Customer Reviews for Value Store It Lake Worth
(U-Haul Neighborhood Dealer)

Rating:

4.0

Dropped off after hours, very easy, except they had the wrong address listed. It was the correct street but a different street number. Then what was on the paper or online

Rating:

3.0

Issue with loading pictures , they should walk the area of truck and take photos , cab of truck dirty !

Rating:

2.0

The truck was blocked in and I had to beg someone to come outside to decal damage as AP would not download photos and staff left new guy on his own for 30 minutes with no help and 3 customers took an hour to get my rental

Rating:

5.0

It was excellent service went smooth, and problem free.

Rating:

5.0

We went in without making a reservation, we had a truck to use in about 20 minutes. The young woman who helped us was very efficient and courteous. I would rent from them again.

Rating:

5.0

The service and customer representative were fantastic!

Rating:

5.0

All good

Rating:

5.0

Everything was wonderful

Rating:

5.0

The representative was very polite and helpful

Rating:

3.0

No Dolly available

Rating:

5.0

No improvement necessary. Staff was excellent.

Rating:

2.0

Nothing worked. The app didn’t work. The store’s phone didn’t work. Receiving text codes didn’t work. The store didn’t have multiple of the accessory items I added to my order (dolly and half of the moving blankets). There was no point in doing the app-based check-in since I had to walk in an spend a half hour to get the truck. The only easy part was leaving the key at the end.

Rating:

5.0

I wish the trailer would have been inspected and ready before pickup. I had to call roadside to get a new wheel/tire and it delayed my departure by 5 hours.

Rating:

5.0

N/A

Rating:

4.0

Again I only used the trailer for one and why am I automatically charged for 4 days!

Rating:

4.0

We had the truck back by 12:00 there were two people in front of us we left a bit 12:20 she said she'd send us a receipt. I feel I've been overcharged for an hour

Rating:

5.0

All 100%

Rating:

5.0

No

Rating:

5.0

best experience at a location to date. young lady was alone, and was able to solve and handle 6 customers, one who even wanted a 28 foot truck on a Sunday with no Reservations, quite a great staff member. I think she is originally from West Virginia. Nice kid.

Rating:

5.0

pick up was fast and efficient.

Rating:

5.0

Kayla is super helpful!! Very clean facility and easy to return uhaul via mobile app and drop off. Ample parking for 26 footers!

Rating:

5.0

Give Kayla a raise she deserves it. Outstanding customer service.

Rating:

4.0

Employee very professional and friendly. It’s facility was very clean.

Rating:

5.0

great customer service very professional and knowledgeable

Rating:

5.0

The sales associate that helped us was friendly and knowledgeable.

Rating:

5.0

Keep up the amazing service :)

Rating:

5.0

The people are very helpful!

Rating:

5.0

I arrived there after the location had closed for the day and thus I was unable to experience the personnel in action.

Rating:

5.0

Easy drop off. Great service

Rating:

5.0

Brand new vehicle, easy in and out. Professional service

Rating:

5.0

Excellent service!

Rating:

1.0

So much. I reserved it for 12 today pick up. They rent for 4 days. Got there at 1. Lady said. Not sure if I can rent to you because you were supposed to be here at 12. Downhill from there for the next 90ish min. Said my truck wasn’t compatible to tow it. Showed all my specs that I can tow 5 tons with it. Finally got it approved after going to truck to show specs on my 2018 Titan XD/receiver and ball. Told them price was supposed to be less. They said it was a deposit. No. Insurance had been added. Went to hook up. Told them of the 2 there neither was the one they rented to me. They said give me your receipt and I will show you how to identify. Oh…yeah. It’s not here. Hook up to this one. Did that. Lights don’t work. Hook up to other one. Oh I have to redo rental completely. Oh. We can’t. This one doesn’t show being here. Have to call corporate and get it fixed…….. Have to cancel your rental and refund and redo. It was horribly unprofessional and time consuming.

Rating:

1.0

The whole experience was a disaster. We booked the truck with unlimitedmiles for 24 hours, only to get an email telling us much later that the location that we wanted to pick up from was arbitrarily changed. The place we went to was a convinence store and took forever to assist us since they wanted to assist their clients that were "quick" purchase items...aka....lottery tickets and such. After receiving my truck and making the move i took the truck to the location on my email only to be told by the Application that once again Uhaul changed my drop-off location to 40 minutes away. I called the hotline where the agent told me that, uhaul, "Needed my truck at the other place not this one." How is it my job to be the transporter of uhaul?? Then the cherry on top...I received my bill, uhaul is now charging me for dropping the truck off at the wrong location...(this is not what happened) and charging me for going over miles..(which i purchased unlimited miles). This is an experience that has convinced me that cheaper is not always better. Uhaul has become the Fox Rent-a-car of moving trucks. If i could give a zero out of 10 I would.

Rating:

5.0

Nothing your staff in lake worth was amazing.

Rating:

4.0

The trailer was not water proof. My boxes was wet when I unloaded . I was bisapointed.

Rating:

5.0

I will always come to value store it for any future U-Haul rentals. I would rate 10/10

Rating:

5.0

Very happy with the whole experience.

Rating:

4.0

Hard to figure out from the street, how to get into the place (from the 7-11 gas station next door). No clear signage where the front door was (it's NOT on the old side door, that still "looks" like the front door. ie. It still has your business hours on it!)

Rating:

5.0

Great location to rent a UHaul!! The Office Manager was very helpful and friendly!! The store was clean and well organized. I would definitely be coming back!!

Rating:

5.0

Everything was very smooth and great once we got through the approval process. Employees are great and friendly! Would definitely rent from here again

Rating:

5.0

Only thing i will have them check , when i got into the vehicle the check engine light was on just a heads up

Rating:

5.0

The young lady, that was there she has great customer service

Rating:

2.0

The employee who was on Sunday not experiencing on the job specific for that day. She make me wait for one hour and then they cancel my reservation unfortunately she doesn’t know how to handle before on wends day she was nice and experienced

Rating:

5.0

Very good service

Rating:

1.0

Dropff location Was changed without informing Or consent Please Have rep call Me

Rating:

5.0

Kayla has a pleasant personality and is very knowledgeable.

Rating:

5.0

I thought Kayla was a great customer service representative as well

Rating:

5.0

Pretty easy to drop off the the vehicle

Rating:

5.0

Rented a wheel truck for a quick move and the process was easy from start to finish