Customer Reviews for Walthall Self Storage
(U-Haul Neighborhood Dealer)

89 reviews

14324 Jefferson Davis Hwy   Chester, VA 23831

(804) 748-7291

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(804) 748-7291

14324 Jefferson Davis Hwy
Chester, VA 23831

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Laniece M. 
Rating:
5.0

Great service and friendly

WILLIAM K. 
Rating:
5.0

Very professional staff.

Peter B. 
Rating:
4.0

For the size of the lot, everything was good.

Lawrence G. 
Rating:
4.0

Daniel was extremely helpful and friendly. It was smooth. The only issue was with the website itself. I requested one location for the day I needed the truck but U-Haul sent me confirmation to pick up the truck at the Furniture Barn, the other side of Chester. The day before I was to pick up the truck I called to confirm. Good thing. I wasn't on the schedule at the Furniture Barn despite my email. The lady was direct but friendly and found me in the system. She gave me the number of the Walthall. Daniel confirmed my reservation. Would have been 5 stars if not for the website

Randall C. 
Rating:
5.0

It was a smooth experience. Thank you.

Susan F. 
Rating:
4.0

Customer did not leave a comment.

Noah M. 
Rating:
5.0

Very friendly & professional....could not have been any smoother!

Christopher U. 
Rating:
4.0

The rep was very knowledgeable and helpful. Would definitely work with this location again

Wendy A. 
Rating:
5.0

Very friendly and helpful staff...A breathe of fresh air.

Carolyn B. 
Rating:
3.0

Customer did not leave a comment.

HARRYJEFFREY M. 
Rating:
5.0

The whole experience was great. Highly recommend.

SHERYLBETH T. 
Rating:
5.0

Everything was perfect and smooth

EDSONR G. 
Rating:
5.0

Customer did not leave a comment.

Mamie W. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

The quality of customer service was off the chain! She was awesome! The equipment was very well maintained.

RONDADALE T. 
Rating:
5.0

Customer did not leave a comment.

IHAB B. 
Rating:
5.0

Excellent experience! Friendly staff!

SERIFATOLUWASEUN A. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
3.0

To make sure that the equipment is clean and have the right amount of gas as promised. Also it would be helpful to know ahead of time if the equipment needed will be there. I drove 40 miles to get my complete equipment and 40 miles back. That along was 80 miles that I ended up paying for.

HERMOGENES R. 
Rating:
5.0

Customer did not leave a comment.

Tephanie W. 
Rating:
1.0

Check the gas before excepting the vehicle they tried to charge me for gas when I filled it up

Tyler T. 
Rating:
5.0

Everything was quick and easy. I was surprised they had the size truck I needed being that it was short notice.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN B. 
Rating:
5.0

Actually I really can't give you that kind of criticism at this time, because everything including the customer service was perfect. The customer service rep, Mrs. Nina Givens is friendly, personable, and professional. She did her absolute best in order to accommodate us. She is an excellent customer service representative. LOVE.

WILLIAMDORIAN C. 
Rating:
5.0

Customer did not leave a comment.

JESSICALYNN L. 
Rating:
3.0

My initial drop off was Central City Towing & Garage, Chester VA and they would not accept my vehicle at drop off as scheduled. The representative there said they should had listed them as an authorized drop off. He was too friendly and told me I have to go find another place to return vehicle. I came to Walthall Self Storage and the representative did not want to accept the return either and she tried to send me off to another place too, but I stood my ground and told her the manager told me the day before I could return the vehicle there. Then she did the paperwork to accept the return. Two bad experiences trying to return vehicle.

Eston J. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEY F. 
Rating:
5.0

Great customer service. Very helpful pleasant knowledgeable and quick.

SCOTT M. 
Rating:
5.0

The management team here is absolutely amazing!!

CAROL H. 
Rating:
5.0

Very clean and pleasant office. Staff was very helpful.

VIRGINIA L. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY F. 
Rating:
1.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Nakita R. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Justice P. 
Rating:
5.0

Customer did not leave a comment.

shanika B. 
Rating:
1.0

The truck was not available upon my arrival. I waited 2 hours before the truck was returned. The customer service agent at the location was nice but did not honor the guarantee rental agreement or receive $50. As a matter of fact there was no compensation made to me for my inconvenience.

Tau'Hidah A. 
Rating:
5.0

She is very niceee

Robinson P. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

The lady that helped me so so professional and nice. She made pick up and drop off stress free. She was fast and help me so much. I highly recommend this location

Teresa W. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
3.0

NA

James L. 
Rating:
5.0

Very very helpful. I was able to get in out by making reservation.

Rodelia D. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Felicia G. 
Rating:
5.0

Customer did not leave a comment.

Sabine H. 
Rating:
4.0

Upon arrival, vehicle could not be obtained, as the overall UHaul computer system was experiencing issues. While the local rep did everything they could to try and alleviate this problem, ultimately they were at the mercy of the main system. Separately, I called the 1-800 UHAUL number to try and get a time frame for the fix, no good response. While I do understand predicting computer fixes is not an exact science, the company may want to review the overall risk to your systems and business models, as this type of issue can cause harm to the brand and for local reps.

Joseph L. 
Rating:
5.0

Carol was extremely helpful and very professional.

Stephanie W. 
Rating:
5.0

Not sure it has anything to do with this particular location, but I made a reservation online and the location of my rental changed. I received a notification, but it was not really clear that the location had changed. The change did not represent an inconvenience and I was very happy with the rental overall, but had the locations been more than about a mile apart and I not caught the change my experience could have been much different.

Michael M. 
Rating:
5.0

Cheaper rates would be nice.

Peter W. 
Rating:
5.0

Service was excellent!

Bolling A. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

patricia B. 
Rating:
5.0

Customer did not leave a comment.

Sonia G. 
Rating:
5.0

was very happy with all our results Truck was clean and ready to go

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

JAVIER O. 
Rating:
5.0

Customer did not leave a comment.

Carol H. 
Rating:
5.0

Customer did not leave a comment.

Danielle G. 
Rating:
5.0

Customer did not leave a comment.

Daphne T. 
Rating:
4.0

no suggestions at this time

MONICA M. 
Rating:
5.0

The attendant was extremely professional, courteous, and got me in and out with my rental in less than 5 mins.

James D. 
Rating:
5.0

Customer did not leave a comment.

Melvin J. 
Rating:
1.0

Customer did not leave a comment.

Rachel Y. 
Rating:
5.0

No comment.

Jefferson P. 
Rating:
5.0

Customer did not leave a comment.

Wayne J. 
Rating:
1.0

Mileage was incorrect on our contract, it was 30 more miles on the odometer. I notified the clerk of the error and she put it off on a manager. I was still charged for the additional miles.

Tyeshia G. 
Rating:
3.0

Customer did not leave a comment.

lindsey D. 
Rating:
5.0

Customer did not leave a comment.

ashley A. 
Rating:
5.0

Excellent customer service. Quick and easy! Thanks so much.

Wayne J. 
Rating:
5.0

wonderful experience, stress free. looking forward to using the services again

Tambra C. 
Rating:
5.0

I had a very good experience. The truck drove well and was easy to handle for women.

felecia S. 
Rating:
5.0

A good experience.

Bettie D. 
Rating:
5.0

Customer did not leave a comment.

Carol H. 
Rating:
5.0

It was nice and fast service.Thanks

Carlos B. 
Rating:
5.0

Best Experience ever!!!

CAROL H. 
Rating:
5.0

Customer did not leave a comment.

CHIQUITA M. 
Rating:
5.0

Customer did not leave a comment.

REGINALD S. 
Rating:
5.0

It was a very fast an easy experience.

DANIELLE U. 
Rating:
3.0

Make sure it's full of gas not assume

WESLEY M. 
Rating:
5.0

Customer did not leave a comment.

CAROL H. 
Rating:
5.0

Customer did not leave a comment.

Juanita H. 
Rating:
5.0

Customer did not leave a comment.

MARIE S. 
Rating:
4.0

The 12V outlets did not work (no power) so could not power up cell phone

Brian D. 
Rating:
5.0

The advertised rate of $19.95 is a little misleading, in light of mileage charges.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

CAROL H. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Everything about my experience was perfect. The employee I worked with went beyond the call of duty to help me. Thank you so much.

Elizabeth V. 
No reviews have been submitted for this location.

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