Customer Reviews for Verns Repair & Sport
(U-Haul Neighborhood Dealer)

196 reviews

11994 W Grand Ledge   Lake Odessa, MI 48849
(M66 & M43)

(517) 566-8762

Location Hours

  • Mon-Fri: 7:30 am - 4 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 9/18/2021 - 9/19/2021: Closed

Services at this Location:

Contact Us

(517) 566-8762

11994 W Grand Ledge
Lake Odessa, MI 48849
(M66 & M43)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 4 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 9/18/2021 - 9/19/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nice piece of equipment. Love having galvanized equipment instead of rusty. Wheel strap ratchets are unnecessarily difficult. Have trouble releasing them every time.

DONALD E. 
Rating:
5.0

Customer did not leave a comment.

JORDAN K. 
Rating:
5.0

Customer did not leave a comment.

MONNESHA CLINIQU R. 
Rating:
3.0

Customer did not leave a comment.

Bryce A. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
4.0

Customer did not leave a comment.

Alene S. 
Rating:
5.0

Customer did not leave a comment.

CLYDE RUSSELL S. 
Rating:
5.0

Don't bother with online registering. Their software would not accept my on line driver's license. After multiple attempts we just redid the whole process at the store.

Douglas H. 
Rating:
4.0

Upon checking out with my mobile device, the app didn't allow me to take photos inside the cab or box to prove it was clean. In fact it didn't even ask me the question. It went directly to charging an additional $25 for cleanup. Theres nothing wrong with the places but your Uhaul digital service. You stole $25 from me, I won't do business with uhaul ever again. And I will tell anyone that listen about this.

Gordon A. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Fernando S. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT JAMES B. 
Rating:
5.0

Verns is a great place to trade

JIm U. 
Rating:
3.0

The share 24/7 option was very handy. I didnt have to wait for the pick up location to be open. I was able to also drop off equipment while store was closed. The online procedure was easy to use.

ALENE MARIE S. 
Rating:
5.0

Customer did not leave a comment.

CHANDELL RENE J. 
Rating:
5.0

Customer did not leave a comment.

ALLISON MARIE D. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Friendly and smooth drop off.

Dan P. 
Rating:
5.0

Get rid of the Sears U-Haul in Ionia Michigan they were nasty bad attitude.they were always acting like they were too busy and they were an inconvenience by U-Haul customer's.

Maletta E. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
4.0

I flipped the towing bar that goes into the socket on the car, over to raise the height of the ball at my first stop, 30 minutes after I left the rental place. That made a huge difference, making the ride a lot smoother. Super glad I did that. Wish the rental store made that suggestion, with dual axle trailers.

Stevenjohn L. 
Rating:
3.0

My truck wouldn't start and they had to jump it and then I had to jump it after every stop.

Nicole N. 
Rating:
5.0

Vern's is close to home & always helpful

Joe M. 
Rating:
5.0

Nice guys. Helpful and prompt.

MIKE S. 
Rating:
3.0

I think the hidden are a bunch of bs. I went 5 miles over on the estimate and the bill went from 95 to 107. So you pay .79 a mile and have to put gas in and pay for rental, ins,....charged me for a dolly and I said I didn't need one. Not my fault they didn't take it out. I didn't use it!

Denise H. 
Rating:
5.0

Wonderful customer service Vern's Repair Shop in Woodbury, MI.

ADAM G. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Keep more trailers at this location. I've already booked my next reservation and I'm being told I may have to pick up somewhere else. That's crap! Company needs to dispatch people to transport equipment to requested locations. I don't want to drive 40 minutes or more, one way, to the next closest location. I reserved it at Vern's and that where I want to do business!

Adam G. 
Rating:
5.0

Customer did not leave a comment.

Boe B. 
Rating:
5.0

Customer did not leave a comment.

dawn H. 
Rating:
4.0

When picking up the Uhaul truck, we were blindsided by the $70 insurance fee. Paid it of course, but had no idea it was required. Person waiting on us said the fella that signed us up should have told us but never does. That's not good. Lots of unhappy and surprised customers I'd bet. Otherwise a good experience.

Nick P. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
4.0

Make sure that even if the pickup location is changed because it wasn't available at the preferred location, the pickup time is also applied so that the 24/7 check in can be accessed. Otherwise this location was great. They contacted me via email to confirm my equipment was ready and I could call with any issues.

Chelsea L. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Deb S. 
Rating:
4.0

Customer did not leave a comment.

Steve L. 
Rating:
3.0

Overcharged me by 60 beyond the online price for a reservation booked while viewing online price. Failed to inform me that I paid cash deposit for truck, but could not get cash back upon return of vehicle.

LORI C. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Great service I can't think of any improvement at the moment. All was good

mike B. 
Rating:
5.0

Customer did not leave a comment.

Ethel M. 
Rating:
5.0

Customer did not leave a comment.

FREDRICK F. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Jordan F. 
Rating:
5.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

BOB S. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY V. 
Rating:
4.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

The on line, regional phone personell were rude. If not for the local retailer, verbs, I would have never comunicated w Uhaul again. The regional schedualing customer service was Aweful.

Ally R. 
Rating:
2.0

Had to find

walter R. 
Rating:
3.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

mike P. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
5.0

Customer did not leave a comment.

Michael I. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
4.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

Treated very good

Jack W. 
Rating:
5.0

Customer did not leave a comment.

Lee H. 
Rating:
5.0

Customer did not leave a comment.

HEATHER R. 
Rating:
4.0

Upon pick up, I was provided the incorrect keys. I rented a smaller truck, and when I went back in to get the correct keys, the gentleman I worked with was kind and apologized.. I'm wondering if my problems after drop off were because the paperwork was filled out incorrectly.. but overall this location was very nice!!

REBECCA L. 
Rating:
5.0

Customer did not leave a comment.

tiffany H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Great service and very nice people , highly recommend them !!!!!

Diane H. 
Rating:
5.0

Customer did not leave a comment.

Nancy K. 
Rating:
5.0

Customer did not leave a comment.

dan F. 
Rating:
4.0

very courteous and efficient service

Gino F. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

You guys Rock !! Great experience from pick up at Vern's to drop off in Rockford, IL. Great personal service at the Waverly Road Location when making our reservation. !! Super peps ??

DAN N. 
Rating:
5.0

Customer did not leave a comment.

ken C. 
Rating:
5.0

Customer did not leave a comment.

TIM M. 
Rating:
5.0

The truck had not been swept out and the air conditioning did not work.

Brent D. 
Rating:
5.0

Customer did not leave a comment.

CARL P. 
Rating:
5.0

Customer did not leave a comment.

KRAIG F. 
Rating:
5.0

Kyle is a super guy to work with he helped me with my last two car transport rentals for my 1929 Oldsmobile highly recommend Kyle and Verns sports for all u haul rentals.. thanks Tom

Thomas R. 
Rating:
5.0

Add some USB charging ports

Beth S. 
Rating:
3.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Very polite there , for a holiday weekend they were very busy and took time to deal with every customer needs ,

Adam M. 
Rating:
4.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Customer did not leave a comment.

Clyde S. 
Rating:
5.0

Customer did not leave a comment.

Heather H. 
Rating:
5.0

Customer did not leave a comment.

Steve Y. 
Rating:
3.0

Make sure you service your trucks the one i had was scary

KEVIN K. 
Rating:
5.0

As we pulled in, a guy came out to greet us and asked if he could help us. The parking and building was well maintained and easily accessible.

Susan L. 
Rating:
4.0

have rental ready when customer is scheduled to pickup.

Jeffery C. 
Rating:
3.0

Customer did not leave a comment.

Stacy E. 
Rating:
5.0

Put come along jacks on them. Lifting on and off was a pain on the back

alan B. 
Rating:
5.0

The truck is in poor shape. The ramp is no good and we can't even use it. The mirrors do not move. Can not drive over 45 because it shakes so bad. We have no option to use it but it is unsafe and dangerous. Would not recommend uhaul.

Phil R. 
Rating:
4.0

Customer did not leave a comment.

Marlene F. 
Rating:
5.0

Customer did not leave a comment.

brenda F. 
Rating:
5.0

Nothing to improve on! The guys at Verns Repair &Sport are great to work with! Thanks!!!

Steve F. 
Rating:
3.0

I reserved, I say RESERVED a trailer 3 weeks in advance at Ionia Sears. The day I arrived they said they didn't have the size I RESERVED. I had to drive 15 miles to Woodland. I would NEVER recommend U-haul.

Gregg Y. 
Rating:
5.0

Great people,fast they were very outgoing and informative

Lawrence W. 
Rating:
5.0

Great service as always.

Carl P. 
No reviews have been submitted for this location.

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