The cable on the passenger side of the rear door snapped. We were informed that the door was fixed the day before. The lady at this location is very pleasant and informed me of the door being fixed the day before. She was very professional and nice to talk with. I do recommend this location.TIM M.
Customer Reviews for Wilson Rd Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Trish C.
Customer did not leave a comment.ANITA C.
Customer did not leave a comment.BRUCE H.
Customer did not leave a comment.Leslie J.
Customer did not leave a comment.Wei L.
No improvement needed.SAUNDRA J.
The guy at the counter was really nice great serviceTYLER B.
U guys are greatOSMAN G.
Everything was excellent. ðŸ‘ŒðŸ‘ŒðŸ‘Œwilliam J.
Customer did not leave a comment.Nathan W.
Greta is amazing!!!!! So sweet and kind. Very helpful.Kailah W.
Customer did not leave a comment.Emily J.
Lower your prices!!Mark W.
Thanks so much Gretta for your help. Such a friendly person. Stay BlessedIesha M.
Best customer service I have had in a looooong time!CHRISTOPHER B.
Nothing, Greta was super nice/ efficient !Paige I.
I would highly recommend this Uhaul Pick Up Location and Storage. The owner is very friendly and covid compliant and respectful.Brandy D.
Magic Movers were awesome!ELIZABETH A K.
Customer did not leave a comment.Sumaya H.
Best service in Columbus Ohio!!!STEVEN B.
Greta, your representative at Wilson rd storage is the best. She goes above and beyond with help. Valuable asset.STEVEN B.
The truck cab was muddy and had several cigarette butts on the floor.Brian S.
I love this place and the lady that runs it is very pleasant ms grechia I know i spelled name wrong but sorryZeddra M.
A+ service.Corey N.
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.David D.
Everyoneâ€”the people on the phone, the staff in Columbus and in Beavercreek were amazing. I have and will continue to recommend U-Haul.Vilo W.
Customer did not leave a comment.John E.
The van mileage indicator wasn't working properly so I had to add the miles I drive then calculate how much fuel I used to refuel it! Other than that the front desk lady is friendly and professionalAhmed A.
Customer did not leave a comment.kim W.
Great customer service!!!!PHILIP K.
Customer did not leave a comment.Hamady S.
Greta was so helpful and knowledgeable!Beatrice H.
Website- Add a notification for mobile pick up that it takes 10 minutes for your information to be authorized. On site- nothing. The lady working was super nice and helpfulJessica N.
Great customer service!Erik S.
I want to say that the woman who worked the counter at the Wilson Rd Mini Storage location was absolutely fantastic. I want to say that the Tri-Village Self Storage location was an all around terrible experience. We arrived to get the 15 foot truck at 10AM, which I had reserved a week in advance. After the individual took 40 minutes to get us checked in with one person in line ahead of us (the movers were arriving at 11AM), he gave us the gas and mileage readings for our truck. He then told us to go outside to get the truck. There was no truck. He, nor corporate uhaul who he called, had any idea where this truck was and did not have a replacement for us which was absurd to me since I just signed an agreement stating the exact mileage and fuel of the truck. They scrambled to find the truck at the Wilson Road location and promised me a $50 discount. I have since been charged the full amount with no discount. We then had to go to the Wilson Road and complete the checkin process all over again. This also delayed our movers, who charge by the hour, and I had to pay them more than originally planned. Although the service at the Wilson Road location was fantastic and really helped us feel better about the experience, we were still delayed in our move which cost us more more money. I am disputing the charge with my card company given my experience with the Tri-Village Self Storage and will not recommend this location simply because I will not recommend anyone use uhaul after this. I have used them for three previous moves, but will not work with Uhaul again as we were lucky to find the other truck. Had we not been able to, I'm not sure how we would completed our move which had been scheduled for weeks.Corey P.
Customer did not leave a comment.PAULA D.
Customer did not leave a comment.Paula D.
Quit sending emails in the middle of the night. And your mileage rates are outrageous. All it seems you care about is your image, not service. The agent was outstanding. False narrative that it is easier for the customer using phone. You guys have a monopoly it seems. That sucks for the consumer. You asked.Steven B.
Staff was great in helping me rent my truck! They did all the legwork for me regarding making the reservation, and answered all of my questions enthusiastically and helpfully. I was able to get my truck easily and without any problems whatsoever. Would rent here again!Christian T.
Exceptional customer service!!!Cindy E.
The woman who helped arrived on-time (we were the first rental when she opened) and she was very friendly and helpful!BRENT A.
I rented my vehicle at the Charlottesville rd store in Columbus, ohio. She gave me two days and I only needed one day. The woman at the Wilson rd didn"t give me a place in Elizabethtown. Then I received a text as to be where I should drop it off however we had already dropped it off by the time I saw it.DEBORA S.
Improve the self check in system that failed. I spent over a half hour to check in...and still didn't get it to work.gary H.
Customer did not leave a comment.Eudora H.
Customer did not leave a comment.COLLEEN E.
Customer did not leave a comment.Jeff G.
Customer did not leave a comment.Gregorio S.
Customer did not leave a comment.Michelle H.
Just a long application thing. But I love the trucks.Jeffrey M.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.DeShawn J.
Customer did not leave a comment.Ronald W.
Customer did not leave a comment.Nicole A.
very friendly service at the deskkurt Z.
Greta was outstanding in providing customer service. She very clearly explained everything and is an asset to your organization.Larry A.
Customer did not leave a comment.David S.
Greta was great. She was so sweet and kind. Her network went down while I was there, but the process went smoothly and was quick too.Christopher M.
Agent was very friendly.Jon W.
Customer did not leave a comment.Anthony C.
Very nice and professional. I would definitely rent from this location again.Michael C.
After hours self-serve was a nightmare.Charles T.
We chose a pick up somewhere 1 mike from our house. Uhaul switched our location last second which was 6 miles from the original. This caused us to have to pay for 12 more miles than we planned on. Very upset about this and would Iike a callTanner S.
Very nice lady at this location.Nikki E.
Greta was fantastic! Best experience I have ever had with U-Haul. I will come back again and will highly recommend this location for their service.Sean W.
Customer did not leave a comment.MARK M.
The references thing was ridiculousJoachim B.
Customer did not leave a comment.Arielle S.
This was not my preferred location which resulted in more miles I had to pay for, but it wasn't too bad. The attendant said she would be there until 3:30, but was gone when I returned the vehicle at 3:10. Otherwise, very smooth and good experience.Joseph S.
Customer did not leave a comment.Lidia M.
The truck's "check engine" light was on.Jason B.
Greta is a valuable asset to the company. She stayed over time in order to make sure I was fully taken care of. Give her a raise.Brianna B.
Greta was OUTSTANDING! I thought I made a reservation the night before but I think I forgot to click on "confirm". Greta called around, made suggestions and got us on our way with no issues. It was a terrific experience and she is an asset to U-Haul! Thank you
Customer did not leave a comment.Geoffrey B.
Customer did not leave a comment.William M.
Customer did not leave a comment.Sue V.
Customer did not leave a comment.JOHN E.
Customer did not leave a comment.Janna P.
Gretta is awesome!Matt Y.
Customer did not leave a comment.Nana G.
Great customer serviceLori H.
Customer did not leave a comment.Amatulwali S.
Proberty manager was very polite, fast, and friendlyJoseph H.
Customer did not leave a comment.Kathleen E.
Drivers sun visor broken. Will not stay up and falls into drivers line of sight.Julie B.
Customer did not leave a comment.Greg M.
didn't have a gas cap. sent to another location to pick one up, only to be given the wrong one. was told to drive the truck without a gas cap, causing three truck to drive poorly and use more gas, that I had to place. wasted my time, gas and extra fuel cost.MARCELLA H.
I used the UHaul 24/7 feature and was supposed to pick up the truck before business hours of the facility where I was renting the truck from. The keys were not left in cab of truck where they claimed to be placed in the app, and had to wait 1 hour for the facility to open so someone could provide me the keys. On top of this, the truck was filthy inside and smelled badly. It only had 40,000 miles on it!Matthew B.
Customer did not leave a comment.David N.
Customer did not leave a comment.Heng L.
Customer did not leave a comment.Kaity M.
Customer services is not friendlySISAVATH B.
I put in a reservation for a 15ft truck, when I came to pick it up I received a 12ft truck with a "Mom's attic" and the person running the truck pick up continued to claim it was a 15ft.Luke P.
It took 45 min to get the truck because the lady couldn't use the computer... used up time I had with the movers and made me late on the road.ionut T.
Pick up was on the slow side, but employee was very friendly.David H.
Customer did not leave a comment.Patrice H.
Customer did not leave a comment.Patrice H.
I worked with Greta at this location. She is absolutely wonderful. I called her before coming in to ask a few questions and she was extremely pleasant. So pleasant that although I found a u haul closer to my home i went out of my way to go to her location. Everything was explained thoroughly as this was my first time renting a u haul. Her service was impeccable. While in her office we began talking and got into the topic of one of her plants and she gave it to me! My first house warming gift! Moving is never ever fun but Greta was able to make the whole experience something wonderful. I will recommend everyone I know to her location.CHAD B.
Customer did not leave a comment.Mary H.