We arrived at this location and it was closed. Our steering wheel on our towed vehicle was locked up and we couldn't get the ramps to go down. We called Uhaul main number for assistance. They would not send someone out to help. They said their people could not touch our car. We called AAA they would not touch U hauls dolly. We Jacked up the dolly off of our hitch and secured it with a cinder block so we could just get home after driving up from Florida. The next day we called the Rock Stream Uhaul. Michelle was lovely and very helpful. She was able to get our car steering wheel unlocked. She hooked our van hitch to the tow dolly and got the ramps lined up. She got in my car and and drove it off the ramps. Then the receiver popped off the ball. The dolly hit my van and slammed my car down. My 2012 Toyota is totaled. Michele was so nice but she did not tighten the receiver to the ball an this caused the incident. We followed all of Uhaul instruction to a tee. I drove 55 mph all the way from Florida. I watched their videos and called for instruction several times. I have no experience with towing and hitches. Bottom line don't rely on Uhaulrene H.
Customer Reviews for Watkins Glen Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.harold M.
It took me over an hour to check in because of the weak signal for WiFi at this location. It was very frustrating because I had to drive 45 minutes to pick up the truck to begin with and then taking forever to get through the online pickup was ridiculous. And I requested a dolly which I was charged for and I never received it. Then they wanted me to return it at a location which was another hour and a half away which I refused to do and requested it to be returned to Greensburg, Pennsylvania instead. Once I dropped it off at Greensburg, Pennsylvania we were told we went over our miles when the agent that was booking our reservation told us we had plenty of mileage and that we wouldn't go over. If I had returned it to the Pleasant Hills, Pennsylvania location which is where they wanted me to drop it off, I would've been way over the mileage. After this experience, I don't know if I'll ever want to use Uhaul again!Christine M.
Customer did not leave a comment.Nathan B.
Customer did not leave a comment.SHERIA B.
The lady that served us what very helpful she waited for us to show up and was very nice she knew our situation and treated us with much respect I highly recommend anyone to go there for your uhaul experience she made it a great one just a thank you to her her for being patient and treating us with much respectKENNETHE W.
Customer did not leave a comment.Anna C.
Very satisfiedROBERTLAWRENCE S.
I had a reservation for an auto transport trailer to be picked up on Saturday after Thanksgiving, I tried to get one from the more local uhaul location but they didn't have one. So the rep called me at 830 am and told me there was one at this location 20 miles away and to be there at 11:30. I get there, no one was there. I called said representative back and was informed "I was on a list to be called" that my reservation had been switched to another location 40 miles farther. I flipped out and drove 20 miles home empty. I couldn't take the one there because hook up needed to be supervised and I couldn't hook it up even if I took pics for approval. I messaged uhaul on facebook and they sent me $50 for failing on their reservation agreement. That really helped make up for the whole thing trailer only ended up costing me 10 bucks from said location on following monday.David S.
The service reps were great, friendly and answered all of our questions. The small dog barking at us from its crate was a little annoying. All and all it was a good experience.ROBERTLAWRENCE S.
Driver's side window had been left down so drivers seat was wet as well as inside of door. The person checking me in did not wear her mask appropriately. I had to tell her I am high risk. The only reason I did not give this place a poor grade is because they are local and saved me having to drive 20 miles one way to get a UHaul.MARYC H.
Customer did not leave a comment.Timothy L.
Customer did not leave a comment.Laurance R.
Customer did not leave a comment.Perry C.
Customer did not leave a comment.SCOTT W.
Everything was perfect!Keith R.
Customer did not leave a comment.RICHARDC S.
Customer did not leave a comment.JOSEPH C.
Customer did not leave a comment.Steven E.
Customer did not leave a comment.eugene B.
The Staff member at this location polite, pleasant and helpful. The equipment operated as expected and performed perfectly during the entire moving experience. Thank you Watkins Glen Mini Storage.Robert R.
Customer did not leave a comment.CHRISTOPHER K.
Customer did not leave a comment.Joe W.
Customer did not leave a comment.Tracy N.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Richard F.
Excellent place to rent a truck. Friendly staff.Matt A.
Customer did not leave a comment.assison S.
Customer did not leave a comment.Mary T.
The verification process took almost an hour. Missed the business hours of where I needed to go with the truck. Didn't care for all the drop off pictures that were needed.Lance P.
Customer did not leave a comment.Mary C.
Tow dolly had a flat tire before leaving for usage, check engine on U-Haul truck at pick up. Swapped the tow dolly for auto transport and lighting on trailer did not work.... horrible experience... truck broke down on way to destination. Had to wait 3 hours for repair!!! RUDE AND UNPROFESSIONAL OFFICE STAFF!!!Justin G.
Customer did not leave a comment.Robert J.
Nothing. This is a great place to do business and the rates are very reasonable.Kelley E.
Customer did not leave a comment.elizabeth R.
Customer did not leave a comment.james M.
Customer did not leave a comment.Keith L.
Customer did not leave a comment.Roy L.
Went very well. No problemsSherida S.
Customer did not leave a comment.Alan B.
Customer did not leave a comment.JOHN H.
When I pay for a dolly we actually get one I paid extra money for a dolly and never got italishya B.
Customer did not leave a comment.Max V.
Customer did not leave a comment.Francis T.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.Kathy R.
The nice lady there could use a better laptop or computer..It was making her job harder and taking longer.. But the lady was very friendly and quite helpful..danny P.
Customer did not leave a comment.Steven E.
Customer did not leave a comment.Roy H.
Customer did not leave a comment.Bruce A.
Excellent professional servicenorman H.
Customer did not leave a comment.Doug G.
Customer did not leave a comment.William S.
Customer did not leave a comment.Terry L.
Customer did not leave a comment.Doreen H.
Keep doing what you're doingMICHAEL L.
Make sure the equipment is in the truck. Also, make changing the drop off location easierTaylor E.
Customer did not leave a comment.Heather D.
Pricing seemed to be a moving target. Took a bit of a long time to check out there.Elizabeth K.
Great customer service. So happy I found this place for my rental.Nicholas H.
Customer did not leave a comment.Roy H.
Customer did not leave a comment.Alan D.
The on-site customer service rep was very helpful and a pleasure to work with. This was a very easy process from start to finish. Highest recommendation!Heather D.
Customer did not leave a comment.jaclin C.
Make the turn in as efficient as the rental.Joseph M.
I couldn't get ahold of anybody from either location that I tried calling. I had to call customer service. Once I did that everything went smoothly. Thank youRobert S.
Truck didn't have equipment in it on pick-up.David R.
Great experience. Thanks.NANCY S.
Customer did not leave a comment.Joe C.
Granted it isn't as busy a location as the pick-up one, but the woman who helped us was extremely friendly, professional, and courteous.Jean B.
Sign in was inaccurate. Said i was ready for pickup but could not get key for almost 45 minutes. Customer service representatives are very rude on the 1800 u haul number. Actual people at the locations for drop off (when open) are great to work with.Michael F.
Customer did not leave a comment.LeAnne B.
Customer did not leave a comment.DAVID F B.
Customer did not leave a comment.Mark M.
staff was personable, knowlegeable and helpfulrobert D.
Customer did not leave a comment.Margaret W.
You might consider having a person on site (or at least reachable by phoneâ€”and not just post a phone number that inevitably ends with some guy's full voicemail box) to help customers, those customers whose reservations have been bungled and mishandled by U-Haul's apathetic team of customer service reps (which is a whole nother review to come). This way, your customers won't have to stand around in the rain and wind and cold, in the middle of nowhere, thumbs up butts, and with no one there to help them sort out the bungled contract you're professionally obliged to uphold and sort out. Maybe try that, if these surveys mean anything at all to you. Moving is a stressful task made all the more stressful by your on-site absence and unreachableness.matt S.
Customer did not leave a comment.lori L.
The person at the location stayed after closing to get me the truck and trailer that I needed. Excellent service!Barry T.
Did not know exactly where to park it and was not able to do self serve return.Yvonne C.
Super folks! Great service!Fletcher B.
Pick up excellent and renting here for top service.. a 10 ..a winnerRichard T.
Chris was amazing. She made sure that we got what we needed. I will use this location again as long as Chris is still thereDawn B.
She was extremely helpful, kind and efficient. I appreciate everything. Thank you for making my move so much easier.sara G.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Konstantinos K.
Customer did not leave a comment.Louis V.
Customer did not leave a comment.Alexxandria M.
The rental place that I went to pick the vehicle up at was not open when I arrived and the hours of operation were not on the door anywhere. I also made my reservation a month before I had to pick up the vehicle and ended up going another 20 miles out of my way to get a truck to move 4.5 hours.Renatta S.
Customer did not leave a comment.mary S.
Better software for staff to use to do contracts for customersâ€”a very long process now.John S.
Customer did not leave a comment.Betty H.
Customer did not leave a comment.ROBERT E.
Customer did not leave a comment.James C.
Customer did not leave a comment.George R.
Customer did not leave a comment.Quinton K.
Customer did not leave a comment.Sharron H.
Office was clean, truck was clean, instructions on truck operation were clear. Good experience on our move today. Thanks U-Haul!Jody B.
The woman I dealt with on the phone and in person was wonderful. The truck itself worked very well for me. I will definitely keep this location in mind for future moves and will definitely recommend it to anyone should the opportunity present. Thank you!Karen M.
Customer did not leave a comment.Trevor P.