Customer Reviews for Wanna Window Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wanna Window Inc

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Robert M.
Rating:

Customer did not leave a comment.

Robert R.
Rating:

Customer did not leave a comment.

Keven T.
Rating:

Customer did not leave a comment.

Tristan S.
Rating:

Customer did not leave a comment.

Brian F.
Rating:

Great people. Very helpful!!!

Kevin P.
Rating:

Customer did not leave a comment.

ARTHUR M.
Rating:

Customer did not leave a comment.

MATTHEW D.
Rating:

Customer did not leave a comment.

john N.
Rating:

Gentleman was awesome at return.

Desiree B.
Rating:

Customer did not leave a comment.

sean G.
Rating:

The gentleman who helped me was nice, informative, and very fast!

John R.
Rating:

Customer did not leave a comment.

Charles H.
Rating:

Customer did not leave a comment.

JEFFREY C.
Rating:

Customer did not leave a comment.

Ken M.
Rating:

Customer did not leave a comment.

JOSEPH S.
Rating:

The truck was smaller then I purchased. The employee was rude. And my truck was not ready at time of pickup. And charged me more then I was told. Would like a refund.

Lester S.
Rating:

Have a closer pick up site to my home.

VITTORIO P.
Rating:

Both the pick-up and drop-off locations were wrong. When i went to the pick-up location, no one there. When i called , i was told, we are not there , and was giving a different pick-up location. When i went drop-location, i was told ,we are not u-haul location anymore. Had to drive an extra 5 miles to a different location and was charged for the miles, causing me to be 2 hrs late for an appointment.

Greg S.
Rating:

Customer did not leave a comment.

David R.
Rating:

Customer did not leave a comment.

JOSE R.
Rating:

Customer did not leave a comment.

Susan H.
Rating:

The truck was clean BUT there was NO Ramp and it made it hard to load the furniture. The place had no blanket to cover the furniture so I had to get some towels and old blankets from home. There were no straps to secure the furniture-luckily my mover had one. The applicable dolly we did rent had a shirt belt in it but no clamp so we had to tie a knot in the belt to secure the item. I rate it a 4-5. I was able to get a truck.

Julio V.
Rating:

The drop off location manager was beyond helpful. Answered the call and even took our number if needed for q callback. I would not use UHAUL again due to our experience at pickup and van itself but Wanna Window exceeded in customer service.

ANTHONY L.
Rating:

Customer did not leave a comment.

James R.
Rating:

Great truck great service from staff thanks for making my moving go smoothly you are truly the best

Maria D.
Rating:

The staff was extremely helpful. After I placed my request and received a quote, I did not know that I had to wait for a confirmation that the van was available. That tried several locations however they were not able to find anything since we were doing one way. They called us back about 30 minutes later to let us know that they had a cancellation. We were extremely happy since we had traveled close to 100 miles. 😊👍👍

CArolyn M.
Rating:

Order 2 furniture dollies,but only one was in stock when we picked up the truck. We should have been notified that the second dollie was not available so other arrangements could have been made.

Debra C.
Rating:

Customer did not leave a comment.

james M.
Rating:

Customer did not leave a comment.

WILLIAM F.
Rating:

Nice and easy. Equipment was perfect for my task.

Barbara L.
Rating:

Customer did not leave a comment.

LYNSEY B.
Rating:

Easy, no hassle process, thank you!

Paul F.
Rating:

Had to drive 112 miles to pick up our truck here after U-Haul cancelled on us the day before at the original pick up location just down the street from us No explanation, just cancelled and told us if we wanted a truck, this was the option. U-Haul had us over a barrel. Will go wish Budget next time.

John R.
Rating:

The truck was not ready at the scheduled time, had to wait. But the owner of the facility swapped out another truck. Good overall.

ESTEBAN B.
Rating:

Customer did not leave a comment.

Kurt A.
Rating:

Blankets not cleaned between uses. Not good especially during pandemic.

John B.
Rating:

the pick up truck bed we wet and leafy - I cleaned it before I returned it.

DOUGLAS B.
Rating:

No one is answering my dispute regarding the overall horrible experience we had getting a hitch we needed in order to rent a trailer. Due to their lack of customer service I couldn't get a trailer but had to rent an expensive truck. Then I incurred tolls, gas and the big question of why I had a big truck when I was only moving a mattress. Horrible from beginning to end.

THOMAS L.
Rating:

We were in a real jam and Joe took great care of us!

BRIAN M.
Rating:

Customer did not leave a comment.

Frank M.
Rating:

Customer did not leave a comment.

John C.
Rating:

Customer did not leave a comment.

David W.
Rating:

Customer did not leave a comment.

Walter K.
Rating:

Disappointing experience, I believe that I was overcharged and know for a fact that I received a erroneous text informing me that the vehicle was due back hours before it was to be contractually returned.

Glen H.
Rating:

No improvement needed!

james M.
Rating:

The engine needs oil change light was on the moment I started the vehicle and stayed on the entire move. Also, your billing practices are deceptive. When I saw the $386.80 charge for a 3 day van rental, I was very surprised. I only drove 558 total miles round trip and returned the van to the same renting location. I believe $386.80 is an outrageous charge for such a small vehicle for theee days. I do not plan to rent from U Haul again with your deceptive pricing practices.

DAVID N.
Rating:

TRY treating customers like you care

irian R.
Rating:

Ousting service on a busy Sunday morning.

Edward M.
Rating:

The front wheels tie down straps were of NO USE as they were torn and was unable to reach ratchets to secure car. Had to buy my own tie down straps to secure the car.

JANET M.
Rating:

Customer did not leave a comment.

Bruce B.
Rating:

Staff were welcoming and helpful; store was clean but not inviting; looked like they were moving in or out. Had no impact on the transaction or drop off.

Noelle P.
Rating:

Customer did not leave a comment.

Desiree B.
Rating:

Customer did not leave a comment.

Michael H.
Rating:

Nothing. The gentleman I spoke with was friendly and walked me through everything I needed to know.

Daniel D.
Rating:

Need a nicer place, but pleasant , cordial people! Very easy and accessible process.

Robert S.
Rating:

Joe was very professional and went above and beyond to create an excellent rental experience.

Katharine C.
Rating:

No improvement necessary...easy pick up, easy return, Joe was informed & pleasant & seats in van were comfortable. Thank you.

Frank M.
Rating:

Customer did not leave a comment.

Ian Z.
Rating:

Customer did not leave a comment.

John D.
Rating:

This location was after first day was lost to previous customer not returning truck on time. Vince stayed late with me waiting for customer. After 90 minutes past his closing time, he gave me his cell and said he'd come back if customer showed up. Customer didn't show. Vince sent me a message at 7:30 AM saying truck was ready for me. He went in early to get it ready. So location and Vince are great. Regional manager Susan also did her best to get customer to return truck. So people who work at Uhaul go above and beyond. Uhaul as a company should develop a better truck management system and automatically notify you if your reservation is not going to be available before making you drive 75 miles to pick up truck.

walter B.
Rating:

Customer did not leave a comment.

Gregory S.
Rating:

Customer did not leave a comment.

George M.
Rating:

The inside of the trailer was dirty

Debra W.
Rating:

Customer did not leave a comment.

teresa G.
Rating:

Vincent was very courteous, informative and direct to the point. I had to extend my rental one more day spoke to John about it and he was very pleasant also. I would use this location any time. I had use them many years ago and was very pleased with them.

lorenzo W.
Rating:

Customer did not leave a comment.

Dominique B.
Rating:

Customer did not leave a comment.

vincent C.
Rating:

Clean new vans

Robert I.
Rating:

Beautiful, low mileage truck, perfectly clean and waiting for me when I showed up. 5 minutes on the app and I drove away. Someone met me and checked me in when I returned which saved me some time and I really appreciate. Great experience.

harry C.
Rating:

Customer did not leave a comment.

MICHAEL P.
Rating:

Contact me multiple ways (until you reach me) when you are changing the location and equipment from what I reserved. We had to travel 45 minutes further in BOTH directions AND the truck was a 15 ft instead of a 20 ft truck - and we only found out when WE CALLED to confirm. There's a record (according to the UHAUL rep at your call center) which states they e-mailed us to notify of the change - but they could not produce a forward of that e-mail with the date stamp it was sent. Had we not called, we would be scrambling on the DAY OF OUR MOVE! Also the initial pickup contact location in Jackson was very curt and seemed uncaring that he had no records of our reservation change. He should have been notified that there was a change and pointed us to that, rather than saying "I don't have anything under your name - call 800-UHAUL"...

wayne T.
Rating:

I am not sure

charles D.
Rating:

Customer did not leave a comment.

Ron L.
Rating:

Customer did not leave a comment.

MARGARETE T.
Rating:

You can not call them on three different occassions changing location for pick up then to go to get the truck and they send you to another location that you just passed 15 miles or so away. You can not overcharge them so that they don't have to call and have it corrected at their bank. You can remove the added equipment that they don't want to use, but is in the way, and if they move it they will be charged fees.

LINDA W.
Rating:

I would suggest not using u- haul at all. It was one of the worst experiences of my life. I could not make an appointment more than a week ahead of time and could not be guaranteed a pick up location although I was assured an alternate would not be more than 6-10 mi away. It ended up being 40 miles away and added 80 miles and an extra 1 1/2 hrs of my time.

Christopher N.
Rating:

Customer did not leave a comment.

STEVEN D.
Rating:

we were supposed to pick it up at a different location that was much closer and got less that 8 hours notice of the change - had to drive 35 more miles to pick up

David G.
Rating:

The facility where I picked the truck up from was accessible and the truck was in great condition/clean. The customer service and scheduling from U-Haul was terrible. I was told my original reservation could not be fulfilled and was sent to another location about an hour away and for a time slot 7 hours later. When I arrived at the new pick up location, I was told there were not any trucks available. The gentleman at this facility told me to try another location "down the road". This location also did not have any vehicles available. I called U-Haul, and the customer service rep on the phone was not accommodating or understanding. After some time on the phone we came to the conclusion that my original pick up location did in fact have my vehicle available. This entire process was beyond inconvenient and cost me my time extra money to compensate my moving help.

CRAIG S.
Rating:

Customer did not leave a comment.

MICHAELJOSEPH H.
Rating:

Customer did not leave a comment.

Michael D.
Rating:

my phone wouldnt link to my location, so i could not use online pick up/drop off. The phone help was useless. They were rude and not helpful at all

Rachel S.
Rating:

Joe was pleasant and helpful!

Anthony F.
Rating:

On line log In Process easier. Home office had to help us

Christopher B.
Rating:

Customer did not leave a comment.

brian H.
Rating:

Customer did not leave a comment.

Robert M.
Rating:

Customer did not leave a comment.

KATHLEEN M.
Rating:

Customer did not leave a comment.

DENNIS B.
Rating:

Customer did not leave a comment.

George G.
Rating:

The entire facility needs some assistance. The office is in shambles and the man working there was boarder line rude. He tried to give me a truck that took about 20 tries to start as the ignition wouldn't unlock. He finally got it started and said "OK there you go." I refused that truck and told him he needs to have it serviced. He did switch the trucks by calling customer service which was obviously a big inconvenience for him. I wont ever use that location again, nor would I recommend it to anyone. I'd sooner get a tractor and a wagon than deal with that location.

Anthony C.
Rating:

Vin was very polite and helpful.

WAYNE C.
Rating:

Customer did not leave a comment.

PAUL P.
Rating:

Very polite and also a speedy and easy process to return.

Mark G.
Rating:

Customer did not leave a comment.

Luke H.
Rating:

Customer did not leave a comment.

Michael K.
Rating:

Great facility and staff would highly recommend.

Linda L.
Rating:

Customer did not leave a comment.

michael R.
Rating:

Customer did not leave a comment.

Mike C.
Rating:

Customer did not leave a comment.

Ryan S.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top