Customer Reviews for Value Plus of Illinois Inc
(U-Haul Neighborhood Dealer)

911 reviews

4235 E State St   Rockford, IL 61108

(779) 888-3648

Hours

  • Mon–Fri
    8 am–5:30 pm
  • Saturday
    8 am–4 pm
  • Sunday
    9 am–12 pm
Special Operating Hours
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(779) 888-3648

4235 E State St
Rockford, IL 61108

Services at this Location:

Hours

  • Mon–Fri
    8 am–5:30 pm
  • Saturday
    8 am–4 pm
  • Sunday
    9 am–12 pm
Special Operating Hours
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tiffiany N. 
Rating:
4.0

Customer did not leave a comment.

cindy R. 
Rating:
5.0

Only thing I have a complaint for is the truck didn't have the dolly.

Gerardo T. 
Rating:
5.0

The business sigh at entrance could be bigger with the traditional U-Haul sign. Passed the establishment twice.

Efrain L. 
Rating:
5.0

The people working at this location were very helpful and prompt with helping us. Will definitely continue to use this location!

David F. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The dome light wasn't working.

Jeffrey P. 
Rating:
5.0

I have rented from this location in past and will continue to rent from here. The gentlemen at this location is helpful and very pleasant with his customers. I would definitely recommend renting from here.

Lori C. 
Rating:
5.0

Customer did not leave a comment.

gregory C. 
Rating:
5.0

Digital Check out didnt work for some reason

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

JEREMY T. 
Rating:
4.0

Please tell your customer's ahead of time about the $20.00 convenience fee when returning a truck after hours. A text message the next day isn't good enough.

david S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Everything was really smooth for me and the staff was very accommodating

Jose H. 
Rating:
3.0

Well, the person who works there literally both days walked in the building at 8:00am. So I was worried because by the time he checked us in it was 8:10, and it clearly states on contract that vehicle has to be checked back in by 8:00 am.

patrica B. 
Rating:
5.0

Outstanding customer service Thank you again

mary S. 
Rating:
2.0

The truck was not in a good shape

Vedansh G. 
Rating:
5.0

Service was excellent

Stephen M. 
Rating:
4.0

The steering wheel had a little too much slop and the seats were for the wrong model of vehical and were off center of the wheel and pedals So i had to sit on the edge of the seat. Equipment is clean, and staff is very nice and helpful

Mo C. 
Rating:
5.0

Customer did not leave a comment.

carol H. 
Rating:
5.0

The truck sputtered a lot. It was difficult going up a slight hill.

Alicia J. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
5.0

All was great!

James N. 
Rating:
5.0

Awesomeness

andrew A. 
Rating:
5.0

Should explain the drop off after hours processed due to the online links ask to take pictures of odometer and other pictures that I didn't know I had to take and didn't find out until after I returned the key INT thw drop of box.

Biviana M. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
5.0

Always efficient and very professional staff thank you highly recommend this uhaul location always

mary S. 
Rating:
5.0

Customer did not leave a comment.

Jordan K. 
Rating:
5.0

Customer did not leave a comment.

Ruben G. 
Rating:
5.0

Customer did not leave a comment.

Ruben G. 
Rating:
5.0

The young lady working at the front counter did a great job, while handling an office full of customers

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

MIKE C. 
Rating:
5.0

The service was prompt and courteous. Excellent overall experience.

Steve P. 
Rating:
5.0

Location did well on busy holiday weekend. Had to use them after finding location that was given to me in my online reservation was closed for day (could not pick up vehicle), was able to come to location in person and go through with reservation on short notice. 26' Ford moving van in good condition, was size needed for in-town moving.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

sandy H. 
Rating:
3.0

Customer did not leave a comment.

dan B. 
Rating:
5.0

Wonderful customer service, very respectfully, answer questions, overall just plain old good services,will return,tell all my co-workers how great the service is......will be renting again,and again . .Joyce

joyce C. 
Rating:
4.0

Customer did not leave a comment.

Kathryn S. 
Rating:
5.0

All I could ask for

paul J. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Keith U. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Our girl at value plus rentals in Rockford il. Hailey Archer was exceptional and professional she made sure we had everything to complete our move The service was wonderful

Jeffrey M. 
Rating:
4.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Harvey H. 
Rating:
5.0

The man that checked the truck in was super friendly and helpful! He made the experience amazing.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Quick and easy.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

Franklin S. 
Rating:
1.0

Got two different emails to drop off vehicle at two different locations and went to the wrong one first

Edwin M. 
Rating:
5.0

N/a

Vaniesha C. 
Rating:
5.0

Great experience, will use this location for my next rental as well.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

Allen A. 
Rating:
4.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

The girl that helped me was very helpful and courteous. I didn't catch her name. Hopefully she will get a raise. Thank you for your help. George Heath Wilkes

george W. 
Rating:
4.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

The person who helped us was very good.

wally B. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
1.0

I rental a motorcylce trailer. I returned the trailer after 1 day and was charged for 2 days. Totally unacceptable business practice!!!!

jerome S. 
Rating:
3.0

Customer did not leave a comment.

Tim S. 
Rating:
3.0

The location was fine, it was u-haul itself that made the experience bad enough I will likely look to another company next time I need to rent a truck.

Kaeto R. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
4.0

Customer did not leave a comment.

Shayla S. 
Rating:
5.0

Great! wouldn't change a thing!

DAVID F. 
Rating:
5.0

Great customer service

Mark P. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Customer did not leave a comment.

Heidi R. 
Rating:
4.0

The clerks were very helpful and knowledgeable. They were able to answer all my questions. They did a good job of making sure I had the equipment I requested.

Heidi R. 
Rating:
5.0

Excellent customer service

kattie S. 
Rating:
5.0

Customer did not leave a comment.

Ruben G. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
4.0

I dropped off the truck at night, and even though there was lightning in front it was a bit scary, but it was fine, no issues.

ADA G. 
Rating:
5.0

Customer did not leave a comment.

Steve J. 
Rating:
4.0

Their computer showed my appointment as the day before I needed it, luckily my confirmation showed the proper date. It could have turned out bad if the trailer I saved wasn't there. Needs to be looked into.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Bennie B. 
Rating:
5.0

None

Guy J. 
Rating:
4.0

Customer did not leave a comment.

Susan S. 
Rating:
3.0

Customer did not leave a comment.

alyana A. 
Rating:
5.0

Staff was very good and knowledgeable. Great people to work with.

william R. 
Rating:
5.0

Customer did not leave a comment.

rich S. 
Rating:
5.0

The first location I had a reservation, the owner was unavailable and I couldn't get the trailer I reserved. Cost me time and money. Will look into other rental companies before renting from uhaul next time

John R. 
Rating:
4.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

robert K. 
Rating:
5.0

Customer did not leave a comment.

SHARON G. 
Rating:
1.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Zdenek Z. 
Rating:
5.0

Customer did not leave a comment.

Erickson M. 
Rating:
5.0

Customer did not leave a comment.

maribel S. 
Rating:
5.0

Customer did not leave a comment.

Erin L. 
Rating:
5.0

You were very friendly n help me . I would not change anything. Will rent again from you n let my family know.

bill M. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Mete K. 
Rating:
5.0

Customer did not leave a comment.

Bennie B. 
Rating:
5.0

Customer did not leave a comment.

Leila M. 
Rating:
4.0

Vehicle wasn't clean but didn't bother me just letting you know but was a good experience thank you

michael H. 
Rating:
5.0

Customer did not leave a comment.

Vlad H. 
Rating:
5.0

Customer did not leave a comment.

Lawrence F. 
No reviews have been submitted for this location.

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