Customer did not leave a comment.
Brittany S
Customer Reviews for Westchester Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
thank you for the great service!
Cyana CJackie was so incredibly helpful! I truly appreciate all of the effort she took to make this experience seemless. Moving can be traumatic, but with folks like her, it makes the process less painful. Thanks so much and yes, I will be telling others about how wonderful she is:)
Angelica SThe Attendant was very helpful, with great communication. The vehicle was also good. I had a great experience, ty!
john nThis location was quite different from the others. Upon arrival I was greeted very kindly. The representative was very efficient. He had my vehicle ready for me upon arrival, and I was able to check in and check out the vehicle within 15 minutes. Very efficient and hospitable at what he does and very mindful of the customers time.
Shantele Beverything went well, and the representative was extremely helpful throughout the process.
Richard MJackie was awesome to work with and very knowledgeable.
Danielle SVery friendly and great service always
Shoji OThe two gentlemen in the front were very helpful and it’s so easy and super fast. I went to my lunchtime and it took no more than 15 minutes or 20 they were excellent and they explained everything I won’t be using the service again thank you for the great customer service.
Jacquelyn ENew van well maintained no hidden cost Will use the service again
Ray AJackie was great, she really made the process seamless and gave excellent customer service
Marcus NUnfortunately I booked a Uhaul and when I went to the location, my truck was unavailable. Uhaul then gave me a second location to go to where once again, the truck that I booked in advance was not available and no one was present to help me. I finally was able to receive the truck after going to a third location and unfortunately the staff was unfriendly. While the truck worked fine, the customer service was poor and overall the booking was disorganized and badly handled.
Jasmine JSmooth fast service..
christan vI go to this location all the time. They are friendly and very helpful. I dont like going to any other places because im big about good service.
Ana JMake the return process require less picture taking. Nothing worse than dropping off the truck and having to stick around for another 10 min to take photos when you’re exhausted.
Terrence MI am pleased there was a real person to interact with to facilitate this process. I am horrified that if my phone was out of commission I would have been turned away by your company and you would refuse to do business with me or any one else who did not have access to a mobile phone.
Deanna SI received excellent customer service, the guy is nice and cool.
Rolando BGreat experience and very different than the previous I felt safe and without worries
Sylver DGreat customer service😁
Regina RI didn't get refunded for the gas level being wrong -- it was not full when I took it out. I added photo to the app -- but not received refund
Zsuzsi SI have a difficult time returning vehicles after hours using the app. It's only worked three times iin all my rentals. Me My last return was no different. I left he vehicle locked and in a parking space and dropped off the key in the key drop. When the vehicle was checked in the following morning the storage facility charged me for gas.... I checked out with 7/8 and returned with just under full. I always take pictures and this case is no different. They show 3/4. I just paid $129 to fill. Also charged a $20 fee to check vehicle in.
Pieter SThe system was down and delayed the checkout process.
Blair CGood customer focus
Andrea LCheck Engine light went on immediately after we drove off the lot, the gas gage was broken and wouldn’t move from 1/4 tank so we never knew if we were running out of gas or how much gas to put. The workers said this spot was more of a storage unit spot than a U-haul rental spot. All in all, It did the job and that’s what matters the most, but would I rent a truck from here again? No thank you.
Keziah SVery helpful and went above and beyond. Thank You!
NEIL HTruck was supposed to be ready for 730AM pickup but was blocked in by other trucks. Had to wait 90 minutes till office opened to get it unblocked. In addition, the truck was almost empty of gas.
Marc GI was impressed with the professionalism and knowledgeable gentleman who helped me I will definitely use that U-Haul again. Great service. Thank you
Karla KThe staff on site was absent, distracted, and aloof not very friendly and slightly rude!
Abi KIt was hard to find for someone unfamiliar with the area. The worker was definitely not sympathetic regarding my $80 loss because I put too much gas. My loss is your gain.
Jean MParking lot is very small to return trucks to and parking spaces are not marked. Very little signage providing information on where / how to return trucks. Once arrived, I called the number to the office as indicated on the contract and they had no idea I was planning to drop off a truck. Seems like poor communication or systems with UHaul and the Self Storage site.
Zachary BQuick and great service
Stephanie GI filled the tank it was empty I left gas in the truck for the next person other wise it was okay
Paula SVery friendly and extremely helpful. Recommend to use this location
SHOJI OPicking up the truck was fast and easy. The truck and dollies were clean and ready to go.
SANDRA HNo improvements needed. I've rented from this location a few times and each time they have been courteous, punctual and offered clean, well-running vehicles.
john lMake sure when the customer renews they know if they’re under contract or not. That really fucked me over in the end and no one told me about the contract expiration
Celeste BHorrible service.
eric hVery helpful staff and a good working large van. I will be back! Thank you for all your help!
Jerome SThe staff was super efficient and friendly.
Pablo GThe building/office itself is not in the best condition but the staff is wonderful and the truck was ready and clean. Quick and easy.
George FGreat experience, fast & friendly service and easy access for pick up and returning. I’ll definitely use the service again when needed.
raynard jDale was exceptionally friendly and equally professional. Thank you!
TIMOTHY DThe only great part about this location is that they offer parking and have a large inventory. Vehicle interiors need to be cleaned correctly.
Morgan BRented a pickup to move some kitchen appliances. The truck was almost new and clean. The rental process was easy and the agent helpful. Total cost including hazzard insurance was very good. Good experience all around and would recommend to friends.
George ZNewer vehicles, friendly personable staff and fantastic customer service will keep me coming back for future van or truck rental needs. This is the standard by which I will judge other u-haul locations. Thank you for the excellent service!
Richard ACustomer service 10 out of 10 ; U-Haul truck was like new very nice drive. In addition, the truck was not a gas guzzler and I could tell the truck was up to par and well kept. The process took less than 20 minutes to complete and the return was less than 10 minutes. I would absolutely recommend this location over others!
The GAwesome location
Sandra JThank you!!
Juanita HWe really appreciated the staff member who helped us with dropping off our equipment earlier than scheduled (we dropped it off on Wednesday 9/20 at around closing time rather than on Friday 9/22 that was previously scheduled. I'm sad that I can't remember his name, but he truly went above and beyond, and we could not be more grateful for making the process easy and simple! Thank you so much, sir :)
Benjamin L