Great service!kurt B.
Customer Reviews for Viking Hardware Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Smaller vehicle, maybe a van.Julie H.
Customer did not leave a comment.MICHAEL G.
When i took the truck it had 3/8 of a tank of gas. I filled it up before i dropped it off with over 5 gallons of gas to get it back to the 3/8. When i dropped it off, no one at the store checked the vehicle prior to me leaving and then charged me for only having a 1/4 of a tank via email. I had filled it up back to 3/8. But was 30 miles away. This is very shady for a business to do tjis to a customer. I am an honest person and this was totally corrupt for a business to do.Gordon B.
Drivers door did latch without slamming. Sounded like there was an exhaust leak near the engine.William L.
Customer did not leave a comment.NATHAN R.
Customer did not leave a comment.Parrish S.
The location is very convenient for me, however, the vehicle and experience was not good. I did the online check-in but still had to go in the store and wait for 5-10 min for someone to give me the key. Vehicle was in bad shape. Big dent on it that wasn't reflected on the photo I reviewed, ran VERY rough and loud (105,000 miles on it), tires were bald - slid down our driveway as they had no grip. Also, we requested an appliance dolly online, and paid for it, but there was no dolly in the vehicle or mention of it when I got the key. We had to drive back to the store, adding miles to our trip, to pick it up. We were told they don't have any appliance dollies so were given a normal dolly and a furniture dolly instead. Frustrating experience.Amy H.
Customer did not leave a comment.James R.
Very friendly and helpful staff at this location.STEVE B.
The vehicle was very dirty. There was nails in the passenger seat. I had to clean the vehicle after we got home, it was disgusting. The ramp was broke, almost got fingers jammed between ramp and truck.Tracy S.
Customer did not leave a comment.chris B.
Nothing. Everything was so Friendly, Courteous, and Quick!Kathy W.
Customer did not leave a comment.Timothy S.
I made my reservation with the Call Center. I was told I could pick up the trailer in Madison at 9am . When I got my final itinerary, the trailer was not at the location or time I requested. I had to drive an hour out of my way to get the trailer at the time I needed. It was irritating.Christopher T.
Very easy, great service, equipment in good shape.John B.
Customer did not leave a comment.Mihail SEBASTIAN D.
Staff at Viking are always super friendly and knowledgeable!Aaron F.
Only one person in the store knew how to handle a UHaul return; lots of time spent waiting for her to appear, then to check the truck and gas gauge, then to produce paperwork. After all the effort to provide driver's licenses for the driver down, then the person who dropped it in Mt Horeb, no one checked to see that the driver was actually that person. I could have asked anyone to come with me or presented myself as the driver. Careless.lou C.
Customer did not leave a comment.David R.
Customer did not leave a comment.John H.
Customer did not leave a comment.Jon R.
It was a pleasant experience.rMary M.
This survey should not be about the location of pickup and dropoff - it should be about customer experience with U-Haul operations. With that as background, I reserved a truck well in advance only to be told that the record was not complete (even though I received a verification email). When speaking with customer (dis)service, when I started pressing the young lady about what I should have done differently to avoid the confusion and now wasted 45 minutes, she put me on hold for 15 minutes until another customer service person answered. After an hour, they came to the conclusion that I had paid and the reservation was made, but now I was an hour late for pickup and they would need to rework some of the booking because it was my fault it took them an hour to understand their own IT logistics system. This organization is a mess, and the folks answering the phones really do not care about the customer or their business. The next time I need to rent a vehicle, I will consider all other options before going back to U-Haul, even if they cost a bit more.Corey L.
U-Haul's ability to find and confirm equipment was very frustrating. I first searched on-line to find the inventory not accurate. Then, made a reservation to find the truck was not there. Finally, I had to travel almost 30 minutes out of town. The entire process needs to be critically analyzed and improved.clayton C.
Drop off was again 20 min away. I can't believe a town of over 3,000 people wouldn't have a U Haul drop off closer.Nicola P.
Customer did not leave a comment.David M.
Customer did not leave a comment.Riley C.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Jadrien D.
Customer did not leave a comment.michael C.
Customer did not leave a comment.Jeremy K.
Customer did not leave a comment.Jeff S.
We were told to do the 24/7 pick up due to the situation with social distancing but then we got there and it didn't work. We ended up going in after about 15 minutes of waiting for the approval on the phone. They got the paperwork and keys asap in the store. Very friendly. Thank youDoug V.
I was overcharged for 2 dollies emailed them about this and have not heard backDavid Z.
Customer did not leave a comment.David T.
There were two staff members on hand - One an elderly gentlemen who has worked there for a year or so however needs assistance to rent out hardware every time. - and then there was a grumpy lady whom was rude and condescending the entire time. - I've honestly gone through too much crap in my life to have to put up with that shit. However it was a fairly painless event, even if the customer service was horrible.Brian K.
Customer did not leave a comment.Emily M.
I would recommend out of conciseness location. I was slightly disappointed in I did everything before hand in line and it still took awhile to get going when I got there to pick up. Also the truck was covered in snow and took me awhile to clean off cutting into my time I had the vehicle for moving purposes.Mary C.
Very freindly and helpfulRICK C.
Customer did not leave a comment.doug S.
1 day in town rental is so affordable! And so convenient to have a location in Mt Horeb!Constance D.
Customer did not leave a comment.Nancy B.
Customer did not leave a comment.Connie N.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.Alex K.
All employees should be well versed in the rental computer:process, etc.Mark S.
Customer did not leave a comment.kim L.
People were great, easy to rent.Charles R.
No complaints about drop off or pick up facilities. BUT ! I have never, ever had more difficulty securing a rental truck/trailer ! Hours and hours on the phone, unavailability, nothing in my area, not even close by, more time on the phone, different departments, different phone operators/agents, confusing and frustrating ! Only one agent was extremely helpful ( the last one who worked with me ) and told me my options. I have to rent a cargo van for in town trips soon, and am absolutely dreading going through this again ! Then, a flat tire complicated everything further, on a Sunday afternoon, when we were in the process of loading it, causing more delays.Sienna F.
Customer did not leave a comment.David Z.
Customer did not leave a comment.Dale B.
Customer did not leave a comment.Timothy C.
Customer did not leave a comment.Melissa M.
Customer did not leave a comment.Cynthia C.
Good, friendly service.Robert E.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.Leo D.
Have the U-Haul place on Verona road do a great job like this one. They are worst I've ever seen on Verona road on Fitchburg WIBarbara W.
Customer did not leave a comment.Josiah K.
Excellent Customer Service. Very Helpful and Very Friendly We will definitely use Uhaul Again for moving!!!Glenda L.
Not be rude to customers when having a bad dayEric L.
Customer did not leave a comment.Doug M.
Customer did not leave a comment.Lynette G.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Brian N.
Customer did not leave a comment.Dani A.
Customer did not leave a comment.Sandra F.
the truckÂ´s suspension and steering were pretty worn making driving a bit tricky. The brakes and tires were great.dana P.
Great experience! Couldn't of been more helpful. Highly recommendterry V.
Customer did not leave a comment.Rich R.
David at Viking Hdwe was very helpful and accommodating in getting us what we needed to move our new bed on a Sunday. Would go back to Viking in a heartbeat!MICHAEL S.
This was the only time we have had a smooth experience renting a uhaul. From start to finish. Thank you so much!!Melissa H.
Our truck wouldn't start the next morning since we rented ours for 24 hours. That set us back some time because we had to run to the store to get a jumper cable to jumpstart the truck. At the end of the day, we still had things that didn't make it to our new home, which we plan on making multiple trips using our family van. We originally wanted at least a 20 footer truck but the only biggest this location carries was 17.May T.
They had everything I neededCharles M.
we didn't know there was a problem till it rained .it leaked really bad ..we"ll be cleaning up this mess for a while. diidnt think I needed ins. to cover u hauls leaking trailer.shouldn"t have leakedAVERY W.
Dave made a special trip to help with the rental. Thanks Dave!SCOTT L.
Customer did not leave a comment.Cynthia M.
Super helpful!SCOTT L.
They made the drop-off process very easy.Dean W.
Customer did not leave a comment.gary M.
This store was very accommodating to a unique situation and all staff I worked with were very friendly. I would say that the contract they emailed me did not have information about filling up with gas and what the starting level was, so I did have to call in for that.glenn G.
I was quite upset about the "add-ons" that come with the truck, like dolly and mats, which although don't take up much space, are located in very inconvenient places. I almost paid the cost just to get them the hell out of the way.Aaron G.
Customer did not leave a comment.Scott J S.
Customer did not leave a comment.DEANNA F.
Customer did not leave a comment.Holly F.
Customer did not leave a comment.Derek R.
Customer did not leave a comment.Kaitlin T.
Quick prompt serviceGreg R.
Staff was very friendly, prompt, and offered a few unsolicited tips.Kevin G.
Customer did not leave a comment.Misty L.
Customer did not leave a comment.DAVID K.
Friendly folks very helpful and did a great job.bob J.
Customer did not leave a comment.LISA L.
Customer did not leave a comment.DAWN B.
I live in madison wi. Zip 53715. Called 3-4 weeks prior to move out to reserve. They reserved my uhaul for new Lisbon, wi. 1.5 hours away. I called uhaul to complain and they transferred me around a bit and finally found me one in my horeb. 30 Min away, much better than 1.5 hours. I felt stressed being 9 Mo pregnant but it all worked out fine.LULVERA A.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Anna R.
Customer did not leave a comment.Duane K.