Dropped off 1 day early. Representative was rude Added 50.00 in upcharge and was very rude
cynthia s
Customer Reviews for Wilson Rd Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bill the Manager at Wilson Mini Storage is very professional, FABULOUS people skills and needs a HUGE RAISE!You can't find employees as great as he is in this society now!My experience was great!Give this man a RAISE a a FAT VACATION PACKAGE !!!!THANKS BILL!!STAY GOLD!!
Matla GThe worker was very nice and helpful and had everything ready for us!
Clifford BVehicle didn't appear clean/inspected between rentals. Gas was barely at 1/4 tank for a 1 way out of town trip
ERICA TOverall experience was quick and easy. Great experience!
Leesa FIf a location has mobile pickup after hours, the machines need to be available. I first went to a location that had to use a kiosk. Upon arrival there was a handwritten note: out of order. it was after hours so I had to scramble and call uhaul to move me elsewhere. Once I relocated I had to continue the checkin process that I thought I had completed already of taking a picture of myself and adding a second contact. It was not made clear that I still needed to do those things before I’d be able to pick up my vehicle and the confirmation call took so much time to occur. All of this put me 30 min late into my pickup window.
Jeannie RBill was the employee who helped me out and he was wonderful! Very personable, efficient and helpful!
Jessica WEasy drop off. Just tossed my trash and went on my way. No issues at all!
Todd PBill and Mike were awesome to work with. Easy to pick up, easy to drop off. Available and friendly for any questions. Highly recommend!!
Karen HI guess if you catch these people during the daytime, it is a very simple quick process to do the U-Haul share, but this place close at five and then they make you hop through these hoops to prove who you are and they want multiple references then you gotta take multiple pictures of stuff. We had a 630 reservation And technically did not get to use the truck until at about 730 because the prof was so long and it kept messing up and then the equipment came damaged so we could not open the back of the truck so technically we didn’t get full use of the truck until about 9 o’clock
sage kBill was very helpful at this location!
Becky DLiterally no where to park the truck! And the drop off was super confusing. It was cold, dark and raining and we could find the scan code bc it wasn't by the door like it said. I was so frustrated
LINDSAY CEverything was great.
Maha ABill and Sam (District Manager) were extremely helpful and went out of their way to ensure a smooth access to the truck and storage area. It was a very easy process!
Sandy KNo space to leave the truck parked in
Ryan OOverall great experience
Philip BAcceptable
Curtis NThere was a very nice guy who helped me though the check-in process and walked me though how to lock/un lock everything. He gets 5 stars!
Shelby SMike and his co-worker went above and beyond to help me out with my rental when I ran into big problems during my move!
Aaron CThe vehicle produces too much heat and noise. Thought the neighbors were going to shoot me for all the noise. I think the transmission fluid needs to be replaced and the power steering fluid needs changed. I guess the vehicle won't be around much longer due to the mileage. I really don't get to do all that I needed to do, for I was afraid of being stranded. We are kinda to old to be stranded. Yesterday the place was closed so I had to wait until today to move the vehicle again so I figured the U-Haul I rented from should be open if the truck left me stranded
Terence WGreat customer service!! Wonderful fast and efficient ! Was a pleasure doing business with her !
Toni CThe lady in the office was wonderful. I was in a time crunch and she helped me get on the road fast. I greatly appreciate her help! As for the location when I went to drop off the truck at 3 pm there were 4 men there and they were trying to get into my car that my daughter was in. I felt scared and locked the truck before I took pictures. I wanted to get out of there asap. Otherwise it was a good experience.
Nancy GEverything is excellent and the lady on this location is very cooperative and friendly.
Ashok KThe cable on the passenger side of the rear door snapped. We were informed that the door was fixed the day before. The lady at this location is very pleasant and informed me of the door being fixed the day before. She was very professional and nice to talk with. I do recommend this location.
TIM MNo improvement needed.
SAUNDRA JThe guy at the counter was really nice great service
TYLER BU guys are great
OSMAN GEverything was excellent. 👌👌👌
william jGreta is amazing!!!!! So sweet and kind. Very helpful.
Kailah WLower your prices!!
Mark WThanks so much Gretta for your help. Such a friendly person. Stay Blessed
Iesha MBest customer service I have had in a looooong time!
CHRISTOPHER BNothing, Greta was super nice/ efficient !
Paige II would highly recommend this Uhaul Pick Up Location and Storage. The owner is very friendly and covid compliant and respectful.
Brandy DMagic Movers were awesome!
ELIZABETH ABest service in Columbus Ohio!!!
STEVEN BGreta, your representative at Wilson rd storage is the best. She goes above and beyond with help. Valuable asset.
STEVEN BThe truck cab was muddy and had several cigarette butts on the floor.
Brian SI love this place and the lady that runs it is very pleasant ms grechia I know i spelled name wrong but sorry
Zeddra MA+ service.
Corey NEveryone—the people on the phone, the staff in Columbus and in Beavercreek were amazing. I have and will continue to recommend U-Haul.
Vilo WThe van mileage indicator wasn’t working properly so I had to add the miles I drive then calculate how much fuel I used to refuel it! Other than that the front desk lady is friendly and professional
Ahmed AGreat customer service!!!!
PHILIP KGreta was so helpful and knowledgeable!
Beatrice HWebsite- Add a notification for mobile pick up that it takes 10 minutes for your information to be authorized. On site- nothing. The lady working was super nice and helpful
Jessica NGreat customer service!
Erik SI want to say that the woman who worked the counter at the Wilson Rd Mini Storage location was absolutely fantastic. I want to say that the Tri-Village Self Storage location was an all around terrible experience. We arrived to get the 15 foot truck at 10AM, which I had reserved a week in advance. After the individual took 40 minutes to get us checked in with one person in line ahead of us (the movers were arriving at 11AM), he gave us the gas and mileage readings for our truck. He then told us to go outside to get the truck. There was no truck. He, nor corporate uhaul who he called, had any idea where this truck was and did not have a replacement for us which was absurd to me since I just signed an agreement stating the exact mileage and fuel of the truck. They scrambled to find the truck at the Wilson Road location and promised me a $50 discount. I have since been charged the full amount with no discount. We then had to go to the Wilson Road and complete the checkin process all over again. This also delayed our movers, who charge by the hour, and I had to pay them more than originally planned. Although the service at the Wilson Road location was fantastic and really helped us feel better about the experience, we were still delayed in our move which cost us more more money. I am disputing the charge with my card company given my experience with the Tri-Village Self Storage and will not recommend this location simply because I will not recommend anyone use uhaul after this. I have used them for three previous moves, but will not work with Uhaul again as we were lucky to find the other truck. Had we not been able to, I’m not sure how we would completed our move which had been scheduled for weeks.
Corey PQuit sending emails in the middle of the night. And your mileage rates are outrageous. All it seems you care about is your image, not service. The agent was outstanding. False narrative that it is easier for the customer using phone. You guys have a monopoly it seems. That sucks for the consumer. You asked.
Steven BStaff was great in helping me rent my truck! They did all the legwork for me regarding making the reservation, and answered all of my questions enthusiastically and helpfully. I was able to get my truck easily and without any problems whatsoever. Would rent here again!
Christian TExceptional customer service!!!
Cindy EThe woman who helped arrived on-time (we were the first rental when she opened) and she was very friendly and helpful!
BRENT AI rented my vehicle at the Charlottesville rd store in Columbus, ohio. She gave me two days and I only needed one day. The woman at the Wilson rd didn"t give me a place in Elizabethtown. Then I received a text as to be where I should drop it off however we had already dropped it off by the time I saw it.
DEBORA SImprove the self check in system that failed. I spent over a half hour to check in...and still didn't get it to work.
gary hJust a long application thing. But I love the trucks.
Jeffrey Mvery friendly service at the desk
kurt zGreta was outstanding in providing customer service. She very clearly explained everything and is an asset to your organization.
Larry AGreta was great. She was so sweet and kind. Her network went down while I was there, but the process went smoothly and was quick too.
Christopher MAgent was very friendly.
Jon WVery nice and professional. I would definitely rent from this location again.
Michael C