Customer Reviews for Willingham General Store
(U-Haul Neighborhood Dealer)

Rating:

1.0

Charged insurance without asking, didn't give me copy of contract, or tell me everything I had to do. Caused me alot of time and unexpected trouble. First off, make the return process less complicated. If you got the keys to the vehicle and the vehicle is there. Let that all there has to be to return. Make the sub contractor do the return work. Not the customer. Make sure it's always got gas and not a half or 3/4 tank. Don't let a customer wait 30 minutes to talk to a rep. Get cheaper or just get rid of it the mileage charge because the customer has to pay for gas and the rental. That's crazy. " I'm gonna charge to rent my truck, and charge you how far you drive if, and make you pay for gas!" Great customer service there. (Sarcasm). Let the customer know if they're covered if theyre in an accident. I paid $86 to rent a 15' truck one day to move my home 9 miles. That is crazy. Plus 20 in gas. $106 to move a family of 4, 9 miles. I need my $14 back y'all charged without asking. I like the rent a moving truck idea. But seriously this sucks. And it was my first time using uhaul.... Not satisfied. Y'all wanted to know how you can improve. This is how you can. Make it AFFORDABLE.... LESS COMPLICATED RETURNS! DONT CHARGE ME FOR INSURANCE WITHOUT ASKING. STOP CHARGING FOR MILEAGE OR REDUCE IT! $1 A MILE ADDS UP! DONT MAKE A CUSTOMER (ME) WAIT 30 MINUTES TO TALK TO SOMEONE!

Rating:

5.0

Quick and friendly

Rating:

5.0

The software seemed to give them a little hassle, not as smooth of a process as it could be. Maybe rework the web app.

Rating:

2.0

App was not working, so delayed check in despite my completing the online checkin process in advance. Also, person at location was not familiar with equipment hook up and a random customer actually assisted me.

Rating:

5.0

I have been using this store for years and will always go back .

Rating:

1.0

their system wasnt working so they had to call somebody else to do everything for them, they were not knowledgeable of anything meaning every question i asked they had to ask somebody else over the phone. They also lied and told me that the extra 100 i was charged due to having a prepaid card would be given back to me as soon as i turned in the uhaul and that i could choose it to b cash or back on a card. The store itself was cluttery and not welcoming.