Customer Reviews for Wilkes Barre City Self Storage LLC
(U-Haul Neighborhood Dealer)

441 reviews

421 N Pennsylvania Ave   Wilkes-Barre, PA 18702

(570) 822-3120

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(570) 822-3120

421 N Pennsylvania Ave
Wilkes-Barre, PA 18702

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Location was easily accessed from the highway.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO A. 
Rating:
5.0

Customer did not leave a comment.

Kathleen L. 
Rating:
3.0

When someone pays for extra equipment, such as an equipment dolly, make sure it is in the truck. Mine was not, even though I had paid for it and had my reservation set up a week in advance. When I got in the truck, the gas was almost on E as well. The area was not well lit. When I went to return my truck, I found a homeless man wandering around the area.

Elizabeth W. 
Rating:
5.0

Jim was friendly and professional. Thank you!

Reuven G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
3.0

Customer did not leave a comment.

DAVE B. 
Rating:
1.0

When I retruned my rental, Jim was very rude and waited on people calling on the phone before he even greeted me when I arrived this morning to return my rental. He is not a good representative of your company the way he treated me as a customer. He never said good morning, how may I help you, but continued to wait on two different people on his cell phone while I stood there with my paperwork and keys to do my return. In my opinion, the customer who is there should be waited on and the people calling should be put on hold and wait. Jim definitely needs to be trained with some customer service skills while representing your company. I immediately called customer service when I left this location and reported my experience.

CAROL G. 
Rating:
1.0

Ordered truck and car carrier. They were at 2 different locations. Had to pick up truck at 1 location and trailer at another. Huge pain and was not reimbursed for time or gas, only mileage!

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Tim R. 
Rating:
2.0

Rent vehicles that pass basic federal emissions levels. The first vehicle I took the check engine light was on indicating vehicle emissions component failure. The second vehicle had a flat tire. The third and final vehicle was the newest in the fleet. That should've been the first vehicle that was offered to me.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

sherry C. 
Rating:
3.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

anthony J. 
Rating:
4.0

Customer did not leave a comment.

Akhia E. 
Rating:
5.0

Customer did not leave a comment.

Ylonka O. 
Rating:
5.0

Never have any problems guys are always friendly and pleasant.

margret M. 
Rating:
3.0

Have equipment ready when promise

Dennis K. 
Rating:
3.0

Customer did not leave a comment.

Thea R. 
Rating:
5.0

Customer did not leave a comment.

hector D. 
Rating:
5.0

Nothing

Gary S. 
Rating:
2.0

Customer did not leave a comment.

Zachary K. 
Rating:
3.0

What I was told about online checkin and what it really was we're 2 different things. We were there an hour trying to get checked in but kept getting booted out and having to start over. We had 2 phones with different plans so hard to know if it was the web connection or Uhaul's website. Took half an hour before someone answered the phone and they weren't able to help us get checked in. Thankfully the manager of the store came to work early and was able to help. I will not recommend Uhaul unless everything can be done in person.

Tom V. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Art K. 
Rating:
4.0

Customer did not leave a comment.

Joe K. 
Rating:
5.0

The owner ignored me until my grandfather came in. So disrespectful.

JOHN S. 
Rating:
4.0

Cheaper milage rate 😉

steven C. 
Rating:
5.0

Customer did not leave a comment.

Amauris C. 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Samuel G. 
Rating:
3.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

Customer did not leave a comment.

PERLY MAR N. 
Rating:
5.0

Great job

ROBERT III D. 
Rating:
4.0

Customer did not leave a comment.

Kimberly G. 
Rating:
1.0

My bill was estimated to be 78 dollars, so it charged me that. After i finished using the uhaul and returned it, the estimated mileage was wrong, so it told me the actual amount was 109. So it changed the previous 78 dollar charge to 109. Then, it also added a bullshit 31 dollar charge on top of it. What the fuck? I will be taking action against this. I want a refund for that extra charge immediately

Alexander B. 
Rating:
5.0

Customer did not leave a comment.

Alexandra R. 
Rating:
1.0

Wilkes-Barre City Self Storage was great. That guy saved my day however Uhaul was ABSOLUTELY TERRIBLE. I rented a 20 foot truck 2 weeks prior. Day before uhaul calls & leaves a message switching me to a 15 foot truck. The only reason I set pick up at this farther location for me was due to the fact it was the only place I could get a 20 ft truck! After over an hour in the viscious never ending uhual customer service call line loop & getting the run around I finally speak to someone & they said they set it up as a 20 & someone would call me shortly. Of course that does not happen. When I go to pick up the uhaul I rented weeks prior the following day it is discovered that not only did they switch to a smaller truck THEY SWITCHED THE DAY!! Changed my reservation to Sunday & NOT ONE SINGLE UHAUL EMPLOYEE THOUGHT TO INFORM THE CUSTOMER OF THIS MASSIVE CHANGE. I was lucky enough that Uhaul graciously screwed over another older couple who cancelled their reservation & switched it to the following day so I was able to drive to a completely different location to get a 15 foot truck. However that place didn't open till 10am so I got to sit around for an hour & wait. Absolutely terrible service.

Philip C. 
Rating:
3.0

Customer did not leave a comment.

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

CALEB S. 
Rating:
3.0

Customer did not leave a comment.

Tatiana W. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

No complaints

Renee H. 
Rating:
5.0

Customer did not leave a comment.

catherine W. 
Rating:
5.0

Doing a great job!

john C. 
Rating:
4.0

Customer did not leave a comment.

Scott A. 
Rating:
3.0

Customer did not leave a comment.

Lee Ann M. 
Rating:
4.0

Customer did not leave a comment.

Cody R. 
Rating:
3.0

The trailer fenders were to tall for me to open the doors once I pulled my vehicle on to it. So I had to climb out the window and wasn't able to get window up fully and it rained during my trip so the inside of my vehicle got wet. With that happening I am very upset and will never rent another car carrier from uhaul again!!! For the amount I paid and the inconvenience of having to drive an extra 50 miles to get a car trailer I am not happy with the trailer/experience at all!!! The facility I picked it up from was very accommodating and friendly! But the over all experience with uhaul was bad!!!

Jason M. 
Rating:
2.0

Dumb people will never use uhaul ever again

Danielle S. 
Rating:
3.0

My complaint is not about this location. It is about the company, I don't understand why you guys have to hold the payment twice. I paid before using the truck and after and then wait a couple of days for you to return certain money to my bank

Jose G. 
Rating:
1.0

There was a miscommunication with my Uhaul days needed. Upon asking if there was any way to change my reservation to only consist of one day, I was rudely told no. I did not need the truck for two days, and not to mention the drop off location I had originally selected said I was not able to drop off my vehicle on sunday there anyway. So instead of dropping off the Uhaul 3 miles away from my new home, I had to drive an additional 15 miles.

Robert H. 
Rating:
1.0

Uhaul misplaced the truck causing frustration the truck was brought to the location on time unsullied is a rip off company will never do business with uhaul

TRACEY H. 
Rating:
2.0

I was charged for 2 days when I only wanted snd needed 1 day

keith A. 
Rating:
3.0

I had reserved the truck for 7:00 am and this location did not open until 10:00 am

Nicholas S. 
Rating:
3.0

The gentleman that was there answered all my questions, but he did act that he didn't want to be there.

beverly W. 
Rating:
5.0

N penna Ave. location. Jim, don't know his last name, is always courteous and helpful. I have a Storage area at this location also. He is a Credit to The U-Haul business. TY

michael B. 
Rating:
3.0

Customer did not leave a comment.

gary M. 
Rating:
5.0

Free drinks after paid for rental.

doulas N. 
Rating:
5.0

Can't think of a thing that would improve the experience However, the U-HAUL web site experience was not good

Ronald D. 
Rating:
5.0

The attention to the custumer its fine just continued doing the job Like this

RUBEN A. 
Rating:
5.0

Customer did not leave a comment.

Dave W. 
Rating:
5.0

Super best

HUASCARD P. 
Rating:
3.0

I wouldn't recommend for the exact fact that they say “19.95 for the 24 hours” but what they don't add is you pay for your own gas , you pay the $20 for the truck , ANDDD u get the ‘great' luxury of paying $2 per mile. Paid $350 for 2 hours , and used a quarter tank of gas.

julida L. 
Rating:
5.0

Customer did not leave a comment.

Deby F. 
Rating:
2.0

Customer did not leave a comment.

Aaron D. 
Rating:
4.0

Everything was great, service phenomenal, & check in/out was flawless!!! Love Uhaul!!

Monique B. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
3.0

Be prepared to start assisting customers as soon as your shop opens at 10:00am.

Christine AND W. 
Rating:
1.0

Lied to by Jim at uhaul in Scranton and customer service person on phone. Was scheduled to p u uhaul in Scranton, Told day before p u would have to drive 20 miles south to Wilkes Barre to p u. Was told would get extra mileage, i did not and 50 dollars credit for not having rental in Scranton. Very disappointed

JAMES B. 
Rating:
2.0

Customer did not leave a comment.

briana M. 
Rating:
4.0

Did have to replace windshield wipers

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

Yomaveling A. 
Rating:
5.0

Tannersville location

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Spencer R. 
Rating:
5.0

just keep up the great work

Evelyn L. 
Rating:
3.0

Customer did not leave a comment.

RAHEL A. 
Rating:
3.0

Customer did not leave a comment.

Justin I. 
Rating:
5.0

Thank you!

THOMAS P. 
Rating:
1.0

Charged for me for returning the truck

Salif K. 
Rating:
5.0

Customer did not leave a comment.

jo ann W. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN T. 
Rating:
1.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Keep up the good work

Collene D. 
Rating:
5.0

Customer did not leave a comment.

Vincent Sebastia C. 
Rating:
4.0

Customer did not leave a comment.

travis G. 
Rating:
5.0

Customer did not leave a comment.

Susana D. 
Rating:
3.0

Customer did not leave a comment.

Eric-brittany B. 
Rating:
3.0

Was not happy with the experience, to begin with. Not anything to do with the pickup location though. The process. Truck was reserved for Mundy Street Wilkes-Barre for 9am. Pickup was changed by uhaul to different location and time, putting us 1 hour behind schedule and then was told by uhaul nothing could be done. Then the location origianally said for truck to be back by 6pm, when it was rented for 24 hour period! thankfully, after calling they said it was ok if it was back by 10am. (which originally the rental timeframe showed 1 day, 4 hours)

Nick K. 
Rating:
5.0

I couldn't have asked for a quicker, more seamless return. Thank you!!

Joyce H. 
Rating:
4.0

Customer did not leave a comment.

Richard K. 
Rating:
4.0

Customer did not leave a comment.

KATHRYN F. 
Rating:
5.0

Customer did not leave a comment.

Julian H. 
Rating:
4.0

Customer did not leave a comment.

Mary F. 
Rating:
4.0

Nothing

Francisco H. 
Rating:
3.0

Customer did not leave a comment.

Richard N. 
Rating:
5.0

We were completely satisfied. We ended up needing the truck for longer than we thought we would and I just had to call and let them know. They were very professional, helpful and friendly. Also the gentleman was wonderful explaining everything we needed to know about the truck and prices of everything we needed.

Elaine W. 
Rating:
5.0

Everything went smoothly. The unit was clean, and service was perfect. I have no complaints.

Tara A.  |  Reservation 
Rating:
5.0

Art is an extremely nice and helpful man who went above and beyond!

MATTHEW T. W.  |  First Impressions 
No reviews have been submitted for this location.

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