Customer Reviews for Valley Market
(U-Haul Neighborhood Dealer)

3 reviews

5801 Columbia Pkwy   Rockford, IL 61108

(815) 516-5094

Hours

  • Mon-Sun: 10 am - 7 pm

Services at this Location:

Contact Us

(815) 516-5094

5801 Columbia Pkwy
Rockford, IL 61108

Services at this Location:

Hours

  • Mon-Sun: 10 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Reservation was made for in store pickup, and went through. Got there to find out that the store wouldn't open until an hour later. Came back since there wasn't any other options, and had the guy at the counter tell me that I should wait another hour for the manager to get there because he couldn't check out the truck to me. When I insisted, he figured out how to do it. It still took over a half hour to pick up the truck. The best part of this experience, however, was when I didn't receive the dolly I reserved online and had to carry individual boxes down several flights of stairs at my apartment I moved out of. Overall, I was unimpressed and very frustrated with the whole experience. My move wound up delayed by 2 hours, and then the guy at the desk screwed up my return time as well so in addition to getting the truck late it had to be back way before the amount of time I had reserved online. This caused me to have to rush the truck back sooner than intended and added unnecessary stress to the whole process.

Jesse P. 
Rating:
5.0

Customer did not leave a comment.

denise R. 
Rating:
1.0

Mobile order pickup had MULTIPLE issues. The location was unable to assist/sign in. I had to call Uhaul multiple times with a very long hold time for each call. We were not able to successfully get our truck until ONE HOUR after our scheduled pick up time. That is how long it took to get help and get things sorted. When we finally got our truck, it had not been cleaned out after the previous leasee (there was a partially drank water bottle and some boxes in the cab). In the middle of a pandemic, this was really unsettling. We'll be using Penske moving forward, not to mention my parents, who are moving from IL to CA in 2 weeks, have chosen to rent their cross-country moving truck from Penske based solely on this experience we had with Uhaul.

Kelly B. 
No reviews have been submitted for this location.

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