Customer did not leave a comment.Jon E.
Customer Reviews for Westcliffe Petro Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Louis W.
It was the perfect experience thank you so much I will use you again in the near future. I would highly recommend this U-Haul rental center.ramona S.
Customer did not leave a comment.Connie W.
Straps that tied down my car to the car carrier were not secured properly and I almost lost my vehicle. Damage was done to the vehicle. This after we were overcharged almost $1500 more than the quote we were quoted. 2 tires were under filled. Unable to print the online reciept. NOT HAPPY with UHaul - Unable to contact anyone.Katherine L.
Customer did not leave a comment.Paul H.
I was not able to get a itemization for what I was being charged and total was quite a bit more than when I reserved the trailer. When I got back to Canon I found the right tire was super low. Other than checking the lights nothing else was done. Trailer was parked in high grass so was not able to see tire was low at that time. The trailer itself was clean, pulled well. Drop off was quick and easy. But I still want a ITEMIZED BILL so I can see what I paid for.Cassandra J.
Customer did not leave a comment.Thomas O.
Customer did not leave a comment.Andrew W.
Should have given us more notice that our pickup location had changed. Wasted lot of time and gas going to another location.William K.
The service was excellent, but somehow the wrong truck number was entered into the paperwork and caused multiple problems, getting billed for other people's rentals over the next couple of weeks. I was also set up to pick up the truck in Colo Spgs, and was very unpleasantly surprised to learn I had to drive to Westcliffe 2/3 days earlier than planned to pick up the only truck available for my weekend move. But the Westcliffe location and staff were excellent - none of the above was their fault - they were very helpful. So, warnings to everyone - before driving away from any u-haul location, or when dropping off, check the truck number on the truck against the paperwork printed out from the computer, and also take a photo of the truck number on the dashboard and on the back of the truck - it will help clear things up if the same thing happens to you.Linda S.
Very easy to work with Westcliffe Petroleum. Super helpful staff even offered to park the truck for me.Joshua R.
No issues from either location. I feel as a company though paying $257 for a four day rental is fair. However, after returning it after only 24 hours it is a shame I could not get money back. Being military, money is tight and it makes me second guess using uhaul when I spend that much for 24 hours.Erin W.
This pickup location was doomed to be problematic...as we had to drive 3 hours to get to it...over mountain passes, through hairpin curves, etc... The possibility/probability that there would be no local one-way trailers should have been communicated when we made the reservation (8-9 days in advance) or when we changed the pickup date.CHERYL K.
These guys were very helpful and friendly. I would highly recommend them!Melanie K.
Customer did not leave a comment.Douglas J.
Have the truck pick up in the location requested instead of 300 miles away. I reserved a truck a month prior to pick up and was told the day before that I had to drive 300 miles to get it.Natasha L.
Customer did not leave a comment.Peter S.
Customer did not leave a comment.James T.
Customer did not leave a comment.Lawrence D.
Customer did not leave a comment.DANIEL D.
Quick and easySTEVEN B.
both the pickup location and everyone i spoke to on the phone were either incompetent or flat out lied, not to mention the pickup location was changed without notifing me but i was told i would receive a confirmation phone call friday 9:30 am which i never received and if i hadn't called i would not have known about the change of locationMichael W.
Customer did not leave a comment.MIKE M.
Fix the truckKole L.
Customer did not leave a comment.JEAN P.
I had to scrape windows from ice build up and there was no dolly, but I paid for a dolly.Randall T.
Customer did not leave a comment.BENJAMIN G.
Google Maps takes you to the incorrect location, location says they have tried to get it corrected with no results; maybe some contact from corporate would help with thisDAVID S.
The owner came out to inspect the return/drop off and tried to get us to pay for damages on the dolly. Stated it wasn't damaged when we picked up. Fortunately, we photographed the dolly at pickup, with his employee beside it, when they failed to note the damage on the agreement. The photo is time and date stamped.Travis S.
Customer did not leave a comment.KENNETH C.
Customer did not leave a comment.CRAIG J.
Customer did not leave a comment.DAVID T.
quick rental, knowledgeable peopleSTEVEN L.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.LARRY T.
The interior of the unit was clean and in good condition. The unit appeared to be reasonably well maintained and in good mechanical condition. The exterior was caked with mud and dirt. This didn't effect the performance of the unit, but it looked pretty filthy. The onsite person who assisted me with the rental was efficient, friendly and helpful.SCOTT M.
Customer did not leave a comment.Vincent D.
Customer did not leave a comment.Oswald Z.
Jake was most helpful, and was able to resolve the situation of the U-Haul website being unable to record our credit card for payment. He was pleasant to work with, and we were pleased wit the whole transaction. D. KolbDANIEL K.
Customer did not leave a comment.Joseph S.
The owner of Westcliffe Propane left me to unhook the trailer after showing me where to park. I had to go find him to tell him the jack stand would not extend. He tried it and told me I would have to pay for it. He called U-Haul in front of me to ask whether or not to charge me. After he was told to let it go, he lectured me to check the equipment beforehand because this causes him trouble. I told him the stand was in working order when the attendant at the pick up location retracted it, and to save his lectures for scenarios they actually apply. I suspect he is handicapped when it comes to social cues, and was not trying to be a jerk, but who knows..DAVID T.
Customer did not leave a comment.Scott D.
The trailer was perfect do my application! Jake was an extraordinary associate, very polite, and very efficient and knowledgeable.DAVID B.
The trailer I looked at when I reserve it, had new tires and over all good. Tuesday at 8:00AM when I was suppose to hook up and go, it was a different trailer and when I went to check the lights, i noticed it had a flat tire and not only flat, but worn out as well. UHaul would not allow the place to put on a new tire, but after 2 hour of them phoning and asking, they were denied the new, but allowed to repair, (w/plug) and sent me down the road 2 hours late that is. Westcliffe Petroleum is OK, but your company does suck in this instance.FRANK S.
Customer did not leave a comment.David T.
Nice folks,JOHN H.
Customer did not leave a comment.Brian J.
Nothing, everything from check in to turn in was timely and went well.Michael S.
Customer did not leave a comment.Phillip R.
Don't have so many picture requirements for drop off. Have regular times for business. Don't require drop off to be before the location opens!Jacob C.
Customer did not leave a comment.Roger B.
You guys were great!JOSHUA C.
Jake was awesomerobert M.
Customer did not leave a comment.Bradford W.
Customer did not leave a comment.TARA ANNE S.
Even though the location was great I was extremely disappointed that I had to drive 75 miles from my original request rental location to pick up the trailer.James E.
The moving help was a total mess. We requested a morning start time and they didn't show until 3:30 pm. By that time the friends who were helping had completed most of the loading (they're all seniors). The movers loaded the heavy stuff but couldn't load a trailer properly or secure the load. U-Haul was no help!! You shouldn't peddle a service you have no control overDavid M.
Representative charged me 50 extra miles above my estimated mileilage, even after he was told I did nit need the extra mileilage. I was charged anyway. Then after returning the truck, using less than expected miles, MY funds for the UNWANTED MILES have still not been returned to me. What a scam! I will NOT ever use this uhaul pick-up place again!BRENDA W.
The staff did NOT know the U-haul software. The owner showed up after almost an hour later and was able to find our reservation. The OWNER told my husband to go out in the field and hook up the trailer and pull it to the front of the office. My husband had NO help from anyone in hooking up the trailer. VERY unorganized facility with very little Public Relations manners. We initially called to reserve the 5x8 trailer in Colorado Springs where we live. However the closest one available was Westcliff, CO which is a 2 hour drive one way. So it took over 4 hours drive time plus the 1 and 1/2 hours to work with the staff. OVERALL the experience was actually less than a Poor Rating. Solution would be to credit us some $$ for the above named experience. Thank you, LindaClifford M.
I rented a 6 X 12 Cargo Trailer. The guy that I spoke with sad the trailer is over there. Go get it and bring it over here ad we will finish the paper work. The trailer was extremely heavy to put on my truck. I was able to do it but what happened to customer service?GERALD H.
Reserve the truck in the town that the customer asked for. I had to drive 2 hours to get this truck and on top of it had to pay for mileage and gas for the extra distance and was never offered a discount.DOUGLAS E.
Worked greatDavid D.
Customer did not leave a comment.Eric N.
Customer did not leave a comment.ROSE G.
Very friendly service all tho the gentleman had to fix Bellevue Ne screwups would do business again with himdonald W.
Having this review only for the pick up location is rediculous. The site has no control over the rental or Uhaul operations. Westcliffe Petroleum was great, Uhaul was horrible and we won't ever be using them again, nor recommending them. Our reservation made by corporate was messed up (no equipment actually available), I was on hold for over an hour trying to remedy the situation, was never responded to by phone or email complaint and then forced to spend 4x the amount on what was available. Absolutely unacceptable.Yarrow S.
Customer did not leave a comment.Troy D.
Customer did not leave a comment.Gary D.
Quick, easy transaction. Friendly and courteous agentRUSSELL B.
Rude just plain rude, mean too, I actually left in tears, and I did the truck share so literally all he had to do was give me keysthis was my last U-Haul rental ever.Courtney P.
Customer did not leave a comment.Brian J.
Customer did not leave a comment.henry T.
Google maps took me to a different location.Trish O.
The first truck they gave me had a flat tire on it during inspection. The one they put me in since it was the only one that size left was old and got the worst fuel mileage ever.Ronald F.
I had to stomp through 18 inches of snow to find my trailer and I had to clean off 18 inches of snow from the truck's windshield before I could drive it.Trent F.
Customer did not leave a comment.Ronald R.
I can't understand why they charged me another $ 20 for the after hours service fee and $ 5 for the sales item. I didn't buy anything !!!! Moreover, I refueled the car more than was necessary. I have attached the Recite to the contract. Give me the money back.FAIL S.
Customer did not leave a comment.CANDICE S.
Customer did not leave a comment.MICK O.
Customer did not leave a comment.Gary D.
Customer did not leave a comment.kerri G.
All was great very helpfulLORRAINE A.
The Westcliffe guy just pointed to the trailer out in a field, turned around and walked off. I had to hook up the trailer by myself and then drove off. I thought this was okay, since I had preregistered with UHaul. Then someone called from Westcliffe and said I had to come back and check out. Anyway, it was finally resolved over the phone.Robert R.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Schyler B.
Polite. No nonsense. Honest. Well maintained.TERRY D.
I am annoyed that this system does not allow me to file a critique of U-Haul corporate and its policies. It seems like any negative feedback I might leave would fall squarely on the shoulders of the franchisee and not where it belongs, which is on your webmaster and policy-makers...Teresa S.
The cab and cargo areas had not been swept out and there was trash under the driver's seat. Despite having checked in online and followed the directions, we had to wait 25 minutes to get the key. Seemed like the clerk was not trained on online check outs.Cecilia R.
This was my sixth experience with Westcliffe Petroleum and they've always been top notch.JEFFERY W.
Do not require customer to drive an hour out of the way when there is an exact request less than 3 miles away from house. I reserved over a month earlier and local uhaul was unable to assist due to corporate rules and scheduling.Randy S.
It was a horrible experience from beginning to end!!!!!!! I will not recommend Uhaul to anyone ever. I used you guys for years. I was a loyal customer. You lost my business.carla L.
Custer service called me 2 days before my reservation to let me know that the location I had choose as my pick up no longer had the small trailer for me and that I would have to drive over a hour through the mountains to pick it up. I called the location to make sure they had it and then when I got there the man was rude and almost wasn't gonna let me take it cause it was their last one even though I had a reservation. Then told me to just go hook it up and pull it into the parking lot. I must have looked confused cause I said no I will just wait till we do the paperwork and then he finally offered to come assist me.Gretchen H.
Please honor customer reservations at original location. I was scheduled in Denver and had to drive 250 miles to Westcliffe.Jeremy A.
Nothing. The place is well kept and looks amazing. Dropped it off after hours. Great looking place! Thanks Westcliffe Petro!Jeffery F.
We had to hook up the trailer ourselves. My wife got there before me, as a walk in. We didn't have a reservation, so he had no idea I would be meeting her there. Whoever rented us the trailer told her to pull around out back, pick the trailer she wanted, hook it up, and go back to the office to fill out the paperwork. She is disabled AND has no idea how to hook up a trailer. Luckily, I met her there 15 minutes later and was able to hook it up with the help of my son. The person did come out to check it once it was hooked up. The return went much smoother with a different person.KERRY N.
He is not ready for online pickup. You still have to go to him to get keys, which is fine. He was not very friendly. One of the 10' trucks smelled of smoke really bad when we had opened a few of them while waiting on him helping a customer with something else. When I wanted to make sure that wasn't the truck we were getting he got very irritated with us stating he would have to start over. In the end we took whatever truck he had already filled out the paperwork for.Kelley P.
Customer did not leave a comment.Donald N.
Anita is wonderful. Printer issues left me waiting for a receipt, and leaving with out one. Employees commented that the monitor is dying and hard to see. Would be nice if they spent a little money and updated their equipment for their employees.Tara S.
Customer did not leave a comment.Steve S.