Customer Reviews for Wheels Unlimited

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wheels Unlimited

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CHELSEYLYNN G.
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We didn't deal with anyone specifically at this location as the convenience of 24/7 drop off was what we needed. Easy to find, well marked location.

JENNIFER K W.
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The folks at Wheels Unlimited were super friendly and really kind too. Thank you for making my experience a complete success 😊

KEVIN EDWARD D.
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Customer did not leave a comment.

SUSAN T.
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Larry G.
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VINCENTJ C.
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Jan Z.
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Customer did not leave a comment.

JOHANNES H Z.
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Was great shery was awsesome

MELISSA CAITLYNN C.
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Not the locations fault but when I originally booked I booked for 12 hours and they had me booked for 8 hours with someone booked right after me. I always book longer in case issues arise during my move, I thought it would be fine, but of course something happened and it ended up putting us late so I got hit with an extra rental fee which I don't appreciate. I should have originally gotten everything I had booked. This entire booking was a nightmare (not this locations fault, the system's fault and the way things are booked). I was very frustrated this time around with booking, and I booked well in advance not last minute. I've never had this issue before and I have booked many times before.

Nicholas V.
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The after hours drop off site "uhaul.com/share" couldn't find my location for the proper drop off procedure. No fault of the location, i think the site need work. Overall really happy with the truck, and their ability to get me a truck after my previous booking got cancelled the day of the move.

David H.
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Returned after hours

Evan P.
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I received instructions over the phone, which were fine. It would be great to have printed instructions in the vehicle, explaining what to do before returning it (eg: remember to add gas, drop the key in the box, etc)

CHRISTOPHER M B.
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Customer did not leave a comment.

KEATLEY DYLAN C.
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John B.
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Quick polite friendly and efficient. Would definitely return to this location!!! Thanks

MICHELLE L V.
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Very pleasurable experience. Truck was even pulled out of parking spot and ready for me. Would rent there again 100%

William C.
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Customer did not leave a comment.

ROSS WILLIAM C.
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No one at the location had a mask. Was not impressed during a pandemic. The truck was not inspected prior to me taking it and I had no idea what to do after dropping it off as no one was there and I was not instructed prior to taking it

Dean A.
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Customer did not leave a comment.

Krystal L.
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Customer did not leave a comment.

TOMAS MARCUS EAR W.
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SHAFEEQUR RAHMAN S.
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very cumbersome procedure; the staff was not sure about the pricing and quoted a different price to the online quote initially.

Crystal L.
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Customer did not leave a comment.

ADAM ROBERT E.
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Reserved van truck well in advance. Truck was left almost empty of fuel. Didn't know how much I needed and spent a fortune on fuel I didn't burn. Truck had almost no brakes. Vehicle really needs service. Truck was not in the requested location and pick up time was for an hour later. What an inconvenience! Was told the night before scheduled pick up about the change in location and time for vehicle pick up. Huge issues with communication. Never using uhaul again!

ERIC K.
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Customer did not leave a comment.

DANIEL CHRISTOPH Z.
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Easy to deal with, very accommodating.

William P.
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Customer did not leave a comment.

SINOY V.
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Friendly customer service.

Khalid R.
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The agent was friendly and nice

Eugene H.
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Customer did not leave a comment.

Wayne B.
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Customer did not leave a comment.

Vander B.
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Jordan L.
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Great dealing with Sherry.

Joel D.
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Customer did not leave a comment.

ANTHONY C B.
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Adam B.
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Adam B.
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Customer did not leave a comment.

JOHANNES,D M.
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Customer did not leave a comment.

ELIZABETH B.
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I had forgot to put gas in as my mind was just somewhere else and they charged me almost 28.00 of gas which I know 10.00, possible 15.00 would have put the gas back to where it was. Why they charged me so much is ridiculous. Esso is down the street. Had was 90/litre.

DENNIS B.
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Customer did not leave a comment.

Adam M.
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Amazing service at cars Inc @ 53 Cowansview Rd, Cambridge, ON N1R 7L2, couldn't get any better friendly customer service and well educated when it cone to their products amd and services. Thank for your business Cars Inc and I'll be definitely be using you and referring you to all my family friends and business partner in the near future, job well done. Sincerely Adam.M @ MILSON PROPERTY MAINTENANCE Ltd.

Devera P.
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Excellent in all things. It was a true pleasure dealing with Sheri, we will definitely be back.

Milika T.
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Customer did not leave a comment.

raveen A.
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shristi K.
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John M.
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Self pickup was amazingly easy and convenient

Joshua P.
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Online check in and return both did not work properly. Had to call customer service for both. Online check in changed from mobile pickup to in store without me being informed. Had to install a 2nd web browser for mobile return as the app and opera browser would not allow me to advance steps in mobile return. I would expect the process for mobile pickup and drop off to be much smoother and I waited around for a significant amount of time for both. I don't feel the amount I paid was worth these ice provided as I had to do too much leg work. Probably will look for an alternative service on my next move. Q

Dragan R.
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Completely satisfied with truck and professional, service oriented people during my 24 hours experience. My high recommendation!

Dave H.
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Very efficient, welcoming . great service

BRENDALEE J.
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Nothing to improve. Sherry was friendly and helpful.

drew W.
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Very friendly and informative!

Karl S.
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Excellent service

David T.
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Mobile drop off at this location worked easily and dropped the truck off in no time.

Nicole V.
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Customer did not leave a comment.

John A.
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jim N.
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Joseph M.
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Great service.

Duncan M.
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Customer did not leave a comment.

Leandro T.
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At the time of pick up I was informed that the store didn`t have the dolly and the pads I had bought, so I had to drive to a different store to pick those up. Also, the back door, the latches and the ramp on the truck were all frozen. It took me an hour to defrost everything.

John A.
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Customer did not leave a comment.

Christian M.
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Elliot L.
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The directions to find this location are wrong. I ended up driving past the drop off location, thankfully some associates saw me drive past and came to direct me to the drop off location. Also, because the initial mileage online was wrong, it caused issues returning the vehicle thru the online process.

No reviews have been submitted for this location.

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