Customer Reviews for Value Plus of Illinois Inc
(U-Haul Neighborhood Dealer)

583 reviews

4235 E State St   Rockford, IL 61108

(779) 888-3648

Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(779) 888-3648

4235 E State St
Rockford, IL 61108

Services at this Location:

Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Terry P. 
Rating:
5.0

I was in a hurry to get my move done and the whole process was quick and easy thanks

Tesfaye F. 
Rating:
4.0

The inside was dirty

Justin D. 
Rating:
5.0

Customer did not leave a comment.

Alexander R. 
Rating:
4.0

Staff was great and accommodating This truck needs a steering gear

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Tracy C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

kayla P. 
Rating:
5.0

The young lady that handled the rental, and the return, was really friendly and personable. The whole process was very efficient.

Dustin B. 
Rating:
5.0

People were great to work with. They were polite and seemed to be generally happy to help.

Timothy H. 
Rating:
4.0

Nice friendly customer service they help

MESKEL O. 
Rating:
5.0

As usual, Ernie & crew are nice, efficient and a pleasure to deal with. It is my go-to and favorite UHAUL place!

Steven M. 
Rating:
5.0

Nothing, great experience!!

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

Harry C. 
Rating:
5.0

Quick & friendly

keith C. 
Rating:
5.0

Great costumer service and fast...

Ricardo G. 
Rating:
3.0

Had difficulty doing the return. Didn't get the code until 2 hours after I dropped the truck off. Just dropped the keys in the box and called it a day. Then when I called the next day to make sure I wasn't going to get charged the 20.00 fee for not using my phone for the return, Iwe got charged for 2 or three gallons of gas and 16 miles over. So I the end , you got the extra 20.00 anyway. Very poor customer service. Last time we ever use U-Haul. Used to be a good company, but not anymore. Very dissatisfied. Some people don't have the smart phones to do everything by their phone. Go back to customer interaction.

Martin G. 
Rating:
4.0

There was pieces of hay laying all around in the trailer and it smelled like a barnyard. Totally serious!

Chad S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Nothing

ALONZO W. 
Rating:
4.0

Customer did not leave a comment.

Steven L. 
Rating:
4.0

Customer did not leave a comment.

Kara B. 
Rating:
1.0

I was charged for 5 days when I returned the equipment the day I picked it up. I dropped off the equipment over 4 weeks ago, and got a random charge right after I brought to their attention the mistake. They called and I told them many times that I turned that equipment in, and because the merchant didn't check in the equipment I returned. I was charged for it, and had to wait days for the refund. I will not use them if I don't have to.

Shawn S. 
Rating:
3.0

Customer did not leave a comment.

Mohammed A. 
Rating:
3.0

Nothing it was good!

Terry T. 
Rating:
5.0

Customer did not leave a comment.

Bianca W. 
Rating:
3.0

Staff was Great ,,, Overall Location could of been more inviting ,,, but once again Staff was great !!!!

John P. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Vicki C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL TODD A. 
Rating:
5.0

Sam was very helpful. Nice location, convenient pick up.

alan S. 
Rating:
1.0

Trailer was stuck in a snowbank with a sheet of ice coating the roof. Employee had me incorrectly hook up a single emergency chain to the vehicle tow bar in order to drag the trailer forward so it could be correctly connected. This all should have been done before I arrived. I had to mention the sheet of ice twice before employees brought out a scraper to clear trailer roof; first time I mentioned it I was blown off as if they were trying to get me to take the trailer as-is. All this prep work made my pickup take MUCH longer than anticipated.

Justin A. 
Rating:
5.0

Dangerous because the windshield wipers didn't work

Erika B. 
Rating:
3.0

They were creative and accommodating under pressure due to weather, but not a single employee was wearing a mask and it made me extremely uncomfortable.

Alice M. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
4.0

Customer did not leave a comment.

BRIAN ELROY B. 
Rating:
5.0

Customer did not leave a comment.

Ja'Vaune J. 
Rating:
5.0

Great service. Extremely friendly and great. Definitely reuse and recommend

Sean M. 
Rating:
3.0

Clean inside better. Windows where in need of a good cleaning.

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
4.0

Aerodynamics of trailer is horrible. To increase fuel economy U-haul should consider fairing on front of trailers.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW Y. 
Rating:
5.0

There was food wrappers inside the truck from previous people

Quimby O. 
Rating:
5.0

I have never had an issue with service from U-Haul or Value Plus Rental. The in-person staff are amazing!

Lilah H. 
Rating:
5.0

Customer did not leave a comment.

Elijah A. 
Rating:
2.0

Customer did not leave a comment.

Alex R. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

THOMAS B. 
Rating:
4.0

Improve availability of various sized trucks.

Rachel B. 
Rating:
4.0

Customer did not leave a comment.

Pedro P. 
Rating:
4.0

Customer did not leave a comment.

Maria L. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY LELAND G. 
Rating:
5.0

Customer did not leave a comment.

Rosemary M. 
Rating:
1.0

DO NOT GO HERE AND WASTE YOUR MONEY! By far the worst customer service I have ever had. Rude personnel, no communication, vital details withheld. From reservation to drop-off! Horrible! Go somewhere else. Not worth it! I am still waiting on a refund because they didn't take my gift certificate. So, I paid double. Save yourself the trouble!!

hannah W. 
Rating:
5.0

Friendly fast check in and out service.

Diane M. L. 
Rating:
5.0

Customer did not leave a comment.

Caroline K. 
Rating:
3.0

Please have the requested materials/items in the truck at pick up. I asked for a single dolley, that was it. I didn't get a dolley but got moving blankets instead.

Emily G. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
2.0

The inside of the cab was not clean. Dirt and what looked like old plants or weeds laying in the cubby areas. Dash was dusty and sticky. With Covid, we expected the inside to have been cleaned and sanitized but I was Not! Windshield was dirty on the inside. You could see the previous suction cup spots from GPS mounts. The passenger side door had a terrible seal and was super loud the entire trip, causing a big old headache. The gas was supposed to be full, it wasn't. (This was corrected on the paperwork when we called back). They didn't even do a walk around inspection like they're supposed to. There was no sense of concern about cleanliness or anything else for that matter and overall we were disappointed by the experience. Either way, we got the job done and returned it with more fuel than was in it to begin with.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Shannon S. 
Rating:
4.0

Service was very good at this location, and easy to pick up and drop off truck. Truck drove very well and did it's job. It was quite dirty in the cab (ciggarette ash and dust all over dash and cup holders and there was garbage left in the back. Definitely not cleaned (or sanitized) prior to my picking it up. For what I paid in mileage ($1/mile is a bit steep for a filthy truck), I would at least expect a clean cab.

Marianna P. 
Rating:
5.0

Customer did not leave a comment.

Anathi D. 
Rating:
5.0

The staff was quite helpful, doing the trailer hookup, testing wiring, moving the trailer back into place manually rather than me having to back it. I wish the trailer was equipped with tie downs that I could have used hooked straps with, but I also brought rope which worked fine with the notched oak strips. The 5x8 was used to move 10 or so furniture items.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Great service from all employees they help me above and beyond on what I expected.

ziaul K. 
Rating:
5.0

Great service in a professional manner.

dietmar P. 
Rating:
5.0

The business was closed when we dropped off our vehicle and the app didn't let us complete the return online. The business had the vehicle checked in and a receipt for us before we were awake the next day. Thank you!!!

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Damian S. 
Rating:
5.0

Customer did not leave a comment.

CHERYL C. 
Rating:
5.0

Overall great job they were there In pinch,I would use them again. They need a bigger sign couldn't find them at first.

Everett K. 
Rating:
5.0

Customer did not leave a comment.

LARUE F. 
Rating:
4.0

Nothing really, except maybe more prompt customer response.

Anita C. 
Rating:
3.0

The facilities and their employees themselves were clean, polite, and helpful, however, there were a few problems that occurred that will lead me to second-guess using U-Haul again in the future. First: I performed my u-haul reservation online and based my pick-up location at Forest Hills (FH) in Rockford, IL. However, I received no notification that this location would NOT be my pick-up location and thus I proceeded to head to that facility first, but no biggie. Second: When I walked in to the FH location and asked about my reservation, I was informed that I would FIRST have to go to the state street location to pick up the truck, THEN head all the way across town to the North Main storage facility to pick up the car trailer. I do not believe this was professional in any means, especially since the storage facility employee informed me that the trailer was dropped off that day, leaving me wondering why the could not just drop it off at the same facility as the truck, or at least a closer facility. Third: Not a huge deal especially since they put the disclaimer that the trucks are water resistant NOT water proof, but by the time I made it from Illinois to Arizona and began unloading my personal items, I realized that water had seeped in and soaked a fair amount of my boxes and got part of a bumper pool table wet. Fourth: When I arrived at my drop-off location (thankfully both were to be dropped off at the same location), I was informed that I now owed additional money. The receipt states that it was for oil tire and repairs, however, the employee believed it to be due to miscommunication about how long my rental was for. Moreover, his perception is a poor excuse as I was informed that additional days for rental were only $40 dollars per day, where as the receipt listed the additional prices as $135 dollars for the truck and $63.68 for the car trailer. REGARDLESS of all the aforementioned, the employee was understanding of my concern about the water damage I received and proceeded to waive these spontaneous fees.

Zackery H. 
Rating:
4.0

Everyone was friendly, courteous, and attentive to my needs.

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

MARY GRACE L. 
Rating:
5.0

As a repeat customer, I will say the staff is always friendly and vehicles are always clean and ready to go. Thanks!

WILLIAM E. 
Rating:
4.0

Customer did not leave a comment.

safia B. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Alexa B. 
Rating:
5.0

Customer did not leave a comment.

jan B. 
Rating:
5.0

Nothing serves was great

Michael H. 
Rating:
5.0

All good. Quick. No problems.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Great location! Friendly staff and great customer service!!

Sabrina B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

NICOLE J. 
Rating:
5.0

Customer did not leave a comment.

Marlena S. 
Rating:
3.0

Customer did not leave a comment.

KENT S. 
Rating:
5.0

Customer did not leave a comment.

Joaquin V. 
Rating:
4.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

I was to get trailer from loves park but the time was wrong and a phone call sent me to state street but I was never told that. I found out on the way. Trailer had to be swept out

barry E. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Freedom R. 
No reviews have been submitted for this location.

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