that I was hauling a 7.5x7.5, 3.5 inches deep jacuzzi and would the truck I rented be able to haul it. I drove over 2 hours to discover that it wouldn't fit. Had rented 2 floor dolly's, that never got used.

Robert W.
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Customer did not leave a comment.

David L.
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Customer did not leave a comment.

Theodore M.
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Renee H.
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Absolutely professional & would refer to everyone 5 STARS ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Michaele S.
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Customer did not leave a comment.

Ellen K.
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Nothing, all was great. This location provided excellent, friendly service!

Charles B.
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Customer did not leave a comment.

Jerilyne D.
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Customer did not leave a comment.

Michael H.
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Customer did not leave a comment.

Gael B.
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GINA T.
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becky L.
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Graham S.
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Always extremely friendly and accomodating

Christine B.
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Customer did not leave a comment.

Renee M.
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Steve and the other gentleman who work here are very helpful!

PAULA W.
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Love this place! It is the real deal!!

Kelly C.
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Customer did not leave a comment.

Harald G.
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All good. Pete at rental location was very friendly and accommodating. Good vehicle. No problems.Thanks! Harald Goplerud 

Luis G.
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Great costumer service, fast and efficient Best place in Ventura county!

KIM R.
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Customer did not leave a comment.

Saraj L.
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ALEXANDER S.
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Customer did not leave a comment.

Nicollee I.
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The truck was not clean at all and had no gas. The people were super nice though

Roberta M.
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The after hours check out was super difficult to use. After several tries my friend also tried who works were systems and training. She tried numerous times (accepting photo, then kicks you off,etc) before the checkout was complete. She stated the program was “buggy”, needs to be researched and corrected.

Andrew W.
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Customer did not leave a comment.

Renee M.
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Steve is very helpful! So glad to have Uhaul and Steve in Ojai!

Joseph Z.
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not a thing... ALWAYS amazing service when I rent from Valley Equipment.

Kathryn M.
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Valley Equipment gave me excellent service and information. Before that, I consulted the Internet and was very discouraged. Internet indicated U-Haul did not offer one-way rentals.

MOATAZ K.
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Excellent service Professional Helpful

Raymond S.
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No one was there at 4pm on a Thursday. Maybe because of Covid? Place not kept up at all.

Holly M.
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Customer did not leave a comment.

Marie R.
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Need to make it easy for customers to pick up a units. If you live 30 to 45 minutes from the place you are told to pick the unit you might not be able to get someone to take you there. Make it a little easier.

Jesus J.
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great customer service

Yitong Z.
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Customer did not leave a comment.

Bertha S.
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Here are the Best on everything there, anything you need they will help, very Ptofessional very nice, I truly appreciate everything they do to help

Olivia E.
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Very quaint location with a very nice worker. Very helpful man.

Molly R.
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Customer did not leave a comment.

Robert W.
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The proprietor was very helpful and polite, making this an excellent experience.

Michael M.
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Steve was very helpful and professional. Very easy rental experience.

Jacen B.
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Customer did not leave a comment.

Judith C.
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Steven was very helpful with assistance with the software used by Uhaul and he provided excellent and safe service during this COVID pandemic

Jamie T.
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I was not informed I had to fold the blankets I rented prior to return and got charged for it. Truck was dirty. Location was filthy and ran down.

Sharon F.
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Customer did not leave a comment.

Gary F.
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ROSS M.
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Excellent service promptly and professionally executed. Great job.

scott R.
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Have one way rentals.

Barbara C.
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Customer did not leave a comment.

JOHN A.
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Excellent communication prior to rental.

Graham S.
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Always excellent service at this location

Gina T.
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Customer did not leave a comment.

Lynda S.
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Nothing needs improvement. The service at this location has always been efficient, courteous, friendly and error-free. I'm a 20-year customer.

holly M.
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Everything went very smooth. Need wi fi at site.

Chuck C.
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Customer did not leave a comment.

Alex N.
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Customer did not leave a comment.

DONALD B.
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No improvement needed. Great value and experience. Excellent service.

John M.
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The location is somewhat sketchy to get into and out of. On the other hand, it's right next to the Circle K, so filling up at the end of the rental is very easy.

Randy H.
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Customer did not leave a comment.

katherine K.
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The people where very friendly and helpful! The store could use some clean up but they customer service overrides any of that. Really honest good helpful staff!

Jose S.
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Customer did not leave a comment.

Michael P.
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They were great! Steve was especially helpful.

Angel G.
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whitney L.
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Jim K.
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Cristina S.
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Michael P.
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Great customer service ??.

John F.
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Customer did not leave a comment.

Amber R.
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Pete K.
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Very easy to process. Steve was helpful and great to work with and showed all the essential for a safe trailer rental.

JEFF L.
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Customer did not leave a comment.

JOHN H.
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Great People. Fast & Easy. The Truck was almost new and perfect. No problems at all. A great experence. Thanks

MATT C.
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Classic old fashioned service, its hard to find these days.

John G.
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They have always been personable and met my needs.

Rick B.
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Don't let appearance sway your decision, owners are cordial & helpfull. So nice to deal with an Old Time Mom & Popoutfit in today's Corporate P/C world !! Recommended & I will use again whenever needed

CLEMENTINE T.
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Customer did not leave a comment.

CHAUN M.
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Customer did not leave a comment.

DORTHEA H.
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I love Elaine and her staff. They do a great job!

TRACY L.
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Customer did not leave a comment.

Ian P.
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I would have liked a way of locking the motorcycle trailer to the car

Celeste M.
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Customer did not leave a comment.

Andrew M.
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Fast and friendly service at pick up and return. Thanks!

Joe S.
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The place is dilapidated but you won't find nicer people. The husband and wife team have been there forever. Moving a little slower than before but then, aren't we all?

CHAUN M.
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I always receive prompt, friendly service at Valley Equipment Rentals. FIVE STARS

Richard H.
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All good

marianne K.
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Customer did not leave a comment.

RODGER G.
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excellent service

Benjamin E.
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Dirty exterior but otherwise ok. Staff was great

james E.
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Customer did not leave a comment.

Ted L.
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Nothing. It was fine all around.

JENNIFER W.
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Windows should have been cleaned before leasing for the day

John K.
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Customer did not leave a comment.

Ronda B.
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Owners have no idea what is going on or how to work any of the vehicles. Will not use them for any kind of rentals

Mitchell K.
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Customer did not leave a comment.

Gwendolyn G.
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I had to go 30 miles out of the way to pick up my U-Haul when I passed by five of them on the way This is so unprofessional I will never use u-haul again or recommend it.

George M.
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Customer did not leave a comment.

Lisbeth M.
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Daniel M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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