Customer Reviews for Waldwick Auto
(U-Haul Neighborhood Dealer)

241 reviews

25 W Prospect St   Waldwick, NJ 07463
(U-Haul rental lot is located at 172 Franklin Turnpike-Walwick-NJ-07463)

(201) 345-4042

Hours

  • Mon–Fri
    8 am–5:30 pm
  • Sat–Sun
    7 am–10 am

Services at this Location:

Contact Us

(201) 345-4042

25 W Prospect St
Waldwick, NJ 07463
(U-Haul rental lot is located at 172 Franklin Turnpike-Walwick-NJ-07463)

Services at this Location:

Hours

  • Mon–Fri
    8 am–5:30 pm
  • Sat–Sun
    7 am–10 am

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brendan M. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Best customer service even had it warmed up for me seven stars out of five

derek O. 
Rating:
5.0

Customer did not leave a comment.

Christian B. 
Rating:
4.0

Customer did not leave a comment.

vincenzo P. 
Rating:
4.0

Customer did not leave a comment.

Richard I. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

Customer did not leave a comment.

Taryn R. 
Rating:
5.0

Waldwick Auto is always great!!!!

Tom B. 
Rating:
3.0

Customer did not leave a comment.

Lauren F. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

The gentleman that helped me was so friendly and very knowledgeable, I would definitely come back to this location, best uhaul experience I've ever had and I've rented many!

Jessica O. 
Rating:
5.0

People at the location was great

kevin F. 
Rating:
5.0

Nothing. The service was prompt and the use of the equipment was thorough.

Javier O. 
Rating:
5.0

Handled well Charge for mileage was excessive

Michael C. 
Rating:
5.0

Not a thing. Great people! It was a pleasure!

Eric S. 
Rating:
5.0

the overall best uhaul experience i have ever had...simply and clean

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Ariel H. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

The truck was not equipped for iPhone connectivity which wasn't fun on a long drive. And there was no backup camera which was a bit challenging.

Andrew Y. 
Rating:
5.0

Customer did not leave a comment.

john N. 
Rating:
5.0

Vehicle was clean and ready. Check in and check out was easy.

Vincenzo P. 
Rating:
1.0

Assure that the correct pickup location is assigned. This location was incorrect. Additionally, make sure that the key works well within the truck. Lastly, the car should be cleaned - I found garbage within the truck.

Martin S. 
Rating:
5.0

Very courteous and professional team. Explain everything.

Harry W. 
Rating:
3.0

It was a long confusing drive to get there from my apartment.

Charlie T. 
Rating:
5.0

Customer did not leave a comment.

DERRICK J. 
Rating:
5.0

Nothing, everything was great. Friendly staff, super informative and helpful.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

CHAUNCEY N. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

SAHID D. 
Rating:
5.0

The only negivtive comment is that the physical location is different then the address listed on you website , one mile different . The agent was helpful , the truck was clean and the rental process went very smoothly

GENE Z. 
Rating:
2.0

GMC Van was totally dirty on the outside and all the inside windows. Was very difficult to see through the windshield!

KURT H. 
Rating:
5.0

Well Done! Will definitely use again.

RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Doug A. 
Rating:
5.0

Customer did not leave a comment.

SUSANNE B. 
Rating:
5.0

Not much. Quick and easy here. Superb service.

PAUL F. 
Rating:
1.0

the gentleman checking in for Uhaul was inexperienced and clueless. It took 45 minutes for me to get the truck. Once I got the truck it had no gas, so I had to put $10 gas in before I left. I ordered a furniture dolly, they didn't have one so when I returned, I asked for a refund. Not surprisingly the gentleman didn't know how to issue the refund. This was a very poor experience - even though it's most convenient for my location, I would never rent from this place again.

Christine V. 
Rating:
5.0

All good with this agent! 100%

Thomas B. 
Rating:
5.0

Starting with a full tank of gas instead of only a 1/4 tank would make it easier to return the truck with the amount of gas you started with instead of guessing and over filling to U-hauls benefit to avoid an extra fuel charge.

Janice R. 
Rating:
5.0

Customer did not leave a comment.

SANDRA D. 
Rating:
5.0

THIS WAS A GOOD FIRST TIME EXPERIENCE

JOHNROBERT P. 
Rating:
5.0

Second time renting from Mr Meyer at Citgo on Franklin Ave (your posted location is not accurate.) He's incredibly helpful. It's easy to top up the tank right at the location. All in all a trouble-free experience.

DANIEL R. 
Rating:
5.0

Make sure customer knows to go directly to the Citco on Franklin Turnpike in Waldwick first. That's the location where the trucks are housed and Ken Meyer is the person with whom you should speak. He is awesome. I stopped by Waldwick Auto on 25 W Prospect St Waldwick, NJ 07463 first. They were nice and told me the location to which I should go. Everything else was wonderful. Thank you. Drew Deraney

Andrew D. 
Rating:
5.0

Great service.

JOSEPH C. 
Rating:
5.0

Excellent service and equipment. Ken and all of the guys there were very helpful and accommodating.

Roy K. 
Rating:
5.0

Great Customer Service

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

COREY S. 
Rating:
5.0

Great experience all around!

brett K. 
Rating:
5.0

No a thing.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

Great friendly and knowledgeable people

ken M. 
Rating:
5.0

The station and the owner Ken were terrific.

Michael R. 
Rating:
5.0

Always an easy experience at this location. Knowledgeable, considerate and professional.

Christopher N. 
Rating:
5.0

This was our second time renting from this location. Both times the staff was friendly and accommodating. The equipment was clean and new. Very professional. Easy to deal with. Highly recommend.

DONNA L. 
Rating:
3.0

Very user friendly!

DANIEL E. 
Rating:
5.0

Great service and friendly helpful people

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

Leonid Y. 
Rating:
5.0

Anything

DEBRALYNN M. 
Rating:
5.0

Customer did not leave a comment.

VINCENT F. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

Good experience overall

Vincent A. 
Rating:
5.0

Customer did not leave a comment.

PETER D. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

website (and this email) should properly refer to the real place for service and pickup which is a different address on Franklin Turnpike in Waldwick. The 25 W. Prospect address is not correct.

John G. 
Rating:
5.0

A pleasure doing business will look forward to using them again. Thanks 👍

william L. 
Rating:
3.0

Customer did not leave a comment.

KENNETH E. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

One of those unexpected great experiences. Professional, easy and accommodating. Made a mundane experience, typically fraught with frustration and disappointment a truly enjoyable event

lance S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

WHAT IS THE CDW CHARGE OF $25.00.I ASKED FOR NO COVERAGE.

PETER C. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
2.0

I did not ask for the insurance. I specifically refuse insurance. But end of the a rental I was billed for the insurance

SHAILESH P. 
Rating:
4.0

Give the proper address. 25 W Prospect St is not the address of the rental site.

Daniel B. 
Rating:
4.0

Just clarify the actual address where the rental can be picked up. The online ads provide 2 different locations about a 1/2 mile apart.

Matthew M. 
Rating:
3.0

My actual charges were more than 1/3rd higher than my rental fee, with no explanation provided on the bill or contract. I'd suggest either start explaining your charges or stop stealing. Tough to ever use or recommend U Haul given that experience. Also, regarding this location, their attendant doesn't wear a mask, so appears to have no regard for the health of the customer.

clifford G. 
Rating:
4.0

The location was NOT the problem. UHAUL is the problem. When 1st scheduled that location was changed. Then when we went to pick it up we were told the location was yet again changed, only we were never notified. The man at the station called "traffic", they admitted that they did not call me , and the man questioned how that was possible. The people at traffic DID NOT CARE !! Thankfully the man at the gas station told them he was going to do what he needed to to give me the one truck that was there (and spoken for ). I could hear the person on the phone arguing against it. This is not the first time UHAUL has screwed me in this exact way. Your communcaiton is HORRIBLE !!!! Your traffic department is PATHETIC. It is there fault and they admitted they did not reach out. How can you change a reservation and not notify the customer. It is really sad. It is a good thing the man at the station had common sense, because I was not leaving without a truck and things WOULD HAVE gotten out of control.

tara T. 
Rating:
5.0

Customer did not leave a comment.

Christie C. 
Rating:
5.0

Excellent customer service. Truck was impeccably maintained. Will be our go to location for all future U-Haul rentals.

Lissette J. 
Rating:
2.0

Customer did not leave a comment.

PETER V. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Extremely convenient and easy. Highly recommend

DONNA S. 
Rating:
5.0

Ken was helpful and professional. Would definitely rent from him again. Thanks!

Kenneth G. 
Rating:
5.0

Well managed operation. Excellent equipment and service. Will definitely recommend to friends

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
3.0

The check in and check out process was a bit awkward but the staff were very helpful. I was lead to believe the tank was almost full by the gauge. Instructions were to fill it up. I only drive 20 miles so guessed I would only need about 2 gallons. It look 5 gallons. Nasty surprise for me. Please make sure the vehicle is actually full when you let it out. If I ever go there again I am going to make them fill it.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Anita D. 
Rating:
5.0

Prompt, friendly service...would certainly return if the need arises.

James D. 
Rating:
4.0

Customer did not leave a comment.

marc C. 
Rating:
5.0

Excellent service

salil M. 
Rating:
5.0

The question asked was “would I recommend the Uhaul on Prospect St. in Waldwick)? I don't know if these two locations are connected- and I would recommend the Uhaul located on Franklin Trnpk, in Waldwick. This is a wonderful place. I've rented twice from Ken at the Citgo location. He is very welcoming and explains all you need to know about the truck you're renting thoroughly. Thank you, kindly'!

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Once again I was charged the waiver when I did not select it during checkout.

Lawrence C. 
No reviews have been submitted for this location.

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