Customer Reviews for Watson & Taylor Self Storage North Lamar
(U-Haul Neighborhood Dealer)

248 reviews

11712 N Lamar Blvd   Austin, TX 78753

(512) 257-0372

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(512) 257-0372

11712 N Lamar Blvd
Austin, TX 78753

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly and welcoming. Please do not change a thing!

Marissa M. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN E. 
Rating:
5.0

Convenient to have it attached to my storage unit

Zachary G. 
Rating:
3.0

In the initial estimate, only amounts that were presented were $19.95 rental charge and CDW of $20. Ofcourse, I assumed tax. Cleaning charge of $25 - why wasn't that included in the initial estimate?

Preeth K. 
Rating:
5.0

Juan was excellent!

PATRICK E. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Alejandra R. 
Rating:
5.0

storage prices are high

SRIHARSHA V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
1.0

The u-haul app wasn't working. I think there's an issue with internet in this area. So after many multiple frustrating attempts I finally was able to rent it 30 minutes later. Then the guy left because he figured we were late and had other responsibilities to attend to. Not a good experience. He was nice enough to update our time to 1p.

CHLOE R. 
Rating:
5.0

Juan was amazing! He helped me get everything taken care of quickly and efficiently.

Cynthia G. 
Rating:
5.0

Muy buen servicio

JORGE O. 
Rating:
5.0

Super friendly efficient folks

Jay L. 
Rating:
5.0

Una muy buena atencion y profecionalidad del trabajador que me atendio muy contento con el servicio que me brindo muchas grcias

YONAEL M. 
Rating:
5.0

Juan was very helpful with my needs and when items/ products were not available at my timeline he searched other locations for me. His customer service was outstanding and made a great connection with me and my husband to make our moving experience an ease.

BONNIE LEE G. 
Rating:
5.0

Staff was awesome. Quick and easy.

RUSSELL D. 
Rating:
3.0

The gentleman didn't explain anything of prices . He literally checked me in and and gave me keys then come back I ended up paying 50 more then planned

Raven H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
4.0

I dropped it off outside of regular hours so I didn't have an opportunity to meet with any personnel. I did call the office 2 times before the move to ask a question about the drop off. The first call went to VM and the second call did too. I left a message with my concern, but no one ever reached out to me.

Marshelle B. 
Rating:
1.0

Customer did not leave a comment.

raymond A. 
Rating:
5.0

Customer did not leave a comment.

MAIKEL R. 
Rating:
5.0

Facility sign read 'OPEN' and no one was inside. It was not immediately clear that the vehicle return needed to occur online.

Monica E. 
Rating:
3.0

Great guy at location was on time and helpful, but he changed my drop off location from Atlanta to Austin

AUSTIN D. 
Rating:
5.0

Customer did not leave a comment.

MOHSEN B. 
Rating:
5.0

The only issue was that the driver side door window cranked very hard.

Randall K. 
Rating:
4.0

Customer did not leave a comment.

Veronica H. 
Rating:
5.0

Juan provided great customer service. I will definitely use this location again solely for the service he provided.

RONALD F. 
Rating:
5.0

Juan was very helpful, and I liked that he was there, remembered me when I had to call in later with questions. I love it when business have excellent in-person service.

Shannon G. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO V. 
Rating:
1.0

Make sure your vehicles are safe . I was rented a vehicle With the windshield wiper motor broken . If I would have known this I would not have rented the truck because we had rain that day and I almost got killed

BEZHAN B. 
Rating:
5.0

Customer did not leave a comment.

NICOLE B. 
Rating:
5.0

Everything was exceptional. Always prefer U-Haul.

MIKE O. 
Rating:
5.0

Customer did not leave a comment.

RADU A. 
Rating:
4.0

Customer did not leave a comment.

JASON M. 
Rating:
3.0

Explain all fees before getting signatures. $20 fee for after hour return and gas.

Felipe Q. 
Rating:
5.0

Customer did not leave a comment.

Rita B. 
Rating:
5.0

I appreciated how clean the office was.

Elizabeth G. 
Rating:
5.0

The rate for my van was apparently 89.00/day and no one said anything about that. I was under the impression that it was 20$, like it says on the truck. I cannot stress enough that NO ONE said "the rate is 89.00$ a day." Antonio, who signed me up, was very nice. But AGAIN. No one told me the ACTUAL PRICE of the service I was buying.

TRESHAIN H. 
Rating:
5.0

The guys who helped me out at Watson and Taylor were great! They were very friendly and helpful. They even worked with me to modify my reservation to a larger truck last minute. I would 1000% recommend them and I will only be using them for any austin truck rental needs!

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

Eva O. 
Rating:
4.0

Customer did not leave a comment.

Benjamin T. 
Rating:
5.0

Customer did not leave a comment.

Angeline S. 
Rating:
5.0

Our service representative was friendly and helpful and well informed

Rosario M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

Katie H. 
Rating:
2.0

When I returned the truck I had asked why I was being charged a higher amount than was on the website and Antonio assured me he would correct my bill and credit the difference.... guess what-wasn't done! He also said they had a 10 foot truck for me to rent so I went right to the location and in the 15 min it took me to get there he said that one had been rented... but it was still in the lot-even when we returned from our short trip...

deol J. 
Rating:
5.0

Customer did not leave a comment.

Shannon D. 
Rating:
5.0

Customer did not leave a comment.

Crystal P. 
Rating:
5.0

Customer did not leave a comment.

Adrian J. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Jean S. 
Rating:
4.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

More parking

BRIGHT W. 
Rating:
1.0

The employee lost the office keys, resulting in an hour and a half delay of my picking up the truck I reserved. This delay altered the entire moving day schedule. Without the delay, all trips would have been made on moving day. Instead, trip 3 was on the following morning. I was also told not to drop off the truck at the scheduled drop off location. I was told to return the truck to the original location. All these delays, caused by an employee and the alteration of the drop off location, resulted in the truck being turned in 30 minutes late. Noe, it appears I am being charged for additional days. I should not be held responsible for an employee's mistake.

JESSICA D. 
Rating:
5.0

Customer did not leave a comment.

EDWIN F. 
Rating:
5.0

I returned trailer a day early but was charged still for the 5th day.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

LELA SUE G. 
Rating:
5.0

Customer did not leave a comment.

Eileen D. 
Rating:
5.0

Antonio was a great help. Great employee

ISAAC F. 
Rating:
1.0

My review applies to this location only:- I chose the U - haul self service and when I couldn't find the truck I went inside the office and I met the two most arrogant guys of my life. The first answer they gave me is there is no truck and the truck number I was showing is rented already. Later when they agreed to give me a different truck and were taking my details they literally yelled at me 2-3 times like this : 1st —- I asked them to repeat- he put the pen on the table and took both hands above his shoulder and yelled “I am asking for an alternate name and phone number”. 2nd—-This is the second person in the office(the one who is darker skin tone and taller between the two). Now this guy stood up and literally was ready to fight physically until I turned and looked the opposite way and gave a gesture that I don't want to talk to him and will only talk to the other guy(Otherwise he was coming closer). He went back and sat on this chair. It was very difficult for me to realize that this was happening to me for real. The only solution to this is to never go to this location again.

Akhil M. 
Rating:
3.0

The online website proceeded my order incorrectly and I was not able to receive the materials I wanted.

Haitham A. 
Rating:
5.0

Customer did not leave a comment.

Kathleen G. 
Rating:
4.0

The man who waited on us was very helpful and hurried to get us taken care of.

NEVIN B. 
Rating:
5.0

They were real friendly

Kerry W. 
Rating:
2.0

Customer did not leave a comment.

Kendyl D. 
Rating:
5.0

Antonio was so helpful in helping us figure out what we needed and getting everything set up. He walked us through the process and answered all of our questions. Thanks for making the process so easy and smooth.

Monique G. 
Rating:
4.0

Jovial staff and the process was quick and smooth. Provided valid suggestions. Handed a clean and well maintained vehicle for our requirement.

Jagadish B. 
Rating:
4.0

When dropping off the vehicle I wish I would have noticed I had to take multiple pics. I dropped the keys in the box then went to the app to complete. So I didn't get actual mileage and other pics needed.

Von H. 
Rating:
5.0

Customer did not leave a comment.

Nandie A. 
Rating:
2.0

Saw owner going in and out of location. After time of opening the doors were still locked. Won't be using U-Haul again.

Kyle C. 
Rating:
5.0

Lo recomiendo 100x100 good asisten and Great person

Rudy H. 
Rating:
3.0

Customer did not leave a comment.

Matthew R. 
Rating:
1.0

I used less than half a gallon of gas and was charged for four gallons of gas $15.00 I will publish this on social media as well.

Daneida C. 
Rating:
5.0

Customer did not leave a comment.

Sandra F. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Recomienden This company Four New Costomer Excelente service 5 ??????????

Rudy A H. 
Rating:
3.0

Uhaul kept changing my pickup and drop off locations, so I had to travel out of my way to pick up and drop off. This particular location has very limited parking. I specifically chose another location because I was pulling a trailer and needed to park the truck and trailer to pick up a truck.

Joann W. 
Rating:
5.0

Excellent service & experience with both Antonio & Ben with Watson & Taylor! Excellence in customer service, above & beyond. Uhaul truck was easy to setup, drive, and return. Very convenient.

Jody B. 
Rating:
1.0

Truck was 3 hours late and cost me an additional 150.00 dollars for movers that I had scheduled!!!!

Rory E. 
Rating:
4.0

The truck was serviced and ready for the long distance I had to travel. The staff was courteous and quick to assist when needed.

Camilla L. 
Rating:
5.0

I don't know. I was very pleased with the customer service.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
2.0

Make sure to not rent someone a busted up tow dolly. Also fix damage from other people so it doesn't further damage my car next time from the broken fender.

Adam D. 
Rating:
3.0

Not all requested equipment was present and no one there to discuss issue.

Eva O. 
Rating:
5.0

I recommend it because here you are served as you want Excelente

Rudy A H. 
Rating:
5.0

Customer did not leave a comment.

randolph S. 
Rating:
1.0

Reserved truck for 4pm, but location closes at 4pm and the Uhaul site told me to go into the counter at the location for a key, but they were closed. Never rented the truck.

Nicole M. 
Rating:
4.0

Customer did not leave a comment.

Sadie H. 
Rating:
3.0

Not really the fault of the local company whose business we picked the truck from but Wtf U-haul?!?! Since when does a reservation mean you will not have a truck available for me at the location I selected weeks ago?!? I was told in order to get a truck I would have to drive all the way to the North Lamar location even though I reserved at the Ben White Location. This ended up with us sitting in traffic and throwing off our schedule completely. It made moving more difficult for us

Devin H. 
Rating:
3.0

The contract I signed for a rental stipulated a rental rate and mileage rate which were much less than what your company charged to my card without authorization. The charges are fraudulent. The manager at this facility lied multiple times to me & is also rude. The off-site manager I contacted was also not helpful, made excuses and told me that I needed to contact someone with uhaul if i had any billing questions. She did not listen. I am filing a formal complaint regarding this theft.

Jasmine B. 
Rating:
3.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

Customer did not leave a comment.

Nicole R. 
Rating:
5.0

Que no me cobren taxas

Rudy A H. 
Rating:
4.0

The express checkout/check-in sucked. Too many steps to be considered express. Then my reservation was cancelled for some unknown reason but the rep at the location, I believe his name was Antonio Jaime, was great and got me straightened out and on my way! Without him I fear I would have been stuck!

Keela S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
4.0

This was the drop off location he did give me customer service information on how I could go on to fix the error of the previous Uhaul dealer.

daniel M. 
Rating:
5.0

Very positive experience

ken H. 
Rating:
1.0

I was asked if I wanted to purchase insurance and I said “no” but they charged me for it anyway and I did not find out until after I returned the truck. Now I'm getting the runaround on trying to get it refunded. Super Shady!! Will not go back!

MONIQUE J. 
Rating:
5.0

The Glass door is too dark one cant not know whether there people inside or not.

RODA I. 
No reviews have been submitted for this location.

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