Customer Reviews for Value Plus of Illinois Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Value Plus of Illinois Inc

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Misty C. on

Rating:

When I picked up the uhaul I gave a $100 deposit, now they are saying I will get the money back on the card that I have on file bullshit

Brian M. on

Rating:

Customer did not leave a comment.

Charles L. on

Rating:

Outstanding service!!! Excellent equipment, fantastic mechanic. Overall would highly recommend this location for all your U-Haul needs.

Teresa O. on

Rating:

It would have helped to have the dealer walk around the truck and place stickers on the scratches before we left. We did not see the text with the site to document scratches because we were loading the truck.

Norman D. on

Rating:

Customer did not leave a comment.

carolyn j. on

Rating:

Customer did not leave a comment.

Otto V. on

Rating:

There is no sign on the street letting you know where this is. It's quite hidden and I wouldn't have known where to go if it weren't for the other U-Hauls in the parking lot.

Ryan C. on

Rating:

The best experience at a Uhaul I have ever had. Good people.

Antonio M. on

Rating:

It was a great overall experience fast friendly service and great staff

Samantha K. on

Rating:

Customer did not leave a comment.

David H. on

Rating:

Customer did not leave a comment.

Sarah R. on

Rating:

The attendant was very helpful!

Greg K. on

Rating:

Very helpful with a faulty wiring harness on my car. Much appreciated.

Carrie T. on

Rating:

Customer did not leave a comment.

Charles L. on

Rating:

Customer did not leave a comment.

Edward T. on

Rating:

Very nice staff! Knowledgeable about the equipment!

Tanner W. on

Rating:

Customer did not leave a comment.

michael k. on

Rating:

Customer did not leave a comment.

Sarah R. on

Rating:

Customer did not leave a comment.

Shontele W. on

Rating:

Picked truck up at 8:43 am on 6/7....dropped off at 8:39 next day charged me a extra $60 what a scam....will never use this location again and brought the truck back with more gas in it!!!

Charity E. on

Rating:

Customer did not leave a comment.

Brian B. on

Rating:

Great job!

Eric N. on

Rating:

Made reservation well in advance on the phone to ensure I would have the U-Haul for two days. Didn’t even get one full day. Charged 24 hours for 19 hours. Dirty truck. Rudest girls behind the counter. I’ve used U-Haul many times before and was never treated so rude. This wasn’t a U-Haul location but a car rental place that also services U-Haul. I was ensured on the phone that I would get for two days as day 2 was the big move. Stay away from Value Plus of Illinois in Rockford.

Tim W. on

Rating:

People are great, especially the 91 year old dude. The location is hard to access

Karen D. on

Rating:

Customer did not leave a comment.

Thomas F. on

Rating:

Customer did not leave a comment.

William K. on

Rating:

Customer did not leave a comment.

John G. on

Rating:

Customer did not leave a comment.

TESHA I. on

Rating:

The service was fantastic. My only issue was the truck needs maintenance. I believe the front wheel bearings are going out and possibly the breaks. I didn't feel very safe driving it.

david s. on

Rating:

Great people to work with. Would do it again.

rhonda j. on

Rating:

Customer did not leave a comment.

Ward D. on

Rating:

Customer did not leave a comment.

marcus p. on

Rating:

Reimbursed people if they leave any extra gas in the vehicle

Robert D. on

Rating:

Customer did not leave a comment.

bob a. on

Rating:

Customer did not leave a comment.

Joshua R. on

Rating:

Customer did not leave a comment.

kevin p. on

Rating:

Immediately after getting the truck and loading, the engine light came on. I contacted the pick up location office and she directed me to road assistance. Kathy from road side assistance was extremely helpful and went out of her away to make sure I was reassured that vehicle was in good and what to do if something did wrong. Great customer service. She went above and beyond.

Tom K. on

Rating:

Super helpful and friendly customer service.

Amy K. on

Rating:

It’s unfortunate that you can request to pick up the equipment at one location and they change it on you without asking. Moving is enough of a hassle and to have to drive an additional 15 min further than what I expected was frustrating. It would be nice if they would deliver it to the location you requested instead of having to drive out of your way to pick up the trailer.

lisa d. on

Rating:

Customer did not leave a comment.

Dave S. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

It's very hard to refill the fuel to 1/4 tank by yourself, but I suspect you already know this. As a result, I overfilled the tank by 2-3 gallons. At almost $3.00 per gallon, this was a bit of a bite out of my budget. Seems ridiculous not to make it easy and send out and get back the vehicle with a full tank. Six of twelve of the furniture pads I rented were wet, dirty and smelly, and I was unable to use them. Even though I called the store and let them know there was a problem with half of the pads I rented, they charged me $10.00 for six pads. The cargo area did not appear to have been swept after the previous rental. The truck "dog tracked" badly down the road. I suspect this was due to a bad tie rod end or sway bar on the front suspension, because there was loud clunking when turning and over bumps.

Samantha K. on

Rating:

Customer did not leave a comment.

Jeffery M. on

Rating:

Customer did not leave a comment.

john s. on

Rating:

Customer did not leave a comment.

Daniel O. on

Rating:

Customer did not leave a comment.

JUDD G. on

Rating:

Customer did not leave a comment.

Scott S. on

Rating:

My rental went smoothly. I appreciate that there is someone there for me whenever I need assistance. This location has worked out great for me every time. I have recommended value plus to others.

Anthony T. on

Rating:

Online reservations need to be more accurate. I reserved my truck online for a location that was closer to my house and the very next morning it was changed to this location. The change added approximately 10 miles to my trip which in turn added over 10 dollars to my bill. Other than that everything was satisfactory.

Robert A. on

Rating:

Customer did not leave a comment.

Barbara A. on

Rating:

The person assisted us in every way possible. Kind, personable. I surely will recommend this location

Doug G. on

Rating:

This is the best Uhaul place to rent what we need when we need it. Everyone is pleasant and helpful

DEAN B. on

Rating:

Customer did not leave a comment.

Richard L. on

Rating:

Customer did not leave a comment.

Benoit B. on

Rating:

Your system is fantastic, but need some update like asking to call to confirm when ........ nobody is able to answer, so big doubt for the customer. Not fun at all

gary j. on

Rating:

Location didn't find nearest alternative location.

Joseph L. on

Rating:

Customer did not leave a comment.

Lydia S. on

Rating:

Customer did not leave a comment.

Harlan H. on

Rating:

Customer did not leave a comment.

troy a. on

Rating:

The storage area was nasty , had to use alot of my personal stuff just to cover it .. It was UHAULS responsibly to take care of this .. Not a good day thank you

Brad M. on

Rating:

Move the lockbox from the side of the building.

MUMIN F M. on

Rating:

The best

Eric S. on

Rating:

Customer did not leave a comment.

Erasmo A. on

Rating:

Customer did not leave a comment.

Mubarak H. on

Rating:

Thanks that was good truck

Corey O. on

Rating:

I had a great experience. The customer service was excellent! I will definitely use uhaul for any future moving. Thank you very much, Corey Olsen

matt h. on

Rating:

They were able to support an early drop off in a snow storm.

uwe s. on

Rating:

Friendly helpful staff. Will rent here again if I need to.

Mike L. on

Rating:

Nothing Everything was smooth and quick. Will rent from here again.

Chad P. on

Rating:

Dolly wasn't in truck and had to drive 20 mins back, when we asked for it to be taken off the bill was ignored

Sylvia L. on

Rating:

Customer did not leave a comment.

BRIAN A. on

Rating:

Trailer rental. Cable to door was broken and flopping around. Trailer leaked water while driving causing my contents to become wet/dirty. Right wheel did not turn as easily as left - possible bad wheel bearing? Pick up/drop off behind building not well illuminated.

SHAWN S. on

Rating:

The UHAUL app did not work very well for the pickup, but it did come in handy for dropping it off. I'm still a bit confused as to why I could only get a discount by agreeing to drop it off an hour away from my destination.

richard T. on

Rating:

I had a 2:00 p.m. drop off that I busted my tail to make it back on time and no one was there. I had to drop the trailer myself and I am 64 yrs old. I found an old two wheeler in a junk pile that I used to for leverage to get it off my hitch ball. It was a 6X12 foot trailer.

Benito M. on

Rating:

Customer did not leave a comment.

Karla S. on

Rating:

Very friendly service. :)

Dave F. on

Rating:

If a trailer is rented and there is a need for a different one due to the cargo you are loading you should be able to upgrade the rental without having to travel all the way back to the original location. Plus keep up with your equipment the trailer rented had a almost flat tire.

Allen B. on

Rating:

The young lady at the desk was very helpful and attentive.

angela b. on

Rating:

PROVIDE COVERS FOR THE FURNITURE.

John W. on

Rating:

Customer did not leave a comment.

Dave S. on

Rating:

Customer did not leave a comment.

Steven M. on

Rating:

Customer did not leave a comment.

Doug G. on

Rating:

More than friendly and helpful at this location. Went there after the loves park,Illinois tried to screw us over by over charging but also the trailer we had reserved lights didn't work. Left to go the E. State location

Randy P. on

Rating:

Customer did not leave a comment.

ELIZABETH M. on

Rating:

Customer did not leave a comment.

Randy P. on

Rating:

Customer did not leave a comment.

Gary M. on

Rating:

People are friendly and helpful. Equipment was as expected.

chad n. on

Rating:

Just kind of a hard location to get in and out of.

michelle k. on

Rating:

Friendly helpful people!!!!

DRIVER R. on

Rating:

Customer did not leave a comment.

DRIVER R. on

Rating:

Customer did not leave a comment.

Brad P. on

Rating:

The trailer I was given needs to be inspected. I’ve rented two 6 x 12’s enclosed in the last month with no issue. Hauls fine. The 6 x12 cargo trailer I rented, does not pull correctly. My typical mileage while towing (14mpg) dropped to a whopping 7-8mpg. I went through a tank of gas on my way to my destination, and another on the way back. Only going from the uhaul pick up, to Peotone IL and back to Rockford. I hope someone pulls this trailer aside for inspection so the next person does not have to deal with it.

Juliana S. on

Rating:

The check engine light was on, it shifted gears incredibly hard, the driver's side door wouldn't latch all the way, and there was trash and wood scraps left in the back of the truck. Definitely would not rent from this location again. It's clear they don't maintain their trucks properly, let alone even open up the back to see what the last person left. Gas in the vehicle didn't match the gas on the contract when turned over to me. Tried calling the location, but they passed it off like no big deal.

scott r. on

Rating:

Customer did not leave a comment.

ross t. on

Rating:

Staff was friendly helpful and efficient

SWEDISH A. on

Rating:

Customer did not leave a comment.

john f. on

Rating:

Very easy to do business with. Highly recommend.

tom w. on

Rating:

business hours are not as long as other locations, but vehicle availability determined choice.

john f. on

Rating:

Very pleasant to deal with... Easy transaction... Definitely will use again!

James T. on

Rating:

Customer did not leave a comment.