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Lateisha G
Customer Reviews for Wades Texaco Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you!
Barbara BThe van we rented with disgusting inside and smelled like cat urine. We had to travel with the window open the whole time.
Daniel TExplain that “hand trucks “ can also be rented with the truck if needed it.
martinely hA great family business!
dee dThis location is truly the best!
Sara RU-Haul is like that family friend who helps you move things.
Daniel WStaff was busy. They stayed professional, handled every customer and made sure everyone got on their way in a timely manner. Sometimes the smaller locations are more efficient and than larger locations. Good work Guess rd U-Haul!!
CARLIE PIn pursuit of a trailer rental, I opted for a pickup located in Richmond, VA and a drop off at this location, enticed by their promise of a 24x7 drop-off facility. Regrettably, there was no forewarning of the incremental charges that would later be levied. The rental agreement was for a duration of 48 hours; however, I returned the trailer in less than 6 hours, thus affording them the potential to further rent it out. The return process was undertaken solo, amid inclement weather, without the provision of any assistance from the establishment. My intrigue was piqued when, 30 hours post-return, an unexpected $20 charge was appended to my credit card statement. Subsequent investigation revealed this fee was for the 'privilege' of early return and the lack of staff assistance during the process. Given this experience, I am compelled to withhold any future patronage from this establishment. The quality of service, or the stark lack thereof, has profoundly influenced my perspective on their business practices.
Toby DIt would be very helpful if details were elaborated during pickup. Explanation as to why the online reservation amount differs from the amount due at pickup and accurate information as to the return date and time. In the past, I have rented through uhaul and have always been required to return it by 11:59pm on the specified date. Even on the details I received via email, it only specifies the date but no specific time. I accrued a total of $157 more than anticipated because of this. I have been a loyal uhaul customer but this experience has left a sour taste in my mouth.
Joshua TThe staff were all exceptional. The only issue that I had, the truck that was given, was full of cigarettes smoke odor! I could have hardly breath. I opened both windows,even that didn't help. Other from that everything was fine.
Dalton PThe staff were very helpful.
Deborah DI rent all the time and these guys are truly on their game no hassle whatsoever
andres rThe truck check-engine light was on the whole time. I was told that was just normal, and that it just goes on and off, which was alarming. No instructions on where to park. The guy running the place was ok though, better than some locations I’ve been. Truck windshield had several small cracks that didn’t show up in pictures and I was afraid I’d be held responsible for. Consider adding a website FAQ about how toll roads are managed and about what’s considered normal wear and tear (eg windshield dings)?
Susan WConsistently excellent service and clean vehicles.
Camelia EThe gentleman that took care of me had by far the best sense of humor. I wish he would adopt me as a grandchild! I adored him and he was so helpful. I'll rent all of my vehicles from this location from now on.
Tammy WN/A
Zina RGreat customer service!!
alejandro gThe counter person who helped us inside to rent was very pleasant, explained all about the rental. Once on the road, realized it would have been most helpful if rental place showed where all controls were in the cabin...wipers, lights, heat/air (when driving, risky trying to find controls.) The utility van seats were very comfortable.The van itself was not clean..sand/dried mud(?) In cabin floor, in front of passenger on area where usually a glove box is located, and in back..floor, not swept out/clean..sandy/dirt. THere were multiple dents and dings on exterior, a couple marked with stickers..others not. The dents did not affect driving but were worrisome that the rental place would think I caused the pre-existing damages since they were not all marked nor did the rental place point out the damages. They did not accompany me to the van to show anything. I did not realized, and it was not pointed out the pre-existing dints and dings. Overall, the rental was appropriate for our needs and got the job done.
Deborah CGreat people willing to help and get me set up in no time!
Jose OUse this dealer all the time great people
JAMES RClean the windows
annette wIt was a little crowded with units & customers filling up with gas, confusion for a minute or two. Owners were very efficient and friendly, in & out quickly.
Tommy MThe U-haul website and app were glitchy when I was trying to check out the truck and delayed me by around 20 minutes. The section regarding confirming the pictures of the condition of the car was filled out incorrectly by the last person with multiple pictures that weren't of the correct view of the car. When dropping off the car, a person working for the Texaco said they would handle the drop off which made me extremely uncomfortable, but they were very insistent and so I let them. However, this made me feel like I did not have confirmation that the check out would be done correctly and in a timely manner. That being said, the car worked fabulously, all equipment was there, and the location is easily accessible.
Stewart KWe used the app for pickup and drop off but when we arrived to each location the staff onsite were able to check me in and out much quicker than I could have and were incredibly nice! Amazing customer service skills on both ends I truly appreciate them making a stressful moving day a smooth operation.
CAITLIN EThe office smelled terribly of smoke, and the manager was smoking inside while I was there! The entire Uhaul experience was bad. I paid $113 for movers that never showed up. Stayed in hold for 57 minutes to get a refund, finally gave up. I also paid $70 for the truck for 5 hours, and never put anything in it , because the movers I hired THROUGH UHAUL never showed up.
Tami JHonest business. Very kind gentleman that runs the store.
Stephanie Blot was really full but I still found a place to park the truck.
Daniel AI have no complaints and no suggestions.
Janie PEverything was easy from picking up the truck and returning it.
roland wThe person to whom I returned the truck was very rude to me, he was annoyed, and his voice was loud and nervous while he was talking to me. But the person I took the truck from was nice.
Mohannad AExcellent service, professional, friendly.
Dara CBoth gentlemen working were polite, helpful and efficient
Mark gRoger is great! Super helpful and eager to accommodate when needed. Highly recommend this location for rental needs.
Miriam SThey were very nice and helpful.
Christian GThe guys at the Uhaul outlet were extremely helpful on pick and return. Thanks Guys!
paul BWe above and beyond very helpful!
Angela HReservation was easy and rental was ready when I arrived. Needed to keep rental a couple of extra days, which was done in minutes. Return was smooth and paperless. Staff welcoming and professional. Thanks
steven cBetter communication
gABRIEL PThe office smelled like cigarettes smoke which was really gross. I walked out smelling like smoke and did not want to go inside for long. This is a health hazard for folks!
Kelley Malthough I requested to rent moving blankets, none were provided and I was not notified of this untill my pickup time. This caused us to be late as we had to find and travel to another location to get moving blankets. Customers should be notified when something they thought they rented will not be available!
William FThey saved our moving day
Stephane RThe online approval process took a very long time and the agent was unresponsive via the chat. It would be nice to receive status updates during the waiting period.
Lucy B